vCast Pro Appendix

Troubleshooting

This section describes some common problems that you may experience when using vCast Pro. Additionally, you can contact your sales representative or IT department if you are experiencing any problems.

Problem or Issue	Possible Solution
Device List is not displayed	Please make sure you have followed all instructions for connecting to the same network environment. For more information, see Before Launching vCast Pro.
Unable to connect to vCast Download page	Ensure that the firewall for your operating system permits vCast Pro to run and communicate on your network. This message will only appear if the server is using a self-signed certificate with an invalid trust chain.

Customer Service

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