MRC1010-TN

    From ViewSonic User Guide Database

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    Package Contents

    Note: If anything is missing or damaged, please contact your local reseller for more information

    MRC1010-TN

    MRC1010-TN IO.svg
    Item Description
    1
    MPC310-W31-TU Power In.svg
    • DP In
    • USB Downstream (3.0: HDMI signal; 2.0: Touch signal)
    • Power delivery 20V/1A
    2 HDMI IN Supports 4K @ 30 Hz input.
    3' USB 2.0 Connection for USB peripherial device(s) (e.g., storage device, keyboard, mouse, etc.).
    4 AUDIO OUT Audio output to an external audio device.

    Connecting to the Touch Console

    Connecting to Touch Console

    Cable Management

    MRC1010-TN Cable Management.png
    1. Remove the slide cover and of the Touch Console and cable fixing bracket.
    2. Connect any necessary cables to the I/O ports of the Touch Console and direct the cables through the cable channels.
    3. Replace the cable fixing bracket and slide cover of the Touch Console.

    Prerequisites

    Required License for Microsoft Teams Rooms (MTR)

    You will need a Microsoft Teams Rooms license to set up your MTR Room System. To learn more about the required licenses, refer to the Microsoft Teams documentation: "Microsoft Teams Rooms licenses"

    Required Resource Account for Microsoft Teams Rooms

    To set up your Microsoft Teams Rooms system, you will also need a Microsoft Teams Rooms account. For information on setting up this account, refer to the Microsoft Teams documentation: "Create and configure resource accounts for rooms and shared Teams device"

    MTR Setup Wizard

    1. Select language.

      Languages
    2. Select country or region.

      Countries or regions
    3. Select keyboard layout.

      keyboard layouts
    4. Add a second keyboard layout.

      second keyboard layouts
    5. Connect to a network.

      networks
    6. Check for any updates and finish setting up.

      checking for updates

      finish setting up

      Teams Rooms screen

    MTR Account Setup

    1. To setup a Microsoft Teams Rooms account, review the End user agreement and select Accept.

      User agreement
    2. Select Manual setup.

      Manual setup
    3. Enter the account email and password, then select Finish.

      finish setting up

    Touch Console

    Home Screen

    Touch Console's Home Screen
    Icon Function Description
    Meet Now icon
    Meet Now Start a new meeting.
    Call icon
    Call Make a phone call.
    Share icon
    Share Project your laptop by plugging in the cable connected to the console. Depending on the room settings, it may be projected to the room automatically, or you may have to select Share on the Touch Console. You can also cast content onto the room display from your desktop or mobile device.
    Join with an ID icon
    Join with an ID Join a meeting that is not on the calendar.
    More icon
    More View more options like adding a room, setting adjustment, etc.
    Accessibility icon
    Accessibility See accessibility options.
    Restart Device icon
    Restart Device Restart the Touch Console.
    Settings icon
    Settings Change the Touch Console settings.
    Room Controls icon
    Room Controls Switch to an OEM-provided application for in-room media or room lighting and/or blind controls. This option is available when configured by your administration.
    NOTE:For more information on features see Microsoft Teams Rooms (Windows) and Get Started with Chat in Microsoft Teams.

    PIR Sensor Setup

    1. On the Touch Console, select More and then Settings.

      More button   More and Settings buttons

    2. Enter the Administrator password “sfb” and select Windows Settings and Go to Admin Sign-in.

      More button   Windows Settings and Go to Admin Sign-in buttons

    3. The MTR computer will log out of MTR and the Windows 11 login screen will be presented. Select the Administrator account and enter the password “sfb”.

      Selecting the Administrator account   Entering the password

    4. In the Search Box on the Windows Task Bar, search for and open Device Manager.

    5. In Device Manager, select: Sensors > HID Human Presence Sensor Properties > Power Management.

      Setting up Device Manager
    6. Select the checkbox next to Allow this device to wake the computer.

    "Wake on Active IFP Display" Settings

    Connect ViewBoards

    Please follow the guidelines below to wake up the IFP display from standby mode to active mode when the MTR PIR sensor makes a detection:

    • Before adjusting the IFP display settings, make sure the PIR Sensor Setup is complete as this allows the device to wake the computer.
    • Refer to the following examples of Startup & Shutdown/Power Save settings of the IFP /CDE series.

    IFP33 Series - IFP62 Series - IFP105

    Setup and Shutdown screen

    CDE30 Series

    Power save pop-up

    IFPG1 Series

    Power Save: Mode3 TCP on, WOL off, wake up by video signal resume.

    Power save screen
    Note: MTR sleep mode time settings.

    the Power save function

    Calibrate the Display for Pen or Touch

    Connect ViewSonic's Pen Display or Touch Display
    Note: Before starting, make sure a keyboard is connected to the Conference PC.
    1. On the Touch Console, select More and then Settings.

      More button   More and Settings buttons

    2. Enter the Administrator password “sfb” and select Windows Settings and Go to Admin Sign-in.

      Selecting the Administrator account   Entering the password

    3. The MTR computer will log out of MTR and the Windows 11 login screen will be presented. Select the Administrator account and enter the password “sfb".

      Selecting the Administrator account   Entering the password

    4. In the Search Box on the Windows Task Bar, search for and open “Calibrate the screen for pen or touch input”.

      open the function
    5. In Tablet PC Settings under Display Options select the connected display. Then, under Configure, click Setup and select Touch Input in the pop-up window.

      selecting Touch Input
    6. A message will appear on each display’s screen (e.g., IFP display and MRC1010-TN) one at a time instructing you to tap the screen with a single finger to identify it as the touchscreen. Tap the screen displaying this message with your finger as instructed, and press Enter on the connected keyboard to proceed.

      Note: This step will first set up the IFP display side and then set up the MRC1010-TN side, refer to the same setting screen as below

      Tapping the screen   Enter the password

    7. Repeat this for all interactive displays, including the IFP display and the MRC1010-TN Touch console.

      Note:  If any non-interactive displays are being used, press Enter on the connected keyboard to skip.

    SKU Overview

    Conference Room Type

    Technical Specifications

    Item Category Specifications
    Panel Type 10.1” ELED display

    LCD panel: LLZZN101111810

    Resolution 1920 x 1200
    Color Depth 8-bit color depth
    Brightness with glass(typical): 250 cd/m ²~300 cd/m ²
    Contrast Minimum: 800:1

    Typical: 1000:1

    Touch Panel PCT10 points touch supported
    Surface Treatment AG + AF
    Accuracy Middle: ± 1 mm

    Edge: ≤ 2.5 mm

    Viewing Angle Mininum: 75°

    Typical: 85° (CR ≥ 10)

    Response Time (GTG) < 25 ms
    Sensor Motion Sensor 1 x PIR (Supports 24/7 continuous working when screen is off)
    I/O Ports 1 x USB 2.0 Type A
    1 x USB Type C (DP In 1.2 RX, USB 3.0: HDMI signal, USB 2.0: Touch signal)
    1 x HDMI Ingest
    1 x 3.5 mm interface (speakers that support LINE IN)
    Physical Dimensions 245 x 160 x 98 mm

    (9.65” x 6.3” x 3.85")

    Weight 0.93 kg

    (2.05 lbs)

    Operating Conditions Relative Humidity 10%~90% (non-condensing)
    Temperature 0°C~40°C

    (32°F~104°F)

    Storage Conditions Relative Humidity 10%~90% (non-condensing)
    Temperature -20°C~60°C

    (-4°F~140°F)

    Power Input Voltage 20Vdc/1.0A (via USB Type C)
    Power Consumption 20W (via USB Type C)

    Troubleshooting

    Problem or Issue Possible Solutions
    The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start.
    • If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC310-W31-TU Conferencing PC and to the power outlet.
    • Verify that the AC power cord is fully inserted into the correct socket on the front of the Conferencing PC side.
    • Check the power outlet with another device (e.g., a table lamp).
    • If there is still no power, contact ViewSonic support or the reseller from whom the device was purchased.
    Unable to access the Local Area Network (LAN).
    • Verify that the RJ-45 cable is connected properly:
      • One end to the LAN port of the MPC310-W31-TU Conferencing PC.
      • The other end to a network connected device or a network wall connector.
    • Make sure you have configured the LAN settings correctly.
    No video output to the IFP display. Verify that the HDMI cable has been plugged in properly into the IFP display's HDMI outlet.
    Unable to display to the MRC1010-TN Touch console. Verify that the USB Type C cable (Power delivery) has been plugged in properly into the MPC310-W31-TU Conferencing PC and MRC1010-TN Touch console USB Type C outlet.
    How to Switch between the MTR account and the administrator account. To switch from the MTR account to the administrator account:
    1. Go to the MTR settings page.
    2. Select Windows Settings.
    3. Select Administrator and enter the administrator password, "sfb".

    To switch from the administrator account to the MTR account:

    1. Open the Start menu.
    2. Select Administrator > Sign out.
    3. Select Skype > Sign in.
    How to set HDMI out resolution and refresh rate settings for 16:9 & 21:9 displays. Switch from the MTR account to the administrator account:
    1. Go to the MTR settings page.
    2. Select Windows Settings.
    3. Select Administrator and enter the administrator password, "sfb".

    IFP62 Series: 16:9, 3840 x 2160 @ 60 Hz

    1. Go to: System > Display > Scale & layout > Display Resolution > 3840 x 2160
    2. Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 60 Hz

    IFP105: 21:9, 3440 x 1440 @ 30 Hz

    1. Go to: System > Display > Scale & layout > Display Resolution > 3440 x 1440.
    2. Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 29.97 Hz
    MRC1010-TN Touch console built-in PIR sensor wake-up setting. Switch from the MTR account to the administrator account:
    1. Go to the MTR settings page.
    2. Select Windows Settings.
    3. Select Administrator and enter the administrator password, "sfb".
    4. In the Search Box on the Windows Task Bar, search for and open Device Manager.
    5. In Device Manager, select: Sensors > HID Human Presence Sensor Properties > Power Management.
    6. Select the checkbox next to "Allow this device to wake the computer".
    How to restore the MTR system to original factory settings.
    1. Connect a keyboard to the MPC310-W31-TU and power it on.
    2. Press F2 on the keyboard to enter the BIOS.
    3. Go to: Advanced > OS Backup and Recovery > select [Enabled]

      MPC310-W31-TU BIOS 1.png
    4. Press Alt + F4 on the keyboard. In the Recovery OS dialogue box select Yes.

      MPC310-W31-TU BIOS 2.png

    Compliance Information

    This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

    FCC Compliance Statement

    Contains FCC ID: TX2-RTL8852BE

    This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

    These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
    • Consult the dealer or an experienced radio/TV technician for help.

    FCC Radiation Exposure Statement

    This device complies with FCC: radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance.

    This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

    The user manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the Party responsible for compliance could void the user’s authority to operate the equipment.

    Industry Canada Statement

    Contains IC ID: 6317A-RTL8852BE
    CAN ICES(B) / NMB(B)

    This Class B digital apparatus complies with Canadian ICES-003.
    Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

    This device complies with Industry Canada license-exempt RSS standard(s): Operation is subject to the following Two conditions:(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

    Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

    Country Code Statement

    For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.

    Pour les produits disponibles aux États-Unis/Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection d’autres canaux n’est pas possible.

    IC Radiation Exposure Statement

    This device complied with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with minimum distance 20 cm between the radiator & your body.

    Cet équipement est conforme aux limits d’exposition aux rayonnements IC établies pour un environnement non contrôlê. Cet équipement do it être installé et utilize avec un minimum de 20cm de distance entre la source de rayonnement et votre corps.

    Caution:

    (i) The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

    (ii) for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit;

    (iii) for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits as appropriate.

    CE Conformity for European Countries

    CE mark

    The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU. https://www.viewsonicglobal.com/public/products_download/safety_compliance/acc/VS18617_CE_DOC.pdf?pass.

    The following information is only for EU-member states:

    WEEE Logo.gif

    The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.


    A warning label of Never bin batteries

    Batteries may not be disposed in trash or household recycling collection bins intended to receive other non-hazardous waste and/or recyclable materials. Please use the public collection system to return, recycle, or treat them in compliance with the local regulations. This product may contain button batteries, please keep it away from children.

    KEEP OUT OF REACH OF CHILDREN label

    BSMI /NCC Statement

    限用物質含有情況標示 依檢驗標準CNS15663之規定將限用物質含有情況標示於商品之本體、包 裝、標貼、或說明書。 限用物質含有情況標示請參考下列網址:

    VS19796(MPC310-W31-TU,MPC510-W53-TU,MPC710-W75-TU) https://www.viewsonicglobal.com/public/products_download/safety_compliance/acc/VS19796_BSMI_RoHS.pdf

    VS19799(MRC1010-TN) https://www.viewsonicglobal.com/public/products_download/safety_compliance/acc/VS19799_BSMI_RoHS.pdf

    NCC聲明

    1. 取得審驗證明之低功率射頻器材,非經核准,公司丶商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無干擾時方得繼續使用。前述合法通信,指依電信管理法規定作業之無線電通信。低功率射頻器材須忍受合法通信或工業丶科學及醫療用電波輻射性電機設備之干擾。
    2. 應避免影響附近雷達系統之操作。
    3. 高增益指向性天線只得用於固定式點對點系統。

    內含發射器模組:RTL8852BE, NCC number: XXXXXXXXXXXXXX

    BSMI label

    Declaration of RoHS2 Compliance

    This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

    Substance Proposed Maximum Concentration Actual Concentration
    Lead (Pb) 0.1% < 0.1%
    Mercury (Hg) 0.1% < 0.1%
    Cadmium (Cd) 0.01% < 0.01%
    Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
    Polybrominated biphenyls (PBB) 0.1% < 0.1%
    Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
    Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
    Butyl benzyl phthalate (BBP) 0.1% < 0.1%
    Dibutyl phthalate (DBP) 0.1% < 0.1%
    Diisobutyl phthalate (DIBP) 0.1% < 0.1%

    Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

    • Copper alloy containing up to 4% lead by weight.
    • Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
    • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
    • Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

    Indian Restriction of Hazardous Substances

    Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

    Product Disposal at End of Product Life

    ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

    USA & Canada
    https://www.viewsonic.com/us/go-green-with-viewsonic

    Europe
    https://www.viewsonic.com/eu/environmental-social-governance/recycle

    Taiwan
    https://recycle.moenv.gov.tw

    For EU users, please contact us for any safety/accident issue experienced with this product:

    Icon Address.svg
    ViewSonic Europe Limited
    Haaksbergweg 75
    1101 BR Amsterdam
    Netherlands
    Icon Phone.svg
    +31 (0) 650608655
    Icon Email.svg
    EPREL@viewsoniceurope.com
    Icon URL.svg
    https://www.viewsonic.com/eu/

    Copyright Information

    Copyright© ViewSonic® Corporation, 2024. All rights reserved.

    Macintosh and Power Macintosh are registered trademarks of Apple Inc.

    Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

    ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation.

    VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

    Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

    In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

    No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

    MPC310-W31-TU_MRC1010-TN_UG_ENG_1a_20240612


    Customer Service Contact Information

    For technical support or product service, see the table below or contact your reseller.

    You will need the product's serial number

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    Country / Region Website
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    Myanmar https://www.viewsonic.com/mm/
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    Việt Nam https://www.viewsonic.com/vn/
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    Americas

    Country / Region Website
    United States https://www.viewsonic.com/us/
    Canada https://www.viewsonic.com/us/
    Latin America https://www.viewsonic.com/la/

    Europe

    Country / Region Website
    Europe https://www.viewsonic.com/eu/
    France https://www.viewsonic.com/fr/
    Deutschland https://www.viewsonic.com/de/
    Қазақстан https://www.viewsonic.com/kz/
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    United Kingdom https://www.viewsonic.com/uk/