Package Contents

Front View / Rear View

Number	Item
1	Display Screen/Touch Screen^[1]
2	Pen
3	Adjustable Stand
4	I/O Panel
5	Security Lock Slot
6	Control Panel
7	Pen Tether Anchor Point

↑ Touch screen only available on PD2211T

I/O Ports

Number	Item
1	DC IN
2	Audio In
3	Audio Out
4	VGA
5	DVI
6	HDMI
7	USB Upstream
8	USB Downstream

Wall Mounting

Refer to the table below for the standard dimensions for wall mount kits.

Note: For use only with a UL certified wall mount kit/bracket. To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or your local dealer.

Maximum Loading	Hole Pattern (W x H)	Interface Pad (W x H x D)	Pad Hole	Screw Specification & Quantity
14 kg	100 x 100 mm	115 x 115 x 2.6 mm	Ø 5 mm	M4 x 10 mm - 4 pieces

Turn off the device and disconnect all cables.
Turn off the device and disconnect all cables.
Place the device on a flat, stable surface with the screen facing down.
Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four (4) screws (M4 x 10 mm).

Follow the instructions that come with the wall mounting kit to mount the monitor onto the wall.

Turning the Device On/Off

Plug the power cord into a power outlet.
Press the Power key to turn on the display.
To turn the display off, press the Power key again.

Note: The display will still consume some power as long as the power cord is connected to the power outlet. If the display is not being used for a long period of time, please disconnect the power plug from the power outlet.

Installing Drivers and Software

System Requirements:
Operating system: Windows 7, 10, 11, or later; Linux Ubuntu; Chrome OS by request.
PC I/O: USB 2.0/above

Before connecting and using the pen display, it is necessary to install the below software. The software can be downloaded at:
PD2211 – Driver and Software Download

DisplayLink Driver

Open the DisplayLink installation file and install the driver.

NOTE: DisplayLink Driver can be installed through Windows Update when connected to the Internet.

Pen Display Driver

ViewSonic Pen Manager can be used to map the active area and adjust the feel of the pen.

Open the ViewSign Console installation file and install the driver (ViewSonic Pen Manager).
Restart the computer after the installation completes.

NOTE: For further ViewSign Console information, please visit: Pen Display Software - ViewSonic Pen Display Software

Connecting to Power

Connect the power cord to the power adapter.
Connect the power adapter to the DC IN jack at the rear of the display.
Connect the power cord to a power outlet.

Connecting External Devices

HDMI Connection
VGA Connection
DVI Connection
Audio Connection
USB Connection

HDMI

Connect one end of an HDMI cable to the HDMI port of the display. Then connect the other end of the cable to the HDMI port of your computer.

VGA

Connect one end of a VGA cable to the VGA port of the display. Then connect the other end of the cable to the VGA port of your computer.

DVI

Connect one end of a DVI cable to the DVI port of the display. Then connect the other end of the cable to your computer.

Audio

Plug an audio cable into the Audio In/Audio Out port of the display. Plug the other end into your computer (Audio In) or ear-/headphones (Audio Out).

NOTE: The display is also equipped with dual speakers.

USB

Connect one end of a USB cable to a USB port of the monitor. Then connect the other end of the cable to a USB port of your computer.

USB	Number	Description
Type B	One (1)	Connect the USB Type B male cable (square with 2 cut corners) to this port, and then connect the other end of the cable to the USB downstream port of your computer.
Type A	One (1)	Connection for your Type A peripheral device(s). (e.g. storage device). NOTE: To activate the USB Type A port, ensure your computer is also connected to the monitor’s USB Type B port.

Touch Function Control (PD2211T only)

Before using the touch function, ensure the USB Type B to Type A cable is connected to your computer and the Windows operating system is running.

When using the touch function, please note:

The touch function may need about five (5) seconds to resume if the USB cable is removed and plugged in again, or the computer resumes from Sleep Mode.
The touchscreen can only detect up to ten (10) fingers simultaneously.
If the Windows’ cursor does not accurately follow your finger when you touch the screen, do the following:

Open: Control Panel > Hardware and Sound > Tablet PC Settings.
Select Calibration.
Follow the instructions to recalibrate your screen.

Tilt Angle Adjustment

Angle Adjustment

Tilt the monitor backwards to the desired viewing angle via the attached stand (13.5˚ to 84˚).

Quick Menu

Press the Menu key to activate the Quick Menu.

Name	Description
Brightness	Adjust the contrast or brightness level.
Image	Manually set a variety of image quality adjustments.
Color Temperature	Select one of the preset color settings, or manually set a preferred setting.
OSD Setting	Adjust On-Screen Display (OSD) settings.
Reset	Returns the adjustments back to factory settings.
Miscellaneous	Adjust the level, or mute the volume. Select the input source.

General Operation

Press the Menu key to display the On-Screen Display (OSD) Menu.

Press the [▲] or [▼] key to select the main menu. Then press the Menu key to enter the selected menu.

Press the [▲] or [▼] key to select the desired menu option. Then press the Menu key to enter the sub-menu.

Press the [▲] or [▼] to adjust/select the setting. Then press the Menu key to confirm.

NOTE: Certain menu option adjustments do not require the user to press the Menu key to confirm the selection. Follow the key guide to select the option or make adjustments.

On-Screen Display (OSD) Menu Tree

Main Menu	Sub-menu	Menu Option
Brightness	Brightness	(-/+, 0~100)
	Contrast	(-/+, 0~100)
	ECO Mode	Standard
		Text
		Game
		Movie
		EyeSaver
	DCR	On
	DCR	Off
Image	H. Position	(-/+, 0~100)
	V. Position	(-/+, 0~100)
	Clock	(-/+, 0~100)
	Phase	(-/+, 0~100)
	Aspect	Auto
		Wide
		4:3
Color Temperature	Color Temperature	Warm
		Normal
		Cool
		User	Red	(-/+, 0~100)
			Green	(-/+, 0~100)
			Blue	(-/+, 0~100)
	Low Blue Light Mode	On
	Low Blue Light Mode	Off
OSD Setting	Language	English
		Français
		Deutsch
		简体中文
		Italiano
		Español
		Portuguese
		Türkçe
		Polish
		Dutch
		Русский
		한국어
	OSD H. Position	(-/+, 0~100)
	OSD V. Position	(-/+, 0~100)
	OSD Timeout	(-/+, 5~120)
	Transparency	(-/+, 0/25/50/75/100)
Reset	Image Auto Adjust
	Color Auto Adjust
	Reset
	Auto Power Down
Misc	Hot Key Type	ECO+DCR
		BRI+CON
		ASP+ECO
		SOU+VOL
	Signal Source	VGA
		DVI
		HDMI
	Mute	On
	Mute	Off
	Volume	(-/+, 0~100)

Pen Input Area Mapping

To set the proper pen input area:

Open ViewSonic Pen Manager either from the Start menu, by going to: Start > ViewSonic Pen Manager, or by selecting the ViewSonic Pen Manager icon from the System Tray.
Select the Mapping tab.

Select the correct Orientation (Landscape), and Monitor.

MA14 12 Pen Display Manager Mapping Orientation.png

Further adjustments can be made by selecting the Pen tab.

Technical Specifications

Model No.	P/N
VS16288	PD2211 / PD2211T

Display

Item	Category	Specifications
LCD	Type	FHD 1920 x 1080, a-SI TFT Active Matrix 0.08275 mm x 0.24825 mm pixel pitch
	Display Size	54.61 cm, 21.5"
	Surface Treatment	Hard-Coating (8H)
Resolution	Supported	1920 x 1080 @ 60Hz 1680 x 1050 @ 60Hz 1440 x 900 @ 60Hz 1280 x 1024 @ 60Hz 1024 x 768 @ 60Hz 800 x 600 @ 60Hz 720 x 400 @ 70Hz 640 x 480 @ 60Hz
Touch (PD2211T only)	Type Supported	Capacitive touch, 10 point
Power Adapter	Input Voltage	AC 100-240V, 50/60Hz (auto switch)
Display Area	Full Scan (H x V)	476.64 x 268.11 mm (18.77” x 10.56”)
Operating Conditions	Temperature	0° C to 50° C (32° F to 122° F)
Operating Conditions	Humidity	20% to 80% (non-condensing)
Storage Conditions	Temperature	-20° C to 60° C (-4° F to 140° F)
Storage Conditions	Humidity	10% to 90% (non-condensing)
Dimensions	Physical (W x D x H)	512.8 x 310.2 x 38.7 mm (20.19” x 12.21” x 1.52”)
Wall Mount	Dimensions	100 x 100 mm
Weight	Physical	5.636 kg (12.43 lbs)
Power Consumption	On	23.07W (Typical)
Power Consumption	Off	≤1W

Pen

Item	Specifications
Model	EMP-002
Type	Electromagnetic resonance
Power Supply	Battery-less
Resolution	5080 LPI (lines per inch)
Pressure Levels	2048
Report Rate	Average 250 PPS (points per second)
Pen Tilt Angle	+/- 45°
OS Supported	Windows 10, 11, or later. (Win 7, Linux Ubuntu, Chrome OS by request)

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Industry Canada Statement

CAN ICES-003(B) / NMB-003(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

The following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance	Proposed Maximum Concentration	Actual Concentration
Lead (Pb)	0.1%	< 0.1%
Mercury (Hg)	0.1%	< 0.1%
Cadmium (Cd)	0.01%	< 0.01%
Hexavalent Chromium (Cr6⁺)	0.1%	< 0.1%
Polybrominated biphenyls (PBB)	0.1%	< 0.1%
Polybrominated diphenyl ethers (PBDE)	0.1%	< 0.1%
Bis (2-ethylhexyl) phthalate (DEHP)	0.1%	< 0.1%
Butyl benzyl phthalate (BBP)	0.1%	< 0.1%
Dibutyl phthalate (DBP)	0.1%	< 0.1%
Diisobutyl phthalate (DIBP)	0.1%	< 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):

Short length (500 mm): maximum 3.5 mg per lamp.
Medium length (> 500 mm and 1,500 mm): maximum 5 mg per lamp.
Long length (> 1,500 mm): maximum 13 mg per lamp.

Lead in glass of cathode ray tubes.
Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
Lead as an alloying element in aluminum containing up to 0.4% lead by weight.
Copper alloy containing up to 4% lead by weight.
Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

Europe
https://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan
https://recycle.epa.gov.tw/

Copyright Information

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

PD2211_PD2211T_UG_ENG_Rev. 1A_2021-11-25

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

Note: You will need the product’s serial number, which is located on the rear of the monitor by the I/O ports.

Asia Pacific & Africa

Country / Region	Website
Australia	https://viewsonic.com/au/
Bangladesh	https://www.viewsonic.com/bd/
中囯(China)	https://www.viewsonic.com.cn
香港 (繁體中文)	https://www.viewsonic.com/hk/
Hong Kong (English)	https://www.viewsonic.com/hk-en/
India	https://www.viewsonic.com/in/
Indonesia	https://www.viewsonic.com/id/
Israel	https://www.viewsonic.com/il/
日本 (Japan)	https://www.viewsonic.com/jp/
Korea	https://www.viewsonic.com/kr/
Malaysia	https://www.viewsonic.com/my/
Middle East	https://www.viewsonic.com/me/
Myanmar	https://www.viewsonic.com/mm/
Nepal	https://www.viewsonic.com/np/
New Zealand	https://www.viewsonic.com/nz/
Pakistan	https://www.viewsonic.com/pk/
Philippines	https://www.viewsonic.com/ph/
Singapore	https://www.viewsonic.com/sg/
臺灣 (Taiwan)	https://www.viewsonic.com/tw/
ประเทศไทย (Thailand)	https://www.viewsonic.com/th/
Việt Nam	https://www.viewsonic.com/vn/
South Africa & Mauritius	https://www.viewsonic.com/za/

Americas

Country / Region	Website
United States	https://www.viewsonic.com/us/
Canada	https://www.viewsonic.com/us/
Latin America	https://www.viewsonic.com/la/

Europe

Country / Region	Website
Europe	https://www.viewsonic.com/eu/
France	https://www.viewsonic.com/fr/
Deutschland	https://www.viewsonic.com/de/
Қазақстан	https://www.viewsonic.com/kz/
Россия	https://www.viewsonic.com/ru/
España	https://www.viewsonic.com/es/
Türkiye	https://www.viewsonic.com/tr/
Україна	https://www.viewsonic.com/ua/
United Kingdom	https://www.viewsonic.com/uk/

Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

How long the warranty is effective:

ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

Any product on which the serial number has been defaced, modified, or removed.
Damage, deterioration, or malfunction resulting from:

Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Repair or attempted repair by anyone not authorized by ViewSonic®.
Damage to or loss of any programs, data, or removable storage media.
Normal wear and tear.
Removal or installation of the product.

Software or data loss occurring during repair or replacement.
Any damage of the product due to shipment.
Causes external to the product, such as electric power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic’s specifications.
Failure of owner to perform periodic product maintenance as stated in the User Guide.
Any other cause which does not relate to a product defect.
Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
Software - Any third-party software included with the product or installed by the customer.
Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: ViewSonic EU under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

How long the warranty is effective:

ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

Any product on which the serial number has been defaced, modified, or removed.
Damage, deterioration, or malfunction resulting from:

Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Causes external to the product, such as electrical power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic®’s specifications.
Normal wear and tear.
Removal or installation of the product.

How to get service:

For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo: Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx	Villahermosa: Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz): RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx	Veracruz, Ver.: CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx
Chihuahua: Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com	Cuernavaca: Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com
Distrito Federal: QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail : gacosta@qplus.com.mx	Guadalajara, Jal.: SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com
Guerrero Acapulco: GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627	Monterrey: Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx
MERIDA: ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com	Oaxaca, Oax.: CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com
Tijuana: STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembr Tijuana, Mexico	FOR USA SUPPORT: ViewSonic® Corporation 381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688 http://www.viewsonic.com

Using the Pen Display Safely

Please read the following Safety Precautions before you start using the device.

Keep this user guide in a safe place for later reference.
Read all warnings and follow all instructions.
Allow at least 4" (10 cm) clearance around the device to ensure proper ventilation.
Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
Avoid exposing the device to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
Use a soft, dry cloth to clean the external housing. Please see the "Maintenance" section for more information.
Oil may collect on the screen if you touch it. Please see the "Maintenance" section for more information.
Do not touch the screen surface with sharp or hard objects, as it may cause damage to the screen. Only use the supplied pen, or fingers for models that support touch input.
When moving the device, be careful not to drop or bump the device on anything.
Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
Do not place any heavy objects on the device or connection cables.
If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
Only use attachments/accessories specified by the manufacturer.
Disconnect the device if it is not going to be used for a long period of time.

Troubleshooting Common Display Problems

Why is there no picture on the display?

Solution 1 ► Ensure the USB cable is connected properly at both ends.

Solution 2 ► Ensure USB A connectors are connected directly to the PC - not to an external hub.

Solution 3 ► Try another USB port on the computer.

Solution 4 ► Ensure the computer is powered on.

Solution 5 ► Ensure all drivers are installed and updated (if applicable).

Solution 6 ► Make sure the secondary USB-A connector is connected to the PC or to an AC outlet (via the supplied adapter) to ensure sufficient power (if applicable).

There is interference with the display.

Solution ► Check if other nearby electrical devices are causing interference.

Why is the display not clear?

Solution 1 ► Ensure the optimal resolution is being used.

Solution 2 ► Touching the display with your fingers may leave fingerprints and skin oil making the display unclear.

Solution 3 ► Use a soft, dry cloth to remove any fingerprints or skin oil.

Troubleshooting Common Pen Problems

Why is the pen not working?

Solution 1 ► Try using the computer’s mouse; if the mouse also does not work please restart the computer.

Solution 2 ► Reinstall the pen driver (if applicable).

The pen nib is too short, and not making good contact with the display.

Solution ► Check the condition of the pen nib. If it is too short, please replace the pen nib.

Why is the cursor not moving correctly?

Solution 1 ► Try restarting the computer.

Solution 2 ► Ensure the USB cable is connected properly at both ends.

Maintaining the Pen Display

General Precautions

Make sure the display is turned off and unplugged.
Never spray or pour any liquid directly onto the screen or case.
Handle the display with care.

Cleaning the Screen

Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

Use a soft, dry cloth.
If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

Replacing a Pen Nib

When the pen nib gets too short or develops a sharp edge, it can be replaced with spare nibs. To replace a pen nib:

Use the nib removal tool to pull the old nib straight out of the pen.
Insert a new pen nib into the pen and push the nib in until it stops and is held firm.

[1] Touch screen only available on PD2211T

[1]