Troubleshooting

Common Display Problems

Why is there no picture on the display?

Solution 1 ► Ensure the USB cable is connected properly at both ends.

Solution 2 ► Ensure USB A connectors are connected directly to the PC - not to an external hub.

Solution 3 ► Try another USB port on the computer.

Solution 4 ► Ensure the computer is powered on.

Solution 5 ► Ensure all drivers are installed and updated (if applicable).

Solution 6 ► Make sure the secondary USB-A connector is connected to the PC or to an AC outlet (via the supplied adapter) to ensure sufficient power (if applicable).

There is interference with the display.

Solution ► Check if other nearby electrical devices are causing interference.

Why is the display not clear?

Solution 1 ► Ensure the optimal resolution is being used.

Solution 2 ► Touching the display with your fingers may leave fingerprints and skin oil making the display unclear.

Solution 3 ► Use a soft, dry cloth to remove any fingerprints or skin oil.

Common Pen Problems

Why is the pen not working?

Solution 1 ► Try using the computer’s mouse; if the mouse also does not work please restart the computer.

Solution 2 ► Reinstall the pen driver (if applicable).

The pen nib is too short, and not making good contact with the display.

Solution ► Check the condition of the pen nib. If it is too short, please replace the pen nib.

Why is the cursor not moving correctly?

Solution 1 ► Try restarting the computer.

Solution 2 ► Ensure the USB cable is connected properly at both ends.