PT1050

    From ViewSonic User Guide Database

    Print Icon.svg

    Package Contents

    • Pen Tablet
    • Pen
    • Power Adapter
    • Quick Start Guide
    • Keyboard (PT1050-CKPWW only)
    The contents included in your package may vary depending on your country. Please contact your local reseller for more information.

    Tablet

    PT1050 Front View ID.png
    PT1050 Rear View ID.png
    Number Item
    1 Camera
    2 Power Button
    3 Volume
    4 DC IN
    5 USB Type-C
    6 Mini HDMI
    7 Audio Out
    8 microSD
    9 USB Type-A
    10 Display Screen
    11 Pen
    12 Keyboard Connector
    13 Microphone

    Keyboard

    For PT1050-CKPWW only


    PT1050 Keyboard.png
    NOTE: The keyboard is not sold separately.

    Connecting to Power

    1. Connect the power cord to the DC IN jack of the tablet.
    2. Connect the power adapter to a power outlet.
    Connecting to Power

    Connecting External Devices

    PT1050 Connect External Devices.png

    Connecting the Keyboard

    • To connect the keyboard to the tablet, bring them together and they will magnetically snap into place.
    PT1050 Connect Keyboard.png
    • To remove the keyboard, pull the tablet away.

    Initial Launch Setup

    When you first turn on the tablet, an initial setup wizard will launch.

    PT1050 Initial Launch.png

    You will be able to select your Language, Time Zone, Wi-Fi network, User Name and Device Information.

    Turning the Tablet On/Off

    PT1050 Turn On Off.png
    • When the tablet is off, keep pressing the power button for three (3) seconds to turn on the tablet.
    • When the tablet is on, short press the power button to turn on/off the screen.
    • When the tablet is on, keep pressing the power button for three (3) seconds to access the power off interface, or keep pressing for 10 seconds to directly power off the tablet.

    Using Gestures

    Touch gestures allow the user to use pre-determined commands without a keyboard or mouse.

    Select and Deselect an Object (Clicking)

    Press and release the display to select/deselect options or objects. This is like a single, standard left mouse click.

    PT1050 Gesture 1.png
    Display Menu Options (Right-Clicking)

    Press, hold then release the display with your finger. This is like a single, standard right mouse click.

    PT1050 Gesture 2.png
    Double-Clicking

    Quickly press and release twice in the same location on the display. This is like a double, standard left mouse click.

    PT1050 Gesture 3.png
    Moving an Object

    Press and hold the object on the display and slowly drag it with your finger to your desired location.

    PT1050 Gesture 4.png
    See Open/Background Applications

    Use a single finger swipe from the left edge of the display to the middle to view all of the open/background applications.

    PT1050 Gesture 5.png
    Launch the Action Center

    Use a single finger swipe from the right edge of the display to the middle to launch the action center.

    PT1050 Gesture 6.png
    Minimize an Open Application Screen

    Swipe down from the top of the display to minimize the open application.

    PT1050 Gesture 7.png

    Factory Reset

    Should the system become unstable, system files damaged, or if the user wishes to reset the tablet to factory defaults:

    1. Open the Settings menu.
    2. Go to: Update & Security > Recovery
    3. Under Reset this PC select Get started.
    NOTE: Select Remove everything if you want to remove all files, apps, and settings.
    1. Select Reset to begin the Factory Reset process.

    Taskbar - Standard Mode

    PT1050 Taskbar Standard.png
    Icon Description
    PT1050 Taskbar Standard Icon 1.png
    Start Menu
    PT1050 Taskbar Standard Icon 2.png
    View all open/background applications
    PT1050 Taskbar Standard Icon 3.png
    Battery display; select to adjust brightness and power mode
    PT1050 Taskbar Standard Icon 4.png
    Wi-Fi signal strength; select to choose a network and adjust settings
    PT1050 Taskbar Standard Icon 5.png
    Volume status; select to control the speaker volume
    PT1050 Taskbar Standard Icon 6.png
    Windows Ink Workspace
    PT1050 Taskbar Standard Icon 7.png
    Notifications and Action Center

    Taskbar - Tablet Mode

    PT1050 Taskbar Tablet.png
    Icon Description
    PT1050 Taskbar Tablet Icon 1.png
    Start Menu
    PT1050 Taskbar Tablet Icon 2.png
    Go back to the previous screen
    PT1050 Taskbar Tablet Icon 3.png
    Local and internet search
    PT1050 Taskbar Tablet Icon 4.png
    View all open/background applications
    PT1050 Taskbar Tablet Icon 5.png
    Battery display; select to adjust brightness and power mode
    PT1050 Taskbar Tablet Icon 6.png
    Wi-Fi signal strength; select to choose a network and adjust settings
    PT1050 Taskbar Tablet Icon 7.png
    Volume status; select to control the speaker volume
    PT1050 Taskbar Tablet Icon 8.png
    Windows Ink Workspace
    PT1050 Taskbar Tablet Icon 9.png
    Enable the On-Screen Keyboard
    PT1050 Taskbar Tablet Icon 10.png
    Sleep, Hibernate, Shut down, Restart the tablet
    PT1050 Taskbar Tablet Icon 11.png
    Open the Settings menu
    PT1050 Taskbar Tablet Icon 12.png
    Open the Pictures folder
    PT1050 Taskbar Tablet Icon 13.png
    Open the Documents folder
    PT1050 Taskbar Tablet Icon 14.png
    View Account settings and Sign out
    PT1050 Taskbar Tablet Icon 15.png
    Browse all installed applications
    PT1050 Taskbar Tablet Icon 16.png
    View Pinned tiles
    PT1050 Taskbar Tablet Icon 17.png
    Start Menu

    Action Center

    PT1050 Action Center.png
    Icon Description
    PT1050 Action Center Icon 1.png
    Turn Tablet Mode on/off
    PT1050 Action Center Icon 2.png
    Turn GPS on/off
    PT1050 Action Center Icon 3.png
    Turn Battery Saver Mode on/off
    PT1050 Action Center Icon 4.png
    Turn Bluetooth on/off
    PT1050 Action Center Icon 5.png
    Turn the blue light filter on/off
    PT1050 Action Center Icon 6.png
    Lock/unlock screen rotation
    PT1050 Action Center Icon 7.png
    Turn hotspot sharing on/off
    PT1050 Action Center Icon 8.png
    Turn all wireless communications on/off
    PT1050 Action Center Icon 9.png
    Share documents, photos, links, etc. via Bluetooth or Wi-Fi
    PT1050 Action Center Icon 10.png
    Open the Settings menu
    PT1050 Action Center Icon 11.png
    View Network & Internet settings
    PT1050 Action Center Icon 12.png
    Cast and search for wireless content
    PT1050 Action Center Icon 13.png
    Project the tablet’s screen to another display
    PT1050 Action Center Icon 14.png
    View VPN settings
    PT1050 Action Center Icon 15.png
    Avoid notifications that may be distracting
    PT1050 Action Center Icon 16.png
    Take a screenshot

    Technical Specifications

    PT1050 Tablet.png
    Model No. P/N
    VS18171 PT1050

    Display

    Item Category Specifications
    LCD Type FHD 1920 x 1200 IPS,
    10.1” 16:9 IPS
    Surface Treatment Anti-Glare type, Hard-Coating (8H)
    Resolution Supported 1920 x 1200 @60Hz
    Touch Type Supported 10 points Capacitive Multi-touch
    Power Input Voltage Input: AC 110-240V, 0.4A Max 50~60Hz
    Output: DC 5V/2A
    Battery Type Lithium-ion polymer battery
    Capacity 7.6V/2900mAh
    Endurance 5~7 Hours
    Power DC IN, 12V/2A
    Input Signal USB Type-A 3.0 x 1
    USB Type-C 2.0 x 1
    Microphone x 2
    microSD (up to 256 GB) x 1
    Detachable Keyboard (Optional)
    Output Signal 3.5 mm headphone jack x 1
    Micro HDMI port x 1
    Sound Speaker Built-in 8Ω/1W speaker x 2
    Network Wi-Fi 802.11a b/g/n/ac support 2.4G/ 5G
    Bluetooth Supports BT 4.2
    Operating Conditions Temperature 0° C to 50° C (32° F to 122° F)
    Humidity 20% to 80% (non-condensing)
    Storage Conditions Temperature -20° C to 60° C (-4° F to 140° F)
    Humidity 10% to 90% (non-condensing)
    Dimensions Physical
    (W x H x D)
    260 x 175.6 x 13.5 mm
    (10.24” x 6.91” x 0.53”)
    Weight Physical Tablet: 0.71 kg (1.57 lbs)
    Keyboard: 0.49 kg ( 1.08 lbs)

    Pen

    Item Specifications
    Type Wireless Active Capacitive Pen
    Power Supply AAAA Battery
    Pressure Levels 1024

    System Configuration

    Item Category Specifications
    Operating System Operating System Version Windows 10 Pro
    Language Multi-language Support
    CPU Type Apollo, N3350 (Dual-Core)14nm, 1.10GHz
    Speed 1.1GHz ~ 2.4GHz
    GPU Type Intel® HD Graphics 500
    RAM Capacity 4 GB
    ROM Capacity 64 GB
    Sensors Built-in G-Sensor, GPS
    Camera Rear/Front 5 MP Rear; 2 MP Front
    Multi-media (Hardware Decoding) Photo BMP, JPG, GIF, PNG
    Video MEPG 1/2/4, H.263/H.264, RMVB, WMV/VC-1, MVC, AVS, MJPEG
    Audio MP3, WMA, WAV, OGG, FLAC, ALAC, APE, AAC

    Product Dimensions

    PT1050 Product Dimensions.png

    PT1050 PD1233T Regulatory and Service Information

    Customer Service Contact Information

    For technical support or product service, see the table below or contact your reseller.

    You will need the product's serial number

    Asia Pacific & Africa

    Country / Region Website
    Australia https://viewsonic.com/au/
    Bangladesh https://www.viewsonic.com/bd/
    中囯(China) https://www.viewsonic.com.cn
    香港 (繁體中文) https://www.viewsonic.com/hk/
    Hong Kong (English) https://www.viewsonic.com/hk-en/
    India https://www.viewsonic.com/in/
    Indonesia https://www.viewsonic.com/id/
    Israel https://www.viewsonic.com/il/
    日本 (Japan) https://www.viewsonic.com/jp/
    Korea https://www.viewsonic.com/kr/
    Malaysia https://www.viewsonic.com/my/
    Middle East https://www.viewsonic.com/me/
    Myanmar https://www.viewsonic.com/mm/
    Nepal https://www.viewsonic.com/np/
    New Zealand https://www.viewsonic.com/nz/
    Pakistan https://www.viewsonic.com/pk/
    Philippines https://www.viewsonic.com/ph/
    Singapore https://www.viewsonic.com/sg/
    臺灣 (Taiwan) https://www.viewsonic.com/tw/
    ประเทศไทย (Thailand) https://www.viewsonic.com/th/
    Việt Nam https://www.viewsonic.com/vn/
    South Africa & Mauritius https://www.viewsonic.com/za/

    Americas

    Country / Region Website
    United States https://www.viewsonic.com/us/
    Canada https://www.viewsonic.com/us/
    Latin America https://www.viewsonic.com/la/

    Europe

    Country / Region Website
    Europe https://www.viewsonic.com/eu/
    France https://www.viewsonic.com/fr/
    Deutschland https://www.viewsonic.com/de/
    Қазақстан https://www.viewsonic.com/kz/
    Россия https://www.viewsonic.com/ru/
    España https://www.viewsonic.com/es/
    Türkiye https://www.viewsonic.com/tr/
    Україна https://www.viewsonic.com/ua/
    United Kingdom https://www.viewsonic.com/uk/


    Limited Warranty

    ViewSonic® Display

    What the warranty covers:

    ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

    How long the warranty is effective:

    ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.

    Who the warranty protects:

    This warranty is valid only for the first consumer purchaser.

    What the warranty excludes and does not cover:

    • Any product on which the serial number has been defaced, modified, or removed.
    • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.
    • Damage to or loss of any programs, data, or removable storage media.
    • Normal wear and tear.
    • Removal or installation of the product.
    • Software or data loss occurring during repair or replacement.
    • Any damage of the product due to shipment.
    • Causes external to the product, such as electric power fluctuations or failure.
    • Use of supplies or parts not meeting ViewSonic’s specifications.
    • Failure of owner to perform periodic product maintenance as stated in the User Guide.
    • Any other cause which does not relate to a product defect.
    • Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
    • Software - Any third-party software included with the product or installed by the customer.
    • Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
    • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
    • Removal, installation, and set-up service charges, including wall-mounting of the product.

    How to get service:

    • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
    • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
    • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
    • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

    Limitation of implied warranties:

    There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

    Exclusion of damages:

    ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

    • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
    • Any other damages, whether incidental, consequential or otherwise.
    • Any claim against the customer by any other party.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.

    Effect of state law:

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

    Sales outside the U.S.A. and Canada:

    For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: ViewSonic EU under “Support/Warranty Information”.

    Mexico Limited Warranty

    ViewSonic® Display

    What the warranty covers:

    ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

    How long the warranty is effective:

    ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.

    Who the warranty protects:

    This warranty is valid only for the first consumer purchaser.

    What the warranty excludes and does not cover:

    • Any product on which the serial number has been defaced, modified, or removed.
    • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    • Causes external to the product, such as electrical power fluctuations or failure.
    • Use of supplies or parts not meeting ViewSonic®’s specifications.
    • Normal wear and tear.
    • Removal or installation of the product.

    How to get service:

    • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
    • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
    • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
    • Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

    Limitation of implied warranties:

    There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

    Exclusion of damages:

    ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

    • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
    • Any other damages, whether incidental, consequential or otherwise.
    • Any claim against the customer by any other party.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.

    Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

    Name, address, of manufacturer and importers:
    México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
    Col. San Fernando Huixquilucan, Estado de México
    Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

    NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

    Hermosillo:
    Distribuciones y Servicios Computacionales SA de CV.
    Calle Juarez 284 local 2
    Col. Bugambilias C.P: 83140
    Tel: 01-66-22-14-9005
    E-Mail: disc2@hmo.megared.net.mx

    Villahermosa:
    Compumantenimietnos Garantizados, S.A. de C.V.
    AV. GREGORIO MENDEZ #1504
    COL, FLORIDA C.P. 86040
    Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
    E-Mail: compumantenimientos@prodigy.net.mx

    Puebla, Pue. (Matriz):
    RENTA Y DATOS, S.A. DE C.V. Domicilio:
    29 SUR 721 COL. LA PAZ
    72160 PUEBLA, PUE.
    Tel: 01(52).222.891.55.77 CON 10 LINEAS
    E-Mail: datos@puebla.megared.net.mx

    Veracruz, Ver.:
    CONEXION Y DESARROLLO, S.A DE C.V. Av.
    Americas # 419
    ENTRE PINZÓN Y ALVARADO
    Fracc. Reforma C.P. 91919
    Tel: 01-22-91-00-31-67
    E-Mail: gacosta@qplus.com.mx

    Chihuahua:
    Soluciones Globales en Computación
    C. Magisterio # 3321 Col. Magisterial
    Chihuahua, Chih.
    Tel: 4136954
    E-Mail: Cefeo@soluglobales.com

    Cuernavaca:
    Compusupport de Cuernavaca SA de CV
    Francisco Leyva # 178 Col. Miguel Hidalgo
    C.P. 62040, Cuernavaca Morelos
    Tel: 01 777 3180579 / 01 777 3124014
    E-Mail: aquevedo@compusupportcva.com

    Distrito Federal:
    QPLUS, S.A. de C.V.
    Av. Coyoacán 931
    Col. Del Valle 03100, México, D.F.
    Tel: 01(52)55-50-00-27-35
    E-Mail : gacosta@qplus.com.mx

    Guadalajara, Jal.:
    SERVICRECE, S.A. de C.V.
    Av. Niños Héroes # 2281
    Col. Arcos Sur, Sector Juárez
    44170, Guadalajara, Jalisco
    Tel: 01(52)33-36-15-15-43
    E-Mail: mmiranda@servicrece.com

    Guerrero Acapulco:
    GS Computación (Grupo Sesicomp)
    Progreso #6-A, Colo Centro
    39300 Acapulco, Guerrero
    Tel: 744-48-32627

    Monterrey:
    Global Product Services
    Mar Caribe # 1987, Esquina con Golfo Pérsico
    Fracc. Bernardo Reyes, CP 64280
    Monterrey N.L. México
    Tel: 8129-5103
    E-Mail: aydeem@gps1.com.mx

    MERIDA:
    ELECTROSER
    Av Reforma No. 403Gx39 y 41
    Mérida, Yucatán, México CP97000
    Tel: (52) 999-925-1916
    E-Mail: rrrb@sureste.com

    Oaxaca, Oax.:
    CENTRO DE DISTRIBUCION Y
    SERVICIO, S.A. de C.V.
    Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
    Tel: 01(52)95-15-15-22-22
    Fax: 01(52)95-15-13-67-00
    E-Mail. gpotai2001@hotmail.com

    Tijuana:
    STD
    Av Ferrocarril Sonora #3780 L-C
    Col 20 de Noviembr
    Tijuana, Mexico

    FOR USA SUPPORT:
    ViewSonic® Corporation
    381 Brea Canyon Road, Walnut, CA. 91789 USA
    Tel: 800-688-6688
    http://www.viewsonic.com

    Using the Pen Display Safely

    Please read the following Safety Precautions before you start using the device.

    • Keep this user guide in a safe place for later reference.
    • Read all warnings and follow all instructions.
    • Allow at least 4" (10 cm) clearance around the device to ensure proper ventilation.
    • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
    • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
    • Avoid exposing the device to direct sunlight or other sources of sustained heat.
    • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
    • Use a soft, dry cloth to clean the external housing. Please see the "Maintenance" section for more information.
    • Oil may collect on the screen if you touch it. Please see the "Maintenance" section for more information.
    • Do not touch the screen surface with sharp or hard objects, as it may cause damage to the screen. Only use the supplied pen, or fingers for models that support touch input.
    • When moving the device, be careful not to drop or bump the device on anything.
    • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
    • Do not place any heavy objects on the device or connection cables.
    • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
    • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
    • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
    • Only use attachments/accessories specified by the manufacturer.
    • Disconnect the device if it is not going to be used for a long period of time.

    Troubleshooting Common Display Problems

    Why is there no picture on the display?

    Solution 1 Ensure the USB cable is connected properly at both ends.

    Solution 2 Ensure USB A connectors are connected directly to the PC - not to an external hub.

    Solution 3 Try another USB port on the computer.

    Solution 4 Ensure the computer is powered on.

    Solution 5 Ensure all drivers are installed and updated (if applicable).

    Solution 6 Make sure the secondary USB-A connector is connected to the PC or to an AC outlet (via the supplied adapter) to ensure sufficient power (if applicable).

    There is interference with the display.

    Solution Check if other nearby electrical devices are causing interference.

    Why is the display not clear?

    Solution 1 Ensure the optimal resolution is being used.

    Solution 2 Touching the display with your fingers may leave fingerprints and skin oil making the display unclear.

    Solution 3 Use a soft, dry cloth to remove any fingerprints or skin oil.

    Troubleshooting Common Pen Problems

    Why is the pen not working?

    Solution 1 Try using the computer’s mouse; if the mouse also does not work please restart the computer.

    Solution 2 Reinstall the pen driver (if applicable).

    The pen nib is too short, and not making good contact with the display.

    Solution Check the condition of the pen nib. If it is too short, please replace the pen nib.

    Why is the cursor not moving correctly?

    Solution 1 Try restarting the computer.

    Solution 2 Ensure the USB cable is connected properly at both ends.

    Maintaining the Pen Display

    General Precautions

    • Make sure the display is turned off and unplugged.
    • Never spray or pour any liquid directly onto the screen or case.
    • Handle the display with care.

    Cleaning the Screen

    • Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
    • If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

    Cleaning the Case

    • Use a soft, dry cloth.
    • If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

    Disclaimer

    • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
    • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

    Replacing a Pen Nib

    When the pen nib gets too short or develops a sharp edge, it can be replaced with spare nibs. To replace a pen nib:

    1. Use the nib removal tool to pull the old nib straight out of the pen.
    2. Insert a new pen nib into the pen and push the nib in until it stops and is held firm.