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__NOTOC__
<div class="container">
=<translate><!--T:77--> Troubleshooting Common Problems</translate>=
==Monitor does not turn on==
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
<caption></caption>
        <h2 itemprop="name" class="faq-q"><translate><!--T:1--> Why is there no power?</translate></h2>
    <tr>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle">Troubleshooting Checks</th>
            <p itemprop="text" class="faq-a">'''<translate><!--T:2--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:3--> Make sure you have turned on the monitor by pressing the '''Power''' button.</translate> </p>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle">Yes/No</th>
        </div>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle">Possible Solutions</th>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    </tr>
            <p itemprop="text" class="faq-a">'''<translate><!--T:4--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:5--> Make sure the power cord is properly and securely connected to the monitor and power outlet.</translate></p>
    <tr>
        </div>
      <td style="vertical-align:middle;" rowspan="2">Is the power indicator lit?</td>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <td style="vertical-align:middle;">Yes</td>
            <p itemprop="text" class="faq-a">'''<translate><!--T:6--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:7--> Plug another electrical device into the power outlet to verify that the outlet is supplying power.</translate></p>
      <td style="vertical-align:middle;">Turn the monitor off, then turn it back on.</td>
        </div>
    </tr>
    </div>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Check the power connection between the monitor and the power outlet.</td>    
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the power cord plugged into a power outlet?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Try another power outlet or use some other electrical device to confirm the same power outlet is working.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Plug the power cord into a power outlet and press the '''Power button''' on the monitor.</td>    
    </tr>  
</table>


    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
==No image appears==
        <h2 itemprop="name" class="faq-q"><translate><!--T:8--> Why is there no image on screen?</translate></h2>
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<caption></caption>
            <p itemprop="text" class="faq-a">'''<translate><!--T:9--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:10--> Make sure the video cable connecting the monitor to the computer is properly and securely connected.</translate></p>
    <tr>
        </div>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
            <p itemprop="text" class="faq-a">'''<translate><!--T:11--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:12--> Make sure the correct input source is selected.</translate></p>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
        </div>
    </tr>
    <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
    <tr>
            <p itemprop="text" class="faq-a">'''<translate><!--T:13--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:14--> Adjust the brightness and contrast settings.</translate></p>
      <td style="vertical-align:middle;" rowspan="2">Is a video cable securely connected to both the monitor and computer?</td>
        </div>
      <td style="vertical-align:middle;">Yes</td>
    </div>
      <td style="vertical-align:middle;">Verify that the correct video input source is selected in the On-Screen Display Menu.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Re-connect the video cable between the monitor and computer, pushing firmly.</td>    
    </tr>  
</table>


    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
==Image is blurred==
        <h2 itemprop="name" class="faq-q"><translate><!--T:15--> What should I do if the colors are wrong or abnormal?</translate></h2>
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<caption></caption>
            <p itemprop="text" class="faq-a">'''<translate><!--T:16--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:17--> If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.</translate></p>
    <tr>
        </div>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
            <p itemprop="text" class="faq-a">'''<translate><!--T:18--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:19--> Connect the monitor to another computer.</translate></p>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
        </div>
    </tr>
    </div>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the display resolution set to the recommended setting?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Reconfirm the resolution and refresh rate.<br>If the problem continues, shut down both the monitor and computer, and then restart both devices.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Change the resolution to the recommended setting in your computer's display settings.</td>    
    </tr>  
</table>


    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
==Image is not displayed correctly==
        <h2 itemprop="name" class="faq-q"><translate><!--T:20--> How do I adjust the screen when it is too bright or dark?</translate></h2>
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<caption></caption>
            <p itemprop="text" class="faq-a">'''<translate><!--T:21--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:22--> Adjust brightness and contrast settings via the OSD Menu.</translate></p>
    <tr>
        </div>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
            <p itemprop="text" class="faq-a">'''<translate><!--T:23--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:24--> Reset the monitor to factory settings.</translate></p>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
        </div>
    </tr>
    </div>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the correct aspect ratio selected?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Try a different video input source or video cable.<br>If the problem continues, shut down both the monitor and computer, and then restart both devices.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">In the On-Screen Display Menu, select the correct aspect ratio.</td>    
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the Blue Light Filter turned on?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Turn off the Blue Light Filter in the On-Screen Display Menu.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Reset the monitor settings to their default values.</td>    
    </tr>  
</table>


    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
==On-Screen Display Menu is not working or inaccessible==
        <h2 itemprop="name" class="faq-q"><translate><!--T:25--> What should I do if the screen image cuts in and out?</translate></h2>
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<caption></caption>
            <p itemprop="text" class="faq-a">'''<translate><!--T:26--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:27--> Make sure the correct input source is selected and check for bent or broken pins in the video cable connector.</translate></p>
    <tr>
        </div>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
            <p itemprop="text" class="faq-a">'''<translate><!--T:28--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:29--> Make sure the video cable connecting the monitor to the computer is properly and securely connected.</translate></p>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
        </div>
    </tr>
    </div>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the default ViewMode or Color Mode selected?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Select a different ViewMode or Color Mode preset.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Reset the monitor settings to their default values.</td>    
    </tr>  
</table>


    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
==Audio is not playing==
        <h2 itemprop="name" class="faq-q"><translate><!--T:30--> The screen image is blurry, now what?</translate></h2>
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
<caption></caption>
            <p itemprop="text" class="faq-a">'''<translate><!--T:31--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:32--> Adjust the resolution to the correct Aspect Ratio.</translate></p>
     <tr>
        </div>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
            <p itemprop="text" class="faq-a">'''<translate><!--T:33--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:34--> Reset the monitor to factory settings.</translate></p>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
        </div>
    </tr>
    </div>
     <tr>
 
      <td style="vertical-align:middle;" rowspan="2">Is the audio muted?</td>
     <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
      <td style="vertical-align:middle;">Yes</td>
        <h2 itemprop="name" class="faq-q"><translate><!--T:35--> How to center the screen properly?</translate></h2>
      <td style="vertical-align:middle;">Unmute the audio.</td>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
     </tr>
            <p itemprop="text" class="faq-a">'''<translate><!--T:36--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:37--> Adjust the horizontal and vertical controls via the OSD Menu.</translate></p>
     <tr>
        </div>
      <td style="vertical-align:middle;">No</td>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
      <td style="vertical-align:middle;"><ul><li>Verify that the correct audio input source is selected in the On-Screen Display Menu.</li><li>Increase the volume level.</li><li>Verify any connected headphones or external speakers are connected properly.</li></ul></td>    
            <p itemprop="text" class="faq-a">'''<translate><!--T:38--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:39--> Check the Aspect Ratio.</translate></p>
    </tr>  
        </div>
</table>
    <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:40--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:41--> Reset the monitor to factory settings.</translate></p>
        </div>
    </div>
 
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:42--> Why does the screen look yellow?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:43--> Solution</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:44--> Make sure the ''Blue Light Filter'' is OFF.</translate></p>
        </div>
    </div>
 
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:45--> Why can't I see the OSD Menu? And why aren't the controls accessible?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:46--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:47--> Check whether the OSD Menu is locked.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:48--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:49--> Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:50--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:51--> Reset the monitor to factory settings.</translate></p>
        </div>
     </div>
 
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:52--> What should I do if the Control Panel Keys aren't working?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:53--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:54--> Remember to press only one key at a time.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:55--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:56--> Restart the computer.</translate></p>
        </div>
     </div>
 
     <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:57--> Why are some menus not selectable in the OSD Menu?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:58--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:59--> Adjust the ViewMode or the input source.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:60--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:61--> Reset the monitor to factory settings.</translate></p>
        </div>
    </div>
 
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:62--> Why is there no audio output?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:63--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:64--> If using ear-/headphones, ensure the mini stereo jack is connected.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:65--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:66--> Make sure the volume is not muted, nor set to 0.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:67--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:68--> Check the Audio Input setting.</translate></p>
        </div>
    </div>
 
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:69--> Why won't the connected USB devices work?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:70--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:71--> Make sure the USB cable is connected properly.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:72--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:73--> Try changing to another USB port (if applicable).</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:74--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:75--> Some USB devices require a higher electric current; connect the device directly to the computer.</translate></p>
        </div>
    </div>


==USB peripherals are not working==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the peripheral device connected to the correct USB downstream port?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Verify that the monitor's USB upstream port is connected to the computer's USB port.<br>If the problem continues, try another USB downstream port.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Connect the peripheral device to a USB downstream port of the monitor.</td>   
    </tr>
</table>
</div>
</div>
<noinclude>
=<translate><!--T:76--> Online Support Center</translate>=
{|
|-
|<div class="res-img">[[File:Online_Support_Center_Logo.png|600px|link=https://www.viewsonic.com/global/support/]]</div>
|}
</noinclude>
{{#seo:
|title=ViewSonic Monitor Troubleshooting
|title_mode=append
|keywords=ViewSonic, Monitor, XG series, VP series, VA series, VX series, VG series, Troubleshooting, Problem solving
|description=Troubleshoot and solve your monitor problems.
}}
[[Category:Monitor]]

Revision as of 06:10, 17 November 2025

Monitor does not turn on

Troubleshooting Checks Yes/No Possible Solutions
Is the power indicator lit? Yes Turn the monitor off, then turn it back on.
No Check the power connection between the monitor and the power outlet.
Is the power cord plugged into a power outlet? Yes Try another power outlet or use some other electrical device to confirm the same power outlet is working.
No Plug the power cord into a power outlet and press the Power button on the monitor.

No image appears

Troubleshooting Checks Yes/No Possible Solutions
Is a video cable securely connected to both the monitor and computer? Yes Verify that the correct video input source is selected in the On-Screen Display Menu.
No Re-connect the video cable between the monitor and computer, pushing firmly.

Image is blurred

Troubleshooting Checks Yes/No Possible Solutions
Is the display resolution set to the recommended setting? Yes Reconfirm the resolution and refresh rate.
If the problem continues, shut down both the monitor and computer, and then restart both devices.
No Change the resolution to the recommended setting in your computer's display settings.

Image is not displayed correctly

Troubleshooting Checks Yes/No Possible Solutions
Is the correct aspect ratio selected? Yes Try a different video input source or video cable.
If the problem continues, shut down both the monitor and computer, and then restart both devices.
No In the On-Screen Display Menu, select the correct aspect ratio.
Is the Blue Light Filter turned on? Yes Turn off the Blue Light Filter in the On-Screen Display Menu.
No Reset the monitor settings to their default values.

On-Screen Display Menu is not working or inaccessible

Troubleshooting Checks Yes/No Possible Solutions
Is the default ViewMode or Color Mode selected? Yes Select a different ViewMode or Color Mode preset.
No Reset the monitor settings to their default values.

Audio is not playing

Troubleshooting Checks Yes/No Possible Solutions
Is the audio muted? Yes Unmute the audio.
No
  • Verify that the correct audio input source is selected in the On-Screen Display Menu.
  • Increase the volume level.
  • Verify any connected headphones or external speakers are connected properly.

USB peripherals are not working

Troubleshooting Checks Yes/No Possible Solutions
Is the peripheral device connected to the correct USB downstream port? Yes Verify that the monitor's USB upstream port is connected to the computer's USB port.
If the problem continues, try another USB downstream port.
No Connect the peripheral device to a USB downstream port of the monitor.
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