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ViewBoard Troubleshooting: Difference between revisions

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===PC Mode===
===PC Mode===
<center>
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
{| class="wikitable" width=80%
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#C8102E; color:#ffffff;" width=30% | Problem or Issue
        <h2 itemprop="name" class="faq-q">There is no signal from my PC.</h2>
! style="background-color:#C8102E; color:#ffffff;" | Possible Solutions
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|-
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check the display settings.</p>
| '''No PC signal'''
        </div>
|
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Check the display settings.
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check the display resolution.</p>
# Check the display resolution.
        </div>
# Adjust the Hs &Vs (synchronization) settings using the OSD menu.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|-
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Adjust the Hs &Vs (synchronization) settings using the OSD menu.</p>
| '''Background streaking'''
        </div>
|
    </div>
# Choose auto adjust.
 
# Adjust clock and phase.
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
|-
        <h2 itemprop="name" class="faq-q">Why is there line streaking in the background?</h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Choose auto adjust.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Adjust clock and phase.</p>
        </div>
    </div>
 
 
 
 
 
 
 
 
| '''False color'''
| '''False color'''
|
# Check the VGA connection.
# Check the VGA connection.
# Adjust the chroma, brightness, and contrast settings.
# Adjust the chroma, brightness, and contrast settings.
|-
 
| '''Unsupported format'''
| '''Unsupported format'''
|
# Choose auto adjust.
# Choose auto adjust.
# Adjust clock and phase settings.
# Adjust clock and phase settings.
|}
</center>


===Touch Function===
===Touch Function===

Revision as of 02:40, 27 March 2023

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the batteries in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 ► Check the display settings.

Solution 2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.





| False color

  1. Check the VGA connection.
  2. Adjust the chroma, brightness, and contrast settings.

| Unsupported format

  1. Choose auto adjust.
  2. Adjust clock and phase settings.

Touch Function

Problem or Issue Possible Solutions
Touch function is not responding
  1. Check that drivers are installed correctly.
  2. Reinstall driver(s).
  3. Check setup and align it.
  4. Check whether the touch pen is working properly.

Video Not Working Properly

Problem or Issue Possible Solutions
No picture / No sound
  1. Check the Power status.
  2. Check the signal cable.
  3. Check that the internal PC is installed correctly.
Picture is unclear or cuts in and out
  1. Check the signal cable.
  2. Check if other electronics are interrupting the signal.
Poor quality picture
  1. Adjust chroma, brightness, and contrast settings in the menu.
  2. Check the signal cable.

Audio Not Working Properly

Problem or Issue Possible Solutions
No sound
  1. Press the Mute/Unmute button.
  2. Adjust the volume.
  3. Check the audio cable.
One speaker only
  1. Adjust the sound balance in the menu.
  2. Check the sound control panel settings of the computer.
  3. Check the audio cable.
NOTE: SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.


Online Support Center

Retrieved from "https://manuals.viewsonic.com/index.php?title=ViewBoard_Troubleshooting&oldid=26070"