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Commercial Display Troubleshooting: Difference between revisions

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=Troubleshooting Common Problems=
=Troubleshooting Common Problems=
===General===
===General===
<center>
{| class="wikitable" width=80%
{| class="wikitable" width=80%
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
Line 19: Line 18:
# Turn on the display and see if the problem is with the signal and control system.
# Turn on the display and see if the problem is with the signal and control system.
|}
|}
</center>


===PC Mode===
===PC Mode===
<center>
{| class="wikitable" width=80%
{| class="wikitable" width=80%
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
|-
|-style="background-color:#ffffff;"
| '''No PC signal'''
| '''No PC signal'''
|  
|  
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# Check the display resolution.
# Check the display resolution.
# Adjust the Hs &Vs (synchronization) settings using the OSD menu.
# Adjust the Hs &Vs (synchronization) settings using the OSD menu.
|-
|-style="background-color:#ffffff;"
| '''Background streaking'''
| '''Background streaking'''
|  
|  
# Choose auto adjust.
# Choose auto adjust.
# Adjust clock and phase.
# Adjust clock and phase.
|-
|-style="background-color:#ffffff;"
| '''False color'''
| '''False color'''
|  
|  
# Check the VGA connection.
# Check the VGA connection.
# Adjust the chroma, brightness, and contrast settings.
# Adjust the chroma, brightness, and contrast settings.
|-
|-style="background-color:#ffffff;"
| '''Unsupported format'''
| '''Unsupported format'''
|  
|  
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# Adjust clock and phase settings.
# Adjust clock and phase settings.
|}
|}
</center>


===Touch Function===
===Touch Function===
<center>
{| class="wikitable" width=80%
{| class="wikitable" width=80%
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
|-
|-style="background-color:#ffffff;"
| '''Touch function'''
| '''Touch function'''
|  
|  
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# Check whether the touch pen is working properly.
# Check whether the touch pen is working properly.
|}
|}
</center>


===Video Not Working Properly===
===Video Not Working Properly===
<center>
{| class="wikitable" width=80%
{| class="wikitable" width=80%
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
|-
|-style="background-color:#ffffff;"
| '''No picture / No sound'''
| '''No picture / No sound'''
|  
|  
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# Check the signal cable.
# Check the signal cable.
# Check that the internal PC is installed correctly.
# Check that the internal PC is installed correctly.
|-
|-style="background-color:#ffffff;"
| '''Picture is unclear or cuts in and out'''
| '''Picture is unclear or cuts in and out'''
|  
|  
# Check the signal cable.
# Check the signal cable.
# Check if other electronics are interrupting the signal.
# Check if other electronics are interrupting the signal.
|-
|-style="background-color:#ffffff;"
| '''Poor quality picture'''
| '''Poor quality picture'''
|  
|  
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# Check the signal cable.
# Check the signal cable.
|}
|}
</center>


===Audio Not Working Properly===
===Audio Not Working Properly===
<center>
{| class="wikitable" width=80%
{| class="wikitable" width=80%
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" width=25% | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
|-
|-style="background-color:#ffffff;"
| '''No sound'''
| '''No sound'''
|  
|  
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# Adjust the volume.
# Adjust the volume.
# Check the audio cable.
# Check the audio cable.
|-
|-style="background-color:#ffffff;"
| '''One speaker only'''
| '''One speaker only'''
|  
|  
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:::<small>'''NOTE:''' SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.</small>
:::<small>'''NOTE:''' SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.</small>
|}
|}
</center>
<noinclude>
<noinclude>


Revision as of 08:09, 14 December 2022

Troubleshooting Common Problems

General

Problem or Issue Possible Solutions
Remote Control is not working
  1. Check whether something is obstructing the display’s remote control receiver.
  2. Check whether the batteries in the remote control are installed correctly.
  3. Check whether the batteries need to be replaced.
The unit turns off unexpectedly
  1. Check whether Sleep mode is enabled.
  2. Check if there is a power outage in your area.
  3. Turn on the display and see if the problem is with the signal and control system.

PC Mode

Problem or Issue Possible Solutions
No PC signal
  1. Check the display settings.
  2. Check the display resolution.
  3. Adjust the Hs &Vs (synchronization) settings using the OSD menu.
Background streaking
  1. Choose auto adjust.
  2. Adjust clock and phase.
False color
  1. Check the VGA connection.
  2. Adjust the chroma, brightness, and contrast settings.
Unsupported format
  1. Choose auto adjust.
  2. Adjust clock and phase settings.

Touch Function

Problem or Issue Possible Solutions
Touch function
  1. Check that drivers are installed correctly.
  2. Reinstall driver(s).
  3. Check setup and align it.
  4. Check whether the touch pen is working properly.

Video Not Working Properly

Problem or Issue Possible Solutions
No picture / No sound
  1. Check the Power status.
  2. Check the signal cable.
  3. Check that the internal PC is installed correctly.
Picture is unclear or cuts in and out
  1. Check the signal cable.
  2. Check if other electronics are interrupting the signal.
Poor quality picture
  1. Adjust chroma, brightness, and contrast settings in the menu.
  2. Check the signal cable.

Audio Not Working Properly

Problem or Issue Possible Solutions
No sound
  1. Press the Mute/Unmute button.
  2. Adjust the volume.
  3. Check the audio cable.
One speaker only
  1. Adjust the sound balance in the menu.
  2. Check the sound control panel settings of the computer.
  3. Check the audio cable.
NOTE: SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.


Online Support Center

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