ViewBoard Troubleshooting

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Troubleshooting Common Problems

General

Problem or Issue Possible Solutions
Remote Control is not working
  1. Check whether something is obstructing the display’s remote control receiver.
  2. Check whether the batteries in the remote control are installed correctly.
  3. Check whether the batteries need to be replaced.
The unit turns off unexpectedly
  1. Check whether Sleep mode is enabled.
  2. Check if there is a power outage in your area.
  3. Turn on the display and see if the problem is with the signal and control system.

PC Mode

Problem or Issue Possible Solutions
No PC signal
  1. Check the display settings.
  2. Check the display resolution.
  3. Adjust the Hs &Vs (synchronization) settings using the OSD menu.
Background streaking
  1. Choose auto adjust.
  2. Adjust clock and phase.
False color
  1. Check the VGA connection.
  2. Adjust the chroma, brightness, and contrast settings.
Unsupported format
  1. Choose auto adjust.
  2. Adjust clock and phase settings.

Touch Function

Problem or Issue Possible Solutions
Touch function is not responding
  1. Check that drivers are installed correctly.
  2. Reinstall driver(s).
  3. Check setup and align it.
  4. Check whether the touch pen is working properly.

Video Not Working Properly

Problem or Issue Possible Solutions
No picture / No sound
  1. Check the Power status.
  2. Check the signal cable.
  3. Check that the internal PC is installed correctly.
Picture is unclear or cuts in and out
  1. Check the signal cable.
  2. Check if other electronics are interrupting the signal.
Poor quality picture
  1. Adjust chroma, brightness, and contrast settings in the menu.
  2. Check the signal cable.

Audio Not Working Properly

Problem or Issue Possible Solutions
No sound
  1. Press the Mute/Unmute button.
  2. Adjust the volume.
  3. Check the audio cable.
One speaker only
  1. Adjust the sound balance in the menu.
  2. Check the sound control panel settings of the computer.
  3. Check the audio cable.
NOTE: SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.