Monitor Troubleshooting: Difference between revisions

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Replaced content with "{{Monitor_Troubleshooting}} __NOTOC__ {{DISPLAYTITLE:Monitor Troubleshooting}} </div>"
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<div class="container">
{{Monitor_Troubleshooting}}
==Monitor does not turn on==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the power indicator lit?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Turn the monitor off, then turn it back on.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Check the power connection between the monitor and the power outlet.</td>   
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the power cord plugged into a power outlet?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Try another power outlet or use some other electrical device to confirm the same power outlet is working.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Plug the power cord into a power outlet and press the '''Power button''' on the monitor.</td>   
    </tr>   
</table>
 
==No image appears==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is a video cable securely connected to both the monitor and computer?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Verify that the correct video input source is selected in the On-Screen Display Menu.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Re-connect the video cable between the monitor and computer, pushing firmly.</td>   
    </tr>
</table>
 
==Image is blurred==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the display resolution set to the recommended setting?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Reconfirm the resolution and refresh rate.<br>If the problem continues, shut down both the monitor and computer, and then restart both devices.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Change the resolution to the recommended setting in your computer's display settings.</td>   
    </tr>
</table>
 
==Image is not displayed correctly==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the correct aspect ratio selected?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Try a different video input source or video cable.<br>If the problem continues, shut down both the monitor and computer, and then restart both devices.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">In the On-Screen Display Menu, select the correct aspect ratio.</td>   
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the Blue Light Filter turned on?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Turn off the Blue Light Filter in the On-Screen Display Menu.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Reset the monitor settings to their default values.</td>   
    </tr>   
</table>
 
==On-Screen Display Menu is not working or inaccessible==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the default ViewMode or Color Mode selected?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Select a different ViewMode or Color Mode preset.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Reset the monitor settings to their default values.</td>   
    </tr>
</table>
 
==Audio is not playing==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the audio muted?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Unmute the audio.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;"><ul><li>Verify that the correct audio input source is selected in the On-Screen Display Menu.</li><li>Increase the volume level.</li><li>Verify any connected headphones or external speakers are connected properly.</li></ul></td>   
    </tr>
</table>
 
==USB peripherals are not working==
<table class="table table-striped table-bordered" style="table-layout:fixed; width: 80%;">
<caption></caption>
    <tr>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Troubleshooting Checks</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Yes/No</th>
      <th scope="col" style="background-color:#f8d7da; font-weight:700; vertical-align:middle;">Possible Solutions</th>
    </tr>
    <tr>
      <td style="vertical-align:middle;" rowspan="2">Is the peripheral device connected to the correct USB downstream port?</td>
      <td style="vertical-align:middle;">Yes</td>
      <td style="vertical-align:middle;">Verify that the monitor's USB upstream port is connected to the computer's USB port.<br>If the problem continues, try another USB downstream port.</td>
    </tr>
    <tr>
      <td style="vertical-align:middle;">No</td>
      <td style="vertical-align:middle;">Connect the peripheral device to a USB downstream port of the monitor.</td>   
    </tr>
</table>


__NOTOC__
__NOTOC__

Revision as of 06:14, 17 November 2025

Monitor does not turn on

Troubleshooting Checks Yes/No Possible Solutions
Is the power indicator lit? Yes Turn the monitor off, then turn it back on.
No Check the power connection between the monitor and the power outlet.
Is the power cord plugged into a power outlet? Yes Try another power outlet or use some other electrical device to confirm the same power outlet is working.
No Plug the power cord into a power outlet and press the Power button on the monitor.

No image appears

Troubleshooting Checks Yes/No Possible Solutions
Is a video cable securely connected to both the monitor and computer? Yes Verify that the correct video input source is selected in the On-Screen Display Menu.
No Re-connect the video cable between the monitor and computer, pushing firmly.

Image is blurred

Troubleshooting Checks Yes/No Possible Solutions
Is the display resolution set to the recommended setting? Yes Reconfirm the resolution and refresh rate.
If the problem continues, shut down both the monitor and computer, and then restart both devices.
No Change the resolution to the recommended setting in your computer's display settings.

Image is not displayed correctly

Troubleshooting Checks Yes/No Possible Solutions
Is the correct aspect ratio selected? Yes Try a different video input source or video cable.
If the problem continues, shut down both the monitor and computer, and then restart both devices.
No In the On-Screen Display Menu, select the correct aspect ratio.
Is the Blue Light Filter turned on? Yes Turn off the Blue Light Filter in the On-Screen Display Menu.
No Reset the monitor settings to their default values.

On-Screen Display Menu is not working or inaccessible

Troubleshooting Checks Yes/No Possible Solutions
Is the default ViewMode or Color Mode selected? Yes Select a different ViewMode or Color Mode preset.
No Reset the monitor settings to their default values.

Audio is not playing

Troubleshooting Checks Yes/No Possible Solutions
Is the audio muted? Yes Unmute the audio.
No
  • Verify that the correct audio input source is selected in the On-Screen Display Menu.
  • Increase the volume level.
  • Verify any connected headphones or external speakers are connected properly.

USB peripherals are not working

Troubleshooting Checks Yes/No Possible Solutions
Is the peripheral device connected to the correct USB downstream port? Yes Verify that the monitor's USB upstream port is connected to the computer's USB port.
If the problem continues, try another USB downstream port.
No Connect the peripheral device to a USB downstream port of the monitor.





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