PD1013 / PD1013T

From ViewSonic User Guide Database
PD1013 PD1013T Full Guide
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Print Icon.svg

Package Contents

Contents Pen Display.svg
Contents USB.svg
Contents Pen.svg
Contents Pen Nib.svg
Pen Display USB 2.0, 2 in 1
Y-cable (Micro USB
to Type A x 2)
Pen Replacement Pen nib x 3
Contents Pen Tether.svg
Contents Nib Removal.svg
Contents Screwdriver.svg
Contents AC DC Power.svg
Pen Tether Nib removal tool Screwdriver AC/DC Power Adapter 5V/2A
Contents QSG.png
Quick Start Guide

Front View / Rear View

Number Item
1 Micro USB Port
2 Pen Tether Anchor Point
3 Pen Holder
4 Wall Mounting Points
5 Display Screen / Touch Screen (PD1013T only)
6 Security Lock Slot
7 Adjustable Stand Leg
8 Pen
9 Pen Holder Attachment Point
10 Repositionable Leg

Installing Drivers and Software

System Requirements:
Operating system: Windows XP/7/8/10 (32/64 bit)
PC I/O: USB 2.0/above

Before connecting and using the pen display, it is necessary to install the below drivers and software. The drivers and software can be downloaded at:
http://www.viewsonicglobal.com/q/PD1013

PD1013 PD1013T Driver Software.png

DisplayLink Driver

Open the DisplayLink installation file and install the driver.

DisplayLink 1.png
DisplayLink 2.png
NOTE: DisplayLink Driver can be installed through Windows Update.

Pen Display Driver

Pen Display Manager can be used to map the active area and adjust the feel of the pen.

  1. Open the ViewSign Console installation file and install the driver.
  2. After the installation completes, you will need to restart the computer.
Pen Display Driver.png
NOTE: For further ViewSign Console information, please visit: https://manuals.viewsonic.com/ViewSign_Software

Connecting the Pen Display

  1. Turn the device over so the bottom side is facing up.
  2. PD1013 PD1013T Connection 1.png
  3. Plug the Micro USB end of the USB cable into the Micro USB Port on the device.
  4. PD1013 PD1013T Connection 2.png
  5. Connect the Main USB A cable to the computer. The Secondary USB A cable can be connected to a fully powered USB port on the computer, or to an AC outlet using the supplied power adapter.
  6. PD1013 PD1013T Connection 3.png
NOTE: When connecting the USB cable directly to the computer, the screen of the tablet may flicker if the computer power is insufficient. In this case, please connect the secondary USB A cable (shown in red) to the power adapter and plug the adapter into an AC outlet to ensure that there is enough power for the pen display.

Adjustable Stand Legs

There are three (3) adjustable stand legs on the pen display. This allows for a viewing angle of 0°, 15°, or 20° in portrait orientation; and 0°, 9°, 13° in landscape orientation.

PD1013 PD1013T Adjustable Stand Legs.png

Changing to Portrait Orientation

In order to use the adjustable stand in portrait orientation, one adjustable stand leg must be unscrewed, rotated, and screwed back into place.

PD1013 PD1013T Changing to Portrait.png

Additionally, it is recommended that the pen holder is also rotated.

PD1013 PD1013T Changing to Portrait 2.png
NOTE: A small cover plate hides the screws, please remove first.

Using the Pen Tether

The Pen Tether can be attached to the Pen and to the available anchor point.

PD1013 PD1013T Pen Tether.png

Using the Touch Function (PD1013T only)

The PD1013T can detect up to 10 fingers simultaneously depending on the application.

PD1013T Touch.png

When using the touch function, please note:

  • The touch function may need about five (5) seconds to resume if the USB cable is removed and plugged in again, or the computer resumes from Sleep Mode.
  • The touchscreen can only detect up to ten (10) fingers simultaneously.
  • If the Windows’ cursor does not accurately follow your finger when you touch the screen, do the following:
  1. Open: Control Panel > Hardware and Sound > Tablet PC Settings.
  2. Select Calibration.
  3. Follow the instructions to recalibrate your screen.

Setting the Display Area

After the pen display is connected to the computer, the Display settings will need to be adjusted. To access your computer’s Display settings:

  • Go to: Start > Settings > System > Display, or
  • Right Click on the Desktop and select Display settings.
Display Settings.png

Once inside the Display settings, ensure the pen display is selected and:

  • Display orientation is set to Landscape or Portrait (depending on your preference), and
  • Multiple displays is set to Extend these displays.
Display Settings Orientation.png

Pen Input Area

To set the proper pen input area,

  1. Open Pen Display Manager either by going to: Start > ViewSonic > Pen Display Manager or selecting the Pen Display Manager icon from the System Tray.
    Additionally, the driver can also be accessed from ViewSign Console - either the widget or by right-clicking the ViewSign Console icon in the system tray and selecting Pen Display Driver.
  2. Pen Display Manager.png
  3. Select the Mapping tab.
  4. PenDisplayManager2.png
  5. Select the preferred Orientation, and the correct Monitor.
  6. PenDisplayManager3.png
  7. Select the Pen tab to adjust Tip Feel and check the Current Pressure.
  8. PenDisplayManager1.png
NOTE: Tip Feel alters how much actual pressure it takes to achieve maximum pressure.
  • Soft - requires less actual pressure to see a difference in pen pressure levels.
  • Firm - more force is needed to see changes in pen pressure.

Technical Specifications

PD1013 Up.jpg
Model No. P/N
VS18283 PD1013 / PD1013T

Display

Item Category Specifications
LCD Type 1280 x 800 LCD,
0.1695 mm x 0.1695 mm pixel pitch
Surface Treatment Anti-Glare, Hard-Coating (8H)
Resolution Supported 1280 x 800 @ 60Hz
Touch
(PD1013T only)
Type Supported Capacitive touch, 10 point
Power USB USB 2.0: 5V/2A Max
Display Area Full Scan (H x V) 216.96 x 135.6 mm (8.54” x 5.34”)
Operating Conditions Temperature 0° C to 50° C (32° F to 122° F)
Humidity 20% to 80% (non-condensing)
Storage Conditions Temperature -20° C to 60° C (-4° F to 140° F)
Humidity 10% to 90% (non-condensing)
Dimensions Physical
(W x D x H)
287 x 185.6 x 14.3 mm
(11.29" x 7.3" x 0.56")
Wall Mount Dimensions 75 x 75 mm
Weight Physical 0.66 kg (1.46 lbs)
Power Consumption On 4.55W (Typical)
Standby < 1W

Pen

Item Specifications
Model EMP-001
Type Electromagnetic resonance
Power Supply Battery-less
Resolution 5080 LPI (lines per inch)
Pressure Levels 2048
Report Rate Average 250 PPS (points per second)
Pen Tilt Angle +/- 45°
OS Supported Win10, Win8, Win 7, Win XP

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Industry Canada Statement

CAN ICES-003(B) / NMB-003(B)

CE Conformity for European Countries

Ce-mark.png

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

The following information is only for EU-member states:

WEEE Logo.gif

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum Concentration Actual Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%


Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

  • Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
  • Short length (500 mm): maximum 3.5 mg per lamp.
  • Medium length (> 500 mm and 1,500 mm): maximum 5 mg per lamp.
  • Long length (> 1,500 mm): maximum 13 mg per lamp.
  • Lead in glass of cathode ray tubes.
  • Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
  • Lead as an alloying element in aluminum containing up to 0.4% lead by weight.
  • Copper alloy containing up to 4% lead by weight.
  • Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
  • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

Europe
http://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan
https://recycle.epa.gov.tw/

Copyright Information

Copyright© ViewSonic® Corporation, 2021. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

PD1013_PD1013T_UG_ENG_Rev. 1A_2021-11-05


Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

You will need the product's serial number

Asia Pacific & Africa

Country / Region Website
Australia https://viewsonic.com/au/
Bangladesh https://www.viewsonic.com/bd/
中囯(China) https://www.viewsonic.com.cn
香港 (繁體中文) https://www.viewsonic.com/hk/
Hong Kong (English) https://www.viewsonic.com/hk-en/
India https://www.viewsonic.com/in/
Indonesia https://www.viewsonic.com/id/
Israel https://www.viewsonic.com/il/
日本 (Japan) https://www.viewsonic.com/jp/
Korea https://www.viewsonic.com/kr/
Malaysia https://www.viewsonic.com/my/
Middle East https://www.viewsonic.com/me/
Myanmar https://www.viewsonic.com/mm/
Nepal https://www.viewsonic.com/np/
New Zealand https://www.viewsonic.com/nz/
Pakistan https://www.viewsonic.com/pk/
Philippines https://www.viewsonic.com/ph/
Singapore https://www.viewsonic.com/sg/
臺灣 (Taiwan) https://www.viewsonic.com/tw/
ประเทศไทย (Thailand) https://www.viewsonic.com/th/
Việt Nam https://www.viewsonic.com/vn/
South Africa & Mauritius https://www.viewsonic.com/za/

Americas

Country / Region Website
United States https://www.viewsonic.com/us/
Canada https://www.viewsonic.com/us/
Latin America https://www.viewsonic.com/la/

Europe

Country / Region Website
Europe https://www.viewsonic.com/eu/
France https://www.viewsonic.com/fr/
Deutschland https://www.viewsonic.com/de/
Қазақстан https://www.viewsonic.com/kz/
Россия https://www.viewsonic.com/ru/
España https://www.viewsonic.com/es/
Türkiye https://www.viewsonic.com/tr/
Україна https://www.viewsonic.com/ua/
United Kingdom https://www.viewsonic.com/uk/


Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

How long the warranty is effective:

ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
  • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.
  • Damage to or loss of any programs, data, or removable storage media.
  • Normal wear and tear.
  • Removal or installation of the product.
  • Software or data loss occurring during repair or replacement.
  • Any damage of the product due to shipment.
  • Causes external to the product, such as electric power fluctuations or failure.
  • Use of supplies or parts not meeting ViewSonic’s specifications.
  • Failure of owner to perform periodic product maintenance as stated in the User Guide.
  • Any other cause which does not relate to a product defect.
  • Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
  • Software - Any third-party software included with the product or installed by the customer.
  • Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
  • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
  • Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
  • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: ViewSonic EU under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

How long the warranty is effective:

ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
  • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  • Causes external to the product, such as electrical power fluctuations or failure.
  • Use of supplies or parts not meeting ViewSonic®’s specifications.
  • Normal wear and tear.
  • Removal or installation of the product.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
  • Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx

Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx

Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com

Cuernavaca:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com

Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx

Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com

Guerrero Acapulco:
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627

Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx

MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com

Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com

Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico

FOR USA SUPPORT:
ViewSonic® Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688
http://www.viewsonic.com

Using the Pen Display Safely

Please read the following Safety Precautions before you start using the device.

  • Keep this user guide in a safe place for later reference.
  • Read all warnings and follow all instructions.
  • Allow at least 4" (10 cm) clearance around the device to ensure proper ventilation.
  • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
  • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
  • Avoid exposing the device to direct sunlight or other sources of sustained heat.
  • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
  • Use a soft, dry cloth to clean the external housing. Please see the "Maintenance" section for more information.
  • Oil may collect on the screen if you touch it. Please see the "Maintenance" section for more information.
  • Do not touch the screen surface with sharp or hard objects, as it may cause damage to the screen. Only use the supplied pen, or fingers for models that support touch input.
  • When moving the device, be careful not to drop or bump the device on anything.
  • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
  • Do not place any heavy objects on the device or connection cables.
  • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
  • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
  • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
  • Only use attachments/accessories specified by the manufacturer.
  • Disconnect the device if it is not going to be used for a long period of time.

Troubleshooting Common Display Problems

Problem or Issue Possible Solutions
No picture on the display
  • Ensure the USB cable is connected properly at both ends.
  • Ensure USB A connectors are connected directly to the PC - not to an external hub.
  • Try another USB port on the computer.
  • Ensure the computer is powered on.
  • Ensure all drivers are installed and updated (if applicable).
  • Make sure the secondary USB-A connector is connected to the PC or to an AC outlet (via the supplied adapter) to ensure sufficient power (if applicable).
Display interference
  • Check if other nearby electrical devices are causing interference.
The display is not clear
  • Ensure the optimal resolution is being used.
  • Touching the display with your fingers may leave fingerprints and skin oil making the display unclear.
  • Use a soft, dry cloth to remove any fingerprints or skin oil.

Troubleshooting Common Pen Problems

Problem or Issue Possible Solutions
The pen is not working
  • Try using the computer’s mouse; if the mouse also does not work please restart the computer.
  • Reinstall the pen driver (if applicable).
The pen nib is too short, or not making proper contact with the display
The cursor is not moving correctly
  • Try restarting the computer.
  • Ensure the USB cable is connected properly at both ends.

Maintaining the Pen Display

General Precautions

  • Make sure the display is turned off and unplugged.
  • Never spray or pour any liquid directly onto the screen or case.
  • Handle the display with care.

Cleaning the Screen

  • Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
  • If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

  • Use a soft, dry cloth.
  • If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

  • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
  • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

Replacing a Pen Nib

When the pen nib gets too short or develops a sharp edge, it can be replaced with spare nibs. To replace a pen nib:

  1. Use the nib removal tool to pull the old nib straight out of the pen.
  2. Insert a new pen nib into the pen and push the nib in until it stops and is held firm.