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MPC310-W31-TU Troubleshooting: Difference between revisions

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Created page with "<noinclude> {{Top}} <div class="noprint"> <div style="top:1px;width:auto;" class="nomobile"> <div class="grid-container"> <div class="item1" style="text-align:center; font-size:16; background-color:#DB0025; font-weight:bold; color:#ffffff;">{{PAGENAME}}</div> <div class="grid-item">Introduction </div> <div class="grid-item">Initial Setup </div> <div class="grid-item">MPC310-W31-TU_Making_Connection..."
 
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<noinclude>  {{Top}}
=Troubleshooting=
<div class="noprint">
{| class="wikitable" width=70% style="background-color:#ffffff;"
<div style="top:1px;width:auto;" class="nomobile">
! style="background-color:#DB0025; color:#ffffff; width:25%;" | Problem or Issue
<div class="grid-container">
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
  <div class="item1" style="text-align:center; font-size:16; background-color:#DB0025; font-weight:bold; color:#ffffff;">{{PAGENAME}}</div>
  <div class="grid-item">[[MPC310-W31-TU_Introduction|Introduction]] </div>
  <div class="grid-item">[[MPC310-W31-TU_Initial_Setup|Initial Setup]] </div>
  <div class="grid-item">[[MPC310-W31-TU_Making_Connections|Making Connections]] </div>
  <div class="grid-item">[[MPC310-W31-TU_Using_the_Device|Using the Device]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Choosing_Products_for_Your_Meeting_Space|Choosing Products for Your Meeting Space]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Appendix|Appendix]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Regulatory_and_Service_Information|Regulatory and Service Information]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Troubleshooting|Troubleshooting]]</div>
</div>
</div>
</div>
</noinclude>
=Technical Specifications=
{| class="wikitable" width=70% style="background-color:#ffffff; text-align:center;"
! style="background-color:#DB0025; color:#ffffff; width:25%;" | Item
! style="background-color:#DB0025; color:#ffffff; width:20%;" | Category
! style="background-color:#DB0025; color:#ffffff; text-align:left;" | Specifications
|-
|-
|'''Core'''
|The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start.
|CPU
|
|style="text-align:left;" |Intel® Core™ i3-1220P 1.5 GHz
* If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC310-W31-TU Conferencing PC and to the power outlet.
Turbo boost 4.4 GHz
* Verify that the AC power cord is fully inserted into the correct socket on the front of the Conferencing PC side.
* Check the power outlet with another device (e.g., a table lamp).
* If there is still no power, contact ViewSonic support or the reseller from whom the device was purchased.
|-
|-
|'''Graphic'''
|Unable to access the Local Area Network (LAN).
|Chipset
|
|style="text-align:left;" |Integrated Intel® UHD Graphics Total Available Graphics Memory: 32 GB Max Resolution: up to 3840 x 2160 @ 30 Hz (DP)
* Verify that the RJ-45 cable is connected properly:
** One end to the LAN port of the MPC310-W31-TU Conferencing PC.
** The other end to a network connected device or a network wall connector.
* Make sure you have configured the LAN settings correctly.
|-
|-
| rowspan="2" |'''Memory'''
|No video output to the IFP display.
|Slot Type Size
|Verify that the HDMI cable has been plugged in properly into the IFP display's HDMI outlet.
|style="text-align:left;" |260-pin DDR4 SO-DIMM x 2 (8 GB)
|-
|-
|Memory
|Unable to display to the MRC1010-TN Touch console.
|style="text-align:left;" |4GB: Major Brand
| Verify that the USB Type C cable (Power delivery) has been plugged in properly into the MPC310-W31-TU Conferencing PC and MRC1010-TN Touch console USB Type C outlet.
Kingston, DDR4 4GB CBD32D4S2S1KC-4 3200M
SAMSUNG, DDR4 4GB M471A5244CB0- CWE 3200M
|-
|-
| rowspan="5" |'''I/O'''
|How to Switch between the MTR account and the administrator account.
| rowspan="5" |Ports
| To switch from the MTR account to the administrator account:
|style="text-align:left;" |4 x USB 3.0 Type A
 
# Go to the MTR settings page.
# Select Windows Settings.
# Select Administrator and enter the administrator password, "sfb".
 
To switch from the administrator account to the MTR account:
 
# Open the Start menu.
# Select Administrator > Sign out.
# Select Skype > Sign in.
|-
|-
|style="text-align:left;" |1 x USB Type C (DP Out, 4K @ 30 Hz; USB 3.0, USB 2.0; 20V/1A PD)
|How to set HDMI out resolution and refresh rate settings for 16:9 & 21:9 displays.
| Switch from the MTR account to the administrator account:
 
# Go to the MTR settings page.
# Select Windows Settings.
# Select Administrator and enter the administrator password, "sfb".
 
<u>IFP62 Series: 16:9, 3840 x 2160 @ 60 Hz</u>
 
# Go to: System > Display > Scale & layout > Display Resolution > 3840 x 2160
# Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 60 Hz
 
<u>IFP105: 21:9, 3440 x 1440 @ 30 Hz</u>
 
# Go to: System > Display > Scale & layout > Display Resolution > 3440 x 1440.
# Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 29.97 Hz
|-
|-
|style="text-align:left;" |1 x RJ45 (10 M/100 M/1000 M)
|MRC1010-TN Touch console built-in PIR sensor wake-up setting.
|Switch from the MTR account to the administrator account:
 
# Go to the MTR settings page.
# Select Windows Settings.
# Select Administrator and enter the administrator password, "sfb".
# In the Search Box on the Windows Task Bar, search for and open Device Manager.
# In Device Manager, select: Sensors > HID Human Presence Sensor Properties > Power Management.
# Select the checkbox next to "Allow this device to wake the computer".
|-
|-
|style="text-align:left;" |1 x Audio Combo Jack
|How to restore the MTR system to original factory settings.
|-
|
|style="text-align:left;" |1 x HDMI Out (supports multiple displays; CEC control - screen power on/off)
<ol>
Maximum output resolution: 16:9: 3840 x 2160 @ 60 Hz 21:9: 3440 x 1440 @ 30 Hz
  <li>Connect a keyboard to the MPC310-W31-TU and power it on.</li>
|-
  <li>Press F2 on the keyboard to enter the BIOS.</li>
|'''Acoustic'''
  <li>
|System Acoustic
    <p>Go to: '''Advanced''' > '''OS Backup and Recovery''' > select '''[Enabled]'''</p>
|style="text-align:left;" |≤ 35 db
    <div class="res-img">[[File:MPC310-W31-TU BIOS 1.png|400px]]</div>
|-
  </li>
| rowspan="3" |'''Compatibility'''
  <li>
|Picture
    <p>Press Alt + F4 on the keyboard. In the Recovery OS dialogue box select '''Yes'''.</p>
(Paint)
    <div class="res-img">[[File:MPC310-W31-TU BIOS 2.png|400px]]</div>
|style="text-align:left;" |JPG, JPEG, JPE, JFIF, BMP, DIB, PNG, GIF, TIF, TIFF
  </li>
|-
</ol>
|Video
(Windows Media Player)
|style="text-align:left;" |ASF, WMA, WMV, WM, ASX, WAX, WVX, WMX, WPL, WMD, AVI, MPG, MPEG, M1V, MP2, MP3, MPA, MPE, M3U
|-
|Audio
(Windows Media Player)
|style="text-align:left;" |MID, MIDI, RMI, AIF, AIFC, AIFF, WAV, CDA
|-
|'''Software'''
|Bundled Software
|style="text-align:left;" |Microsoft Teams Rooms
|-
| rowspan="2" |'''Physical'''
|Dimensions
|style="text-align:left;" |275.5 x 230 x 43 mm
(10.85” x 9.06” x 1.69” )
|-
|Weight
|style="text-align:left;" |1.86 kg
(4.10 lbs)
|-
| rowspan="3" |'''Operating Conditions'''
|Altitude
|style="text-align:left;" |0~3,048 m
(10,000 ft)
|-
|Relative Humidity
|style="text-align:left;" |10%~90% (non-condensing)
|-
|Temperature
|style="text-align:left;" | -10°C~40°C
(14°F~104°F)
|-
| rowspan="3" |'''Storage Conditions'''
|Altitude
|style="text-align:left;" |0~12,192 m
(40,000 ft)
|-
|Relative Humidity
|style="text-align:left;" |10%~90% (non-condensing)
|-
|Temperature
|style="text-align:left;" | -20°C~60°C
(-4°F~140°F)
|-
| rowspan="3" |'''Power'''
|Input Voltage
|style="text-align:left;" |AC 100-240V, 1.5A, 50/60Hz
|-
|Rating Consumption
|style="text-align:left;" |Min 15.6W (start device)
Max 90W (full loading)
|-
|Standby Consumption
|style="text-align:left;" |1.5W
|-
| rowspan="6" |'''Antenna'''
|Antenna Type
|style="text-align:left;" |Dipole
|-
|Manufacturer
|style="text-align:left;" |Guangzhou ShiHan
|-
|Model Name
|style="text-align:left;" |004.032.0052699
|-
|Antenna Gain
|style="text-align:left;" |3.28 dbi
|-
|EIRP Max Power
|style="text-align:left;" |8.79 mW (module with antenna)
|-
|Connector Type I
|style="text-align:left;" |I-PEX
|}
|}
{{#seo:
{{#seo:
|title=ViewBoard Accessory
|title=ViewBoard Accessory

Latest revision as of 03:04, 27 September 2024

Troubleshooting

Problem or Issue Possible Solutions
The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start.
  • If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC310-W31-TU Conferencing PC and to the power outlet.
  • Verify that the AC power cord is fully inserted into the correct socket on the front of the Conferencing PC side.
  • Check the power outlet with another device (e.g., a table lamp).
  • If there is still no power, contact ViewSonic support or the reseller from whom the device was purchased.
Unable to access the Local Area Network (LAN).
  • Verify that the RJ-45 cable is connected properly:
    • One end to the LAN port of the MPC310-W31-TU Conferencing PC.
    • The other end to a network connected device or a network wall connector.
  • Make sure you have configured the LAN settings correctly.
No video output to the IFP display. Verify that the HDMI cable has been plugged in properly into the IFP display's HDMI outlet.
Unable to display to the MRC1010-TN Touch console. Verify that the USB Type C cable (Power delivery) has been plugged in properly into the MPC310-W31-TU Conferencing PC and MRC1010-TN Touch console USB Type C outlet.
How to Switch between the MTR account and the administrator account. To switch from the MTR account to the administrator account:
  1. Go to the MTR settings page.
  2. Select Windows Settings.
  3. Select Administrator and enter the administrator password, "sfb".

To switch from the administrator account to the MTR account:

  1. Open the Start menu.
  2. Select Administrator > Sign out.
  3. Select Skype > Sign in.
How to set HDMI out resolution and refresh rate settings for 16:9 & 21:9 displays. Switch from the MTR account to the administrator account:
  1. Go to the MTR settings page.
  2. Select Windows Settings.
  3. Select Administrator and enter the administrator password, "sfb".

IFP62 Series: 16:9, 3840 x 2160 @ 60 Hz

  1. Go to: System > Display > Scale & layout > Display Resolution > 3840 x 2160
  2. Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 60 Hz

IFP105: 21:9, 3440 x 1440 @ 30 Hz

  1. Go to: System > Display > Scale & layout > Display Resolution > 3440 x 1440.
  2. Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 29.97 Hz
MRC1010-TN Touch console built-in PIR sensor wake-up setting. Switch from the MTR account to the administrator account:
  1. Go to the MTR settings page.
  2. Select Windows Settings.
  3. Select Administrator and enter the administrator password, "sfb".
  4. In the Search Box on the Windows Task Bar, search for and open Device Manager.
  5. In Device Manager, select: Sensors > HID Human Presence Sensor Properties > Power Management.
  6. Select the checkbox next to "Allow this device to wake the computer".
How to restore the MTR system to original factory settings.
  1. Connect a keyboard to the MPC310-W31-TU and power it on.
  2. Press F2 on the keyboard to enter the BIOS.

  3. Go to: Advanced > OS Backup and Recovery > select [Enabled]

  4. Press Alt + F4 on the keyboard. In the Recovery OS dialogue box select Yes.

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