From ViewSonic Documentation
Monitor does not turn on
| Troubleshooting Checks |
Yes/No |
Possible Solutions |
| Is the power indicator lit? |
Yes |
Turn the monitor off, then turn it back on. |
| No |
Check the power connection between the monitor and the power outlet. |
| Is the power cord plugged into a power outlet? |
Yes |
Try another power outlet or use some other electrical device to confirm the same power outlet is working. |
| No |
Plug the power cord into a power outlet and press the Power button on the monitor. |
No image appears
| Troubleshooting Checks |
Yes/No |
Possible Solutions |
| Is a video cable securely connected to both the monitor and computer? |
Yes |
Verify that the correct video input source is selected in the On-Screen Display Menu. |
| No |
Re-connect the video cable between the monitor and computer, pushing firmly. |
Image is blurred
| Troubleshooting Checks |
Yes/No |
Possible Solutions |
| Is the display resolution set to the recommended setting? |
Yes |
Reconfirm the resolution and refresh rate.
If the problem continues, shut down both the monitor and computer, and then restart both devices. |
| No |
Change the resolution to the recommended setting in your computer's display settings. |
Image is not displayed correctly
| Troubleshooting Checks |
Yes/No |
Possible Solutions |
| Is the correct aspect ratio selected? |
Yes |
Try a different video input source or video cable.
If the problem continues, shut down both the monitor and computer, and then restart both devices. |
| No |
In the On-Screen Display Menu, select the correct aspect ratio. |
| Is the Blue Light Filter turned on? |
Yes |
Turn off the Blue Light Filter in the On-Screen Display Menu. |
| No |
Reset the monitor settings to their default values. |
| Troubleshooting Checks |
Yes/No |
Possible Solutions |
| Is the default ViewMode or Color Mode selected? |
Yes |
Select a different ViewMode or Color Mode preset. |
| No |
Reset the monitor settings to their default values. |
Audio is not playing
| Troubleshooting Checks |
Yes/No |
Possible Solutions |
| Is the audio muted? |
Yes |
Unmute the audio. |
| No |
- Verify that the correct audio input source is selected in the On-Screen Display Menu.
- Increase the volume level.
- Verify any connected headphones or external speakers are connected properly.
|
USB peripherals are not working
| Troubleshooting Checks |
Yes/No |
Possible Solutions |
| Is the peripheral device connected to the correct USB downstream port? |
Yes |
Verify that the monitor's USB upstream port is connected to the computer's USB port.
If the problem continues, try another USB downstream port. |
| No |
Connect the peripheral device to a USB downstream port of the monitor. |