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ViewSign Cloud On-Premise FAQ
From ViewSonic Documentation
Installation
How can I use remote certificates for a qualified electronic signature - QES e.g. disposal certificates?
- For the remote certificate feature (after eIDAS) you have to sign a LRA (Location Registration Authority) contract with Namirial. Please contact your Namirial consultant for further information.
The eSignAnyWhere Notification service setup is stuck and the service will not startup at all.
- Please have a look at the log, it probably will state the correct error. Most likely the database is not set-up correctly or the user that is running the service (= default is the NetworkService user) does not have the necessary credentials to access the database or the storage.
Configuration
- I changed the configuration _global.xml but they are not set
- You also have to restart the eSignAnyWhere Noficiation Service to reload the configuration settings.
- Emails are not sent by eSignAnyWhere
- Check your logs and SMTP configuration and test it manually (eg. with telnet). If configuration check is correct it may be a connection issue (firewalls, client, authentication, ...).