Direct View LED Display Troubleshooting

Troubleshooting Common Problems

General

Why isn't the remote control working?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the battery polarities in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

What should I do if the device just turns off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display, provide an active signal, and see if the problem is with the signal or external control system.

What should I do if the power indicator is off and there is no response?

Solution 1 ► Ensure the power cable is connected and not loose.

Solution 2 ► Check that the power outlet is functioning properly and meets the required electrical requirement.

Why does the display not recognize the USB storage device?

Solution 1 ► Ensure the drive is either formatted for FAT32 or NTFS.

Solution 2 ► If the USB storage device needs external power, connect its power adapter to an electrical outlet.

Video Not Working Properly

Why is there no picure or sound?

Solution 1 ► Check the Power status.

Solution 2 ► Check the signal cable.

Solution 3 ► Use the remote control to ensure the input source setting is the same as the connected device.

What should I do if the picture is unclear or cuts in and out?

Solution 1 ► Check the signal cable.

Solution 2 ► Check if other electronics or different signal types are interrupting the signal.

Solution 3 ► An optional active video cable or optional video extender is required for a long distance source.

What should I do if the picture quality is poor?

Solution 1 ► Adjust chroma and/or brightness settings in the menu.

Solution 2 ► Check the signal cable.

Solution 3 ► Use the display’s native resolution for the source.

Audio Not Working Properly

Why is there no sound?

Solution 1 ► Press the Mute/Unmute button.

Solution 2 ► Adjust the volume.

Solution 3 ► Check the audio cable connection (if used).

Solution 4 ► If using a computer digital video with embedded audio, ensure the computer speakers are set to external speakers.

What should I do if sound is only coming from one speaker?

Solution 1 ► Adjust the sound balance in the menu.

Solution 2 ► Check the left and right sound control panel settings of the computer or media player source.

Solution 3 ► Check the audio cable connection (if used).

Solution 4 ► Ensure the content has two audio channels and not mono.

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