Package Contents

Note: The power cord and video cables included in your package may vary depending on your country. Please contact your local reseller for more information.

HDMI Cable
(3 m)
Power Cord
(ship by region)
USB Touch Cable (3 m)
Remote Control
AAA Battery x 2
Compliance Statement
Quick Start Guide
Touch Pen x 2
Replacement Pen Nib x 4
RS-232 Adapter
Clamp x 5
Wall Mount Screws
Wall Mount Screws (M8 x 25mm x 4)
Camera Plate

Wall Mount Kit Specifications (VESA)

Model	VESA Spec. (A x B)	Standard Screw (C x D)	Quantity
IFP86G1	800 x 600 mm	M8 x 25 mm	4

NOTE:

Please follow the instructions in the wall mount installation guide to install your wall mount (check here) or mobile mount bracket (check the video here). If attaching to other building materials, please contact your nearest dealer.
Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

Product Overview

Front Panel

Rear Panel

Control Panel

Number	Item	Description
1		Decrease screen brightness.
2		Increase screen brightness.
3		Decrease the volume.
4		Increase the volume.
5		Disable/Enable the touch screen.
6		Launch the Menu system.
7		Power indicator light. Press to turn ON the device. Press to turn OFF/ON the display backlight only. Press and hold to turn OFF the device.

I/O Panels

Front I/O

Overview

Front I/O

Number	Port	Description
1	USB	USB Type A input USB 3.0 standard Connect USB devices such as hard disks, keyboard, mouse, etc. Automatically switches between the external computer and ViewBoard
2	USB	USB Type A input USB 2.0 standard
3		Remote control receiver
4		Ambient Light Sensor

Rear and Side I/O

Overview

Rear I/O

Number	Port	Description
1	USB	USB Type A input USB 2.0 standard
2	RS-232	Serial interface; used for mutual transfer of data between devices
3	LAN	Standard RJ45 (10M/100M/1000M) Internet connection interface. Features hub support for network sharing.

Side I/O

Number	Port	Description
1	VGA	External computer video input
2	AUDIO OUT	Audio output to an external speaker/headset
3	AUDIO IN	External computer audio input
4	USB	USB Type A input USB 3.0 standard Connect USB devices such as hard disks, keyboard, mouse, etc.
5	TOUCH 1	USB Type B Touch signal output to external computer After connection (with an external computer), the device connected to the USB port can directly be used by the external computer NOTE: Pairs with HDMI 1 port.
6	HDMI 1	HDMI input Connect to a computer with HDMI output, set-top box, or other video device Supports 4K display; HDMI v. 2.0; CEC; ARC
7	HDMI 2	HDMI input Connect to a computer with HDMI output, set-top box, or other video device Supports 4K display; HDMI v. 2.0; CEC; ARC
8	HDMI 3	HDMI input Connect to a computer with HDMI output, set-top box, or other video device Supports 4K display; HDMI v. 2.0; CEC; ARC
9	TOUCH 2	USB Type B Touch signal output to external computer After connection (with an external computer), the device connected to the USB port can directly be used by the external computer NOTE: Pairs with HDMI 2 and HDMI 3 ports.
10		C Type Port input USB 3.0 standard Supports DP v. 1.2 with audio, video, and touch Supports power charge up to 65W. Power charge supported: 5V/3A, 9V/3A, 15V/3A, 20V/3.25A

Remote Control Overview

Number	Item	Description
1		Power ON/OFF
2		Mute/Unmute
3	SLEEP	Sleep Mode
4	DISPLAY	For Non-Android sources; display current input source information
5	P.MODE	Blank screen
6	FREEZE	Freeze screen
7		Numeric input buttons
8	ALT+TAB -/--	Slot-in computer, space bar Alt+Tab
9	ALT+F4	Slot-in computer, close program window
10	INPUT	Input source selection
11	ASPECT	Back to slot-in system main interface
12	MENU	For Android, access Settings; for other sources, access Touch Menu settings
13	ALT	Screen capture
14	TAB	PC^[1] [Tab] button
15	DESKTOP	Switch to slot-in PC desktop
1		PC^[1] [Backspace] button
17	START / D.MENU	PC^[1] [Windows] button
18	/ D.TITLE	PC^[1] [Menu] button
19	/ D.USB	Writing software setup
20	EPG / BACK	Return button
21	▼/▲/◄/►	Scroll up, down, left, and right
22	ENTER	Confirm selection/state
23	ESC / EXIT / D.SETUP	Shortcut button to exit dialogue boxes
24	CH.+ / PGUP / CH.+ / PGDN	CH+: PC previous page CH-: PC next page
25	VOL+ / VOL-	Increase/Decrease volume
26	FAV / SPACE	PC^[1] [Space] button
27	F1-F12	Built-in computer F1~F12 function button

↑ ^1.0 ^1.1 ^1.2 ^1.3 ^1.4 All computer-related function keys are not available without a slot-in computer.

Inserting Remote Control Batteries

To Insert batteries into the remote control:

Remove the cover on the rear of the remote control.
Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.

WARNING: There is a risk of explosion if batteries are installed with incorrect polarity.

Note:

It is recommended that you do not mix battery types.
Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.

Remote Control Effective Range

The working range of the remote control is shown here. It has an effective range of 8 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

Using Gestures

Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.

Select and Deselect an Object (Clicking)

Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click.

Display Menu Options (Right-Clicking)

Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click.

Double-Clicking

Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click.

Moving an Object

Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location.

Erasing Digital Ink

Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase.

Swipe Up for General Settings

Swipe up from the bottom of the ViewBoard to launch the General Settings.

Connecting to Power

Connect the power cord to the AC IN jack at the rear of the device.
Plug the power cord plug into a power outlet.

Connecting External Devices and Touch Connection

Your external device(s) can be connected in any of the following configurations:

C Type Connection

To connect via C Type:

Connect a C Type cable from your external device to a C Type port on the ViewBoard.

HDMI Connection

To connect via HDMI:

Connect an HDMI cable from your external device to the HDMI 1/2/3 port on the ViewBoard.
Connect a USB cable to the external device from the appropriate TOUCH port of the ViewBoard.
Note:
- The TOUCH 1 port is for the HDMI 1 and VGA ports.
- The TOUCH 2 port is for the HDMI 2 and HDMI 3 ports.

VGA Connection

To connect via VGA:

Connect a VGA cable from your external device to the VGA port on the ViewBoard.
Connect a USB cable to the external device from the TOUCH 2 port of the ViewBoard.
Note:
- The TOUCH 1 port is for the HDMI 1 and VGA ports.
- The TOUCH 2 port is for he HDMI 2 and HDMI 3 ports.

RS-232 Connection

When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power ON/OFF, Volume adjustment, Input select, Brightness, and more.

USB and Networking Connections

Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.

USB Peripherals

Plug the USB device cable into a USB port.

Networking and Modem cables

Plug the network cable into a LAN port.

Media Player Connection

To connect a media player:

Connect the HDMI cable to a HDMI port on your ViewBoard and peripheral device.
Plug in the power cord of your ViewBoard, and turn on the power supply switch.
Press the Power button on the ViewBoard to turn the screen on.
Press the INPUT button on the remote control and switch to the “HDMI” input source.

Audio Connection

The ViewBoard supports Audio In, Audio Out, and SPDIF.

Audio In

To play audio from your external device through the ViewBoard’s speakers, connect one end of an audio cable to your external device, and the other end to the ViewBoard’s AUDIO IN port.

Audio Out

To play audio from the ViewBoard through an external speaker, connect one end of an audio cable to the external speaker, and the other end to the ViewBoard’s AUDIO OUT port.

SPDIF Connection

To connect to an external sound system:

Connect an optical cable from the SPDIF port to your sound system’s optical connector.
Plug in the power cord of your ViewBoard, and turn on the power supply switch.
Press the Power button on the ViewBoard to turn the screen on.

Optional Connections

The ViewBoard comes with an OPS Slot for optional add-ons such as a slot-in PC (e.g., VPC-25-O).

Remove the OPS Slot cover of the display.
Carefully insert the slot-in PC into the OPS Slot of the display.
Secure the slot-in PC to the display.

Powering ON/OFF your ViewBoard

Ensure the power cord is connected, plugged into a power outlet, and the Power Switch is in the “ON” position.

Note: The AC Power input and Power Switch are located at the bottom of the display.
Press the Power button to turn ON the ViewBoard.
To turn the ViewBoard OFF, press and hold the Power button.

On-Screen Display (OSD) Menu Tree


Sub-menu	Menu Option
H Position	(-/+, 0~100)
V Position	(-/+, 0~100)
Clock	(-/+, 0~100)
Clock Phase	(-/+, 0~100)
Zoom Mode	Full
	Normal (4:3)
	Real (1:1)
	Dynamic (16:9)
	21:9
Auto Adjust	OK
Screen Reset	Cancel
Screen Reset	Reset


Sub-menu	Menu Option
VGA
HDMI 1
HDMI 2
HDMI 3
PC
Type-C


Sub-menu	Menu Option
Off
Except PC (OPS)
No Signal Input Only
Black Board Mode (Auto Signal Detection: Off)


Sub-menu	Menu Option
Picture Mode	Normal
	Dynamic
	Soft
	User
Contrast	(-/+, 0~100)
Brightness	(-/+, 0~100)
Color	(-/+, 0~100)
Tint	(-/+, 0~100)
Sharpness	(-/+, 0~100)
Color Temperature	Warm (7500K)
	Normal (9300K)
	Cool (10000K)
	User
Noise Reduction	Off
	Low
	Medium
	High
Overscan	off
Overscan	On
RGB Range	Full Range
	Limited Range
	Auto
Flicker Free	Off
Flicker Free	On
Blue Light Filter	(-/+, 0~100)
Gamma Set	Native
	2.2
	2.4
Backlight	(-/+, 0~100)
Picture Reset	Cancel
Picture Reset	Reset


Sub-menu	Menu Option
Volume Control	Speaker
	Audio Out
	Sync
Treble	(-/+, 0~100)
Bass	(-/+, 0~100)
Balance	(-/+, 0~100)
Volume	(-/+, 0~100)
Maximum Volume	(-/+, 0~100)
Minimum Volume	(-/+, 0~100)
Mute	Off
Mute	On
Audio Out Sync	Enable
Audio Out Sync	Disable
Audio Out Volume (Line Out)	(-/+, 0~100)
Audio Reset	Cancel
Audio Reset	Reset


Sub-menu	Menu Option
Off Time	Off
Off Time	1 hour~24 hours
Date and Time	Set Date
	Set Time
	Choose Time Zone
	Use 24-hour Format
Schedule	Schedule List
	Enable
	Start Time
	End Time
	Input	HDMI 1
		HDMI 2
		HDMI 3
		PC
		Type-C
		VGA
	Dat of the Week
	Every Week
OSD Turn Off	Off
OSD Turn Off	5/15/30/60 seconds
Input Information	Off
Input Information	5/10/20/30/60 seconds
Automatic Date & Time	Off
Automatic Date & Time	On
Time Reset	Cancel
Time Reset	Reset


Sub-menu	Menu Option
Display Information	Model Name
	Serial No.
	Operation Hours
	SW Version


Sub-menu	Menu Option
Saving	Panel Saving	Brightness	Off
	Panel Saving	Brightness	On
	Power Save	Mode 1
		Mode 2
		Mode 3
		Mode 4
	Power LED Light	Off
	Power LED Light	On
Boot	Boot On Source	HDMI 1
		HDMI 2
		HDMI 3
		PC
		Type-C
		VGA
	Boot On Logo	Off
	Boot On Logo	On
Signal	Auto Signal Detection	Off
	Auto Signal Detection	On
	No Signal Standby	off
		0 mins
		5 mins
		15 mins
		30 mins
Port	HDMI with One Wire	Off (default)
	HDMI with One Wire	On
	USB Cloning	Import
	USB Cloning	Export
	USB Auto Play	Off
	USB Auto Play	On
Others	Switch On State	Power Off
		Forced On
		Last Status
	WOL	Off
		On
		Monitor ID 1~98
	OSD Language
	Factory Reset	Cancel
	Factory Reset	Reset
	Advanced Option Reset	Cancel
	Advanced Option Reset	Reset


Sub-menu	Menu Option
Energy Start	Off
Energy Start	On
Light Sensor	Off
Light Sensor	On
IP
Port


Sub-menu	Menu Option
Leave OSD Menu

On-Screen Display (OSD) Menu Operation

Access VGA, Input Source, WriteAway, Picture, Audio, Time, About, Advanced Options, and Other Settings settings through the OSD Menu.

Open the OSD Menu by pressing MENU on the remote control or the Menu button on the front Control Panel.

VGA

NOTE: For VGA input source only.

Item	Description
H Position	Adjust the screen image position horizontally.
V Position	Adjust the screen image position vertically.
Clock	Adjust the frequency of the pixel clock signal. This will affect the resolution and refresh rate.
Clock Phase	Adjust the clock phase to improve the display’s clarity and avoid flickering.
Zoom Mode	Select the aspect ratio of the display.
Auto Adjust	Automatically adjust the position of the screen image.
Screen Reset	Reset the Screen settings to their default settings.

Input Source

Select one of the available input sources.

WriteAway

Item	Description
Off	Turn off the WriteAway function.
Except PC (OPS)	Can be used for all channels, except OPS.
No Signal Input Only	Can be used when there is no signal input.
Black Board Mode (Auto Signal Detection: Off)	Can be used when there is no signal input; auto-detection will be disabled.

Picture

Item

Description

Picture Mode

Select a predefined picture setting.


Mode	Description
Normal	Default picture mode.
Dynamic	Picture will adjust according to the on-screen content.
Soft	A high brightness level with lower contrast level.
User	User’s custom settings.

Contrast

Adjust the difference between the image background (black level) and the foreground (white level). Use this to set the peak white level after you have previously adjusted the Brightness setting to suit your selected input and viewing environment.

Brightness

Adjust background black levels of the screen image. The higher the value, the brighter the image. Lower values will result in a darker image.

Color

Adjust an image from black and white to fully saturated color.

Tint

The higher the value, the more greenish the picture becomes. The lower the value, the more reddish the picture becomes.

Sharpness

A high value results in a sharper picture; a low value softens the picture.

Color Temperature

Adjust the color temperature value.


Mode	Description
Warm	Set the color temperature to 7500K.
Normal	Set the color temperature to 9300K.
Cool	Set the color temperature to 10,000K.
User	User's custom settings

Noise Reduction

Reduce image noise and distortion.

Overscan

Automatically enlarge the original picture horizontally and vertically to an equal aspect ratio that fills the screen.

RGB Range

Manually change the color format options to fit the correct color format range if the colors are not displayed correctly.

Flicker Free

Reduce or eliminate screen flicker.

Blue Light Filter

Adjust the filter that blocks high-energy blue light for a more comfortable viewing experience.

Gamma Set

Reflect the relationship between input source and picture brightness.

Backlight

Adjust the backlight value.

Picture Reset

Reset the Picture settings to their default settings.

Audio

Item

Description

Volume Control

Select which component has sound and controls the volume.


Mode	Description
Speaker	Only the display’s speakers will have sound and the remote control will control the speakers’ volume.
Audio Out	Only Audio Out will have sound and the remote control will control Audio Out’s volume.
Sync	Both the Speaker and Audio Out will have sound.

Treble

Increase or decrease the treble level (higher-pitched sounds).

Bass

Increase or decrease the bass level (lower-pitched sounds).

Balance

Adjust the left/right speaker balance.

Volume

Increase or decrease the display’s volume level.

Maximum Volume

Set the display’s maximum volume level.

Minimum Volume

Set the display’s minimum volume level.

Mute

Toggle mute on or off.

Audio Out Sync

Sync the Audio Out Volume (Line Out) with the display’s speakers.

Audio Out Volume

(Line Out)

Increase or decrease the Audio Out volume level.

Audio Reset

Reset the Audio settings to their default settings.

Time

Item	Description
Off Time	Set a time for the ViewBoard to automatically power off.
Date and Time	Set the ViewBoard’s system time and format.
Schedule	Set up to seven different time intervals for the display to be active.
OSD Turn Off	Set the length of time the OSD Menu remains on screen.
Input Information	Set the length of time the input information will be displayed on the display.
Automatic Date & Time	Automatically set the date and time.
Time Reset	Reset the Time settings to their default settings.

About


Item	Description
Display Information	See information about the display: Model Name, Serial No., Operation Hours, and Software Version.

Advanced Options

Item

Description

Saving

Panel Saving

When enabled, the ViewBoard display’s brightness will be limited to 40% of its maximum brightness level.

Power Save

Select one of the power saving modes to enable power saving.


Mode	Description
Mode 1	TCP off, WOL on.
Mode 2	TCP off, WOL on, wake up by video signal resume.
Mode 3	TCP on, WOL off, wake up by video signal resume.
Mode 4	TCP on, WOL off, no wake up by video signal resume support.

Power LED Light

Turn on/off the ViewBoard’s power indicator light.

Boot

Boot On Source

Select which input source to use when the Viewboard is powered on.

Boot On Logo

Select a boot up logo to display when the ViewBoard is starting.

Signal

Auto Signal Detection

Enable to automatically detect input sources and display them.

No Signal Standby

Enable to go to standby mode when there is no input source detected.

Port

HDMI with One Wire

When ON, HDMI CEC will be enabled. HDMI CEC synchronizes device power on/off operation via HDMI connection.

USB Cloning

Import/export OSD Settings to a USB storage device.

USB Auto Play

When on, the ViewBoard will copy media files from an external storage device (e.g., USB drive) to internal storage, then play the media files automatically.

Others

Switch On State

Select the display status for the next time the power cord is connected to a power outlet.


Mode	Description
Power Off	The ViewBoard will remain OFF when the power cord is connected.
Forced On	The ViewBoard will turn ON when the power cord is connected.
Last Status	The display will return to the previous power status.

WOL (Wake On LAN)

When on, the ViewBoard will turn ON automatically after plugging in a LAN cable when the screen is off.

Monitor ID

Assign a number to remote control the display by RS-232.

NOTE: The number range is: 1~98; 99 is reserved for “All Displays”.

OSD Language

Set the preferred language for the ViewBoard.

Factory Reset

Reset all OSD Menu settings to their default settings.

Advanced Options Reset

Reset the Advanced Options settings to their default settings.

Other Settings

Item	Description
Energy Star	Toggle Energy Star on or off.
Light Sensor	Toggle the light sensor on or off.
IP	View the current IP address.
Port	View the current port number.

Leave OSD Menu

Exit the OSD Menu.

Low Blue Light Filter and Eye Health

The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.

Calculating Breaks

When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.

Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.

Focus Fatigue (20-20-20 Rule)

To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

Looking at Distant Objects

While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.

Eye and Neck Exercises

Eye Exercises

Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.

Neck Exercises

Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

RS-232

This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.

The protocol contains three command sections:

Set-Function
Get-Function
Remote control pass-through mode

Note: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

Description

RS-232 Hardware Specification

ViewSonic LFD communication port on the rear side:

Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector)
Use of crossover (null modem) cable for connection
Pin Assignment:

	Pin #	Signal	Remark
Male DSUB 9-Pin (preferred)	1	NC
	2	RXD	Input to Display
	3	TXD	Output to Display
	4	NC
	5	GND
Female DSUB 9-Pin	6	NC
	7	NC
	8	NC
	9	NC
	frame	GND

	Item	Signal	Remark
3.5 mm barrel connector (alternative for limited space)	Tip	TXD	Output from Display
	Ring	RXD	Input to Display
	Sleeve	GND

LAN Hardware Specification

ViewSonic LFD communication port on the rear side:

Connector type: 8P8C RJ45
Pin assignment:

Pin #	Signal	Remark
1	TX+	Output from Display
2	TX-	Output from Display
3	RX+	Input to Display
4	BI_D3+	For 1G case
5	BI_D3-	For 1G case
6	RX-	Input to Display
7	BI_D4+	For 1G case
8	BI_D4-	For 1G case
frame	GND

RS-232 Communication Setting

Baud Rate Select: 9600bps (fixed)
Data bits: 8 bits (fixed)
Parity: None (fixed)
Stop Bits: 1(fixed)

LAN Communication Setting

Type: Ethernet
Protocol: TCP/IP
Port: 7142
WOL Port: 9 (fixed) for UDP
Cross subnet: No
Logon Credentials: No

Command Message Reference

PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:

If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

Specifications

Item	Category	Specifications
Model	P/N	IFP86G1
Model	No.	VS19766
Screen	Size	86"
	Display Area (mm)	1895.04 (H) x 1065.96 (V)
	Surface Treatment	Anti-Glare (Haze 25%), Hard Coating (3H)
	Brightness	400 nits (Typical)
	Native Resolution	3840 x 2160 (UHD)
	Touch Point	Windows OS: 40 points; Android: 20 points
Input Signal		3 x HDMI (HDCP 1.4/2.2; CEC; ARC) 1 x VGA 1 x Audio In (3.5 mm) 1 x RS-232 1 x USB C Type (DP v. 1.2; PD 65W; Touch; Data; USB 2.0) 2 x USB Type A (2.0) 4 x USB Type A (3.0) 2 x USB Type B (3.0) 1 x RJ45 (LAN-in)
Output Signal		1 x Audio Out (3.5 mm) 1 x RJ45 (LAN-out)
Network	LAN	10M/100M/1000M (for ViewBoard) 10M/100M (for USB C Type) 10M/100M/1000M (for Slot-in PC)
PC Slot		1 x 80-pin OPS
Speaker Output		2 x 10W Speaker
RS-232		RS-232 Communication
Power	Voltage	100V-240V AC 50/60Hz
Operating Conditons	Temperature	0° C to 40° C (32° F to 104° F)
	Humidity	20% to 80% (non-condensing)
	Altitude	≤ 5,000 m
Storage Conditions	Temperature	-20° C to 60° C (-4° F to 140° F)
	Humidity	10% to 80% (non-condensing)
	Altitude	≤ 5,000 m
Dimensions	Physical (W x H x D)	1957 mm x 1160 mm x 85.7 mm (77.0” x 45.7” x 3.4”)
Weight	Physical	62.35 kg (137.46 lbs)
Power Consumption	On (Energy Star)	154.89W
Power Consumption	Off	≤ 0.5W

Note: Product specifications are subject to change without notice.

Display Timing Modes

HDMI

Resolution	Refresh Rate (@)
640 x 480	60 Hz
720 x 400	70 Hz
800 x 600	56, 60 Hz
1024 x 768	60 Hz
1280 x 768	60 Hz
1280 x 800	60 Hz
1280 x 960	60 Hz
1280 x 1024	60 Hz
1360 x 768	60 Hz
1440 x 900	60 Hz
1680 x 1050	60 Hz
1920 x 1080	60 Hz
3840 x 2160	24, 25, 30, 50, 60 Hz

USB C Type

Resolution	Refresh Rate (@)
640 x 480	60 Hz
720 x 400	70 Hz
800 x 600	56, 60 Hz
1024 x 768	60 Hz
1280 x 768	60 Hz
1280 x 800	60 Hz
1280 x 960	60 Hz
1280 x 1024	60 Hz
1360 x 768	60 Hz
1440 x 900	60 Hz
1680 x 1050	60 Hz
1920 x 1080	60 Hz
3840 x 2160	24, 25, 30, 50, 60 Hz

VGA

Resolution	Refresh Rate (@)
640 x 480	60 Hz
800 x 600	56, 60 Hz
1024 x 768	60 Hz
1280 x 768	60 Hz
1280 x 800	60 Hz
1280 x 960	60 Hz
1280 x 1024	60 Hz
1360 x 768	60 Hz
1680 x 1050	60 Hz
1920 x 1080	60 Hz

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliant Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES(B) / NMB(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

The following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance	Proposed Maximum Concentration	Actual Concentration
Lead (Pb)	0.1%	< 0.1%
Mercury (Hg)	0.1%	< 0.1%
Cadmium (Cd)	0.01%	< 0.01%
Hexavalent Chromium (Cr6⁺)	0.1%	< 0.1%
Polybrominated biphenyls (PBB)	0.1%	< 0.1%
Polybrominated diphenyl ethers (PBDE)	0.1%	< 0.1%
Bis (2-ethylhexyl) phthalate (DEHP)	0.1%	< 0.1%
Butyl benzyl phthalate (BBP)	0.1%	< 0.1%
Dibutyl phthalate (DBP)	0.1%	< 0.1%
Diisobutyl phthalate (DIBP)	0.1%	< 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

Copper alloy containing up to 4% lead by weight.
Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

ENERGY STAR® Statement

ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.

The following logo appears on all ENERGY STAR®-certified models:

NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
https://www.viewsonic.com/us/go-green-with-viewsonic

Europe
https://www.viewsonic.com/eu/environmental-social-governance/recycle

Taiwan
https://recycle.moenv.gov.tw

For EU users, please contact us for any safety/accident issue experienced with this product:

	ViewSonic Europe Limited Haaksbergweg 75 1101 BR Amsterdam Netherlands
	+31 (0) 650608655
	EPREL@viewsoniceurope.com
	https://www.viewsonic.com/eu/

Copyright Information

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

IFPG1_UG_ENG_1b_20240417

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

Note: You will need the product’s serial number, which is located on the rear of the monitor by the I/O ports.

Asia Pacific & Africa

Country / Region	Website
Australia	https://viewsonic.com/au/
Bangladesh	https://www.viewsonic.com/bd/
中囯(China)	https://www.viewsonic.com.cn
香港 (繁體中文)	https://www.viewsonic.com/hk/
Hong Kong (English)	https://www.viewsonic.com/hk-en/
India	https://www.viewsonic.com/in/
Indonesia	https://www.viewsonic.com/id/
Israel	https://www.viewsonic.com/il/
日本 (Japan)	https://www.viewsonic.com/jp/
Korea	https://www.viewsonic.com/kr/
Malaysia	https://www.viewsonic.com/my/
Middle East	https://www.viewsonic.com/me/
Myanmar	https://www.viewsonic.com/mm/
Nepal	https://www.viewsonic.com/np/
New Zealand	https://www.viewsonic.com/nz/
Pakistan	https://www.viewsonic.com/pk/
Philippines	https://www.viewsonic.com/ph/
Singapore	https://www.viewsonic.com/sg/
臺灣 (Taiwan)	https://www.viewsonic.com/tw/
ประเทศไทย (Thailand)	https://www.viewsonic.com/th/
Việt Nam	https://www.viewsonic.com/vn/
South Africa & Mauritius	https://www.viewsonic.com/za/

Americas

Country / Region	Website
United States	https://www.viewsonic.com/us/
Canada	https://www.viewsonic.com/us/
Latin America	https://www.viewsonic.com/la/

Europe

Country / Region	Website
Europe	https://www.viewsonic.com/eu/
France	https://www.viewsonic.com/fr/
Deutschland	https://www.viewsonic.com/de/
Қазақстан	https://www.viewsonic.com/kz/
Россия	https://www.viewsonic.com/ru/
España	https://www.viewsonic.com/es/
Türkiye	https://www.viewsonic.com/tr/
Україна	https://www.viewsonic.com/ua/
United Kingdom	https://www.viewsonic.com/uk/

Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

Any product on which the serial number has been defaced, modified, or removed.
Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
- Damage to or loss of any programs, data, or removable storage media.
- Normal wear and tear.
- Removal or installation of the product.
Software or data loss occurring during repair or replacement.
Any damage of the product due to shipment.
Causes external to the product, such as electric power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic’s specifications.
Failure of owner to perform periodic product maintenance as stated in the User Guide.
Any other cause which does not relate to a product defect.
Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
Software - Any third-party software included with the product or installed by the customer.
Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

Any product on which the serial number has been defaced, modified or removed.
Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
- Causes external to the product, such as electrical power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic®’s specifications.
- Normal wear and tear.
- Any other cause which does not relate to a product defect.
Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
Removal, installation, insurance, and set-up service charges.

How to get service:

For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo: Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx	Villahermosa: Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx
Puebla, Pue. (Matriz): RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx	Veracruz, Ver.: CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx
Chihuahua: Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com	Cuernavaca: Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com
Distrito Federal: QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail : gacosta@qplus.com.mx	Guadalajara, Jal.: SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com
Guerrero Acapulco: GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627	Monterrey: Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx
MERIDA: ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com	Oaxaca, Oax.: CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com
Tijuana: STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembr Tijuana, Mexico	FOR USA SUPPORT: ViewSonic® Corporation 381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688 http://www.viewsonic.com

Using the ViewBoard Safely

Please read the following Safety Precautions before you start using the device.

Keep this user guide in a safe place for later reference.
Read all warnings and follow all instructions.
Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
Avoid exposing the device to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
Use a soft, dry cloth to clean the external housing.
When moving the device, be careful not to drop or bump the device on anything.
Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
Do not place any heavy objects on the device or connection cables.
If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
The device is a monitor with an LED backlight intended for general office use.
Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.

When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
Only use attachments/accessories specified by the manufacturer.
When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.

Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
- if the power supply cord or plug is damaged
- if liquid is spilled onto or objects fall in the unit
- if the unit is exposed to moisture
- if the unit does not operate normally or has been dropped

IMPORTANT

To ensure the optimal performance and longevity of your display, it is essential to follow the recommended handling, mounting, and storage procedures. Placing the display in a horizontal position can lead to a range of potential issues, including:

Excessive stress on the display's structural components, resulting in the formation of cracks or distortions along the edges.
Uneven weight distribution, which can cause the screen to warp, sustain internal damage, or crack over time.
Thermal-related damage, as the internal components may not be able to dissipate heat as intended, leading to potential failure or permanent damage.

Furthermore, altering the display's form can also compromise the integrity of its internal components, including the sensitive LCD cells, which can result in a permanent degradation of the display's quality.

To prevent such issues and maintain the display's optimal condition, it is recommended to always mount, handle, transport, and store it in a vertical position. Failure to do so may void the warranty and compromise the display's performance and lifespan.

Note: Any damage resulting from the misuse or improper handling of the display is not covered under warranty.

CAUTION

Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:

When the power supply cord or plug is damaged.
If liquid has been spilled onto or objects have fallen into the unit.
If the unit has been exposed to moisture.
If the unit does not operate normally or has been dropped.

Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Using cabinets or stands recommended by the manufacturer of the device.
Only using furniture that can safely support the device.
Ensuring the device is not overhanging the edge of the supporting furniture.
Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
Educating children about the dangers of climbing on furniture to reach the device or its controls.

If the existing device is going to be retained and relocated, the same considerations as above should be applied.

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the batteries in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 ► Check the display settings.

Solution 2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 ► Check the VGA connection.

Solution 2 ► Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 ► Check that drivers are installed correctly.

Solution 2 ► Reinstall driver(s).

Solution 3 ► Check setup and align it.

Solution 4 ► Check whether the touch pen is working properly.

Video Not Working Properly

Why is there no picture and/or no sound?

Solution 1 ► Check the Power status.

Solution 2 ► Check the signal cable.

Solution 3 ► Check that the internal PC is installed correctly.

The picture is unclear and/or cutting in and out.

Solution 1 ► Check the signal cable.

Solution 2 ► Check if other electronics are interrupting the signal.

Why is the picture quality poor?

Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.

Solution 2 ► Check the signal cable.

Audio Not Working Properly

Why is there no sound?

Solution 1 ► Press the Mute/Unmute button.

Solution 2 ► Adjust the volume.

Solution 3 ► Check the audio cable.

Sound is only coming out from one speaker.

Solution 1 ► Adjust the sound balance in the menu.

Solution 2 ► Check the sound control panel settings of the computer.

Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

Maintaining the ViewBoard

General Precautions

Make sure the device is turned off and the power cable is unplugged from the power outlet.
Never spray or pour any liquid directly onto the screen or case.
Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
Do not use the system continuously for long periods of time.

Cleaning the Screen

Use a clean, soft, lint-free cloth and gently wipe down your screen to remove dust and other particles.
If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

Use a clean, soft, lint-free cloth and gently wipe down the case to remove dust and other particles.
If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

Important: If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.

[PC-1] 1.0 ^1.1 ^1.2 ^1.3 ^1.4 All computer-related function keys are not available without a slot-in computer.

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