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VB-AUD-201 Troubleshooting: Difference between revisions
From ViewSonic Documentation
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If you experience a problem with your conference speakerphone, refer to the following troubleshooting guide. If a problem persists, contact the service center. | If you experience a problem with your conference speakerphone, refer to the following troubleshooting guide. If a problem persists, contact the service center. | ||
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! style="text-align:center; background-color:#c41230; color:#ffffff;" | Problem or Issue | ! style="text-align:center; background-color:#c41230; color:#ffffff;" | Problem or Issue | ||
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| rowspan="2" | Why is my conference speakerphone not working? | | rowspan="2" | Why is my conference speakerphone not working? | ||
| style="font-weight:normal;" | | | style="font-weight:normal;" | <u>Check the device battery status</u><br />Connect to a computer or USB power source with a USB cable and check the power indicator status: | ||
* White indicator is on: Fully charged | |||
* Red indicator is flashing: Low battery (needs to be charged immediately) | |||
|- style="font-weight:normal;" | |- style="font-weight:normal;" | ||
| Check if the device is connected correctly<br />Check your mobile device’s Bluetooth menu and delete/forget the VB-AUD-201_XXXX. Re-connect the VB-AUD-201_XXXX to your Bluetooth device. | | <u>Check if the device is connected correctly</u><br />Check your mobile device’s Bluetooth menu and delete/forget the VB-AUD-201_XXXX. Re-connect the VB-AUD-201_XXXX to your Bluetooth device. | ||
|- | |- | ||
| Why does my conference speakerphone keep cutting out? | | Why does my conference speakerphone keep cutting out? | ||
Revision as of 03:48, 19 July 2022
If you experience a problem with your conference speakerphone, refer to the following troubleshooting guide. If a problem persists, contact the service center.
| Problem or Issue | Possible Solutions |
|---|---|
| Why is my conference speakerphone not working? | Check the device battery status Connect to a computer or USB power source with a USB cable and check the power indicator status:
|
| Check if the device is connected correctly Check your mobile device’s Bluetooth menu and delete/forget the VB-AUD-201_XXXX. Re-connect the VB-AUD-201_XXXX to your Bluetooth device. | |
| Why does my conference speakerphone keep cutting out? | Too much distance between the conference speakerphone and the connected device can cause dropped connections. The maximum range for VB-AUD-201 is 20 feet/6 meters. Try moving closer to the device you are connected to. And check the specifications on your connected device to see how close you need to be for maximum connectivity. |