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ViewBoard Troubleshooting: Difference between revisions

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===Touch Function===
===Touch Function===
<center>
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
{| class="wikitable" width=80%
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#C8102E; color:#ffffff;" width=30% | Problem or Issue
        <h2 itemprop="name" class="faq-q">The touch function isn't responding.</h2>
! style="background-color:#C8102E; color:#ffffff;" | Possible Solutions
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|-
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check that drivers are installed correctly.</p>
| '''Touch function is not responding'''
        </div>
|
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Check that drivers are installed correctly.
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Reinstall driver(s).</p>
# Reinstall driver(s).
        </div>
# Check setup and align it.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Check whether the touch pen is working properly.
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check setup and align it.</p>
|}
        </div>
</center>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 4''' <font color=#DB0025>'''►'''</font> Check whether the touch pen is working properly.</p>
        </div>
    </div>
</div>


===Video Not Working Properly===
===Video Not Working Properly===

Revision as of 02:45, 27 March 2023

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the batteries in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 ► Check the display settings.

Solution 2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 ► Check the VGA connection.

Solution 2 ► Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 ► Check that drivers are installed correctly.

Solution 2 ► Reinstall driver(s).

Solution 3 ► Check setup and align it.

Solution 4 ► Check whether the touch pen is working properly.

Video Not Working Properly

Problem or Issue Possible Solutions
No picture / No sound
  1. Check the Power status.
  2. Check the signal cable.
  3. Check that the internal PC is installed correctly.
Picture is unclear or cuts in and out
  1. Check the signal cable.
  2. Check if other electronics are interrupting the signal.
Poor quality picture
  1. Adjust chroma, brightness, and contrast settings in the menu.
  2. Check the signal cable.

Audio Not Working Properly

Problem or Issue Possible Solutions
No sound
  1. Press the Mute/Unmute button.
  2. Adjust the volume.
  3. Check the audio cable.
One speaker only
  1. Adjust the sound balance in the menu.
  2. Check the sound control panel settings of the computer.
  3. Check the audio cable.
NOTE: SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.


Online Support Center

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