Pen Display Troubleshooting

    From ViewSonic User Guide Database

    Troubleshooting Common Display Problems

    Why is there no picture on the display?

    Solution 1 Ensure the USB cable is connected properly at both ends.

    Solution 2 Ensure USB A connectors are connected directly to the PC - not to an external hub.

    Solution 3 Try another USB port on the computer.

    Solution 4 Ensure the computer is powered on.

    Solution 5 Ensure all drivers are installed and updated (if applicable).

    Solution 6 Make sure the secondary USB-A connector is connected to the PC or to an AC outlet (via the supplied adapter) to ensure sufficient power (if applicable).

    There is interference with the display.

    Solution Check if other nearby electrical devices are causing interference.

    Why is the display not clear?

    Solution 1 Ensure the optimal resolution is being used.

    Solution 2 Touching the display with your fingers may leave fingerprints and skin oil making the display unclear.

    Solution 3 Use a soft, dry cloth to remove any fingerprints or skin oil.

    Troubleshooting Common Pen Problems

    Why is the pen not working?

    Solution 1 Try using the computer’s mouse; if the mouse also does not work please restart the computer.

    Solution 2 Reinstall the pen driver (if applicable).

    The pen nib is too short, and not making good contact with the display.

    Solution Check the condition of the pen nib. If it is too short, please replace the pen nib.

    Why is the cursor not moving correctly?

    Solution 1 Try restarting the computer.

    Solution 2 Ensure the USB cable is connected properly at both ends.

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