If you experience a problem with your conference speakerphone, refer to the following troubleshooting guide. If a problem persists, contact the service center.
|Problem or Issue||Possible Solutions|
|Why is my conference speakerphone not working?||Check the device battery status|
Connect to a computer or USB power source with a USB cable and check the power indicator status:
|Check if the device is connected correctly|
Check your mobile device’s Bluetooth menu and delete/forget the VB-AUD-201_XXXX. Re-connect the VB-AUD-201_XXXX to your Bluetooth device.
|Why does my conference speakerphone keep cutting out?||Too much distance between the conference speakerphone and the connected device can cause dropped connections.|
The maximum range for VB-AUD-201 is 20 feet/6 meters. Try moving closer to the device you are connected to. And check the specifications on your connected device to see how close you need to be for maximum connectivity.