Monitor Troubleshooting

Monitor does not turn on

Troubleshooting Checks	Yes/No	Possible Solutions
Is the power indicator lit?	Yes	Turn the monitor off, then turn it back on.
	No	Check the power connection between the monitor and the power outlet.
Is the power cord plugged into a power outlet?	Yes	Try another power outlet or use some other electrical device to confirm the same power outlet is working.
	No	Plug the power cord into a power outlet and press the Power button on the monitor.

No image appears

Troubleshooting Checks	Yes/No	Possible Solutions
Is a video cable securely connected to both the monitor and computer?	Yes	Verify that the correct video input source is selected in the On-Screen Display Menu.
	No	Re-connect the video cable between the monitor and computer, pushing firmly.

Image is blurred

Troubleshooting Checks	Yes/No	Possible Solutions
Is the display resolution set to the recommended setting?	Yes	Reconfirm the resolution and refresh rate. If the problem continues, shut down both the monitor and computer, and then restart both devices.
	No	Change the resolution to the recommended setting in your computer's display settings.

Image is not displayed correctly

Troubleshooting Checks	Yes/No	Possible Solutions
Is the correct aspect ratio selected?	Yes	Try a different video input source or video cable. If the problem continues, shut down both the monitor and computer, and then restart both devices.
	No	In the On-Screen Display Menu, select the correct aspect ratio.
Is the Blue Light Filter turned on?	Yes	Turn off the Blue Light Filter in the On-Screen Display Menu.
	No	Reset the monitor settings to their default values.

On-Screen Display Menu is not working or inaccessible

Troubleshooting Checks	Yes/No	Possible Solutions
Is the default ViewMode or Color Mode selected?	Yes	Select a different ViewMode or Color Mode preset.
	No	Reset the monitor settings to their default values.

Audio is not playing

Troubleshooting Checks	Yes/No	Possible Solutions
Is the audio muted?	Yes	Unmute the audio.
	No	Verify that the correct audio input source is selected in the On-Screen Display Menu. Increase the volume level. Verify any connected headphones or external speakers are connected properly.

USB peripherals are not working

Troubleshooting Checks	Yes/No	Possible Solutions
Is the peripheral device connected to the correct USB downstream port?	Yes	Verify that the monitor's USB upstream port is connected to the computer's USB port. If the problem continues, try another USB downstream port.
	No	Connect the peripheral device to a USB downstream port of the monitor.