Introduction

Package Contents

Monitor
Power Cord
Video Cable
USB Cable
Quick Start Guide

Note: The cables included in your package may vary depending on your country. Please contact your local reseller for more information.

Product Overview

Front View
Rear View

I/O Ports

Number	Description
1	HDMI
2	DisplayPort
3	USB Type C
4	USB Upstream
5	USB Downstream
6	Audio Out
7	AC IN

Note: For more information about the 1 ★ / 2 / 3 / 4 / 5 key and its functions, refer to Hot Keys.

Initial Setup

Installing the Stand

Note: For safety and to ensure optimal performance, please position the monitor on a flat, stable surface. Failure to do so may lead to the monitor falling, causing damage to the monitor itself and/or posing a risk of personal injury.

Removing the Stand and Mounting the Monitor

Refer to the table below for the standard dimensions for mounting kits.

Note: For use only with a UL certified mounting kit/bracket. To obtain a wall mounting kit or height adjustment base, contact ViewSonic® or your local dealer.

Maximum Loading	Pad Patten (W x H)	Pad Hole	Screw Specification	Screw Quantity
14 kg	100 x 100 mm	Ø 5 mm	M4 x 10 mm	4 screws

Note: Mounting kits are sold separately.

the preparation of the monitor for the wall mounting

Important: Before removing the stand, please turn off the monitor, disconnect all cables, and place the monitor on a flat, stable surface with the screen facing down.

Remove the stand.
Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four screws (M4 x 10 mm).
Follow the instructions that come with the purchased mounting kit to mount the monitor.

Using the Security Slot

To help prevent the monitor from being stolen, use a security slot locking device to secure the monitor to a fixed object.

Additionally, fastening the monitor to a wall or fixed object using a security cable can help support the weight of the monitor in order to prevent the monitor from falling over.

Making Connections

Connecting to Power

Connect the power cord to the AC IN jack at the rear of the monitor.
Plug the power cord plug into a power outlet.

Display Connection

HDMI

Connect one end of an HDMI cable to an HDMI port of the monitor.
Plug the other end of the cable into the HDMI port of your computer.

DisplayPort

Connect one end of a DisplayPort cable to the DisplayPort In port of the monitor.
Plug the other end of the cable into the DisplayPort or Mini DisplayPort port of your computer.

Note: To connect the monitor to the Thunderbolt port (v. 1 & 2) on your Mac, connect the Mini DisplayPort end of a “Mini DisplayPort to DisplayPort cable” to the Thunderbolt output port of your Mac. Then connect the other end of the cable to the DisplayPort port of the monitor.

Type C

Connect one end of a USB Type C cable to the USB Type C port of the monitor.
Plug the other end of the cable into the USB Type C port of your computer.

Note: For video output use, make sure your USB Type C output device (e.g., laptop) and cable support video signal transmission.

USB Connection

The monitor supports two types of USB ports, upstream and downstream. When making connection(s), observe the following guideline.

	Connection Type	Description
Upstream	Type B	Transfers data between the computer and the USB devices connected to the monitor.
	Type C	Transfers audio, video, and power.
	Type C	Supports 5V/3A, 9V/3A, 12V/3A, 15V/3A, 20V/4.9A (LPS) charging.
Downstream	Type A	For peripheral device(s) (e.g., storage device, keyboard, mouse, etc.).
Downstream	Type A	Supports 5V/2A charging.

Note:

To use peripheral devices with the USB Type A port, please also connect your computer to the monitor’s USB Type B or Type C port.
Due to the product’s USB Type C power delivery design, do not connect the laptops’ power adapter at the same time. This can cause power distribution conflicts with the laptop, resulting in flashing screens or the forced shutdown of the laptop.

Using the USB Ports

the location of the USB ports and the connection detail

To use the downstream USB Type A ports, connect one end of the USB Type B cable to the upstream USB Type B port of the monitor. Plug the other end of the cable, USB Type A, into a USB port of your computer.
Connect your peripheral device(s) to a downstream USB Type A port of the monitor.

Audio Connection

Plug the audio jack of the audio device into the Audio Out port of the monitor.

Note: The monitor is also equipped with dual speakers.

Using the Monitor

Adjusting the Viewing Angle

Height Adjustment

Lower or raise the monitor to the desired height (0 to 130 mm).

Note: When adjusting, press down firmly along the adjustment track.

Screen Orientation Adjustment (Monitor Pivot)

Adjust the monitor height to the highest position. Then tilt the monitor backwards to the full tilt position.
Rotate the monitor 90° clockwise or counterclockwise from landscape to portrait orientation.

Note:

When adjusting, make sure to hold both sides of your monitor firmly with both hands.
To rotate the screen image, manually change the system’s display orientation settings.

Swivel Adjustment

Swivel the monitor to the left or right for the desired viewing angle (± 360˚).

Tilt Adjustment

Tilt the monitor forwards or backwards to the desired viewing angle (-3.5˚ to 28˚).

Note: When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand.

Turning the Monitor On/Off

Plug the power cord into a power outlet.
Press the Power button to turn on the monitor.
To turn the monitor off, press the Power button again.

Note: The monitor will still consume some power as long as the power cord is connected to the power outlet. If the monitor is not being used for a long period of time, please disconnect the power plug from the power outlet.

Using the Control Panel Keys

Use the Control Panel Keys ( 1 ★ / 2 / 3 / 4 / 5 ) to access the Quick Menu, activate Hot Keys, navigate the On-Screen Display (OSD) Menu, and change the settings.

Quick Menu

Press the 1 ★ key to activate the Quick Menu.

Note: Follow the key guide that appears on the screen to select the option or make adjustments.

Menu		Description
	ViewMode	Select one of the preset color settings.
	Volume	Adjust the level, or mute the volume.
	Contrast/Brightness	Adjust the contrast or brightness level.
	Input Select	Select the input source.
	Exit	Exit the Quick Menu.

Hot Keys

When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the Control Panel Keys.

Key	Description
1 ★ + 2	Press and hold the keys to lock/unlock the OSD Menu. When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the OSD Menu If the OSD Menu is locked, the below message will appear on the screen:
2 + 3	Press and hold the keys to lock/unlock the Power button. When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the Power button. If the Power button is locked, the below message will appear on the screen.
2 + 4	Press the keys to display/hide the Boot up Screen or Message OSD when the device is turned on.

Configuring the Settings

General Operations

Press the 2 / 3 / 4 key to display the On-Screen Display (OSD) Menu.

Press the 1 ★ or 2 key to select the main menu. Then press the 3 key to enter the selected menu.

Press the 1 ★ or 2 key to select the desired menu option. Then press the 3 key to enter the sub-menu.

Press the 1 ★ or 2 key to adjust/select the setting. Then press the 3 key to confirm.

the Brightness menu option under the COlor Adjust menu

Note: Certain menu option adjustments do not require the user to press the 3 key to confirm the selection. Follow the key guide that appears on the screen to select the option or make adjustments.

Press the 4 key to return to the previous menu.

Note: To exit the OSD menu, Press the 5

key.

Appendix

Product Specifications

Item	Category	Specifications
LCD	Type	VA, Color a-Si TFT Active Matrix 3840 x 2160 (UHD) LCD; 0.18159 (H)mm x 0.18159 (V)mm pixel pitch
	Display Size	68.6 cm
	Display Size	27” viewable
	Color Filter	RGB Vertical Stripe
	Glass Surface	Anti-Glare (Haze 25%), Hard Coating (3H)
Input Signal	Video Sync	TMDS digital (100 Ω) DisplayPort: f_h: 31~184 kHz, f_v: 48~100 Hz HDMI: f_h: 30~152 kHz, f_v: 48~100 Hz USB Type C: f_h: 30~152 kHz, f_v: 48~100 Hz
Compatibility	PC	up to 2560 x 1440
Compatibility	Macintosh	up to 2560 x 1440
Resolution and Timings^[1]	Recommended	2560 x 1440 @ 60 Hz
Resolution and Timings^[1]	Supported	2560 x 1440 @ 60, 75, 100 Hz 2048 x 1152 @ 60 Hz 2560 x 1080 @ 30, 50, 60 Hz 1920 x 1080 @ 25, 50, 60 Hz 1920 x 1200 @ 60, 75 Hz 1920 x 1440 @ 60, 75 Hz 1680 x 1050 @ 60 Hz 1600 x 1200 @ 60 Hz 1600 x 900 @ 60 Hz 1440 x 900 @ 60, 75 Hz 1440 x 576 @ 50 Hz 1400 x 1050 @ 60, 75 Hz 1280 x 1024 @ 50, 60, 75 Hz 1280 x 960 @ 50, 60, 75 Hz 1280 x 800 @ 60, 75 Hz 1280 x 768 @ 50, 60, 75 Hz 1280 x 720 @ 50, 60 Hz 1366 x 768 @ 60 Hz 1360 x 768 @ 60 Hz 1152 x 900 @ 66 Hz 1152 x 870 @ 75 Hz 1152 x 864 @ 60, 75 Hz 1024 x 768 @ 50, 60, 70, 72, 75 Hz 1024 x 600 @ 60 Hz 848 x 480 @ 60 Hz 832 x 624 @ 75 Hz 800 x 600 @ 60, 75 Hz 720 x 576 @ 50 HZ 720 x 480 @ 60 Hz 640 x 480 @ 50, 60, 75 Hz 640 x 400 @ 60, 70 Hz 640 x 350 @ 70 Hz
Power^[2]	Input Voltage	AC 100-240V, 50/60 Hz (auto switch)
Display Area	Active Size (H x V)	596.74 x 335.66 mm
Display Area	Active Size (H x V)	23.49” x 13.21”
Operating Conditons	Altitude	5 km
	Altitude	16,404.2 ft
	Relative Humidity	20% to 90% (non-condensing)
	Temperature	0° C to 40° C
	Temperature	32° F to 104° F
Storage Conditions	Altitude	12 km
	Altitude	39,370.1 ft
	Relative Humidity	5% to 90% (non-condensing)
	Temperature	-20° C to 60° C
	Temperature	-4° F to 140° F
Dimensions (with stand)	Physical (W x H x D)	613.8 x 538 x 233.3 mm
Dimensions (with stand)	Physical (W x H x D)	24.2” x 21.2” x 9.2”
Weight (with stand)	Physical	6.7 kg
Weight (with stand)	Physical	14.8 lb
Wall Mount	Dimensions	100 x 100 mm
Power Consumption	On^[3]	32W (Typical)
	Off	< 0.3W

↑ Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display.
↑ Please use the power adapter from ViewSonic® or an authorized source only.
↑ ECO Mode set to Standard. Power consumption is without audio and with all USB ports loading.

On-Screen Display (OSD) Menu Tree

Sub-menu
HDMI
DisplayPort
Type C

Sub-menu	Menu Option
Volume	On	(-/+, 0~100)/1/1
Volume	Mute

Sub-menu
Standard
Game
Movie
Web
Text
MAC
Mono

Sub-menu	Menu Option
Contrast/Brightness	Contrast	(-/+, 0~100)/1
Contrast/Brightness	Brightness	(-/+, 0~100)/1
Color Temperature	sRGB
	Bluish
	Cool
	Native
	Warm
	User Color	Red	(-/+, 0~100)/1
		Green	(-/+, 0~100)/1
		Blue	(-/+, 0~100)/1
Color Space	Auto
	RGB
	YUV
Color Range	Auto
	Full Range
	Limited Range
HDR	Auto
HDR	Off

Sub-menu	Menu Option
Sharpness	(-/+, 0~100)/25
Blue Light Filter	(-/+, 0~100)/1
Aspect Ratio	4:3
	5:4
	16:9
	16:10
Overscan^[1]	On
Overscan^[1]	Off
Black Stabilization	(-/+, 0~100)/10
Advanced DCR	(-/+, 0~100)/25
Response Time	Standard
	Advanced
	Ultra Fast

↑ The Overscan function only supports a refresh rate below 60 Hz. If the refresh rate is more than 60 Hz, please do not turn on this function.

Sub-menu	Menu Option
Language	English
	Français
	Deutsch
	Español
	Italiano
	Suomi
	Русский
	Türkçe
	Česká
	Tiếng Việt
	日本語
	한국어
	繁體中文
	简体中文
Variable Refresh Rate	On
Variable Refresh Rate	Off
Information
OSD Size	Native
OSD Size	Large
OSD Timeout	(-/+, 5/15/30/60)
OSD Background	On
OSD Background	Off
OSD Pivot	0˚
	90˚
	-90˚
Power Indicator	On
Power Indicator	Off
Auto Power Off	On
Auto Power Off	Off
Sleep	30 minutes
	45 minutes
	60 minutes
	120 minutes
	Off
ECO Mode	Standard
	Optimize
	Conserve
	USB Charging^[1]	On
	USB Charging^[1]	Off
DisplayPort Version^[2]	1.1
DisplayPort Version^[2]	1.2
USB 3.2^[3]	On
USB 3.2^[3]	Off
DDC/CI	On
DDC/CI	Off
Memory Recall

↑ This function is off by default. If the monitor is in power saving mode, USB downstream charging will not be active. To enable charging in power saving mode, it is recommended to turn on this feature. Please note that this setting will not affect the USB Type C charging on the rear side of the monitor.
↑ If no DisplayPort connection is detected, this option will be grayed out.
↑ When using USB Type C as the connection input source : If USB 3.2 is on, it will prioritize high-speed data transfer, but the resolution will only support 2560 x 1440 @ 75 Hz (maximum). If USB 3.2 is off, the resolution can support 2560 x 1440 @ 100 Hz, but due to bandwidth limitation, data transfer will be limited to the USB 2.0 standard.

Safety Precautions

Please read these instructions completely before using the equipment.

Keep this user guide in a safe place for later reference.
Read all warnings and follow all instructions.
Sit at least 18" (45 cm) away from the device.
Allow at least 4" (10 cm) clearance around the device to ensure proper ventilation.
Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
Avoid exposing the device to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
Use a soft, dry cloth to clean the external housing. For more information, refer to the "Maintenance" section of this manual.
Avoid touching the screen, as oil may collect on the screen if you touch it.
Do not touch the screen surface with sharp or hard objects, as it may cause damage to the screen.
Do not place the device on cloth or other materials that may be placed between the product and supporting furniture.
When moving the device, be careful not to drop or bump the device on anything.
Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
Do not place any heavy objects on the device or connection cables.
Always use cabinets, stands, or installation methods recommended by the manufacturer of the device set.
Always use furniture that can safely support the device.
Always ensure the device is not overhanging the edge of the supporting furniture.
Do not place the device on tall furniture, such as cupboards or bookcases, without anchoring both the furniture and the device to a suitable support.
Always educate children about the dangers of climbing on furniture to reach the device or related equipment.
Do not place the monitor where children are likely to be present.
Do not place items that might tempt children to climb, such as toys and remote controls, on the top of the device or furniture on which the product is placed.
If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
When connecting to a power outlet, Do not remove the grounding prong. Please ensure grounding prongs are never removed.
Always route and manage cords and cables connected to your device so they cannot be tripped over, pulled, or grabbed.
Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
Disconnect the power plug from the power outlet if the device is not being used for a long period of time.
Please confirm the distribution system installed in the building. The system should provide a circuit breaker rated at 120/240V, 20A.
Only use attachments/accessories, such as carts, stands, tripods, brackets or tables, specified by the manufacturer.
When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:

if the power-supply cord or plug is damaged.
if liquid is spilled onto or objects fall into the unit.
if the unit is exposed to rain or moisture.
if the unit does not operate normally or has been dropped.

When using ear-/headphones, adjust the volume to appropriate levels, or hearing damage may result.
Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, this display must be securely attached to the floor/wall in accordance with the installation instructions.
Fastening the display to a wall or fixed object using cordage or other restraining devices can help support the weight of the display in order to prevent the display from falling over.

Note:

Restraining device/cordage should be able to withstand 100N force.
Make sure the cordage is straightened, and any slack is removed. The back of the device shall face the wall to ensure the device cannot tilt under external force.
Make sure the display does not tilt under external force at any height and rotation angle of the device.

If the existing display is going to be retained and relocated, the same considerations as above should be applied.

VG2709-2K-MHDU-2_UG_ENG_1b_20240905

[1] Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display.

[2] Please use the power adapter from ViewSonic® or an authorized source only.

[3] ECO Mode set to Standard. Power consumption is without audio and with all USB ports loading.

[4] The Overscan function only supports a refresh rate below 60 Hz. If the refresh rate is more than 60 Hz, please do not turn on this function.

[5] This function is off by default. If the monitor is in power saving mode, USB downstream charging will not be active. To enable charging in power saving mode, it is recommended to turn on this feature. Please note that this setting will not affect the USB Type C charging on the rear side of the monitor.

[6] If no DisplayPort connection is detected, this option will be grayed out.

[7] When using USB Type C as the connection input source : If USB 3.2 is on, it will prioritize high-speed data transfer, but the resolution will only support 2560 x 1440 @ 75 Hz (maximum). If USB 3.2 is off, the resolution can support 2560 x 1440 @ 100 Hz, but due to bandwidth limitation, data transfer will be limited to the USB 2.0 standard.

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