Troubleshooting the ViewBoard Cast Button
This section describes some common problems that you may experience when using the ViewBoard Cast Button.
- NOTE: Please contact your sales representative or IT department if you are experiencing any further problems.
| Problem or Issue
|
Possible Solutions
|
| ViewBoard Cast Button is not pairing with IFP/CDE device
|
- Check that the ViewBoard Cast Button is plugged into your laptop.
- Check that the LED indicator changes to static blue
|
| LED indicator is only flashing white
|
- Check that the IFP/CDE device is working correctly.
- Verify that the pairing information is entered correctly.
|
| IFP/CDE device cannot be found in the conferencing software
|
- Re-plug the USB webcam into the IFP/CDE device and restart the IFP/CDE device.
|
| Audio and/or video is not outputting from the IFP/CDE device
|
- Check the device settings of the conferencing software.
- Check the volume settings of the laptop and the IFP/CDE device.
- Restart the IFP/CDE device.
|
| Audio and/or video stops working during the conference
|
- Check that the network signal is strong.
- Check device settings in the conferencing software.
- Re-pair the ViewBoard Cast Button with the IFP/CDE device.
- Restart the ViewBoard Cast (vCastReceiver) or ViewBoard Cast Pro (vCastPro) and reconnect your laptop to the IFP/CDE device.
|
| Bad audio and/or video quality through the IFP/CDE device
|
- Ensure the Wi-Fi network signal strength is good.
- Use 5GHz channel. The allocated bandwidth must be at least 10Mbps or higher.
- Restart ViewBoard Cast (vCastReceiver) or ViewBoard Cast Pro (vCastPro).
|
| Remote participant hears an echo when speaking
|
- Avoid placing the webcam (with microphone) or microphone next to the speaker.
- Avoid facing the webcam (with microphone) or microphone toward the speak.
- Reduce the microphone volume to max. 100% if needed.
- Adjust the volume of the IFP/CDE device to 30% or less.
- Adjust your laptop volume to 70% or less.
|
| Volume is too low
|
- Verify that your microphone is not muted on the OS audio settings.
- Increase the microphone volume in the OS audio setting.
- Update the webcam or speaker to the latest firmware.
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