ViewBoard Cast Button Appendix

Troubleshooting the ViewBoard Cast Button

This section describes some common problems that you may experience when using the ViewBoard Cast Button.

Note: Please contact your sales representative or IT department if you are experiencing any further problems.

Problem or Issue	Possible Solutions
ViewBoard Cast Button is not pairing with IFP/CDE device	Check that the ViewBoard Cast Button is plugged into your laptop. Check that the LED indicator changes to static blue
LED indicator is only flashing white	Check that the IFP/CDE device is working correctly. Verify that the pairing information is entered correctly.
IFP/CDE device cannot be found in the conferencing software	Re-plug the USB webcam into the IFP/CDE device and restart the IFP/CDE device.
Audio and/or video is not outputting from the IFP/CDE device	Check the device settings of the conferencing software. Check the volume settings of the laptop and the IFP/CDE device. Restart the IFP/CDE device.
Audio and/or video stops working during the conference	Check that the network signal is strong. Check device settings in the conferencing software. Re-pair the ViewBoard Cast Button with the IFP/CDE device. Restart the ViewBoard Cast (vCastReceiver) or ViewBoard Cast Pro (vCastPro) and reconnect your laptop to the IFP/CDE device.
Bad audio and/or video quality through the IFP/CDE device	Ensure the Wi-Fi network signal strength is good. Use 5GHz channel. The allocated bandwidth must be at least 10Mbps or higher. Restart ViewBoard Cast (vCastReceiver) or ViewBoard Cast Pro (vCastPro).
Remote participant hears an echo when speaking	Avoid placing the webcam (with microphone) or microphone next to the speaker. Avoid facing the webcam (with microphone) or microphone toward the speak. Reduce the microphone volume to max. 100% if needed. Adjust the volume of the IFP/CDE device to 30% or less. Adjust your laptop volume to 70% or less.
Volume is too low	Verify that your microphone is not muted on the OS audio settings. Increase the microphone volume in the OS audio setting. Update the webcam or speaker to the latest firmware.