ViewBoard Cast Button Appendix

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Troubleshooting the ViewBoard Cast Button

This section describes some common problems that you may experience when using the ViewBoard Cast Button.

NOTE: Please contact your sales representative or IT department if you are experiencing any further problems.
Problem or Issue Possible Solutions
ViewBoard Cast Button is not pairing with IFP/CDE device
  • Check that the ViewBoard Cast Button is plugged into your laptop.
  • Check that the LED indicator changes to static blue
LED indicator is only flashing white
  • Check that the IFP/CDE device is working correctly.
  • Verify that the pairing information is entered correctly.
IFP/CDE device cannot be found in the conferencing software
  • Re-plug the USB webcam into the IFP/CDE device and restart the IFP/CDE device.
Audio and/or video is not outputting from the IFP/CDE device
  • Check the device settings of the conferencing software.
  • Check the volume settings of the laptop and the IFP/CDE device.
  • Restart the IFP/CDE device.
Audio and/or video stops working during the conference
  • Check that the network signal is strong.
  • Check device settings in the conferencing software.
  • Re-pair the ViewBoard Cast Button with the IFP/CDE device.
  • Restart the ViewBoard Cast (vCastReceiver) or ViewBoard Cast Pro (vCastPro) and reconnect your laptop to the IFP/CDE device.
Bad audio and/or video quality through the IFP/CDE device
  • Ensure the Wi-Fi network signal strength is good.
    • Use 5GHz channel. The allocated bandwidth must be at least 10Mbps or higher.
  • Restart ViewBoard Cast (vCastReceiver) or ViewBoard Cast Pro (vCastPro).
Remote participant hears an echo when speaking
  • Avoid placing the webcam (with microphone) or microphone next to the speaker.
  • Avoid facing the webcam (with microphone) or microphone toward the speak.
  • Reduce the microphone volume to max. 100% if needed.
  • Adjust the volume of the IFP/CDE device to 30% or less.
  • Adjust your laptop volume to 70% or less.
Volume is too low
  • Verify that your microphone is not muted on the OS audio settings.
  • Increase the microphone volume in the OS audio setting.
  • Update the webcam or speaker to the latest firmware.