Monitor Troubleshooting

Troubleshooting Common Problems

Why is there no power?

Solution 1 ► Make sure you have turned on the monitor by pressing the Power button.

Solution 2 ► Make sure the power cord is properly and securely connected to the monitor and power outlet.

Solution 3 ► Plug another electrical device into the power outlet to verify that the outlet is supplying power.

Why is there no image on screen?

Solution 1 ► Make sure the video cable connecting the monitor to the computer is properly and securely connected.

Solution 2 ► Make sure the correct input source is selected.

Solution 3 ► Adjust the brightness and contrast settings.

What should I do if the colors are wrong or abnormal?

Solution 1 ► If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.

Solution 2 ► Connect the monitor to another computer.

How do I adjust the screen when it is too bright or dark?

Solution 1 ► Adjust brightness and contrast settings via the OSD Menu.

Solution 2 ► Reset the monitor to factory settings.

What should I do if the screen image cuts in and out?

Solution 1 ► Make sure the correct input source is selected and check for bent or broken pins in the video cable connector.

Solution 2 ► Make sure the video cable connecting the monitor to the computer is properly and securely connected.

The screen image is blurry, now what?

Solution 1 ► Adjust the resolution to the correct Aspect Ratio.

Solution 2 ► Reset the monitor to factory settings.

How to center the screen properly?

Solution 1 ► Adjust the horizontal and vertical controls via the OSD Menu.

Solution 2 ► Check the Aspect Ratio.

Solution 3 ► Reset the monitor to factory settings.

Why does the screen look yellow?

Solution ► Make sure the Blue Light Filter is OFF.

Why can't I see the OSD Menu? And why aren't the controls accessible?

Solution 1 ► Check whether the OSD Menu is locked.

Solution 2 ► Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor.

Solution 3 ► Reset the monitor to factory settings.

What should I do if the Control Panel Keys aren't working?

Solution 1 ► Remember to press only one key at a time.

Solution 2 ► Restart the computer.

Why are some menus not selectable in the OSD Menu?

Solution 1 ► Adjust the ViewMode or the input source.

Solution 2 ► Reset the monitor to factory settings.

Why is there no audio output?

Solution 1 ► If using ear-/headphones, ensure the mini stereo jack is connected.

Solution 2 ► Make sure the volume is not muted, nor set to 0.

Solution 3 ► Check the Audio Input setting.

Why won't the connected USB devices work?

Solution 1 ► Make sure the USB cable is connected properly.

Solution 2 ► Try changing to another USB port (if applicable).

Solution 3 ► Some USB devices require a higher electric current; connect the device directly to the computer.

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