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*Ports:
*Ports:
::<i class="fas fa-chevron-right fa-xs"></i>TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
::<i class="fas fa-chevron-right fa-xs"></i> TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
::<i class="fas fa-chevron-right fa-xs"></i>TCP 8600 (BYOM)
::<i class="fas fa-chevron-right fa-xs"></i> TCP 8600 (BYOM)
::<i class="fas fa-chevron-right fa-xs"></i>TCP 53000 (Request share screen)
::<i class="fas fa-chevron-right fa-xs"></i> TCP 53000 (Request share screen)
::<i class="fas fa-chevron-right fa-xs"></i>TCP 52020 (Reverse control)
::<i class="fas fa-chevron-right fa-xs"></i> TCP 52020 (Reverse control)
::<i class="fas fa-chevron-right fa-xs"></i>TCP 52025 (Reverse control for ViewBoard Cast Button)
::<i class="fas fa-chevron-right fa-xs"></i> TCP 52025 (Reverse control for ViewBoard Cast Button)
::<i class="fas fa-chevron-right fa-xs"></i>TCP 52030 (Status sync)
::<i class="fas fa-chevron-right fa-xs"></i> TCP 52030 (Status sync)
::<i class="fas fa-chevron-right fa-xs"></i>UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
::<i class="fas fa-chevron-right fa-xs"></i> UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
::<i class="fas fa-chevron-right fa-xs"></i>UDP 5353 (Multicast search device protocol)
::<i class="fas fa-chevron-right fa-xs"></i> UDP 5353 (Multicast search device protocol)


*Port and DNS Activation:
*Port and DNS Activation:
::<i class="fas fa-chevron-right fa-xs"></i>Port: 443
::<i class="fas fa-chevron-right fa-xs"></i> Port: 443
::<i class="fas fa-chevron-right fa-xs"></i>DNS: https://vcastactivate.viewsonic.com
::<i class="fas fa-chevron-right fa-xs"></i> DNS: https://vcastactivate.viewsonic.com


*OTA Service
*OTA Service
::<i class="fas fa-chevron-right fa-xs"></i>Server Port: TCP 443
::<i class="fas fa-chevron-right fa-xs"></i> Server Port: TCP 443
::<i class="fas fa-chevron-right fa-xs"></i>Server FQDN Name: https://vcastupdate.viewsonic.com
::<i class="fas fa-chevron-right fa-xs"></i> Server FQDN Name: https://vcastupdate.viewsonic.com


=<span class="newwin">[[Customer_Service|Customer Service]]</span>=
=<span class="newwin">[[Customer_Service|Customer Service]]</span>=

Revision as of 10:26, 13 September 2023

Frequently Asked Questions

Troubleshooting

This section describes some common problems that you may experience when using vCast Pro. Additionally, you can contact your sales representative or IT department if you are experiencing any problems.

Problem or Issue Possible Solution
Device List is not displayed
  • Please make sure you have followed all instructions for connecting to the same network environment. For more information, see Before Launching vCast Pro.
Unable to connect to vCast Download page
  • Ensure that the firewall for your operating system permits vCast Pro to run and communicate on your network.
  • This message will only appear if the server is using a self-signed certificate with an invalid trust chain.

Network Information

vCast Pro & vCastSender Service

Network Information

  • The ViewBoard and client devices can connect to both the same subnet and cross subnet. If on the same subnet, PIN code input can be disabled.
  • vCast Pro supports cross subnet connectivity via PIN code input. Please ensure PIN code input is enabled. To learn more, see Cast Settings.
Network Information
NOTE: For a more stable connection, it is recommended to have any ViewBoard or display connected via LAN by Ethernet cable, and client devices on a 5 GHz Wi-Fi band.
  • Ports:
TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
TCP 8600 (BYOM)
TCP 53000 (Request share screen)
TCP 52020 (Reverse control)
TCP 52025 (Reverse control for ViewBoard Cast Button)
TCP 52030 (Status sync)
UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
UDP 5353 (Multicast search device protocol)
  • Port and DNS Activation:
Port: 443
DNS: https://vcastactivate.viewsonic.com
  • OTA Service
Server Port: TCP 443
Server FQDN Name: https://vcastupdate.viewsonic.com

Customer Service

vCast_Pro_UG_ENG_2a_20230905


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