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=<translate><!--T:1--> Troubleshooting Common Problems</translate>=
===<translate><!--T:2--> General</translate>===
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:3--> Why doesn't the remote control work?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:4--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:5--> Check whether something is obstructing the display’s remote control receiver.</translate> </p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:6--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:7--> Check whether the batteries in the remote control are installed correctly.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:8--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:9--> Check whether the batteries need to be replaced.</translate></p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:10--> Why is the ViewBoard turning off unexpectedly?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:11--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:12--> Check whether Sleep mode is enabled.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:13--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:14--> Check if there is a power outage in your area.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:15--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:16--> Turn on the display and see if the problem is with the signal and control system.</translate></p>
        </div>
    </div>
</div>
===<translate><!--T:85--> PC Mode</translate>===
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:17--> There is no signal from my PC.</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:18--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:19--> Check the display settings.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:20--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:21--> Check the display resolution.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:22--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:23--> Adjust the Hs &Vs (synchronization) settings using the OSD menu.</translate></p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:24--> Why is there line streaking in the background?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:25--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:26--> Choose auto adjust.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:27--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:28--> Adjust clock and phase.</translate></p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:29--> The ViewBoard is displaying an inaccurate color.</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:30--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:31--> Check the VGA connection.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:32--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:33--> Adjust the chroma, brightness, and contrast settings.</translate></p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:34--> An "Unsupported Format" error is being shown.</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:35--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:36--> Choose auto adjust.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:37--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:38--> Adjust clock and phase settings.</translate></p>
        </div>
    </div>
</div>
===<translate><!--T:39--> Touch Function</translate>===
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:40--> The touch function isn't responding.</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:41--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:42--> Check that drivers are installed correctly.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:43--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:44--> Reinstall driver(s).</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:45--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:46--> Check setup and align it.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:47--> Solution 4</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:48--> Check whether the touch pen is working properly.</translate></p>
        </div>
    </div>
</div>
===<translate><!--T:49--> Video Not Working Properly</translate>===
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:50--> Why is there no picture and/or no sound?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:51--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:52--> Check the Power status.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:53--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:54--> Check the signal cable.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:55--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:56--> Check that the internal PC is installed correctly.</translate></p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:57--> The picture is unclear and/or cutting in and out.</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:58--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:59--> Check the signal cable.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:60--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:61--> Check if other electronics are interrupting the signal.</translate></p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:62--> Why is the picture quality poor?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:63--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:64--> Adjust chroma, brightness, and contrast settings in the menu.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:65--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:66--> Check the signal cable.</translate></p>
        </div>
    </div>
</div>
===<translate><!--T:67--> Audio Not Working Properly</translate>===
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:68--> Why is there no sound?</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:69--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:70--> Press the Mute/Unmute button.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:71--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:72--> Adjust the volume.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:73--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:74--> Check the audio cable.</translate></p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q"><translate><!--T:75--> Sound is only coming out from one speaker.</translate></h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:76--> Solution 1</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:77--> Adjust the sound balance in the menu.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:78--> Solution 2</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:79--> Check the sound control panel settings of the computer.</translate></p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''<translate><!--T:80--> Solution 3</translate>''' <font color=#DB0025>'''►'''</font> <translate><!--T:81--> Check the audio cable.</translate><br />'''<translate><!--T:82--> NOTE:</translate>''' <translate><!--T:83--> SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.</translate></p>
        </div>
    </div>
</div>
<noinclude>
=<translate><!--T:84--> Online Support Center</translate>=
{|
|-
|<div class="res-img">[[File:Online_Support_Center_Logo.png|600px|link=https://www.viewsonic.com/global/support/]]</div>
|}
</noinclude>
{{#seo:
{{#seo:
|title=ViewSonic ViewBoard Troubleshooting
|title=ViewSonic ViewBoard Troubleshooting

Latest revision as of 10:40, 8 January 2026

Remote control does not work

Troubleshooting Checks Yes/No Possible Solutions
Are there any obstacles between the remote control and display? Yes Remove the obstacle(s).
No Aim the remote control at the display's IR receiver within the effective distance and angles when performing an operation.
Are the batteries installed correctly? Yes If the remote control still does not work, try another set of new batteries to confirm the current batteries have power.
No Install the batteries again.

The display shuts down unexpectedly

Troubleshooting Checks Yes/No Possible Solutions
Is the display in sleep mode? Yes Re‑plug the video cable connecting to an external computer to wake the display up.
No Check the power connection between the display and the power outlet.
Is there a power outage in your area? Yes Unplug the power cord from the power outlet and wait until the power outage is over before turning the display back on.
No Try another power outlet or use some other electrical device to confirm the same power outlet is working.

Touch is slow or inaccurate

Troubleshooting Checks Yes/No Possible Solutions
Is myViewBoard open? Yes Save the content, then restart the display.
No

Open the “Restart App“ from the taskbar on the external computer to re-launch the application with the last-edited content.

If the touch function lag still occurs, restart the display.
Does the display have dirt, dust, or moisture on the screen? Yes Follow the procedure in the “Maintenance” section to clean the screen.
No Restart the display.

The display is not responding to touch

Troubleshooting Checks Yes/No Possible Solutions
Is the USB Type C cable connected to the display? Yes Check that the cable is connected to the display’s USB Type C port that supports touch functionality. We recommend using the USB Type C cable that comes with the display to ensure optimal performance.
No Connect the cable, ensuring a secure connection. Check that the cable supports data transfer.
Is the HDMI or DisplayPort cable connected to the display? Yes Reconnect the included USB touch cable from the display to the external computer to turn on the touch function.
No Connect both the video cable (HDMI or DisplayPort) and USB touch cable.

Speakers are not working properly

Troubleshooting Checks Yes/No Possible Solutions
Does only one speaker have sound? Yes Try another audio cable or audio system to confirm the display’s speakers are still working.
No Press the Volume button on the remote control to set the volume at a moderate level.
Do both speakers have no sound? Yes Check that the audio source is correctly set on both the display and connected device, and that the connected device is turned on.
No Restart the display.
Is the display connected to a Bluetooth device? Yes Re‑pair the display with your Bluetooth device.
No Check that the connected device is properly connected to the appropriate port of the display.
Is there buzzing or whining noises? Yes Route the audio cable away from the display or power supply cable to prevent electrical interference.
No Press the Volume button on the remote control to set the volume at a moderate level.

Image is not displayed correctly

Troubleshooting Checks Yes/No Possible Solutions
Does the video cable appear damaged? Yes

Replace the video cable.

If the image is still not displayed correctly, restart the display.
No Try a different video cable or use another video source to determine if the display is still working correctly.


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