排除常見問題

常規

遙控器無效

可能解決方法1 ► 檢查是否有物體阻礙顯示器的遙控器接收器。

可能解決方法2 ► 檢查遙控器的電池是否正確安裝。

可能解決方法3 ► 檢查電池是否需要更換。

裝置意外關閉

可能解決方法1 ► 檢查睡眠模式是否啟用。

可能解決方法2 ► 檢查所在地區是否停電。

可能解決方法3 ► 開啟顯示屏，檢查問題是否在於訊號和控制系統。

PC 模式

無 PC 訊號

可能解決方法1 ► 檢查顯示器設定。

可能解決方法2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 ► Check the VGA connection.

Solution 2 ► Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 ► Check that drivers are installed correctly.

Solution 2 ► Reinstall driver(s).

Solution 3 ► Check setup and align it.

Solution 4 ► Check whether the touch pen is working properly.

Video Not Working Properly

Why is there no picture and/or no sound?

Solution 1 ► Check the Power status.

Solution 2 ► Check the signal cable.

Solution 3 ► Check that the internal PC is installed correctly.

The picture is unclear and/or cutting in and out.

Solution 1 ► Check the signal cable.

Solution 2 ► Check if other electronics are interrupting the signal.

Why is the picture quality poor?

Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.

Solution 2 ► Check the signal cable.

Audio Not Working Properly

Why is there no sound?

Solution 1 ► Press the Mute/Unmute button.

Solution 2 ► Adjust the volume.

Solution 3 ► Check the audio cable.

Sound is only coming out from one speaker.

Solution 1 ► Adjust the sound balance in the menu.

Solution 2 ► Check the sound control panel settings of the computer.

Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

Online Support Center

ViewBoard Troubleshooting/zh