Sub-menu |
---|
HDMI |
Displayport |
Type C |
VG2457V
Package Contents
|
Front View / Rear View / Side View
Front View | Rear and Side View |
Letter | Item |
---|---|
A | Webcam |
B | IR Light |
C | Microphone |
D | LED Light |
E | Speaker |
F | Control Panel Keys |
G | USB Downstream |
H | Audio Out |
I/O Ports
Number | Item |
---|---|
1 | AC IN |
2 | HDMI |
3 | DisplayPort In |
4 | USB Type C |
5 | DisplayPort Out |
6 | LAN |
7 | USB Downstream |
Installing the Stand
- Place the box on a flat, stable surface, open the front flap of the box, and remove the top tray.
- Remove the monitor stand’s base and neck. Align and connect the three points on the monitor stand’s base with the monitor stand’s neck.
- Use the captured screw in the monitor stand’s base and secure it to the monitor stand’s neck.
- Align and slide the upper hooks of the monitor stand into the stand mounting slots.
- Note: Ensure the stand is secure and the quick release tab positively clicks into place.
- Using the stand’s handle, lift the monitor out of the box and into its upright position on a flat, stable surface.
- Note: Always place the monitor on a flat, stable surface. Failure to do so may cause the monitor to fall and damage the monitor and/or result in personal injury.
Removing the Stand and Mounting the Monitor
Refer to the table below for the standard dimensions for mounting kits.
- Note: For use only with a UL certified mounting kit/bracket. To obtain a wall mounting kit or height adjustment base, contact ViewSonic® or your local dealer.
Maximum Loading | Hole Pattern (W x H) | Interface Pad (W x H x D) | Pad Hole | Screw Specification | Screw Quantity |
---|---|---|---|---|---|
14 kg | 100 x 100 mm | 115 x 115 x 2.6 mm | Ø 5 mm | M4 x 10 mm | 4 screws |
- Note: Mounting kits are sold separately.
- Turn off the monitor and disconnect all cables.
- Place the monitor on a flat, stable surface with the screen facing down.
- Push and hold the quick release tab and carefully lift the stand.
- Pull down slightly to disengage the hooks and remove the stand.
- Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four (4) screws (M4 x 10 mm).
- Follow the instructions that come with the mounting kit to mount the monitor.
Using the Security Slot
To help prevent the monitor from being stolen, use a security slot locking device to secure the monitor to a fixed object.
Additionally, fastening the monitor to a wall or fixed object using a security cable can help support the weight of the monitor in order to prevent the monitor from falling over.
Below is an example of setting up a security slot locking device on a table.
Connecting to Power
- Connect the power cord to the AC IN jack at the rear of the device.
- Plug the power cord plug into a power outlet.
Connecting to Video
HDMI
- Connect one end of an HDMI cable to an HDMI port of the monitor.
- Plug the other end of the cable into the HDMI port of your computer.
DisplayPort
- Connect one end of a DisplayPort cable to the DisplayPort port of the monitor.
- Plug the other end of the cable into the DisplayPort or Mini DisplayPort port of your computer.
- Note: To connect the monitor to the Thunderbolt port (v. 1 & 2) on your Mac, connect the Mini DisplayPort end of a “Mini DisplayPort to DisplayPort cable” to the Thunderbolt output port of your Mac. Then connect the other end of the cable to the DisplayPort port of the monitor.
Type C
- Connect one end of a USB Type C cable to the USB Type C port of the monitor.
- Plug the other end of the cable into the full-featured USB port of your computer.
- NOTE:
- For video output use, make sure your USB Type C output device (e.g., laptop) and cable are full-featured and support video signal transmission.
- When you use Type C as the video signal input source, it is recommended to unplug the DisplayPort and HDMI signals to avoid audio output confusion.
DisplayPort/USB Type-C MST Daisy Chain Connection
With DisplayPort/USB Type-C Multi-Stream Transport (MST) support, you can daisy chain up to four monitors.
- Connect one end of a DisplayPort/USB Type-C cable to the DisplayPort/USB Type-C Out port of your computer. Then connect the other end of the cable to the DisplayPort In/USB Type-C port of the monitor.
- Use another DisplayPort cable to connect to the DisplayPort Out port of the first monitor. Then connect the other end of the cable to the DisplayPort In port of the second monitor.
- Repeat Step 2 as needed with up to four monitors.
- Note: Your graphics card compatibility and monitor resolution will determine the number of monitors.
- NOTE:
- DisplayPort 1.2 MST must be turned on in the Setup Menu in the OSD Menu to enable daisy chaining.
- If High Data Speed is selected, it will prioritize high speed data transfer and Ethernet. MST will only support 2560 x 1440 @30Hz (maximum).
- If High Resolution is selected, MST can support 2560 x 1440 @60Hz, but data transfer and Ethernet speed will be limited to USB 2.0 standards due to bandwidth limitation.
- If the input source changes to HDMI, DisplayPort 1.2 MST will turn off automatically.
USB Connection
The monitor supports two types of USB ports, upstream and downstream. When making connection(s), observe the following guidelines.
USB Type | Connection Type | Description | |
---|---|---|---|
Upstream | Type C | Full-featured port: transfers data, audio, video, and power. | |
Supports: 5V/3A, 9V/3A, 12V/3A, 15V/3A, 20V/4.9A (LPS) charging. | |||
Downstream | Type A | For peripheral device(s) (e.g., storage device, keyboard, mouse, etc.). | |
Type C | Transfers data between the computer and the USB devices connected to the monitor. |
Using the USB Ports
- To use the USB downstream ports, connect one end of a USB cable to a USB upstream port (Type C or Type B) of the monitor. Plug the other end of the cable into a USB port of your computer.
- Connect your peripheral device to a USB downstream port of the monitor.
- Note: If you are required to connect through either HDMI or DisplayPort, please also use a USB cable to connect to the monitor's USB upstream port to enable data transfer.
Ethernet Connection
- Connect one end of your LAN (RJ45) cable to the LAN (RJ45) port of the monitor.
- Plug the other end into your network modem or port.
- Ensure your computer is also connected to the monitor by a rear USB upstream port (Type C or Type B) of the monitor.
Ethernet Connection When Using USB Type C for Video Input
No further steps are required.
Ethernet Connection When Using DisplayPort or HDMI for Video Input
In addition to the DisplayPort or HDMI connection, please also connect your computer to a USB upstream port of the monitor to enable data transfer.
Audio Connection
Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor. Additionally, you can connect the monitor to a sound bar using an audio cable.
- Note: The monitor is also equipped with dual speakers.
- Note: There are two audio output sources when connected to USB upstream. Users can choose according to their preference.
Audio Output Source | Description |
---|---|
Echo Cancelling Speakerphone (Windows OS) | Monitor and operating system volume controls can be synchronized. |
USB (macOS) | |
HD Audio Driver for Display Audio (Windows OS) | The volume of the monitor and operating system are controlled independently. |
HDMI or DisplayPort (macOS) |
Height Adjustment
Lower or raise the monitor to the desired height (0 to 110 mm).
- Note: When adjusting, press down firmly along the adjustment track.
Screen Orientation Adjustment (Monitor Pivot)
- Adjust the monitor height to the highest position. Then tilt the monitor backwards to the full tilt position.
- Rotate the monitor 90° clockwise or counterclockwise from landscape to portrait orientation.
- NOTE:
- To rotate the screen image, manually change the system’s display orientation settings.
- When adjusting, make sure to hold both sides of your monitor firmly with both hands.
Swivel Angle Adjustment
Swivel the monitor to the left or right for the desired viewing angle (±60˚).
Tilt Angle Adjustment
Tilt the monitor forwards or backwards to the desired viewing angle (-5° to 40°).
- When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand.
- The monitor must be lifted to the highest position, then it can support 40° tilt.
Turning the Monitor On/Off
- Plug the power cord into a power outlet.
- Press the Power button to turn on the monitor.
- To turn the monitor off, press the Power button again.
- Note: The monitor will still consume some power as long as the power cord is connected to the power outlet. If the monitor is not being used for a long period of time, please disconnect the power plug from the power outlet.
Using the Webcam
If Connected by DisplayPort or HDMI
To activate the webcam, ensure the monitor is also connected to your computer via the USB Upstream port.
If Connected by USB Type C
The webcam will already be activated and ready for use.
Uncovering and Covering the Webcam (Privacy Mode)
Uncover | Cover |
To pop-up and uncover the webcam, press the top of the webcam. | To cover the webcam, press the top of the webcam. |
Using the Monitor Camera for Windows Hello
You can use Windows Hello facial recognition to sign-in with the camera on the monitor.
Please refer to Windows’ official website for Windows Hello settings: Learn about Windows Hello and set it up.
Tilting the Webcam
When the webcam is uncovered, tilt it forwards or backwards to adjust the viewing angle (-5° to 5°).
Using the Control Panel Keys
Use the Control Panel Keys to access the Quick Menu, activate Hot Keys, navigate the On-Screen Display (OSD) Menu, and change settings.
ViewMode
Press the 1 key to select one of the preset color settings.
LED Fill Light
Press the 2 key to turn on the LED lights.
Speaker Mute
Press the 3 key to mute/unmute the Speaker.
Microphone Mute
Press the 4 key to mute/unmute the Microphone.
Main Settings
Press the 5 key to decrease/increase the Volume level, adjust the LED Fill Light, and enter the On-Screen Display (OSD) Menu.
Hot Keys
When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the Control Panel keys.
Key | Description |
---|---|
2 + 3 | Press and hold the keys to lock/unlock the OSD Menu.
When the menu appears on the screen, continue holding the keys for 10 seconds to lock/unlock the OSD Menu. If the OSD Menu is locked, the below message will appear on the screen: |
2 + 4 | Press and hold the keys to lock/unlock the Power button.
When the menu appears on the screen, continue holding the keys for 10 seconds to lock/unlock the Power button. If the Power button is locked, the below message will appear on the screen: |
3 + 5 | Press and hold the key to display/hide the boot up screen when the device is turned on.
|
General Operation
- Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu.
- Press the 1 or 2 key to select the main menu. Then press the 3 key to enter the selected menu.
- Press the 1 or 2 key to select the desired menu option. Then press the 3 key to enter the sub-menu.
- Press the 1 or 2 key to adjust/select the setting. Then press the 3 key to confirm.
- Note: Certain menu option adjustments do not require the user to press the 3 key to confirm the selection. Follow the key guide that appears on the screen to select the option or make adjustments.
- Press the 4 key to return to the previous menu.
On-Screen Display (OSD) Menu Tree
Sub-menu | Menu Option | ||
---|---|---|---|
LED Fill Light | On | Color Temperature | Warm |
Day Light | |||
Cool | |||
Brightness | High | ||
Medium | |||
Low | |||
Off | |||
Speaker Volume | (-/+, 0~100) | ||
Speaker Mute | On | ||
Off | |||
Microphone Mute | On | ||
Off |
Sub-menu | Menu Option | |||
---|---|---|---|---|
Off | ||||
Office | Web | |||
Text | ||||
Custom 1/2/3 | Low Input Lag | On/Off | ||
Black Stabilization | (-/+, 0/10/20/30/40/50/60/70/80/90/100) | |||
Advanced DCR | (-/+, 0/25/50/75/100) | |||
Response Time | Standard | |||
Advanced | ||||
Ultra Fast | ||||
Hue | Red | (-/+, 0~100) | ||
Green | (-/+, 0~100) | |||
Blue | (-/+, 0~100) | |||
Cyan | (-/+, 0~100) | |||
Magenta | (-/+, 0~100) | |||
Yellow | (-/+, 0~100) | |||
Saturation | Red | (-/+, 0~100) | ||
Green | (-/+, 0~100) | |||
Blue | (-/+, 0~100) | |||
Cyan | (-/+, 0~100) | |||
Magenta | (-/+, 0~100) | |||
Yellow | (-/+, 0~100) | |||
Rename | ||||
Recall | ||||
Movie | ||||
MAC | ||||
Mono | ||||
Game | FPS 1 | |||
FPS 2 | ||||
RTS | ||||
MOBA |
Sub-menu | Menu Option | ||
---|---|---|---|
Contrast/Brightness | Contrast | (-/+, 0~100) | |
Brightness | (-/+, 0~100) | ||
Color Temperature | Bluish | ||
Cool | |||
Native | |||
Warm | |||
User Color | Red | (-/+, 0~100) | |
Green | (-/+, 0~100) | ||
Blue | (-/+, 0~100) | ||
Color Space | Auto | ||
RGB | |||
YUV | |||
Color Range | Auto | ||
Full Range | |||
Limited Range | |||
Gamma | 1.8 | ||
2.0 | |||
2.2 | |||
2.4 | |||
2.6 | |||
2.8 |
Sub-menu | Menu Option |
---|---|
Sharpness | (-/+, 0/25/50/75/100) |
Aspect Ratio | 4:3 |
Full Screen | |
Overscan | On |
Off | |
Blue Light Filter | (-/+, 0~100) |
Sub-menu | Menu Option | |
---|---|---|
Language | English | |
Français | ||
Deutsch | ||
Español | ||
Italiano | ||
Suomi | ||
Русский | ||
Türkçe | ||
日本語 | ||
한국어 | ||
繁體中文 | ||
简体中文 | ||
Česká | ||
Svenska | ||
Tiếng Việt | ||
Resolution Notice | On | |
Off | ||
Information | ||
OSD Timeout | (-/+, 5/15/30/60) | |
OSD Background | On | |
Off | ||
OSD Pivot | 0˚ | |
+90˚ | ||
-90˚ | ||
Power Indicator | On | |
Off | ||
Auto Power Off | On | |
Off | ||
Sleep | 30 minutes | |
45 minutes | ||
60 minutes | ||
120 minutes | ||
Off | ||
ECO Mode | Standard | |
Optimize | ||
Conserve | ||
Energy Saving | On | |
Off | ||
USB Charging[1] | On | |
Off | ||
DisplayPort Version[2] | 1.1 | |
1.2 | ||
1.4 | ||
DisplayPort MST | On | |
Off | ||
Type C Prioritization | High Data Speed | |
High Resolution | ||
DDC/CI | On | |
Off | ||
Auto Detect | On | |
Off | ||
All Recall |
- ↑ USB Charging: This function is OFF by default. If the monitor is in power saving mode, USB downstream charging will not be active. To enable charging in power saving mode, it is recommended to turn ON this feature. Please note that this setting will not affect the USB Type C charging on the rear side of the monitor.
- ↑ If no DisplayPort connection is detected, it will be grayed out.
Input Select
- Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu.
- Press the 1 or 2 key to select Input Select. Then press the 3 key to enter the Input Select menu.
- Press the 1 or 2 key to select the desired input source. Then press the 3 key to confirm the selection.
Conference Mode
- Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu.
- Press the 1 or 2 key to select Conference Mode. Then press the 3 key to enter the Conference Mode menu.
- Press the 1 or 2 key to select the menu option. Then press the 3 key to enter its sub-menu.
- Press the 1 or 2 key to adjust/select the setting. Then press the 3 key to confirm (if applicable).
Menu Option | Description |
---|---|
LED Fill Light | Adjust the LED lighting values. |
Speaker Volume | Adjust the speaker volume level. |
Speaker Mute | Mute/unmute the speaker. |
Microphone Mute | Mute/unmute the microphone. |
ViewMode
- Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu.
- Press the 1 or 2 key to select ViewMode. Then press the 3 key to enter the ViewMode menu.
- Press the 1 or 2 key to select the setting. Then press the 3 key to confirm the selection.
- Note: Some sub-menu options may have another sub-menu. To enter the respective sub-menu, press the 3 key. Follow the key guide that appears on the screen to select the option or make adjustments.
Menu Option | Description |
---|---|
Off | Disable the function. |
Office | Select this option for office applications. |
Movie | Select this option for watching movies. |
MAC | Select this option when connecting to Mac computers. |
Mono | Select this option for monochrome. |
Game | Select this option for playing games. |
Color Adjust
- Note: Some sub-menus may not be adjustable depending on the user’s custom settings.
- Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu.
- Press the 1 or 2 key to select Color Adjust. Then press the 3 key to enter the Color Adjust menu.
- Press the 1 or 2 key to select the menu option. Then press the 3 key to enter its sub-menu.
- Press the 1 or 2 key to select the setting. Then press the 3 key to confirm the selection.
- Note: Some sub-menu options may have another sub-menu. To enter the respective sub-menu, press the 3 key. Follow the key guide that appears on the bottom of the screen to select the option or make adjustments.
- Bluish: Set the color temperature to 9300K.
- Cool: Set the color temperature to 7500K.
- Native: A default color temperature. Recommended for general graphic design and regular use.
- Warm: Set the color temperature to 5000K.
- User: Custom user settings.
- Auto: Automatically recognizes the color format and black and white levels.
- RGB: The input signal color format is RGB.
- YUV: The input signal color format is YUV.
- Auto: Automatically recognizes the color format and black and white levels.
- Full Range: Black and white levels are full.
- Limited Range: Black and white levels are limited.
Menu Option | Description |
---|---|
Contrast/Brightness | Contrast
Adjust the degree of difference between the lightest and darkest parts of the picture and change the amount of black and white in the image. |
Brightness
Adjust the background black levels of the screen image. | |
Color Temperature | Select the color temperature setting.
|
Color Space | Allows users to choose which color space they would like to use for monitor color output.
|
Color Range | The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
|
Gamma | Manually adjust the brightness level of the monitor’s grayscale levels. |
Manual Image Adjust
- Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu.
- Press the 1 or 2 key to select Manual Image Adjust. Then press the 3 key to enter the Manual Image Adjust menu.
- Press the 1 or 2 key to select the menu option. Then press the 3 key to enter its sub-menu.
- Press the 1 or 2 key to adjust/select the setting. Then press the 3 key to confirm (if applicable).
Menu Option | Description |
---|---|
Sharpness | Adjust the picture quality. |
Aspect Ratio | Select the aspect ratio of the monitor. |
Overscan | Automatically enlarge the original picture horizontally and vertically to an equal aspect ratio that fills the screen. |
Blue Light Filter | Adjust the filter that blocks high-energy blue light for a more comfortable viewing experience. |
Setup Menu
- Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu.
- Press the 1 or 2 key to select Setup Menu. Then press the 3 key to enter the Setup Menu menu.
- Press the 1 or 2 key to select the menu option. Then press the 3 key to enter its sub-menu.
- Press the 1 or 2 key to select the setting. Then press the 3 key to confirm the selection.
- Note: Some sub-menu options may have another sub-menu. To enter the respective sub-menu, press the 3 key. Follow the key guide that appears on the screen to select the option or make adjustments.
- 0°: Sets the OSD Menu without a pivot.
- +90°: Sets the OSD Menu with a +90° pivot.
- -90°: Sets the OSD Menu with a -90° pivot.
Menu Option | Description |
---|---|
Language Select | Select an available language for the OSD Menu. |
Resolution Notice | Enable this option to allow the system to inform users that the current viewing resolution is not the correct native resolution. |
Information | Display the monitor information. |
OSD Timeout | Set the length of time the OSD Menu remains on screen. |
OSD Background | Show/Hide the OSD background when the OSD Menu appears on the screen. |
OSD Pivot | Set the OSD Menu orientation.
|
Power Indicator | Set the Power Indicator On or Off. If the setting is set to On, the power indicator lights blue when the device is turned on. |
Auto Power Off | Enable this option to allow the monitor to automatically turn off after a certain amount of time. |
Sleep | Set the amount of idle time before the monitor enters Sleep mode. |
ECO Mode | Choose between various modes, based on power consumption. |
DisplayPort Version | If the connected device does not support DisplayPort 1.4, the DisplayPort version can be changed to 1.1 or 1.2. |
DisplayPort MST | When using the USB Type C port for DisplayPort Multi Stream Transport (MST), you can choose to prioritize “High Data Speed” or “High Resolution” data transfer. |
DDC/CI | Enable this option to allow the monitor control via the graphics card. |
Auto Detect | Automatically detect the input signal. |
All Recall | Resets all settings to their default values. |
Technical Specifications
Item | Category | Specifications |
---|---|---|
Model | P/N. | VG2457V |
No. | VS19735 | |
LCD | Type | a-Si TFT Active Matrix, 2560 x 1440 LCD;
0.2331 (H)mm x 0.2331 (V)mm pixel pitch |
Display Size | 60.45 cm | |
23.8" | ||
Color Filter | RGB vertical stripe | |
Glass Surface | Anti-Glare (Haze 25%), Hard Coating (3H) | |
Input Signal | Video Sync |
TMDS digital (100 Ω)
|
Compatibility | PC | up to 1920 x 1080 |
Macintosh | up to 1920 x 1080 | |
Resolution and Timings[1] | Recommended | 1920 x 1080 @ 60Hz |
Supported |
| |
Power[3] | Input Voltage | AC 100-240V, 50/60Hz (auto switch) |
Display Area | Active Area (H x V) |
527.04 x 296.46 mm |
20.75" x 11.67" | ||
Operating Conditons | Altitude | 4.99 km |
16,404 feet | ||
Relative Humidity | 20% to 90% (non-condensing) | |
Temperature | 0° C to 40° C | |
32° F to 104° F | ||
Storage Conditions | Altitude | 12 km |
40,000 feet | ||
Relative Humidity | 5% to 90% (non-condensing) | |
Temperature | -20° C to 60° C | |
(-4° F to 140° F | ||
Dimensions | Physical (W x H x D) |
539 x 401.8~511.8 x 202 mm |
21.22" x 15.82"~20.15" x 7.95" | ||
Weight | Physical | 6.89 kg |
15.19 lbs | ||
Wall Mount | Dimensions | 100 x 100 mm |
Power Consumption | On[4] | 153.5W |
Off | ≤ 0.3W |
- ↑ Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display.
- ↑ To display 1920 x 1080 @ 100Hz, please set the DisplayPort MST to Off in the Setup Menu.
- ↑ Please use the power adapter from ViewSonic® or an authorized source only.
- ↑ The test condition follows EEI standards.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. |
Product Upgradeability and Repairability
The following is a list of hardware features available for at least 5 years after the sale of the product. | Upgradable | Repairable | Replaceable |
---|---|---|---|
Main Processor(s) or SOC | No | No | Yes |
Memory | N/A | N/A | N/A |
HDD | N/A | N/A | N/A |
Wireless Network Capability | N/A | N/A | N/A |
Graphics Card | N/A | N/A | N/A |
Rechargeable Battery | N/A | N/A | N/A |
Fan Assembly | N/A | N/A | N/A |
Camera | N/A | N/A | N/A |
Fingerprint Reader | N/A | N/A | N/A |
Display Assembly | No | No | Yes |
Keyboard | N/A | N/A | N/A |
Internal Power Supply | No | No | Yes |
- NOTE: N/A = Not applicable for the product.
Blue Light Filter and Eye Health
The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.
While using and enjoying your monitor please keep the following in mind:
- Viewing computer screens for extended periods of time may cause eye irritation and discomfort. To reduce these effects, it is recommended to take periodic breaks from viewing to allow the eyes to relax.
- The monitor also supports Flicker-Free, which reduces or eliminates screen flicker, thus easing potential eye strain.
- Setting the filter value to 100 will provide the best performance of the blue light filter, which meets TUV certification standards.
Calculating Breaks
When viewing the monitor for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least five (5) minutes are recommended after one (1) to two (2) hours of continuous viewing.
Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.
Focus Fatigue (20-20-20 Rule)
To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.
Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them.
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.
Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.
Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
Industry Canada Statement
CAN ICES-003(B) / NMB-003(B)
CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. |
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law. |
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:
Substance | Proposed Maximum Concentration | Actual Concentration |
---|---|---|
Lead (Pb) | 0.1% | < 0.1% |
Mercury (Hg) | 0.1% | < 0.1% |
Cadmium (Cd) | 0.01% | < 0.01% |
Hexavalent Chromium (Cr6⁺) | 0.1% | < 0.1% |
Polybrominated biphenyls (PBB) | 0.1% | < 0.1% |
Polybrominated diphenyl ethers (PBDE) | 0.1% | < 0.1% |
Bis (2-ethylhexyl) phthalate (DEHP) | 0.1% | < 0.1% |
Butyl benzyl phthalate (BBP) | 0.1% | < 0.1% |
Dibutyl phthalate (DBP) | 0.1% | < 0.1% |
Diisobutyl phthalate (DIBP) | 0.1% | < 0.1% |
Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:
- Copper alloy containing up to 4% lead by weight.
- Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
- Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
- Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.
USA & Canada
https://www.viewsonic.com/us/go-green-with-viewsonic
Europe
https://www.viewsonic.com/eu/environmental-social-governance/recycle
Taiwan
https://recycle.moenv.gov.tw
For EU users, please contact us for any safety/accident issue experienced with this product:
ViewSonic Europe Limited Haaksbergweg 75 1101 BR Amsterdam Netherlands | |
+31 (0) 650608655 | |
EPREL@viewsoniceurope.com | |
https://www.viewsonic.com/eu/ |
Copyright Information
Copyright© ViewSonic® Corporation, 2023. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
VG2457V_UG_ENG_1a_20240131
Customer Service Contact Information
For technical support or product service, see the table below or contact your reseller.
- You will need the product's serial number
Asia Pacific & Africa
Country / Region | Website |
---|---|
Australia | https://viewsonic.com/au/ |
Bangladesh | https://www.viewsonic.com/bd/ |
中囯(China) | https://www.viewsonic.com.cn |
香港 (繁體中文) | https://www.viewsonic.com/hk/ |
Hong Kong (English) | https://www.viewsonic.com/hk-en/ |
India | https://www.viewsonic.com/in/ |
Indonesia | https://www.viewsonic.com/id/ |
Israel | https://www.viewsonic.com/il/ |
日本 (Japan) | https://www.viewsonic.com/jp/ |
Korea | https://www.viewsonic.com/kr/ |
Malaysia | https://www.viewsonic.com/my/ |
Middle East | https://www.viewsonic.com/me/ |
Myanmar | https://www.viewsonic.com/mm/ |
Nepal | https://www.viewsonic.com/np/ |
New Zealand | https://www.viewsonic.com/nz/ |
Pakistan | https://www.viewsonic.com/pk/ |
Philippines | https://www.viewsonic.com/ph/ |
Singapore | https://www.viewsonic.com/sg/ |
臺灣 (Taiwan) | https://www.viewsonic.com/tw/ |
ประเทศไทย (Thailand) | https://www.viewsonic.com/th/ |
Việt Nam | https://www.viewsonic.com/vn/ |
South Africa & Mauritius | https://www.viewsonic.com/za/ |
Americas
Country / Region | Website |
---|---|
United States | https://www.viewsonic.com/us/ |
Canada | https://www.viewsonic.com/us/ |
Latin America | https://www.viewsonic.com/la/ |
Europe
Country / Region | Website |
---|---|
Europe | https://www.viewsonic.com/eu/ |
France | https://www.viewsonic.com/fr/ |
Deutschland | https://www.viewsonic.com/de/ |
Қазақстан | https://www.viewsonic.com/kz/ |
Россия | https://www.viewsonic.com/ru/ |
España | https://www.viewsonic.com/es/ |
Türkiye | https://www.viewsonic.com/tr/ |
Україна | https://www.viewsonic.com/ua/ |
United Kingdom | https://www.viewsonic.com/uk/ |
Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
How long the warranty is effective:
ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified, or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
- Damage to or loss of any programs, data, or removable storage media.
- Normal wear and tear.
- Removal or installation of the product.
- Software or data loss occurring during repair or replacement.
- Any damage of the product due to shipment.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic’s specifications.
- Failure of owner to perform periodic product maintenance as stated in the User Guide.
- Any other cause which does not relate to a product defect.
- Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
- Software - Any third-party software included with the product or installed by the customer.
- Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
- Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
- Removal, installation, and set-up service charges, including wall-mounting of the product.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
- For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: ViewSonic EU under “Support/Warranty Information”.
Mexico Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective:
ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified, or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Causes external to the product, such as electrical power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic®’s specifications.
- Normal wear and tear.
- Removal or installation of the product.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
- Round trip transportation costs for in-warranty products will be paid by ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: | |
---|---|
Name, address, of manufacturer and importers:
| |
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 | |
Hermosillo:
|
Villahermosa:
|
Puebla, Pue. (Matriz):
|
Veracruz, Ver.:
|
Chihuahua:
|
Cuernavaca:
|
Distrito Federal:
|
Guadalajara, Jal.:
|
Guerrero Acapulco:
|
Monterrey:
|
MERIDA:
|
Oaxaca, Oax.:
|
Tijuana:
|
FOR USA SUPPORT:
|
Using the Monitor Safely
Please read these instructions completely before using the equipment.
|
NOTE:
|
Glossary of Terms
- Note: Some terms may not be applicable to your device.
Advanced DCR
- Advanced DCR technology automatically detects the image signal and intelligently controls the backlight brightness and color to improve on the ability to make the black blacker in a dark scene, and make the white whiter in a bright environment.
Advanced Gamma
- Allows the user to manually adjust the brightness level of the monitor’s grayscale levels. There are five selections: 1.8, 2.0, 2.2, 2.4, and 2.6.
Advanced Sharpness
- Adjusts the picture quality of the monitor, with a range of 0 to 100.
All Recall
- Returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.
Audio Adjust
- Adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source.
Auto Detect
- If the current input source has no signal, the monitor will automatically switch to the next input option. This function, on some models, is disabled by default.
Auto Image Adjust
- Automatically adjusts the screen image for an ideal viewing experience.
- Maintains AdobeRGB, sRGB, and DICOM brightness stability for extended periods of time.
Black Stabilization
- ViewSonic’s Black Stabilization provides heightened visibility and detail by brightening dark scenes.
Blue Light Filter
- Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
Brightness
- Adjusts background black levels of the screen image.
- Provides several color adjustment modes to help adjust the color settings to fit the user’s needs.
Color Format
- The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
Color Range
- The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
Options Description Auto The monitor automatically recognizes the color format and black and white levels. Full Range The color range of black and white levels are full. Limited Range The color range of black and white levels are limited.
Color Space
- Allows users to choose which color space they would like to use for monitor color output (RGB, YUV).
Color Temperature
- Allows users to select specific color temperature settings to further customize their viewing experience.
Options Description Bluish Set the color temperature to 9300K. Cool Set the color temperature to 7500K. Native Native is a default color temperature. Recommended for general graphic design and regular use. Warm Set the color temperature to 5000K.
Contrast
- Adjusts the difference between the image background (black level) and the foreground (white level).
- Enhanced picture quality is used to smooth out frame transitions while watching video. Film mode is only available for videos with a frame rate of 24fps.
Fine Tune
- Improve distorted images caused by an analog signal.
FreeSync
- FreeSync technology puts an end to choppy gameplay and broken frames with fluid, artifact-free performance at virtually any frame rate.
- Adjusts the white temperature to customize your USER COLOR (can be saved in User Mode) or a specific color temperature and gain value (red, green, blue).
Game Mode
- Integrating a gaming-oriented OSD design including pre-calibrated FPS, RTS, and MOBA gaming settings. Each mode is functionally customized with in-game testing and adjustments made for the best blend of color and technology.
Gamma
- Allows users to manually adjust the brightness level of the monitor’s grayscale levels.
- Manually adjust the screen image horizontally and/or vertically.
HDR10 (High-Dynamic-Range)
- Reduces the overall contrast of a given scene so that detail in the highlights and shadows can be seen.
Horizontal Size
- Manually stretch or shorten the screen image on its horizontal axis.
Hue
- Adjusts the tint of each color (red, green, blue, cyan, magenta, and yellow).
- Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics cards’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
Input Select
- Toggles between the various input options that are available for the monitor.
- ViewSonic® offers low input lag, utilizing a monitor process reducer, which decreases signal latency. Under the “Low Input Lag” sub-menu, you can select the appropriate speed for your desired use from the options.
- Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments.
Memory Recall
- Returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.
- Note:
- (Exception) This control does not affect changes made in the “Language Select” or “Power Lock” setting.
- Memory Recall is the default as-shipped display configuration and settings. Memory Recall is the setting in which the product qualifies for ENERGY STAR®. Any changes to default as-shipped display configuration and settings would change the energy consumption, and may increase energy consumption beyond the limits required for ENERGY STAR® qualification, as applicable. ENERGY STAR® is a set of power-saving guidelines issued by the U.S. Environmental Protection Agency (EPA). ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices.
- Note:
Multi-Picture
- Under MULTI-PICTURE MODE you can select the following settings, QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT, and PIP. The explanations for each setting are below:
- QUAD WINDOWS: Display four windows on a 2x2 split screen. User can specify the input source for each screen.
- PBP TOP-BOTTOM: Display two windows, a 1x1 split screen, side-by-side on the top and bottom of the screen. User can specify the input source for each screen.
- PBP LEFT-RIGHT: Display two windows, a 1x1 split screen, side-by-side on the left and right of the screen. User can specify the input source for each screen.
- PIP: Split the screen into two parts, a main window and an inset window. User can specify the input source for each screen.
- PIP SIZE: This controls the size of the sub-picture used in PIP.
- PIP POSITION: This controls the position of the sub-picture used in PIP mode.
- PIP SWAP: This swaps the main-picture source with the sub-picture source.
- SOURCE SELECT: This selects the sources of the MULT-PICTURE MODE settings used in the QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT and PIP.
- Adjusts black levels for red, green, and blue.
OSD Pivot
- Sets the monitor’s On-Screen Display (OSD) Menu display direction.
Options Description Auto With a built-in G sensor, the OSD can auto pivot when positioned vertically. 0° Sets the OSD Menu without a pivot. +90° Sets the OSD Menu with a +90° pivot. -90° Sets the OSD Menu with a -90° pivot.
Overscan
- Refers to a cropped image on your monitor’s screen. A setting on your monitor zooms in on movie content, so that you cannot see the outermost edges of the film.
- Split the screen into two parts, a main window and an inset window. The user can specify the input source for each screen.
PIP Swap
- This exchanges the main-picture source with the sub-picture source.
- Resets the ViewMode monitor settings.
Resolution Notice
- The notice tells users that the current viewing resolution is not the correct native resolution. This notice will appear in the display settings window when setting up the display resolution.
Response Time
- Creates smooth images without streaking, blurring, or ghosting. A low response time is perfect for the most graphic-intense gaming, and provides amazing visual quality while watching sports or action movies.
RGB Color Space
- The most common color space for displays. Red, green, and blue light are added together to reproduce a broad array of colors.
- Adjusts the color depth of each color (red, green, blue, cyan, magenta, and yellow).
Setup Menu
- Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can activate on-screen display notifications so users do not have to reopen the menu.
Sharpness
- Adjusts the picture quality of the monitor.
Skin Tone
- Adjust the hue of the monitor and the appearance of skin color. Tones can be adjusted from 0 to 10.
Standard Color
- The monitor comes with several display industry color standards. Each color mode can be selected for specific monitor applications.
- Adjust the color temperature of the monitor, meeting the user’s favorite color needs from a range of 4500K to 9300K.
- Enhance edges and decrease noise with a range of 0 to 10.
Uniformity
- The Uniformity Correction function compensates any luminance and color uniformity imbalances on the screen, such as dark spots, uneven brightness, or illegible images on the screen. With the ViewSonic® uniformity correction function, gray-scale levels become more balanced, and delta E scores are improved which increases reliability and provides the highest quality viewing experience from every monitor.
- ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications.
- YUV color space is used for color image and video processing; taking into account properties of the human eye that allow for reduced bandwidth of chroma components without perceptual distortion.
- Choose whether to activate Moving Picture Response Time (MPRT); default setting is Off.
- NOTE:
- Make sure Input Timing detection is >100Hz to turn on 1ms Mode from default.
- If 1ms Mode is set to “On”, when turning on FreeSync, MPRT will automatically turn off.
- When 1ms Mode is set to “On”, the following functions will be grayed out and disabled: Brightness, Advanced DCR, Eco Mode, sRGB, Response Time, DDC/CI Brightness adjustment.
- sRGB and 1ms Mode will disable each other.
- The IC controls Moving Picture Response Time, so the overall Brightness will be dark.
- NOTE:
Troubleshooting Common Problems
Why is there no power?
Solution 1 ► Make sure you have turned on the monitor by pressing the Power button.
Solution 2 ► Make sure the power cord is properly and securely connected to the monitor and power outlet.
Solution 3 ► Plug another electrical device into the power outlet to verify that the outlet is supplying power.
Why is there no image on screen?
Solution 1 ► Make sure the video cable connecting the monitor to the computer is properly and securely connected.
Solution 2 ► Make sure the correct input source is selected.
Solution 3 ► Adjust the brightness and contrast settings.
What should I do if the colors are wrong or abnormal?
Solution 1 ► If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.
Solution 2 ► Connect the monitor to another computer.
How do I adjust the screen when it is too bright or dark?
Solution 1 ► Adjust brightness and contrast settings via the OSD Menu.
Solution 2 ► Reset the monitor to factory settings.
What should I do if the screen image cuts in and out?
Solution 1 ► Make sure the correct input source is selected and check for bent or broken pins in the video cable connector.
Solution 2 ► Make sure the video cable connecting the monitor to the computer is properly and securely connected.
The screen image is blurry, now what?
Solution 1 ► Adjust the resolution to the correct Aspect Ratio.
Solution 2 ► Reset the monitor to factory settings.
How to center the screen properly?
Solution 1 ► Adjust the horizontal and vertical controls via the OSD Menu.
Solution 2 ► Check the Aspect Ratio.
Solution 3 ► Reset the monitor to factory settings.
Why does the screen look yellow?
Solution ► Make sure the Blue Light Filter is OFF.
Why can't I see the OSD Menu? And why aren't the controls accessible?
Solution 1 ► Check whether the OSD Menu is locked.
Solution 2 ► Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor.
Solution 3 ► Reset the monitor to factory settings.
What should I do if the Control Panel Keys aren't working?
Solution 1 ► Remember to press only one key at a time.
Solution 2 ► Restart the computer.
Solution 1 ► Adjust the ViewMode or the input source.
Solution 2 ► Reset the monitor to factory settings.
Why is there no audio output?
Solution 1 ► If using ear-/headphones, ensure the mini stereo jack is connected.
Solution 2 ► Make sure the volume is not muted, nor set to 0.
Solution 3 ► Check the Audio Input setting.
Why won't the connected USB devices work?
Solution 1 ► Make sure the USB cable is connected properly.
Solution 2 ► Try changing to another USB port (if applicable).
Solution 3 ► Some USB devices require a higher electric current; connect the device directly to the computer.
Maintaining the Monitor
General Precautions
- Make sure the monitor is turned off and the power cable is unplugged from the power outlet.
- Never spray or pour any liquid directly onto the screen or case.
- Handle the monitor with care, as a darker-colored monitor, if scuffed, may show marks more clearly than a lighter-colored monitor.
Cleaning the Screen
- Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
- If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.
Cleaning the Case
- Use a soft, dry cloth.
- If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.
Disclaimer
- ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
- ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.