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=Troubleshooting Common Problems=
=Troubleshooting Common Problems=
===General===
===General===
{| class="wikitable" width=80%
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
        <h2 itemprop="name" class="faq-q">Why doesn't the remote control work?</h2>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''Remote Control is not working'''
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check whether something is obstructing the display’s remote control receiver. </p>
|
        </div>
# Check whether something is obstructing the display’s remote control receiver.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Check whether the batteries in the remote control are installed correctly.
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check whether the batteries in the remote control are installed correctly.</p>
# Check whether the batteries need to be replaced.
        </div>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''The unit turns off unexpectedly'''
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check whether the batteries need to be replaced.</p>
|
        </div>
# Check whether Sleep mode is enabled.
    </div>
# Check if there is a power outage in your area.
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
# Turn on the display and see if the problem is with the signal and control system.
        <h2 itemprop="name" class="faq-q">Why is the ViewBoard turning off unexpectedly?</h2>
|}
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check whether Sleep mode is enabled.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check if there is a power outage in your area.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Turn on the display and see if the problem is with the signal and control system.</p>
        </div>
    </div>
</div>


===PC Mode===
===PC Mode===
{| class="wikitable" width=80%
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
        <h2 itemprop="name" class="faq-q">There is no signal from my PC.</h2>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''No PC signal'''
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check the display settings.</p>
|
        </div>
# Check the display settings.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Check the display resolution.
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check the display resolution.</p>
# Adjust the Hs &Vs (synchronization) settings using the OSD menu.
        </div>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''Background streaking'''
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Adjust the Hs &Vs (synchronization) settings using the OSD menu.</p>
|
        </div>
# Choose auto adjust.
    </div>
# Adjust clock and phase.
 
|-style="background-color:#ffffff;"
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
| '''False color'''
        <h2 itemprop="name" class="faq-q">Why is there line streaking in the background?</h2>
|
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Check the VGA connection.
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Choose auto adjust.</p>
# Adjust the chroma, brightness, and contrast settings.
        </div>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''Unsupported format'''
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Adjust clock and phase.</p>
|
        </div>
# Choose auto adjust.
    </div>
# Adjust clock and phase settings.
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
|}
        <h2 itemprop="name" class="faq-q">The ViewBoard is displaying an inaccurate color.</h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check the VGA connection.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Adjust the chroma, brightness, and contrast settings.</p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q">An "Unsupported Format" error is being shown.</h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Choose auto adjust.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Adjust clock and phase settings.</p>
        </div>
    </div>
</div>


===Touch Function===
===Touch Function===
{| class="wikitable" width=80%
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
        <h2 itemprop="name" class="faq-q">The touch function isn't responding.</h2>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''Touch function'''
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check that drivers are installed correctly.</p>
|
        </div>
# Check that drivers are installed correctly.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Reinstall driver(s).
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Reinstall driver(s).</p>
# Check setup and align it.
        </div>
# Check whether the touch pen is working properly.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|}
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check setup and align it.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 4''' <font color=#DB0025>'''►'''</font> Check whether the touch pen is working properly.</p>
        </div>
    </div>
</div>


===Video Not Working Properly===
===Video Not Working Properly===
{| class="wikitable" width=80%
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
        <h2 itemprop="name" class="faq-q">Why is there no picture and/or no sound?</h2>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''No picture / No sound'''
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check the Power status.</p>
|
        </div>
# Check the Power status.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Check the signal cable.
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check the signal cable.</p>
# Check that the internal PC is installed correctly.
        </div>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''Picture is unclear or cuts in and out'''
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check that the internal PC is installed correctly.</p>
|
        </div>
# Check the signal cable.
    </div>
# Check if other electronics are interrupting the signal.
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
|-style="background-color:#ffffff;"
        <h2 itemprop="name" class="faq-q">The picture is unclear and/or cutting in and out.</h2>
| '''Poor quality picture'''
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Check the signal cable.</p>
# Adjust chroma, brightness, and contrast settings in the menu.
        </div>
# Check the signal cable.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
|}
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check if other electronics are interrupting the signal.</p>
        </div>
    </div>
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
        <h2 itemprop="name" class="faq-q">Why is the picture quality poor?</h2>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Adjust chroma, brightness, and contrast settings in the menu.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check the signal cable.</p>
        </div>
    </div>
</div>


===Audio Not Working Properly===
===Audio Not Working Properly===
{| class="wikitable" width=80%
<div class="schema-faq-code" itemscope="" itemtype="https://schema.org/FAQPage">
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
        <h2 itemprop="name" class="faq-q">Why is there no sound?</h2>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''No sound'''
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Press the Mute/Unmute button.</p>
|
        </div>
# Press the Mute/Unmute button.
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
# Adjust the volume.
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Adjust the volume.</p>
# Check the audio cable.
        </div>
|-style="background-color:#ffffff;"
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
| '''One speaker only'''
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check the audio cable.</p>
|
        </div>
# Adjust the sound balance in the menu.
    </div>
# Check the sound control panel settings of the computer.
 
# Check the audio cable.
    <div itemscope="" itemprop="mainEntity" itemtype="https://schema.org/Question" class="faq-question">
:::<small>'''NOTE:''' SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.</small>
        <h2 itemprop="name" class="faq-q">Sound is only coming out from one speaker.</h2>
|}
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 1''' <font color=#DB0025>'''►'''</font> Adjust the sound balance in the menu.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 2''' <font color=#DB0025>'''►'''</font> Check the sound control panel settings of the computer.</p>
        </div>
        <div itemscope="" itemprop="acceptedAnswer" itemtype="https://schema.org/Answer">
            <p itemprop="text" class="faq-a">'''Solution 3''' <font color=#DB0025>'''►'''</font> Check the audio cable.<br />'''NOTE:''' SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.</p>
        </div>
    </div>
</div>
<noinclude>
<noinclude>
=Online Support Center=
=Online Support Center=

Revision as of 03:00, 27 March 2023

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the batteries in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 ► Check the display settings.

Solution 2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 ► Check the VGA connection.

Solution 2 ► Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 ► Check that drivers are installed correctly.

Solution 2 ► Reinstall driver(s).

Solution 3 ► Check setup and align it.

Solution 4 ► Check whether the touch pen is working properly.

Video Not Working Properly

Why is there no picture and/or no sound?

Solution 1 ► Check the Power status.

Solution 2 ► Check the signal cable.

Solution 3 ► Check that the internal PC is installed correctly.

The picture is unclear and/or cutting in and out.

Solution 1 ► Check the signal cable.

Solution 2 ► Check if other electronics are interrupting the signal.

Why is the picture quality poor?

Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.

Solution 2 ► Check the signal cable.

Audio Not Working Properly

Why is there no sound?

Solution 1 ► Press the Mute/Unmute button.

Solution 2 ► Adjust the volume.

Solution 3 ► Check the audio cable.

Sound is only coming out from one speaker.

Solution 1 ► Adjust the sound balance in the menu.

Solution 2 ► Check the sound control panel settings of the computer.

Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

Online Support Center

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