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ViewBoard Troubleshooting: Difference between revisions

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===Audio Not Working Properly===
===Audio Not Working Properly===
<center>
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
{| class="wikitable" width=80%
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#C8102E; color:#ffffff;" width=30% | Problem or Issue
        <h2 itemprop="name" class="faq-q">Why is there no sound?</h2>
! style="background-color:#C8102E; color:#ffffff;" | Possible Solutions
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|-
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Press the Mute/Unmute button.</p>
| '''No sound'''
        </div>
|
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Press the Mute/Unmute button.
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Adjust the volume.</p>
# Adjust the volume.
        </div>
# Check the audio cable.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|-
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check the audio cable.</p>
| '''One speaker only'''
        </div>
|
    </div>
# Adjust the sound balance in the menu.
 
# Check the sound control panel settings of the computer.
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
# Check the audio cable.
        <h2 itemprop="name" class="faq-q">Why is there no sound?</h2>
:::'''NOTE:''' SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|}
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Adjust the sound balance in the menu.</p>
</center>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check the sound control panel settings of the computer.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check the audio cable.<br />'''NOTE:''' SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.</p>
        </div>
    </div>
</div>
<noinclude>
<noinclude>


Revision as of 02:52, 27 March 2023

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the batteries in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 ► Check the display settings.

Solution 2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 ► Check the VGA connection.

Solution 2 ► Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 ► Check that drivers are installed correctly.

Solution 2 ► Reinstall driver(s).

Solution 3 ► Check setup and align it.

Solution 4 ► Check whether the touch pen is working properly.

Video Not Working Properly

Why is there no picture and/or no sound?

Solution 1 ► Check the Power status.

Solution 2 ► Check the signal cable.

Solution 3 ► Check that the internal PC is installed correctly.

The picture is unclear and/or cutting in and out.

Solution 1 ► Check the signal cable.

Solution 2 ► Check if other electronics are interrupting the signal.

Why is the picture quality poor?

Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.

Solution 2 ► Check the signal cable.

Audio Not Working Properly

Why is there no sound?

Solution 1 ► Press the Mute/Unmute button.

Solution 2 ► Adjust the volume.

Solution 3 ► Check the audio cable.

Why is there no sound?

Solution 1 ► Adjust the sound balance in the menu.

Solution 2 ► Check the sound control panel settings of the computer.

Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.


Online Support Center

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