VA2932-mhd

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VA2932-mhd Full Guide
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Package Contents

  • Monitor
  • Power cable
  • Video cable
  • Quick start guide

Front View / Rear View

Front View
Rear View
Front View
Rear View
Letter Item
A Display Screen
B Control Panel Keys
C Security Slot

I/O Ports

I/O Ports
Number Item
1 HDMI
2 DisplayPort
3 Audio Out
4 AC IN

Stand Installation

VA2932-mhd Stand Installation.png


Always place the device on a flat, stable surface. Failure to do so may cause the device to fall and damage the device and/or result in personal injury.

Wall Mounting

Refer to the table below for the standard dimensions for wall mount kits.

For use only with a UL certified wall mount kit/bracket. To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or your local dealer.
Maximum Loading Hole Pattern (W x H) Interface Pad (W x H x D) Pad Hole Screw Specification & Quantity
14 kg 100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm - 4 pieces
  1. Turn off the device and disconnect all cables.
  2. Place the device on a flat, stable surface with the scree facing down.
  3. Remove the stand.
  4. VA2932-mhd Wall Mounting.png
  5. Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four (4) screws (M4 x 10 mm).
  6. VA2932-mhd Wall Mounting VESA.png
  7. Follow the instructions that come with the wall mounting kit to mount the monitor onto the wall.

Connecting to Power

  1. Connect the power cord to the AC IN jack at the rear of the device.
  2. Connect the power cord plug to a power outlet.
VA2932-mhd Connect Power.png

Connecting External Devices

VA2932-mhd External Connections.png

Tilt Angle Adjustment

Angle Adjustment

Tilt the monitor backwards to the desired viewing angle via the attached stand (-5˚ to 20˚).

NOTE: When adjusting, support the monitor firmly with one hand while tilting the stand backwards with the other hand.

Using the Control Panel Keys

Use the control panel keys to access the Quick Menu, activate Hot Keys, navigate the On-Screen Display (OSD) Menu, and change the settings.

VA2932-mhd Control Panel.png

Quick Menu

Press the 1 key to activate the Quick Menu.

VA2406-h-2 Quick Menu.svg
NOTE: Follow the key guide that appears on the screen to select the option or make adjustments.
Icon Menu Description
ViewMode ViewMode Select one of the preset color settings.
Volume Volume Adjust the level, or mute the volume.
Brightness and Contrast Contrast/Brightness Adjust the contrast or brightness level.
Input Select Input Select Select the input source.
Exit Exit Exit the Quick Menu.

Hot Keys

When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the control panel keys.

Key Description
1+2 Press and hold the keys to lock/unlock the OSD Menu.

When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the OSD Menu.

Monitor Hot Key OSD.png
2+3 Press and hold the keys to lock/unlock the Power button.

When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the Power button.

Monitor Hot Key Power.png
3+4 Press the keys to display/hide the boot up screen when the device is turned on.
Monitor Hot Key Boot.png

General Operation

  1. Press the 2/3/4/5 key to display the OSD Menu.
Display the OSD Menu
  1. Press the 1 or 2 key to select the main menu. Then press the 3 key to enter the selected menu.
Display the OSD Menu
  1. Press the 1 or 2 key to select the desired menu option. Then press the 3 key to enter the sub-menu.
Display the OSD Menu
  1. Press the 1 or 2 key to adjust/select the setting. Then press the 3 key to confirm.
Display the OSD Menu

NOTE: Follow the key guide to select the option or make adjustments.

  1. Press the 4 key to return to the previous menu.

OSD Tree

Input Select

Sub-menu Menu Option
HDMI 1
HDMI 2
DisplayPort

Audio Adjust

Sub-menu Menu Option
Volume (-/+, 0~100)
Mute On
Off

ViewMode

Sub-menu
Standard
Game
Movie
Web
Text
MAC
Mono

Color Adjust

Sub-menu Menu Option
Contrast/Brightness Contrast (-/+, 0~100)
Brightness (-/+, 0~100)
Color Temperature sRGB
Bluish
Cool
Native
Warm
User Color Red (-/+, 0~100)
Green (-/+, 0~100)
Blue (-/+, 0~100)
Color Space Auto
RGB
YUV
Color Range Auto
Full Range
Limited Range
HDR10 Auto
Off

Manual Image Adjust

Sub-menu Menu Option
Manual Image Adjust
Sharpness (-/+, 0/25/50/75/100)
Blue Light Filter (-/+, 0~100)
Aspect Ratio 4:3
5:4
16:9
16:10
21:9
Distortion Correction Enable
Disable
Overscan On
Off
Black Stabilization (-/+, 0/10/20/30/40/50/60/70/80/90/100)
Advanced DCR (-/+, 0/25/50/75/100)
Response Time Standard
Advanced
Ultra Fast

Setup Menu

Sub-menu Menu Option
Language English
Français
Deutsch
Español
Italiano
Suomi
Svenska
Русский
Türkçe
Česká
日本語
한국어
繁體中文
简体中文
AMD FreeSync On
Off
Resolution Notice On
Off
Information
OSD Time Out (-/+, 5/15/30/60)
OSD Background On
Off
Power Indicator On
Off
Auto Power Off On
Off
Sleep 30 minutes
45 minutes
60 minutes
120 minutes
Off
ECO Mode Standard
Optimize
Conserve
DisplayPort 1.1 On
Off
Auto Detect On
Off
DDC/CI On
Off
Memory Recall

Technical Specifications

VA2932-mhd.png
Model No. P/N
VS18274 VA2932-mhd
Item Category Specifications
LCD Type IPS type, Color a-Si TFT,

Active Matrix 2560 x 1080 LCD;
0.2628 mm x 0.2628 mm pixel pitch

Display Size 73.7 cm, (29" viewable)
Color Filter RGB vertical stripe
Glass Surface Hard coating (3H), Anti-Glare (Haze 25%)
Input Signal Video Sync TMDS digital (100 Ω)
HDMI (v. 1.4): fh:24-86 kHz, fv:48-75 Hz
DisplayPort (v. 1.2): fh:24-86 kHz, fv:48-75 Hz
Compatibility PC up to 2560 x 1080
Macintosh up to 2560 x 1080
Recommended 2560 x 1080 @ 60Hz
Resolution[1] Supported
  • 2560 x 1080 @ 60, 75Hz
  • 1920 x 1080 @ 50, 60Hz
  • 1680 x 1050 @ 60Hz
  • 1600 x 1200 @ 60Hz
  • 1600 x 900 @ 60Hz
  • 1440 x 900 @ 60, 75Hz
  • 1440 x 576 @ 50Hz
  • 1400 x 1050 @ 60, 75Hz
  • 1366 x 768 @ 60Hz
  • 1360 x 768 @ 60Hz
  • 1280 x 1024 @ 50, 60, 75Hz
  • 1280 x 960 @ 50, 60, 75Hz
  • 1280 x 800 @ 60, 75Hz
  • 1280 x 768 @ 50, 60, 75Hz
  • 1280 x 720 @ 50, 60Hz
  • 1152 x 900 @ 66Hz
  • 1152 x 870 @ 75Hz
  • 1152 x 864 @ 60, 75Hz
  • 1024 x 768 @ 50, 60, 70, 72, 75Hz
  • 1024 x 600 @ 60Hz
  • 848 x 480 @ 60Hz
  • 832 x 624 @ 75Hz
  • 800 x 600 @ 56, 60, 72, 75Hz
  • 720 x 576 @ 50Hz
  • 720 x 480 @ 60Hz
  • 720 x 400 @ 70Hz
  • 640 x 480 @ 50, 60, 66, 72, 75Hz
  • 640 x 400 @ 60, 70Hz
  • 640 x 350 @ 70Hz
Power Adapter[2] Input Voltage AC 100-240V, 50/60Hz (auto switch)
Display Area Full Scan

(H x V)

672.768 x 283.824 mm

(26.49” x 11.17”)

Audio Speaker 2W x 2
Operating Conditons Temperature 0° C to 40° C (32° F to 104° F)
Humidity 10% to 90% (non-condensing)
Altitude 16,000 feet (5 km)
Storage Conditions Temperature -20° C to 60° C (-4° F to 140° F)
Humidity 5% to 90% (non-condensing)
Altitude 40, 000 feet (12.1 km)
Dimensions Physical

(W x H x D)

689.3 x 407.9 x 185 mm

(27.1” x 16.1” x 7.3”)

Wall Mount Dimensions 100 x 100 mm
Weight Physical 4.31 kg (9.5 lbs)
Power Saving Modes On[3] 27W (Typical) without audio

28W (Typical) witth audio

Off ≤ 0.3W
  1. Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display.
  2. Please use the power adapter from ViewSonic® or an authorized source only.
  3. The test condition follows EEI standards.

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES-003(B)/NMB-003(B)

The following information is only for EU-member states:

WEEE Logo.gif

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum Concentration Actual Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%


Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

  • Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
  • Lead as an alloying element in aluminum containing up to 0.4% lead by weight.
  • Copper alloy containing up to 4% lead by weight.
  • Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
  • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

Europe
http://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan
https://recycle.epa.gov.tw/

Copyright Information

Copyright© ViewSonic® Corporation, 2021. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

VA2932-mhd_UG_ENG_1a_2021-05-21

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

You will need the product's serial number

Asia Pacific & Africa

Country / Region Website
Australia https://viewsonic.com/au/
Bangladesh https://www.viewsonic.com/bd/
中囯(China) https://www.viewsonic.com.cn
香港 (繁體中文) https://www.viewsonic.com/hk/
Hong Kong (English) https://www.viewsonic.com/hk-en/
India https://www.viewsonic.com/in/
Indonesia https://www.viewsonic.com/id/
Israel https://www.viewsonic.com/il/
日本 (Japan) https://www.viewsonic.com/jp/
Korea https://www.viewsonic.com/kr/
Malaysia https://www.viewsonic.com/my/
Middle East https://www.viewsonic.com/me/
Myanmar https://www.viewsonic.com/mm/
Nepal https://www.viewsonic.com/np/
New Zealand https://www.viewsonic.com/nz/
Pakistan https://www.viewsonic.com/pk/
Philippines https://www.viewsonic.com/ph/
Singapore https://www.viewsonic.com/sg/
臺灣 (Taiwan) https://www.viewsonic.com/tw/
ประเทศไทย (Thailand) https://www.viewsonic.com/th/
Việt Nam https://www.viewsonic.com/vn/
South Africa & Mauritius https://www.viewsonic.com/za/

Americas

Country / Region Website
United States https://www.viewsonic.com/us/
Canada https://www.viewsonic.com/us/
Latin America https://www.viewsonic.com/la/

Europe

Country / Region Website
Europe https://www.viewsonic.com/eu/
France https://www.viewsonic.com/fr/
Deutschland https://www.viewsonic.com/de/
Қазақстан https://www.viewsonic.com/kz/
Россия https://www.viewsonic.com/ru/
España https://www.viewsonic.com/es/
Türkiye https://www.viewsonic.com/tr/
Україна https://www.viewsonic.com/ua/
United Kingdom https://www.viewsonic.com/uk/


Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

How long the warranty is effective:

ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
  • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.
  • Damage to or loss of any programs, data, or removable storage media.
  • Normal wear and tear.
  • Removal or installation of the product.
  • Software or data loss occurring during repair or replacement.
  • Any damage of the product due to shipment.
  • Causes external to the product, such as electric power fluctuations or failure.
  • Use of supplies or parts not meeting ViewSonic’s specifications.
  • Failure of owner to perform periodic product maintenance as stated in the User Guide.
  • Any other cause which does not relate to a product defect.
  • Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
  • Software - Any third-party software included with the product or installed by the customer.
  • Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
  • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
  • Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
  • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: ViewSonic EU under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

How long the warranty is effective:

ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
  • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  • Causes external to the product, such as electrical power fluctuations or failure.
  • Use of supplies or parts not meeting ViewSonic®’s specifications.
  • Normal wear and tear.
  • Removal or installation of the product.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
  • Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx

Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx

Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com

Cuernavaca:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com

Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx

Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com

Guerrero Acapulco:
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627

Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx

MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com

Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com

Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico

FOR USA SUPPORT:
ViewSonic® Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688
http://www.viewsonic.com

Using the Monitor Safely

Please read these instructions completely before using the equipment.

  • Keep this user guide in a safe place for later reference.
  • Read all warnings and follow all instructions.
  • Sit at least 18" (45 cm) away from the device.
  • Allow at least 4" (10 cm) clearance around the device to ensure proper ventilation.
  • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
  • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
  • Avoid exposing the device to direct sunlight or other sources of sustained heat.
  • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
  • Use a soft, dry cloth to clean the external housing. For more information, refer to the "Maintenance" section of this manual.
  • Avoid touching the screen, as oil may collect on the screen if you touch it.
  • Do not touch the screen surface with sharp or hard objects, as it may cause damage to the screen.
  • Do not place the device on cloth or other materials that may be placed between the product and supporting furniture.
  • When moving the device, be careful not to drop or bump the device on anything.
  • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
  • Do not place any heavy objects on the device or connection cables.
  • Always use cabinets, stands, or installation methods recommended by the manufacturer of the device set.
  • Always use furniture that can safely support the device.
  • Always ensure the device is not overhanging the edge of the supporting furniture.
  • Do not place the device on tall furniture, such as cupboards or bookcases, without anchoring both the furniture and the device to a suitable support.
  • Always educate children about the dangers of climbing on furniture to reach the device or related equipment.
  • Do not place the monitor where children are likely to be present.
  • Do not place items that might tempt children to climb, such as toys and remote controls, on the top of the device or furniture on which the product is placed.
  • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
  • Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
  • When connecting to a power outlet, Do not remove the grounding prong. Please ensure grounding prongs are never removed.
  • Always route and manage cords and cables connected to your device so they cannot be tripped over, pulled, or grabbed.
  • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
  • Disconnect the power plug from the power outlet if the device is not being used for a long period of time.
  • Please confirm the distribution system installed in the building. The system should provide a circuit breaker rated at 120/240V, 20A.
  • Only use attachments/accessories, such as carts, stands, tripods, brackets or tables, specified by the manufacturer.
Cart Safety.png
  • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
  • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
  • if the power-supply cord or plug is damaged.
  • if liquid is spilled onto or objects fall into the unit.
  • if the unit is exposed to rain or moisture.
  • if the unit does not operate normally or has been dropped.
  • When using ear-/headphones, adjust the volume to appropriate levels, or hearing damage may result.
  • Fastening the display to a wall or fixed object using cordage or other restraining devices can help support the weight of the display in order to prevent the display from falling over.
Hole Pattern (W x H) Interface Pad (W x H x D) Pad Hole Screw Specification & Quantity
100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm - 4 pieces
Monitor Safety Safety Update.png
NOTE:
  • Restraining device/cordage should be able to withstand 100N force.
  • Make sure the cordage is straightened, and any slack is removed. The back of the device shall face the wall to ensure the device cannot tilt under external force.
  • Make sure the display does not tilt under external force at any height and rotation angle of the device.
  • If the existing display is going to be retained and relocated, the same considerations as above should be applied.

Glossary of Terms

NOTE: Some terms may not be applicable to your device.

A

Advanced DCR

Advanced DCR technology automatically detects the image signal and intelligently controls the backlight brightness and color to improve on the ability to make the black blacker in a dark scene, and make the white whiter in a bright environment.

Advanced Gamma

Allows the user to manually adjust the brightness level of the monitor’s grayscale levels. There are five selections: 1.8, 2.0, 2.2, 2.4, and 2.6.

Advanced Sharpness

Adjusts the picture quality of the monitor, with a range of 0 to 100.

All Recall

Returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.

Audio Adjust

Adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source.

Auto Detect

If the current input source has no signal, the monitor will automatically switch to the next input option. This function, on some models, is disabled by default.

Auto Image Adjust

Automatically adjusts the screen image for an ideal viewing experience.

B

Backlight Sensor

Maintains AdobeRGB, sRGB, and DICOM brightness stability for extended periods of time.

Black Stabilization

ViewSonic’s Black Stabilization provides heightened visibility and detail by brightening dark scenes.

Blue Light Filter

Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.

Brightness

Adjusts background black levels of the screen image.

C

Color Adjust

Provides several color adjustment modes to help adjust the color settings to fit the user’s needs.

Color Format

The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.

Color Range

The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
Options Description
Auto The monitor automatically recognizes the color format and black and white levels.
Full Range The color range of black and white levels are full.
Limited Range The color range of black and white levels are limited.

Color Space

Allows users to choose which color space they would like to use for monitor color output (RGB, YUV).

Color Temperature

Allows users to select specific color temperature settings to further customize their viewing experience.
Options Description
Bluish Set the color temperature to 9300K.
Cool Set the color temperature to 7500K.
Native Native is a default color temperature. Recommended for general graphic design and regular use.
Warm Set the color temperature to 5000K.

Contrast

Adjusts the difference between the image background (black level) and the foreground (white level).

F

Film Mode

Enhanced picture quality is used to smooth out frame transitions while watching video. Film mode is only available for videos with a frame rate of 24fps.

Fine Tune

Improve distorted images caused by an analog signal.

FreeSync

FreeSync technology puts an end to choppy gameplay and broken frames with fluid, artifact-free performance at virtually any frame rate.

G

Gain

Adjusts the white temperature to customize your USER COLOR (can be saved in User Mode) or a specific color temperature and gain value (red, green, blue).

Game Mode

Integrating a gaming-oriented OSD design including pre-calibrated FPS, RTS, and MOBA gaming settings. Each mode is functionally customized with in-game testing and adjustments made for the best blend of color and technology.

Gamma

Allows users to manually adjust the brightness level of the monitor’s grayscale levels.

H

H./V. Position

Manually adjust the screen image horizontally and/or vertically.

HDR10 (High-Dynamic-Range)

Reduces the overall contrast of a given scene so that detail in the highlights and shadows can be seen.

Horizontal Size

Manually stretch or shorten the screen image on its horizontal axis.

Hue

Adjusts the tint of each color (red, green, blue, cyan, magenta, and yellow).

I

Information

Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics cards’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).

Input Select

Toggles between the various input options that are available for the monitor.

L

Low Input Lag

ViewSonic® offers low input lag, utilizing a monitor process reducer, which decreases signal latency. Under the “Low Input Lag” sub-menu, you can select the appropriate speed for your desired use from the options.

M

Manual Image Adjust

Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments.

Memory Recall

Returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.
Note:
  • (Exception) This control does not affect changes made in the “Language Select” or “Power Lock” setting.
  • Memory Recall is the default as-shipped display configuration and settings. Memory Recall is the setting in which the product qualifies for ENERGY STAR®. Any changes to default as-shipped display configuration and settings would change the energy consumption, and may increase energy consumption beyond the limits required for ENERGY STAR® qualification, as applicable. ENERGY STAR® is a set of power-saving guidelines issued by the U.S. Environmental Protection Agency (EPA). ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices.

Multi-Picture

Under MULTI-PICTURE MODE you can select the following settings, QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT, and PIP. The explanations for each setting are below:
  • QUAD WINDOWS: Display four windows on a 2x2 split screen. User can specify the input source for each screen.
  • PBP TOP-BOTTOM: Display two windows, a 1x1 split screen, side-by-side on the top and bottom of the screen. User can specify the input source for each screen.
  • PBP LEFT-RIGHT: Display two windows, a 1x1 split screen, side-by-side on the left and right of the screen. User can specify the input source for each screen.
  • PIP: Split the screen into two parts, a main window and an inset window. User can specify the input source for each screen.
  • PIP SIZE: This controls the size of the sub-picture used in PIP.
  • PIP POSITION: This controls the position of the sub-picture used in PIP mode.
  • PIP SWAP: This swaps the main-picture source with the sub-picture source.
  • SOURCE SELECT: This selects the sources of the MULT-PICTURE MODE settings used in the QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT and PIP.

O

Offset

Adjusts black levels for red, green, and blue.

OSD Pivot

Sets the monitor’s On-Screen Display (OSD) Menu display direction.
Options Description
Auto With a built-in G sensor, the OSD can auto pivot when positioned vertically.
Sets the OSD Menu without a pivot.
+90° Sets the OSD Menu with a +90° pivot.
-90° Sets the OSD Menu with a -90° pivot.

Overscan

Refers to a cropped image on your monitor’s screen. A setting on your monitor zooms in on movie content, so that you cannot see the outermost edges of the film.

P

PIP (Picture-in-Picture)

Split the screen into two parts, a main window and an inset window. The user can specify the input source for each screen.

PIP Swap

This exchanges the main-picture source with the sub-picture source.

R

Recall

Resets the ViewMode monitor settings.

Resolution Notice

The notice tells users that the current viewing resolution is not the correct native resolution. This notice will appear in the display settings window when setting up the display resolution.

Response Time

Creates smooth images without streaking, blurring, or ghosting. A low response time is perfect for the most graphic-intense gaming, and provides amazing visual quality while watching sports or action movies.

RGB Color Space

The most common color space for displays. Red, green, and blue light are added together to reproduce a broad array of colors.

S

Saturation

Adjusts the color depth of each color (red, green, blue, cyan, magenta, and yellow).

Setup Menu

Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can activate on-screen display notifications so users do not have to reopen the menu.

Sharpness

Adjusts the picture quality of the monitor.

Skin Tone

Adjust the hue of the monitor and the appearance of skin color. Tones can be adjusted from 0 to 10.

Standard Color

The monitor comes with several display industry color standards. Each color mode can be selected for specific monitor applications.

T

TruTone

Adjust the color temperature of the monitor, meeting the user’s favorite color needs from a range of 4500K to 9300K.

U

Ultra Clear

Enhance edges and decrease noise with a range of 0 to 10.

Uniformity

The Uniformity Correction function compensates any luminance and color uniformity imbalances on the screen, such as dark spots, uneven brightness, or illegible images on the screen. With the ViewSonic® uniformity correction function, gray-scale levels become more balanced, and delta E scores are improved which increases reliability and provides the highest quality viewing experience from every monitor.

V

ViewMode

ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications.

Y

YUV Color Space

YUV color space is used for color image and video processing; taking into account properties of the human eye that allow for reduced bandwidth of chroma components without perceptual distortion.

1

1ms Mode <MPRT>

Choose whether to activate Moving Picture Response Time (MPRT); default setting is Off.
NOTE:
  1. Make sure Input Timing detection is >100Hz to turn on 1ms Mode from default.
  2. If 1ms Mode is set to “On”, when turning on FreeSync, MPRT will automatically turn off.
  3. When 1ms Mode is set to “On”, the following functions will be grayed out and disabled: Brightness, Advanced DCR, Eco Mode, sRGB, Response Time, DDC/CI Brightness adjustment.
  4. sRGB and 1ms Mode will disable each other.
  5. The IC controls Moving Picture Response Time, so the overall Brightness will be dark.

Troubleshooting Common Problems

Problem or Issue Possible Solutions
No Power
  • Make sure you have turned on the monitor by pressing the Power button.
  • Make sure the power cord is properly and securely connected to the monitor and power outlet.
  • Plug another electrical device into the power outlet to verify that the outlet is supplying power.
Power is "On", but no image appears on screen
  • Make sure the video cable connecting the monitor to the computer is properly and securely connected.
  • Adjust the brightness and contrast settings.
  • Make sure the correct input source is selected.
Wrong or abnormal colors
  • If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.
  • Connect the monitor to another computer.
  • If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.
Screen image is too light or dark
  • Adjust brightness and contrast settings via the OSD Menu.
  • Reset the monitor to factory settings.
Screen image cuts in and out
  • Make sure the correct input source is selected.
  • Check for bent or broken pins in the video cable connector.
  • Make sure the video cable connecting the monitor to the computer is properly and securely connected.
Screen image is blurred
  • Adjust the resolution to the correct Aspect Ratio.
  • Reset the monitor to factory settings.
The screen isn't centered correctly
  • Adjust the horizontal and vertical controls via the OSD Menu.
  • Check the Aspect Ratio.
  • Reset the monitor to factory settings.
The screen appears yellow
  • Make sure the "Blue Light Filter" is Off.
The OSD Menu does not appear on the screen/the OSD controls are inaccessible
  • Check whether the OSD Menu is locked.
  • Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor.
  • Reset the monitor to factory settings.
The control panel keys do not work
  • Press only one key at a time.
  • Restart the computer.
Some menus are not selectable in the OSD
  • Adjust the ViewMode or the input source.
  • Reset the monitor to factory settings.
No audio output
  • If using ear-/headphones, ensure the mini stereo jack is connected.
  • Make sure the volume is not muted, nor set to 0.
  • Check the Audio Input setting.
The monitor will not adjust
  • Make sure there are no obstructions near or on the monitor, and that there is adequate spacing.
USB devices connected to the monitor do not work
  • Make sure the USB cable is connected properly.
  • Try changing to another USB port (if applicable).
  • Some USB devices require a higher electric current; connect the device directly to the computer.
The external device is connected, but no image appears on the screen
  • Make sure the Power is On.
  • Adjust brightness and contrast via the OSD Menu.
  • Check the connecting cable and make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.

Maintaining the Monitor

General Precautions

  • Make sure the monitor is turned off and the power cable is unplugged from the power outlet.
  • Never spray or pour any liquid directly onto the screen or case.
  • Handle the monitor with care, as a darker-colored monitor, if scuffed, may show marks more clearly than a lighter-colored monitor.

Cleaning the Screen

  • Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
  • If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

  • Use a soft, dry cloth.
  • If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

  • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
  • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.