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vTouch Toubleshooting

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Troubleshooting

Problem Solution
You install the UPDD driver and still cannot find the device.
  1. Run console and view the error information.
  2. When the driver is installed you may see the following message:
  3. Ensure the software has been enabled, otherwise the driver will not be able to access any USB devices. This can be checked in: System Preferences > Security & Privacy > General.
You want to remove the setting files before installing a new version of UPDD.
  1. Open a terminal window.
  2. Run the following commands:
  • upddprocesses stop -c
  • defaults delete com.touch-base. upddcommander
  • upddprocesses start -c
The touch function is not working, and your MacBook cannot detect the touch screen anymore.
  • Please uninstall and reinstall the driver again.
NOTE: The uninstall removes the system extension and the install installs the system extension again so that the user can “Allow” our software.
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