IFP70 Series
Package Contents
Wall Mount Kit Specifications (VESA)
Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.
Model | VESA Spec. (A x B) | Standard Screw (C x D) | Quantity |
---|---|---|---|
IFP6570 - 65" | 600 x 400 mm | M8 x 25 mm | 4 |
IFP8670 - 86" | 800 x 600 mm | M8 x 25 mm | 4 |
- Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.
Product Overview
Front Panel | Control Panel
Rear Panel
Number | Description |
---|---|
1 | Sensor hub to monitor temperature, humidity, luminosity, and PIR (motion sensor) |
2 | Camera |
3 | Microphone |
4 | Smart Pen and Charger |
5 | Windows button |
6 | Source select |
7 | Decrease the Volume |
8 | Increase the Volume |
9 | Speaker Mute |
10 | Microphone Mute |
11 | Turn On/Off the device Tape to enter Energy Saving Mode Press and hold for at least two (2) seconds to enter Standby Mode |
12 | Remote Control Receiver |
13 | Power Indicator Light |
14 | Sensor Hub Port |
15 | Speaker |
I/O Panel
Lower Right Side
Bottom Right
Bottom Left
Number | Port | Description |
---|---|---|
1 | USB Type-C | Charging support up to 60W, OTG, data transmission, network signal output, and an extension for audio and video. [ 20V dc/3A ] |
2 | HDMI OUT | Connect to devices with HDMI input function. |
3 | HDMI IN | High definition input; connect to PC with HDMI output, set-top box, or other video device. |
4 | USB 3.0 | Connect USB devices such as hard disks, keyboard, mouse, etc. [ 5V dc/0.9A ] |
5 | TOUCH |
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6 | DisplayPort | Connect to devices with DisplayPort output function. |
7 | SPDIF | Multichannel sound via optical signals. |
8 | RS-232 | Serial interface; used for mutual transfer of data between devices. |
9 | AUDIO OUT | Audio output to an external speaker. |
10 | LAN | Standard RJ45 (10M/100M/1G) Internet connection interface.
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11 | USB 2.0 | Connect USB devices such as hard disks, keyboard, mouse, etc. [ 5V dc/0.5A ] |
12 | AC Switch | Turn on/off AC power supply “I” = Power on, “O” = Power off |
13 | AC IN | AC power input |
Smart Pen and Charger
Charger
The charger is magnetically attached to the lower right side of the ViewBoard. Connect the charger to the USB 3.0 port on the side of the panel.
Button Functions of Smart Pen
Number | Description |
---|---|
1 | Eraser |
2 | Previous Page |
3 | Next Page |
4 | Laser Pointer |
5 | LED Indicator |
- NOTE: After the charger has been connected to the ViewBoard, the button functions of the Smart Pen can be used.
Pairing/Unpairing
To pair/unpair the Smart Pen with the ViewBoard:
- Go to: Settings > Personal > Smart Pen Setting.
- To Pair: Press the 2 and 4 button on the Smart Pen at the same time. The LED indicator will go from solid white to flashing orange, and finally off when paired.
- To Unpair: Press the 3 and 4 button on the Smart Pen at the same time. The LED indicator will go from flashing orange to solid white, and finally off when unpaired.
- NOTE: The connection status and moving speed can be viewed and adjusted as well.
Charging
As shown below, the Smart Pen will charge automatically by inserting it into the charger that is connected to the ViewBoard.
- NOTE: Two (2) hours of charge will yield eight (8) hours of Smart Pen use.
Sensor Hub
Once installed, and WCD mode is activated, the sensor hub will collect environmental data (Temperature, Humidity, luminosity, and PIR) and display it on-screen.
Installation
To install the sensor hub:
- Insert the prongs on the bottom of the sensor into the top, upper left of the ViewBoard.
- Secure the sensor with the additional two screws.
WCD Mode
When activated, WCD mode will display the environmental data (Temperature, Humidity, luminosity, and PIR) supplied by the sensor hub on-screen.
To activate WCD mode:
- Go to: Settings > System > System Settings.
- Select WCD sensor hub to toggle WCD On or Off.
- When WCD and Sensor data notification are turned on, the environmental data will be displayed on-screen.
- Touching the environmental data will launch a more detailed overview of the collected data.
- NOTE: When powered off/the backlight is off (standby mode), if the PIR sensors detect movement after standing by for 20 seconds it will turn on automatically.
Camera
The camera is magnetically attached to the top middle of the ViewBoard. Connect the camera to the USB 3.0 port on the side of the panel as shown below.
- NOTE: A USB cable of at least two (2) meters should be used.
Remote Control Overview
Number | Description |
---|---|
1 | Power On/Off |
2 | Mute/Unmute |
3 | Sleep Mode |
4 | For Non-Android sources; display current input source information |
5 | Blank Screen |
6 | Freeze Screen |
7 | Numeric Input Buttons |
8 | Slot-in computer space bar, Alt+Tab |
9 | Slot-in computer, close program window |
10 | Input source selection |
11 | Back to slot-in system main interface |
12 | For Android, access Settings; for other sources, access Touch Menu settings |
13 | Screen capture |
14 | PC [Tab] button |
15 | Switch to slot-in PC desktop |
16 | PC [Backspace] button |
17 | PC [Windows] button |
18 | PC [Menu] button |
19 | Scroll Up |
20 | Scroll Left |
21 | Scroll Right |
22 | Scroll Down |
23 | Confirm selection/state |
24 | Writing software setup |
25 | Shortcut button to exit dialogue boxes |
26 | Return button |
27 | PC [Space] button |
28 | CH+: PC previous page CH-: PC next page |
29 | Increase/Decrease volume |
30 | Built-in computer F1 - F12 function button |
- NOTE: All computer-related function keys are not available without a slot-in computer.
Remote Control Effective Range
The working range of the remote control is shown here. It has an effective range of 8 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.
Replacing the Batteries of the Remote Control
- Remove the cover on the rear of the remote control.
- Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
- Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
- There is a risk of explosion if batteries are replaced with the incorrect type.
- NOTE:
- It is recommended that you do not mix battery types.
- Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.
- NOTE:
Using Gestures
Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.
- NOTE: Gesture availability will vary based on the application.
Select and Deselect an Object (Clicking) Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click. |
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Display Menu Options (Right-Clicking) Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click. |
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Double-Clicking Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click. |
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Moving an Object Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location. |
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Erasing Digital Ink Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase. |
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Swipe Up for General Settings Swipe up from the bottom of the ViewBoard to launch the General Settings. |
Connecting External Devices and Touch Connection
USB Type-C Connection
To connect via USB Type-C:
- Connect a Type C cable from your external device to the Type C port on the ViewBoard.
DisplayPort Connection
To connect via DisplayPort:
- Connect a DisplayPort cable from your external device to the DisplayPort port on the ViewBoard.
- Connect a USB cable to the external device from the TOUCH port of the ViewBoard.
HDMI Connection
To connect via HDMI:
- Connect an HDMI cable from your external device to the HDMI IN port on the ViewBoard.
- Connect a USB cable to the external device from the TOUCH port of the ViewBoard.
RS-232 Connection
When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.
USB and Networking Connections
Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.
USB Peripherals
Plug the USB device cable into the USB port.
Networking Connection
Plug the network cable into the LAN port.
Media Player Connection
To connect a media player:
- Connect the HDMI cable to the HDMI ports on your ViewBoard and peripheral device.
- Plug in the power cord of your ViewBoard, and turn on the power supply switch.
- Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
- Press the INPUT button on the remote control and switch to the “HDMI” input source.
SPDIF Connection
To connect to an external sound system:
- Connect an optical cable from the SPDIF port to your sound system’s optical connector.
- Plug in the power cord of your ViewBoard, and turn on the rear-panel power supply switch.
- Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
Video Output Connection
To output video via a display device:
- Connect an HDMI cable to the HDMI IN port of your display device, and the other end to the HDMI OUT port of your ViewBoard.
- Plug in the power cord of your ViewBoard, and turn on the power supply switch.
- Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
Power On/Off your ViewBoard
- Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.
- Press the Power button to turn on the ViewBoard.
- To turn the ViewBoard off, press and hold the Power button.
Initial Launch Setup
When you first turn on your ViewBoard, an initial setup wizard will launch.
- Select your Language.
- Setup and verify your LAN connection.
- Select your Time Zone to set the Date and Time.
- Select your preferred System Mode.
- Accept or Decline the Privacy and Copyright Protection Terms.
vLauncher - Customizable Welcome Screen
- NOTE: ViewBoard offers two background themes, Corporate and Education.
Toolbar
Toolbar trigger icons are on the edge of the ViewBoard launcher providing access to your tools.
To launch a tool:
- Tap a Toolbar trigger icon.
- Tap on your desired tool icon.
- NOTE: The default toolbar setting is to be available for all input sources; however, users can go to: Settings > Personal > Other Settings to adjust the options: (1) available for all input sources, (2) available for all input sources, except for PC, and (3) disable the tool bar.
Toolbar Icons
Icon | Description |
---|---|
Return to the previous operation screen | |
Return to the Home Screen of the Embedded Player | |
Display all embedded applications that are being used | |
Launch myViewBoard | |
Access the Pen, Highlighter, Clear, and Save options | |
1. Digital Pen Annotate the overlay of any input source with red, black, blue, or green ink.
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2. Digital Highlighter Mark and highlight with four colors: yellow, orange, blue, and green.
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3. Brush Clears all the digital ink on the screen. | |
4. Save As Save the on-screen image onto the internal storage. | |
5. Writing Mode Transparent mode: Screen won't be frozen, the screen resolution won't be reduced to 1080p. | |
6. Picture Save Setting
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7. Close Close the digital pen icon. | |
Convert the currently displayed content into a still image; then you can zoom in or zoom out | |
1. Zoom In Enlarge the captured image.
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2. Zoom Out Shrink the captured image. | |
3. Back to Full Screen Reset the Zoom In/Zoom Out effects to the original full screen. | |
4. Close Close the icon. | |
View more applications within the ViewBoard tool bar | |
1. Spotlight Highlight the focus content zone. Tap the Setting icon to adjust the spotlight size and alpha blending effect. | |
2. Countdown
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3. Stopwatch
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4. Air Class Interactive teaching tool for classroom usage. | |
5. Folder Access the Folder function and retrieve documents. |
On-Screen Display (OSD) Menu
Access General Settings, Input Settings, and Widgets through the OSD Menu.
ViewBoard has two options for opening the OSD Menu:
Option 1
Swipe up from the bottom of the screen.
Option 2
Press the INPUT button on the remote control.
General Settings
To select an Input Source:
- Press INPUT on the remote control to display the General Setting menu, then press ▼ to enter the Input Source menu.
- Press ▼/▲/◄/► to select the input source you want.
- Press ENTER on the remote control, or touch the input source.
- Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.
- NOTE: PC source will only display when the slot-in computer is connected.
To adjust the Backlight and enable/disable Flicker Free:
- Press INPUT on the remote control to display the General Settings menu.
- Drag the brightness slider directly to adjust the backlight value, and/or touch the Flicker Free icon to enable/disable the function.
- Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.
To adjust the Volume:
- Press INPUT on the remote control to display the General Settings menu.
- Drag the volume slider directly to adjust the value.
- Press Mute on the remote control to enable or disable the mute function.
- Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.
Detailed Settings
Press MENU on the remote control or select the More Settings icon on the General Setting menu to launch the Detailed Settings menu. Detailed Settings include: Audio, Screen, and Display.
- NOTE: For non-Android inputs only.
Audio Settings
- Press ► on the remote control and select the Audio menu.
- Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
- Adjust the Volume, Bass, Treble, and Balance directly by touching and adjusting each value, or with the remote control by pressing ENTER and using ◄/► to adjust the option.
- Touch the Mute slider directly to enable/disable mute, or press Mute on the remote control.
- Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.
Screen Settings
- Press ► on the remote control and select the Screen menu.
- Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
- Adjust your preference by touching each value directly, or with the remote control by pressing ENTER.
- Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.
- NOTE:
- Burn-in (Image Sticking) Protection
- To reduce the possibility of screen burn-in, this unit is equipped with image sticking protection technology. If the screen displays a still image for a certain period of time you define, the device activates a screen saver to prevent the formation of burnt in ghost images on the screen. Image sticking protection moves the picture slightly on the screen. The image sticking protection time setting allows you to program the time between movements of the picture in minutes.
- NOTE:
Display Settings
- Press ► on the remote control and select the Display menu.
- Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
- Adjust the Brightness, Contrast, Hue, and Sharpness directly by touching and adjusting each value, or with the remote control by pressing ENTER and using ◄/► to adjust the option.
- Drag the blue light slider directly to adjust the blue light value.
- Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.
Eye Health
Calculating Breaks
When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.
Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.
Focus Fatigue (20-20-20 Rule)
To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.
Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.
Neck Exercises
hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.
ViewBoard Input Source Settings
The ViewBoard input source is the default source that is active when turning on your ViewBoard. Press the More Settings icon in the On-Screen Display (OSD) Menu to enter the Settings menu.
Wireless & Network
Check current network connection status, Wi-Fi, BT, and establish a Wireless hotspot.
- NOTE:
- Wi-Fi, Wireless hotspot and BT settings will appear when LB-WIFI-001(optional) has been installed.
- Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable automatically when Ethernet is enabled. Wi-Fi will disable when Wireless hotspot is enabled.
- The device cannot connect to the Internet when Wireless hotspot is enabled.
Wi-Fi
Setup and manage wireless access points.
- Tap the toggle button to turn Wi-Fi On or Off.
- Tap the settings icon to: Add Network, view Saved Networks, Refresh the network list, or view Advanced settings.
- In Advanced settings, you can set Proxy and IP settings.
Ethernet
Set the local network and proxy.
- Tap On to toggle Ethernet on or off.
- You can adjust Static IP and Proxy settings as well.
- Tap the Settings icon to view Advanced settings.
Hotspot & Tethering
Set and share your internet connection with other devices.
- Tap Portable Wi-Fi hotspot to turn it on or off.
- Tap Set up Wi-Fi hotspot to set Network name, Security, and Password.
BT
- Tap On to toggle BT on or off. Once On, select a listed device to pair and connect to.
- Tap the more settings icon to: Refresh, Rename the device, and Show received files.
VPN
Setup and manage Virtual Private Networks.
To create a VPN profile:
- Go to: Settings > Wireless & Networks > More > VPN and tap the + icon.
- Key in the Name.
- Select the VPN Type.
- Choose to enable/disable PPP encryption (MPPE) and/or show Advanced options.
SAMBA
The SAMBA Service provides file sharing via LAN. When the SAMBA Service is enabled, the user can explore the ViewBoard file system with a PC or mobile equipment.
- To access, go to: Settings > Share > SAMBA Service.
- Tap the box or name to enable the SAMBA Service, then set a password if needed.
- Ensure the ViewBoard and client equipment are connected to the same network.
- Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP address.
- Key in the user name and password, then select OK (if necessary).
- After a successful log in, the ViewBoard files will be available.
Miracast
Miracast allows for wireless sharing of multimedia and screens of connected devices.
To access, go to: Settings > Share > Miracast.
Device
Adjust the Theme, Display, Storage, and Sound settings.
Theme
Users can change their home launcher theme.
- NOTE: vLauncher cannot be removed.
Display
Adjust the Wallpaper, HDMI Out Encryption setting, and Burn-in Protection Interval.
Item | Description |
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Wallpaper | Users can change their wallpaper with default images, or use their own by tapping My photos and selecting the image file. |
HDMI Out Resolution Setting | Users can adjust their HDMI Out resolution preference. |
Burn-in Protection Interval | This setting allows the user to program the time between movements of the picture in minutes.
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Storage
Users can check the storage status of their ViewBoard.
Sound
Users can enable/disable touch sounds, and adjust output settings.
Personal
View and adjust Security, Language & Input, Smart Pen Setting, Startup & Shutdown, Password for screen lock, Input Setting, and Other Settings.
Security
Review Credential storage and Unknown sources install settings.
Item | Description |
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Trusted Credentials | Show and edit all trusted CA certificates that have been installed on the ViewBoard. |
Clear Credentials | Clear any previously installed credentials.
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Unknown Sources | Enable the installation of apps from unknown sources.
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Language & Input
Adjust the Language and Input method(s) of the Embedded Player.
Item | Description |
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Languages | Choose from the available languages. |
Current Keyboard | Enable/disable the virtual keyboard and/or change the default input method. |
Virtual Keyboard | View and adjust advanced entry settings. |
Physical Keyboard | View and adjust advanced entry settings. |
Startup & Shutdown
Set the Startup Channel, Standby Mode, Black Screen After Startup, and adjust Power Off Timer settings.
Item | Description |
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Startup Channel | Adjust the startup channel preference. |
Standby Mode | Decide what happens when you press the Power button while the ViewBoard is on.
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Black Screen After Startup | When enabled, the ViewBoard will turn off the backlight automatically after booting up. |
Close Power Off Reminder | When enabled, the ViewBoard will turn off the directory without any reminder after the scheduled off time. |
Password for Screen Lock
Set a screen lock password by selecting Set, inputting a password, and selecting OK.
Input Setting
Enable/disable Input Alias Switch, Wake on Active Source, Channel Auto Switch, Auto Search, and set No Signal Power off.
Item | Description |
---|---|
Input Alias Switch | Once enabled, the user can edit input aliases and when the Display button is pressed the source information (located in the upper left side) will also be changed. |
Wake on Active Source | The ViewBoard will detect HDMI signals in Standby mode. If HDMI has a signal output, the ViewBoard will power on automatically. |
Auto Search | When enabled, if the current source does not have a signal, the ViewBoard will automatically search the input sources one time. |
Channel Auto Switch | When enabled, if the ViewBoard detects a new signal input it will switch the input source automatically. |
No Signal Power Off | Adjust the “No Signal” power off timer. |
HDMI CEC Settings | Enable/disable HDMI CEC functions. |
Other Settings
Adjust Side Tool bar Channel and Eco Mode settings.
Item | Description |
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Side Tool bar Channel | Adjust the side tool bar availability. |
ECO Mode | When enabled, the ViewBoard will turn off automatically after sixty (60) minutes of Embedded Player source being idle or after five (5) minutes of other input sources not having a signal. |
System
View and adjust Date & Time, System Settings, About Device, and Advanced Settings.
Date & Time
Set the system time and format.
Item | Description |
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Automatic Date & Time | When enabled, the ViewBoard will automatically synchronize the date and time via the Internet.
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Set Date | Adjust the values then select OK when finished. |
Set Time | Adjust the values then select OK when finished. |
Select Time Zone | Choose from the available time zones. |
Select Time Format | Choose from 12 hour and 24 hour time format. Simply toggle 24-hour format on/off. |
Choose Date Format | Select from the available date formats. |
About Device
Display Embedded Player information, System Updates, Display ID Setting, and Asset Tag.
System Update
The ViewBoard automatically searches for software updates whenever connected to the Internet (OTA). With just one click, users can update their version of ViewBoard software.
Item | Description |
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Legal Information | Check open source and System WebView licenses. |
Display ID | Change the Display ID.
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Asset Tag | Key in the asset information. |
System Settings
Adjust WCD, Wake on Active Source, Channel Auto Switch, and No Signal Power Off.
Item | Description |
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WCD Sensor Hub | When activated, the environmental data (Temperature, Humidity, and PIR) will be displayed on-screen. |
Adaptive Brightness | Toggle on/off. |
Sensor Data Notification | Choose to enable or disable notifications. |
Azure IoT Account Binding | Select to bind your Azure IoT account. |
Advanced
Set the Mode, check Apps, modify Passwords, and enable/disable USB disk connection.
Item | Description |
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Mode |
Normal Mode |
Applications | The user can view App information and force stop, uninstall, move to USB storage, clear data, clear cache, and clear defaults.
To view installed Apps:
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Advanced Mode Password | Modify the Advanced setting entry password. |
USB Disk Enable | Enable/disable USB disk connection. |
Privacy | Set the interval for local file storage access. Never |
myViewBoard Whiteboard
A digital whiteboarding application.
- NOTE: To learn more about myViewBoard Whiteboard, visit: https://wiki.myviewboard.com/Whiteboard_for_Android.
Floating Toolbar
Item | Description | |
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Move | Move the Floating Toolbar. | |
Present Mode | Switch between presentation and preparation modes. | |
Paste from Clipboard | Insert the current clipboard content onto the canvas. | |
Previous Page | Go to the previous page (if the canvas has multiple pages). | |
Next Page | Go to the next page (if the canvas has multiple pages). | |
New Page | Add a new canvas. | |
Pages in Whiteboard | Create, select, rearrange, copy and delete pages. |
Main Toolbar
Item | Description | |
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Screen Capture | Screenshot, video, and audio recording. | |
Move | Select and hold to move the toolbar to the left side, right side, or bottom of the screen. | |
File | Open, save, export, and print whiteboard files. | |
Magic Box | Import resources (image, video, audio, etc.) to the whiteboard. | |
Embedded Browser | Open the built-in browser to access internet resources, which can be dragged onto the canvas. | |
Infinite Canvas | Drag to move the canvas. Use two hands to zoom in/zoom out. Select again for an overview. | |
Selection | Select objects, text, and other elements on the canvas. | |
Pen | Writing tools and customization options. | |
Eraser | Erase objects or clear the page. | |
Shapes and Lines | Draw shapes, arrows, and add tables. | |
Text and Handwriting | Add a text box. | |
Undo | Undo the previous action. | |
Redo | Redo the previous action. |
Background Management
Item | Description | |
---|---|---|
Sign In | Sign in to a myViewBoard account. | |
Background Management | Change the canvas background. | |
FollowMe Setting | Display custom images uploaded to a cloud storage account. | |
Color Palette | Choose from solid or gradient colors as the background. | |
Pre-installed | Choose backgrounds that come pre-installed with Whiteboard. | |
myViewBoard Originals | Display original content created by myViewBoard. | |
Local Hard Drive | Use images from the local hard drive. |
vCast
Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the ViewBoard to receive laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.
- NOTE:
- ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and cross subnet by entering the on-screen PIN code.
- Connected devices will show up under Device List on the same subnet connection.
- If the device does not show up under Device List, users will need to key-in the on-screen PIN code.
Network Information
- Ports:
- TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
- TCP 8600 (BYOM)
- TCP 53000 (Request share screen)
- TCP 52020 (Reverse control)
- TCP 52025 (Reverse control for ViewBoard Cast Button)
- TCP 52030 (Status sync)
- TCP 52040 (Moderator mode)
- UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
- UDP 5353 (Multicast search device protocol)
- Port and DNS Activation:
- Port: 443
- DNS: https://vcastactivate.viewsonic.com
- OTA Service:
- Server Port: TCP443
- Server FQDN Name: https://vcastupdate.viewsonic.com
Casting from Windows, MacBook, and Chrome Devices
- Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.
- NOTE: The network name can be found under Room Network.
- On the client device, visit the address that is shown on the ViewBoard to download and install the vCastSender application.
- After installing, launch the vCastSender application.
- To connect to the ViewBoard, input the PIN code and click OK.
- NOTE: The PIN code can be found as highlighted below:
- Additionally, you can connect to the ViewBoard or display by clicking Device List then the Device Name listed.
- NOTE: The Device Name can be found as highlighted below:
Casting from Android Devices
- Ensure the client device (e.g., Android phone or tablet) is connected to the same network as the ViewBoard.
- NOTE: The network name can be found under Room Network.
- On the Android client device, scan the QR code shown on the ViewBoard to directly download the vCastSender application, or download the application from the Google Play Store.
- After installing, launch the vCastSender application.
- To connect to the display, input the PIN code and select OK.
- NOTE: The PIN code can be found as highlighted below:
- You can also connect to the ViewBoard by clicking Device List then the Device Name listed.
- NOTE: The Device Name can be found as highlighted below:
- Additionally, you can connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Casting from Apple iOS Devices
Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to a ViewBoard.
- Ensure the client device (e.g., iPhone or iPad) is connected to the same network as the ViewBoard.
- NOTE: The network name can be found under Room Network.
- On the iOS client device, directly open AirPlay and select the Device Name of the ViewBoard to connect.
- NOTE: The Device Name can be found as highlighted below:
- Input the generated on-screen AirPlay Password on the client device to connect.
- NOTE: In a cross subnet environment, please download and connect with the vCastSender iOS application from the Apple App Store.
- You can also connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Connecting to a Display from a Mobile Device
Once connected, select Receive. The ViewBoard or selected display screen will appear on the mobile device with an on-screen toolbar. Users can interact with the ViewBoard or display with annotations, file sharing, etc.
Item | Description | |
---|---|---|
Toggle | Hide or display the toolbar. | |
Home | Return to the Home interface. | |
Return | Return to the previous operation. | |
Folder | View or open the mobile device's files. | |
Share | Cast the mobile device's screen to the connected ViewBoard or display. | |
Touch | Remotely control the connected ViewBoard or display. | |
Annotate | Make annotations, and adjust the pen color. | |
Clear | Clear everything on screen. | |
Camera | Send camera images to the connected ViewBoard or display. |
Air Class
Display quiz questions on the ViewBoard and allow up to 30 mobile users to submit answers remotely. Whether deploying single or multiple choice questions, the ViewBoard will record the results for each device being used.
Network Information
- PC (Windows/Mac/Chromebook) and tablet/mobile (iOS/Android) devices, as well as the ViewBoard need to be linked to the same LAN network subnet.
- Ports: TCP 8080
To launch Air Class:
- Tap the tool bar trigger icon and select the more tools icon. Then select the Air Class icon.
- Select “Enter the class”.
- Choose from the available interactive functions at the bottom of the screen.
Item | Description |
---|---|
Voter | Single and Multiple choice questions. |
Judge | True/False questions. |
Responder | Race to answer first |
Selector | Randomly select a participant |
Grouping | Assign participants to groups |
Message | Allow/Deny participants to direct message the ViewBoard |
Manager | Add participants |
Exit | Exit Air Class |
Voter
- Select the Single choice or Multiple choice icon to select the preferred answer type.
- Tap BEGIN VOTING to let the participants start.
- After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.
- Tap FINISH VOTING to close the quiz.
- Then the participants’ “Answer Statistics” will be displayed.
- Choose the right answer to show the correct rate.
- Click the Explain icon to further analyze the topic.
Judge
- Tap BEGIN VOTING to let the participants start a True/False questionnaire.
- After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.
- Tap FINISH VOTING to close the quiz.
- Then the participants’ “Answer Statistics” will be displayed.
- Choose the right answer to show the correct rate.
- Click the Explain icon to further analyze the topic.
Responder
Participants race to select their answer and tap OK to submit their answer.
Selector
- Select the “Selector’ icon.
- Set the number of participants to be selected.
- NOTE: The number of participants that can be selected will be based on the total number of participants.
- Tap START to start the random selection.
- The selected participant’s name will then be displayed.
Grouping
Select the icon to assign participants to groups.
Message
To allow messaging:
- Tap the “Message” icon to enable the function.
- Participants select “Message” to change to the message interface.
- Participants key in their message then select SEND.
- The message will scroll across the top of the ViewBoard.
Manager
Select the icon to let more participants join the class.
Exit
Select to exit the Air Class interface.
Other Default Applications
vSweeper
Clear unnecessary data and unwanted files.
Advanced Settings can also be customized to the user's needs.
Screen Lock
Set a screen lock password and enable screen lock.
- NOTE: If the user forgets the password, use the remote control and press INPUT-0-2-1-4 to restore the password to default.
To set a screen lock password:
- Go to: Settings > Personal > Password for screen lock, or select the Screen Lock icon in the apps list.
- Select Set Password, and input a new four (4) digit password. Then select OK.
- Now when selecting the Screen Lock icon, the screen will be locked.
Chromium
Web browser for surfing the internet.
WPS Office
Create, edit, and view Documents, Memos, Presentations, and Spreadsheets.
Folders
Number | Item |
---|---|
1 | Storage Device Display |
2 | Icons |
3 | File Type Menu |
4 | File Information |
5 | Main Display Area |
Miracast
Miracast allows for wireless sharing of multimedia and screens of connected devices.
- NOTE: There may be some compatibility issues related to the sender’s hardware driver and operating system (OS).
RS-232
This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.
The protocol contains three command sections:
- Set-Function
- Get-Function
- Remote control pass-through mode
- NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.
Description
RS-232 Hardware Specification
ViewSonic LFD communication port on the rear side:
- Connector type: DSUB 9-Pin Male (or 3.5 mm barrel connector)
- Use of crossover (null modem) cable for connection
- Pin Assignment:
Pin # | Signal | Remark | |
---|---|---|---|
Female DSUB 9-Pin | 1 | NC | |
2 | RXD | Input to Display | |
3 | TXD | Output to Display | |
4 | NC | ||
5 | GND | ||
Male DSUB 9-Pin | 6 | NC | |
7 | NC | ||
8 | NC | ||
9 | NC | Provide +5V/2A power for external specific dongle *3.0 | |
frame | GND |
Item | Signal | Remark | |
---|---|---|---|
3.5 mm barrel connector (alternative for limited space) |
Tip | TXD | Output to Display |
Ring | RXD | Input to Display | |
Sleeve | GND |
LAN Hardware Specification
ViewSonic LFD communication port on the rear side:
- Connector type: 8P8C RJ45
- Pin assignment:
Pin # | Signal | Remark | |
---|---|---|---|
1 | TX+ | Output from Display | |
2 | TX- | Output from Display | |
3 | RX+ | Input to Display | |
4 | BI_D3+ | For 1G case | |
5 | BI_D3- | For 1G case | |
6 | RX- | Input to Display | |
7 | BI_D4+ | For 1G case | |
8 | BI_D4- | For 1G case | |
frame | GND |
RS-232 Communication Setting
- Baud Rate Select: 9600bps (fixed)
- Data bits: 8 bits (fixed)
- Parity: None (fixed)
- Stop Bits: 1(fixed)
LAN Communication Setting
- Type: Ethernet
- Protocol: TCP/IP
- Port: 5000 (fixed)
- Cross subnet: No
- Logon Credentials: No
Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:
- If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
- If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)
Protocol
Set-Function Listing
The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.
Set-Function Description:
Length | Total Byte of Message excluding “CR” |
LFD ID | Identification for each of Display (01~98; default is 01) ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The LFD ID can be set via the OSD menu for each Display. |
Command Type | Identify command type, "s" (0x73h): Set Command "+" (0x2Bh): Valid Command Reply "-" (0x2Dh): Invalid Command Reply |
Command | Function command code: One byte ASCII code. |
Value [1~3] | Three bytes ASCII that defines the value. |
CR | 0x0D |
Set-Function Format Send: (Command Type="s")
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
Reply: (Command Type="+" or "-")
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 |
- NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.
Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x32 |
0x73 | 0x24 | 0x30 | 0x37 | 0x36 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Hex | 0x34 | 0x30 0x32 |
0x2B | 0x0D |
Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x32 |
0x73 | 0x24 | 0x30 | 0x37 | 0x35 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Hex | 0x34 | 0x30 0x32 |
0x2D | 0x0D |
Set-Function Table
A. Basic Function
Set Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Power On/Off (Standby) |
8 | s | ! | 21 | 000: STBY 001: ON |
1. The Power-on via LAN control may works only under specific mode. To see display UG for details. *3.1.1 2. “WOL by MAC address” may available as alternative.*3.2.1 | |
Input Select | 8 | s | " | 22 | 000: TV 001: AV 002: S-Video 003: YPbPr 004: HDMI1 014: HDMI2 024: HDMI3 034: HDMI4 005: DVI 006: VGA1 016: VGA2 026: VGA3 007: Slot-in PC (OPS/SDM)/HDBT 008: Internal memory 009: DP 00A: Embedded/Main (Android) |
1. No need for USB 2. For the case of two more same sources, the 2nd digital is used to indicate the extension. 3. The HEX of 00A is 30 30 41. | |
Brightness | 8 | s | $ | 24 | 000 ~ 100 900: Bright down (-1) 901: Bright up (+1) *3.1.1 |
||
Backlight*3.2.0 | 8 | A | B | 42 | 000~100 | 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness. 2. Derived from Color calibration. *3.2.0 | |
Power Lock | 8 | s | 4 | 34 | 000: Unlock 001: Lock |
*See note in details | |
Volume | 8 | s | 5 | 35 | 000 ~ 100 900: Volume down(-1) 901:Volume up(+1) |
||
Mute | 8 | s | 6 | 36 | 000: OFF 001: ON (mute) | ||
Button Lock | 8; | s | 8 | 38 | 000: Unlock 0001: Lock |
*See note in details | |
Menu Lock | 8 | s | > | 3E | 000: Unlock 001: Lock |
*See note in details | |
Number *3.1.1 | 8 | s | @ | 40 | 000~009 | ||
Key Pad *3.1.1 | 8 | s | A | 41 | 000: UP 001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT | ||
Remote Control | 8 | s | B | 42 | 000: Disable 001: Enable 002: Pass through |
Disable: RCU will be no function Enabled: RCU controls normally Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself. | |
Restore Default | 8 | s | ~ | 7E | 000 | Recover to factory setting |
- NOTE:
- 1. Behavior at Lock Modes
Lock Mode Behavior Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power”
2. All the SET functions should be workable via RS-232, even the ones with according hot key in RCU like Mute,…etc.MENU Lock 1. Lock “MENU’ key of front panel and RCU
2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.POWER Lock 1. Lock “POWER” key on the front and RCU.
2. The SET_POWER on/off should be workable via RS-232, but does not mean the POWER lock will be released under this case.
3. Can not be unlocked by reset in OSD setting
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15 minutes.Remote control disable Lock the RCU keys, but keep the front panel buttons workable.
- 2. Wake-on-LAN by MAC address as alternative for SET Power on
- (Length=126 bytes)
6 Bytes 6 Bytes (#1) 6 Bytes (#2) ... 6 Bytes (#16) 24 Bytes 0xFF FF ... FF MAC address MAC address ... MAC address 0x00 00 ... 00
B. Optional Function
Set Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Contrast | 8 | s | # | 23 | 000~100 | ||
Sharpness | 8 | s | % | 25 | 000~100 | ||
Color | 8 | s | & | 26 | 000~100 | ||
Tint | 8 | s | ' | 27 | 000~100 | ||
Backlight On_Off | 8 | s | ( | 29 | 000: Off 001: On |
||
Color Mode | 8 | s | ) | 29 | 000: Normal 001: Warm 002: Cold 003: Personal |
||
Surround Sound | 8 | s | - | 2D | 000~100 | ||
Bass | 8 | s | . | 2E | 000~100 | ||
Treble | 8 | s | / | 2F | 000~100 | ||
Balance | 8 | s | 0 | 30 | 000~100 | 050 is central | |
Picture Size | 8 | s | 1 | 31 | 000: FULL (16:9) 001: NORMAL (4:3) 002: REAL (1:1) *3.1.0 |
||
OSD language | 8 | s | 2 | 32 | 000: English 001: French 002: Spanish |
Could be extended for more supported languages by model | |
PIP-Mode | 8 | s | 9 | 39 | 000: OFF 001: PIP(POP) 002: PBP |
||
PIP-Sound select | 8 | s | : | 3A | 000: Main 001: Sub |
||
PIP-Position | 8 | s | ; | 3B | 000: Up 001: Down 002: Left 003: Right |
||
PIP-Input | 8 | s | 7 | 37 *2.9 | 000: TV 001: AV 002: S-Video 003: YPbPr 004: HDMI1 014: HDMI2 024: HDMI3 034: HDMI4 005: DVI 006: VGA1 016: VGA2 026: VGA3 007: Slot-in PC (OPS/SDM)/HDBT 008: Internal memory 009: DP 00A: Embedded/Main (Android) |
Value range is same as SET-Input select | |
Tiling-Mode | 8 | s | P | 50 | 000: OFF 001: ON |
(for video wall) | |
Tiling-Compensation | 8 | s | Q | 51 | 000: OFF 001: ON |
(for video wall) Bezel width compensation | |
Tiling-H by V Monitors | 8 | s | R | 52 | 01x~09x: H 0x1~0x9: V |
(for video wall) 1. 2nd digital for H monitors 2. 3rd digital for V monitors | |
Tiling-Position | 8 | s | S | 53 | 001~025 | (for Video wall) Copy the screen of Position# to identified display | |
Date: Year | 8 | s | V | 56 | Y17~Y99 | Last 2 digits (20)17~(20)99 | |
Date: Month | 8 | s | V | 56 | M01~M12 | 2 digits | |
Date: Day | 8 | s | V | 56 | D01~D31 | 2 digits | |
Time: Hour | 8 | s | W | 57 | H00~H23 | 24-hr format. 2 digits. | |
Time: Min | 8 | s | W | 57 | M00~M59 | 2 digits | |
Time: Sec | 8 | s | W | 57 | S00~S59 | 2 digits |
- NOTE:
- 1. Tiling definition of H Monitors, V Monitors, and Position
- 2. Set Date example
- Date: 2017-3/15
- Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”)
- Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”)
- Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)
- 3. Set Time example
- Time: 16:27:59
- Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”)
- Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”)
- Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)
- 1. Tiling definition of H Monitors, V Monitors, and Position
Get-Function Listing
The PC can interrogate the LFD for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000.
Get-Function Description:
Length | Total Byte of Message excluding “CR” |
TV/DS ID | Identification for each of TV/DS (01~98; default is 01). |
Command Type | Identify command type, "g" (0x67h): Get Command "r" (0x72h): Valid Command Reply "-" (0x2Dh): Invalid Command Reply |
Command | Function command code: One byte ASCII code. |
Value [1~3] | Three bytes ASCII that defines the value. |
CR | 0x0D |
Get-Function Format Send: (Command Type="g")
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
Reply: (Command Type="r" or "-")
If the Command is valid, Command Type="r"
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
If the Command is NOT valid, Command Type="-"
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 |
Example 1: Get Brightness from TV-05 and this command is valid. The Brightness value is 67.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x35 |
0x67 | 0x62 | 0x30 | 0x30 | 0x30 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x35 |
0x72 | 0x62 | 0x30 | 0x36 | 0x37 | 0x0D |
Example 2: Get Color from Display (#05), but the Color command is not supported by this model.
Send (Hex Format)
Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
---|---|---|---|---|---|---|---|---|
Hex | 0x38 | 0x30 0x35 |
0x67 | 0x26 | 0x30 | 0x30 | 0x30 | 0x0D |
Reply (Hex Format)
Name | Length | ID | Command Type | CR |
---|---|---|---|---|
Hex | 0x34 | 0x30 0x35 |
0x2D | 0x0D |
Get-Function Table
A. Basic Function
Get Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Get-Brightness | 8 | g | b | 62 | 000~100 | ||
Get-Backlight*3.2.0 | 8 | a | B | 42 | 000~100 | 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness. 2. Derived from Color calibration. *3.2.0 | |
Get-Volume | 8 | g | f | 66 | 000~100 | ||
Get-Mute | 8 | g | g | 67 | 000: Off 001: On (muted) | ||
Get-Input Select | 8 | g | j | 6A | 000~100 | 1. 1st digit for signal detection: 0 means “no signal”; 1 means “signal detected” 2. 2nd &3rd digit: See Set-function table | |
Get-Power Status: ON/STBY | 8 | g | l | 6C | 001: ON 000: STBY |
||
Get-Remote Control | S | g | n | 6E | 000: Disable 001: Enable 002: Pass through |
Get RCU mode status | |
Get-Power Lock | 8 | g | o | 6F | 000: Unlock 001: Lock |
||
Get-Button Lock | 8 | g | p | 70 | 000: Unlock 001: Lock | ||
Get-Menu Lock | 8 | g | l | 6C | 000: Unlock 001: Lock | ||
Get-ACK | 8 | g | z | 7A | 000 | This command is used to test the communication link | |
Get-Thermal | 8 | g | 0 | 30 | 000~100: 0~+100 deg C -01~-99: -1~-99 deg C |
||
Get-Operation time*3.2.0 | 8 | g | 1 | 31 | 000 | 1. Accumulated hours in 6-digit integer (000,001~ 999,999)*3.2.0 2. Can not be reset when FW update and Factory initiation*3.2.2 3. Reply in new 32-byte format*3.2.0 | |
Get-Device name | 8 | g | 4 | 34 | 000 | Reply in new 32-byte format *3.2.0 | |
Get-MAC address | 8 | g | 5 | 35 | 000 | (for the model with LAN) Reply in new 32-byte format*3.2.0 | |
Get-IP address*3.2.0 | 8 | g | 6 | 36 | 000 | (for the model with LAN) Reply in new 32-byte format*3.2.0 | |
Get-Serial number *3.2.0 | 8 | g | 7 | 37 | 000 | Reply in new 32-byte format *3.2.0 | |
Get-FW version *3.2.0 | 8 | g | 8 | 38 | 000 | Reply in new 32-byte format *3.2.0 |
- NOTE:
- 1. Get Operation Hour example
- Assumed the accumulated operation hour is 123,456 hrs
- Send: 0x 38 30 31 67 31 30 30 30 0D (Get Operation hour)
- Reply: 0x 32 30 31 72 31 31 32 33 34 35 36 00 00 … 00 00 0D
- 2. Get Device Name example
- Assumed the device name is CDE-5500
- Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
- Reply: 0x 32 30 31 72 34 43 44 45 2D 35 35 30 30 00 00 … 00 00 0D
- Assumed the device name is “NMP-302#1”
- Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
- Reply: 0x 32 30 31 72 34 4E 4D 50 2D 33 30 32 23 31 00 00 …00 00 0D
- Assumed the device name is “NMP-302#1”
- 3. Get MAC address example
- Assumed the MAC address is 00:11:22:aa:bb:cc
- Send: 0x 38 30 31 67 35 30 30 30 0D (Get MAC add)
- Reply: 0x 32 30 31 72 35 30 30 31 31 32 32 61 61 62 62 63 63 00 00…00 00 0D
- 4. Get IP address example
- Assumed the IP address is 192.168.100.2
- Send: 0x 38 30 31 67 36 30 30 30 0D (Get IP address)
- Reply: 0x 32 30 31 72 36 31 39 32 2E 31 36 38 2E 31 30 30 2E 32 00 00…00 00 0D
- 5. Get Serial number example
- Assumed the Serial number is ABC180212345
- Send: 0x 38 30 31 67 37 30 30 30 0D (Get Serial number)
- Reply: 0x 32 30 31 72 37 41 42 43 31 38 30 32 31 32 33 34 35 00 00…00 00 0D
- 6. Get FW version example
- Assumed the FW version is 3.02.001
- Send: 0x 38 30 31 67 38 30 30 30 0D (Get FW version)
- Reply: 0x 32 30 31 72 38 33 2E 30 32 2E 30 30 31 00 00…00 00 0D
B. Optional Function
Get Function | Length | ID | Command | Command | Value Range | Comments | |
---|---|---|---|---|---|---|---|
Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
Get-Contrast | 8 | g | a | 61 | 000 ~ 100 | ||
Get-Sharpness | 8 | g | c | 63 | 000 ~ 100 | ||
Get-Color | 8 | g | d | 64 | 000 ~ 100 | ||
Get-Tint | 8 | g | e | 65 | 000 ~ 100 | ||
Get_Backlight On_Off | 8 | g | h | 68 | 000: Off 001: On | ||
Get-PIP Mode | 8 | g | t | 74 | 000: OFF 001: PIP (POP) 002: PBP | ||
Get-PIP Input | 8 | g | u | 75 | 000~100 | See Set-input select | |
Get-Tiling Mode | 8 | g | v | 76 | 000: OFF 001: ON |
(for Video wall) | |
Get-Tiling Compensation | 8 | g | w | 77 | 000: OFF 001: ON |
(for Video wall) Bezel width compensation | |
Get-Tiling H by V Monitors | 8 | g | x | 78 | 01x~09x: H monitors 0x1~0x9: V monitors |
(for Video wall) 1. 2nd digital for H monitors 2. 3rd digital for V monitors | |
Get-Tiling Position | 8 | g | y | 79 | 000: OFF 001~025 |
(for Video wall) Copy the screen of Position# to identified display | |
Get-Date: Year | 8 | g | 2 | 32 | Y00~Y00 | Last 2 digits (20)17~(20)99 | |
Get-Date: Month | 8 | g | 2 | 32 | M00~M00 | 2 digits | |
Get-Date: Day | 8 | g | 2 | 32 | D00~M00 | 2 digits | |
Get-Time: Hour | 8 | g | 3 | 33 | H00~H00 | 24-hr format. 2 digits. | |
Get-Time: Min | 8 | g | 3 | 33 | M00~M00 | 2 digits | |
Get-Time: Sec | 8 | g | 3 | 33 | S00~S00 | 2 digits |
- NOTE:
- 1. Get Date example
- Assumed the current date of display#01 as below:
- Date: 2017-3/15
- Send: 0x 38 30 31 67 32 59 30 30 0D (Get Date:Year)
- Reply: 0x 38 30 31 72 32 59 31 37 0D (“Y17”)
- Send: 0x 38 30 31 67 32 4D 30 30 0D (Get Date:Month)
- Reply: 0x 38 30 31 72 32 4D 30 33 0D (“M03”)
- Send: 0x 38 30 31 67 32 44 30 30 0D (Get Date:Day)
- Reply: 0x 38 30 31 72 32 44 31 35 0D (“D15”)
- 2. Get Time example
- Assumed the current time of display#01 as below:
- Time: 16:27:59
- Send: 0x 38 30 31 67 33 48 30 30 0D (Get Time:Hour)
- Reply: 0x 38 30 31 72 33 48 31 36 0D (“H16”)
- Send: 0x 38 30 31 67 33 4D 30 30 0D (Get Time:Min)
- Reply: 0x 38 30 31 72 33 4D 32 37 0D (“M27”)
- Send: 0x 38 30 31 67 33 53 30 30 0D (Get Time:Sec)
- Reply: 0x 38 30 31 72 33 53 35 39 0D (“S59”)
- 3. Get RS232 Version example
- Assumed the version is 3.0.1
- Send: 0x 38 30 31 67 36 30 30 30 0D (Get RS232 version)
- Reply: 0x 38 30 31 72 36 33 30 31 0D (“301”)
C. Auto Reply *3.2.1
The display will send out the updated data/status automatically without getting a query from the host whenever the following data/status is changed by the user through any of the available ways like: remote control unit, front keys, or touch screen.
- Power On/Off
- Input Select
- Brightness
- Backlight
- Volume
- Mute On/Off
Remote Control Pass-Through Mode
When the PC sets the Display to Remote Control Pass through mode, the Display shall send a 7-byte packet (followed by “CR”) in response to remote control unit (RCU) button activation. In this mode the remote control shall have no effect on the Display function. For example: “Volume+” will not change the volume of the Display, but instead only sends the “Volume+” code to the PC over the RS-232 port.
IR Pass Through-Function format
Reply: (Command Type="p")
Name | Length | ID | Command Type | RCU Code1 (MSB) | RCU Code2 (LSB) | CR |
---|---|---|---|---|---|---|
Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 |
Example 1: Remote Control Pass-through when “VOL+” key is pressed for Display (#5)
Send (Hex Format)
Name | Length | ID | Command Type | RCU Code1 (MSB) | RCU Code2 (LSB) | CR |
---|---|---|---|---|---|---|
Hex | 0x36 | 0x30 0x35 |
0x70 | 0x31 | 0x30 | 0x0D |
Key | Code (HEX) | Basic *3.1.1 |
Optional *3.1.1 |
---|---|---|---|
1 | 01 | V | |
2 | 02 | V | |
3 | 03 | V | |
4 | 04 | V | |
5 | 05 | V | |
6 | 06 | V | |
7 | 07 | V | |
8 | 08 | V | |
9 | 09 | V | |
0 | 0A | V | |
- | 0B | V | |
RECALL (LAST) | 0C | V | |
INFO (DISPLAY) | 0D | V | |
0E | |||
ASPECT (ZOOM, SIZE) | 0F | V | |
VOLUME UP (+) | 10 | V | |
VOLUME DOWN (-) | 11 | V | |
MUTE | 12 | V | |
CHANNEL/PAGE UP (+)/BRIGHTNESS+ | 13 | V | |
CHANNEL/PAGE DOWN (-)/BRIGHTNESS- | 14 | V | |
POWER | 15 | V | |
SOURCES (INPUTS) | 16 | V | |
17 | |||
18 | |||
SLEEP | 19 | V | |
MENU | 1A | V | |
UP | 1B | V | |
DOWN | 1C | V | |
LEFT (-) | 1D | V | |
RIGHT (+) | 1E | V | |
OK (ENTER, SET) | 1F | V | |
EXIT | 20 | V | |
21 | |||
22 | |||
23 | |||
24 | |||
25 | |||
26 | |||
27 | |||
28 | |||
29 | |||
2A | |||
2B | |||
RED (F1) | 2C | ||
GREEN (F2) | 2D | ||
YELLOW (F3) | 2E | ||
BLUE (F4) | 2F |
- NOTE:
- 1. This IR-pass-through code is different from the RCU key code.
- 2. Special control sequence for POWER key under IR-pass through mode.
- 2-1. When Display is OFF and receives the IR POWER code: Display will turn itself on, then forward the POWER code to the host via RS-232.
- 2-2. When Display is ON and receives the IR POWER code: Display will forward the POWER code to the host via RS-232, then turn off itself.
- 2-3. When SET-POWER LOCK is enabled, the Display will not respond to POWER key pressing.
- 3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys.
Technical Specifications
Model No. | P/N |
---|---|
VS17729 | IFP6570 |
VS17710 | IFP8670 |
Item | Category | Specifications | |
---|---|---|---|
Model | IFP6570 | IFP8670 | |
Screen Size | 65" | 86" | |
Input Signal | 1 x Type C 1 x HDMI 1 x DisplayPort 1 x PC audio 1 x RJ45 | ||
Output Signal | 1 x HDMI 1 x Earphone 1 x SPDIF | ||
Speaker Output | 10W x 2, 15W Subwoofer x 1 | ||
RS-232 | RS-232 Communication | ||
Power | Voltage | 100V-240V AC 50/60Hz | |
Operating Conditons | Temperature | 32° F to 104° F (0° C to 40° C) | |
Humidity | 20%~80% non-condensing | ||
Altitude | ≤ 2,000 m | ||
Storage Conditions | Temperature | -4° F to 140° F (-20° C to 60° C) | |
Humidity | 10%~90% non-condensing | ||
Altitude | ≤ 2,000 m | ||
Dimensions | Physical (mm) | 1493 x 883 x 84 | 1962 x 1146 x 84 |
Weight | Physical (kg) | 43 | 73 |
Power Consumption | On | 404.19W | 702W |
Off | <0.5W | <0.5W |
Display Modes
VGA Mode
Resolution | Refresh Rate (@) |
---|---|
640 x 480 | 60Hz, 72Hz, 75Hz |
720 x 400 | 70Hz |
800 x 600 | 56Hz, 60Hz, 72Hz, 75Hz |
832 x 624 | 75Hz |
1024 x 768 | 60Hz, 70Hz, 75Hz |
1152 x 864 | 60Hz, 75Hz |
1152 x 870 | 75Hz |
1280 x 768 | 60Hz, 75Hz |
1280 x 960 | 60Hz |
1280 x 1024 | 60Hz, 75Hz |
1360 x 768 | 60Hz |
1366 x 768 | 60Hz |
1400 x 1050 | 60Hz, 75Hz |
1440 x 900 | 60Hz, 75Hz |
1600 x 1200 | 60Hz |
1680 x 1050 | 60Hz |
1920 x 1080 | 60Hz |
1920 x 1200 | 60Hz |
HDMI Mode
Resolution | Refresh Rate (@) |
---|---|
640 x 480 | 60Hz, 72Hz, 75Hz |
720 x 400 | 70Hz |
800 x 600 | 56Hz, 60Hz, 72Hz, 75Hz |
1024 x 768 | 60Hz, 70Hz, 75Hz |
1280 x 800 | 60Hz |
1280 x 1024 | 60Hz |
1360 x 768 | 60Hz |
1440 x 900 | 60Hz |
1680 x 1050 | 60Hz |
1920 x 1080 | 60Hz |
3840 x 2160 | 30Hz, 60Hz |
480i | 60Hz |
480p | 59Hz, 60Hz |
576i | 50Hz |
576p | 50Hz |
720p | 50Hz, 60Hz |
1080i | 50Hz, 60Hz |
1080p | 50Hz, 60Hz |
Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.
FCC Compliant Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
- Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
The device contains FCC ID: 2AFG6-SP20 and IC ID: 2216-SP20
CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:
Substance | Proposed Maximum Concentration | Actual Concentration |
---|---|---|
Lead (Pb) | 0.1% | < 0.1% |
Mercury (Hg) | 0.1% | < 0.1% |
Cadmium (Cd) | 0.01% | < 0.01% |
Hexavalent Chromium (Cr6⁺) | 0.1% | < 0.1% |
Polybrominated biphenyls (PBB) | 0.1% | < 0.1% |
Polybrominated diphenyl ethers (PBDE) | 0.1% | < 0.1% |
Bis (2-ethylhexyl) phthalate (DEHP) | 0.1% | < 0.1% |
Butyl benzyl phthalate (BBP) | 0.1% | < 0.1% |
Dibutyl phthalate (DBP) | 0.1% | < 0.1% |
Diisobutyl phthalate (DIBP) | 0.1% | < 0.1% |
Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:
- Copper alloy containing up to 4% lead by weight.
- Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
- Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
- Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.
ENERGY STAR® statement
ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.
As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.
The following logo appears on all ENERGY STAR®-certified models:
- NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.
USA & Canada
https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program
Europe
http://www.viewsoniceurope.com/eu/support/call-desk/
Taiwan
https://recycle.epa.gov.tw/
Copyright Information
Copyright© ViewSonic® Corporation, 2019. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
IFP70_UG_ENG_1a_2019-10-23
Customer Service Contact Information
For technical support or product service, see the table below or contact your reseller.
- Note: You will need the product’s serial number, which is located on the rear of the monitor by the I/O ports.
Asia Pacific & Africa
Country / Region | Website |
---|---|
Australia | https://viewsonic.com/au/ |
Bangladesh | https://www.viewsonic.com/bd/ |
中囯(China) | https://www.viewsonic.com.cn |
香港 (繁體中文) | https://www.viewsonic.com/hk/ |
Hong Kong (English) | https://www.viewsonic.com/hk-en/ |
India | https://www.viewsonic.com/in/ |
Indonesia | https://www.viewsonic.com/id/ |
Israel | https://www.viewsonic.com/il/ |
日本 (Japan) | https://www.viewsonic.com/jp/ |
Korea | https://www.viewsonic.com/kr/ |
Malaysia | https://www.viewsonic.com/my/ |
Middle East | https://www.viewsonic.com/me/ |
Myanmar | https://www.viewsonic.com/mm/ |
Nepal | https://www.viewsonic.com/np/ |
New Zealand | https://www.viewsonic.com/nz/ |
Pakistan | https://www.viewsonic.com/pk/ |
Philippines | https://www.viewsonic.com/ph/ |
Singapore | https://www.viewsonic.com/sg/ |
臺灣 (Taiwan) | https://www.viewsonic.com/tw/ |
ประเทศไทย (Thailand) | https://www.viewsonic.com/th/ |
Việt Nam | https://www.viewsonic.com/vn/ |
South Africa & Mauritius | https://www.viewsonic.com/za/ |
Americas
Country / Region | Website |
---|---|
United States | https://www.viewsonic.com/us/ |
Canada | https://www.viewsonic.com/us/ |
Latin America | https://www.viewsonic.com/la/ |
Europe
Country / Region | Website |
---|---|
Europe | https://www.viewsonic.com/eu/ |
France | https://www.viewsonic.com/fr/ |
Deutschland | https://www.viewsonic.com/de/ |
Қазақстан | https://www.viewsonic.com/kz/ |
Россия | https://www.viewsonic.com/ru/ |
España | https://www.viewsonic.com/es/ |
Türkiye | https://www.viewsonic.com/tr/ |
Україна | https://www.viewsonic.com/ua/ |
United Kingdom | https://www.viewsonic.com/uk/ |
Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified, or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
- Damage to or loss of any programs, data, or removable storage media.
- Normal wear and tear.
- Removal or installation of the product.
- Software or data loss occurring during repair or replacement.
- Any damage of the product due to shipment.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic’s specifications.
- Failure of owner to perform periodic product maintenance as stated in the User Guide.
- Any other cause which does not relate to a product defect.
- Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
- Software - Any third-party software included with the product or installed by the customer.
- Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
- Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
- Removal, installation, and set-up service charges, including wall-mounting of the product.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
- For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Mexico Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
- Causes external to the product, such as electrical power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic®’s specifications.
- Normal wear and tear.
- Any other cause which does not relate to a product defect.
- Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
- Removal, installation, insurance, and set-up service charges.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
- Round trip transportation costs for in-warranty products will be paid by ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: | |
---|---|
Name, address, of manufacturer and importers:
| |
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 | |
Hermosillo:
|
Villahermosa:
|
Puebla, Pue. (Matriz):
|
Veracruz, Ver.:
|
Chihuahua:
|
Cuernavaca:
|
Distrito Federal:
|
Guadalajara, Jal.:
|
Guerrero Acapulco:
|
Monterrey:
|
MERIDA:
|
Oaxaca, Oax.:
|
Tijuana:
|
FOR USA SUPPORT:
|
Using the ViewBoard Safely
Please read the following Safety Precautions before you start using the device.
|
|
IMPORTANT
To ensure the optimal performance and longevity of your display, it is essential to follow the recommended handling, mounting, and storage procedures. Placing the display in a horizontal position can lead to a range of potential issues, including:
- Excessive stress on the display's structural components, resulting in the formation of cracks or distortions along the edges.
- Uneven weight distribution, which can cause the screen to warp, sustain internal damage, or crack over time.
- Thermal-related damage, as the internal components may not be able to dissipate heat as intended, leading to potential failure or permanent damage.
Furthermore, altering the display's form can also compromise the integrity of its internal components, including the sensitive LCD cells, which can result in a permanent degradation of the display's quality.
To prevent such issues and maintain the display's optimal condition, it is recommended to always mount, handle, transport, and store it in a vertical position. Failure to do so may void the warranty and compromise the display's performance and lifespan.
- Note: Any damage resulting from the misuse or improper handling of the display is not covered under warranty.
CAUTION
Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:
- When the power supply cord or plug is damaged.
- If liquid has been spilled onto or objects have fallen into the unit.
- If the unit has been exposed to moisture.
- If the unit does not operate normally or has been dropped.
Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
- Using cabinets or stands recommended by the manufacturer of the device.
- Only using furniture that can safely support the device.
- Ensuring the device is not overhanging the edge of the supporting furniture.
- Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
- Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
- Educating children about the dangers of climbing on furniture to reach the device or its controls.
If the existing device is going to be retained and relocated, the same considerations as above should be applied.
Troubleshooting Common Problems
General
Why doesn't the remote control work?
Solution 1 ► Check whether something is obstructing the display’s remote control receiver.
Solution 2 ► Check whether the batteries in the remote control are installed correctly.
Solution 3 ► Check whether the batteries need to be replaced.
Why is the ViewBoard turning off unexpectedly?
Solution 1 ► Check whether Sleep mode is enabled.
Solution 2 ► Check if there is a power outage in your area.
Solution 3 ► Turn on the display and see if the problem is with the signal and control system.
PC Mode
There is no signal from my PC.
Solution 1 ► Check the display settings.
Solution 2 ► Check the display resolution.
Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.
Why is there line streaking in the background?
Solution 1 ► Choose auto adjust.
Solution 2 ► Adjust clock and phase.
The ViewBoard is displaying an inaccurate color.
Solution 1 ► Check the VGA connection.
Solution 2 ► Adjust the chroma, brightness, and contrast settings.
An "Unsupported Format" error is being shown.
Solution 1 ► Choose auto adjust.
Solution 2 ► Adjust clock and phase settings.
Touch Function
The touch function isn't responding.
Solution 1 ► Check that drivers are installed correctly.
Solution 2 ► Reinstall driver(s).
Solution 3 ► Check setup and align it.
Solution 4 ► Check whether the touch pen is working properly.
Video Not Working Properly
Why is there no picture and/or no sound?
Solution 1 ► Check the Power status.
Solution 2 ► Check the signal cable.
Solution 3 ► Check that the internal PC is installed correctly.
The picture is unclear and/or cutting in and out.
Solution 1 ► Check the signal cable.
Solution 2 ► Check if other electronics are interrupting the signal.
Why is the picture quality poor?
Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.
Solution 2 ► Check the signal cable.
Audio Not Working Properly
Why is there no sound?
Solution 1 ► Press the Mute/Unmute button.
Solution 2 ► Adjust the volume.
Solution 3 ► Check the audio cable.
Sound is only coming out from one speaker.
Solution 1 ► Adjust the sound balance in the menu.
Solution 2 ► Check the sound control panel settings of the computer.
Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.
Maintaining the ViewBoard
General Precautions
- Make sure the device is turned off and the power cable is unplugged from the power outlet.
- Never spray or pour any liquid directly onto the screen or case.
- Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
- Do not use the system continuously for long periods of time.
Cleaning the Screen
- Use a clean, soft, lint-free cloth and gently wipe down your screen to remove dust and other particles.
- If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.
Cleaning the Case
- Use a clean, soft, lint-free cloth and gently wipe down the case to remove dust and other particles.
- If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.
Disclaimer
- ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
- ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
- Important: If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.