IFP52

From ViewSonic User Guide Database
IFP52 Full Guide
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Package Contents

Wall Mount Kit Specifications (VESA)

Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.

Wall Mount Kit Specifications
Model VESA Spec. (A x B) Standard Screw (C x D) Quantity
IFP6552 600 x 400 mm M8 x 20 mm 4
IFP7552 800 x 400 mm M8 x 20 mm 4
IFP8652 800 x 600 mm M8 x 20 mm 4
Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

Product Overview

Front Panel

IFP52 Front Panel

Rear Panel

IFP52 Rear Panel

Control Panel

IFP52 I/O Panel
Number Description
1 Ambient Light Sensor to monitor the ambient light
2 Remote control receiver
3
  • Power indicator light
  • Press the key to turn on the device
  • Press the key to turn off/on the display backlight only
  • Press and hold to turn off the device
4 Back to the ViewBoard player’s main interface
5 Return to the ViewBoard player’s previous level
6 Disable/enable the touch screen
7 Freeze the current image on the screen
8 Decrease the Volume
9 Increase the Volume

I/O Panels

IFP52 I/O Panel
Number Port Description
1 USB 3.0 Connect USB devices such as hard disks, keyboard, mouse, etc. Automatically switches between PC and ViewBoard.
2 USB 2.0 Connect USB devices such as hard disks, keyboard, mouse, etc. [ 5V dc/0.5A ]
3 TOUCH
  • Touch signal output to external PC.
  • After connection (with an external PC), the device connected to the USB 3.0 port can directly be used by the external PC.
4 DisplayPort IN DisplayPort input; connect to PC with DisplayPort output.
5 HDMI 1/2 High definition input; connect to PC with HDMI output, set-top box, or other video device.
6 HDMI High definition input; connect to PC with HDMI output, set-top box, or other video device.
7 USB Type-C USB Type-C input; connect to PC with USB Type-C output.
8 HDMI OUT Connect to devices with HDMI input function. Supports 1080p and 4K@60Hz.
9 LAN Standard RJ45 (10M/100M/1000M) Internet connection interface.
NOTE: This network port is used for the ViewBoard Player, Type-C and slot-in PC.
10 SPDIF Multichannel sound via optical signals.
11 VGA External computer video input.
12 AUDIO IN External computer audio input.
13 EARPHONE Audio output to an external speaker/headset.
14 RS-232 Serial interface; used for mutual transfer of data between devices.

Remote Control Overview

Remote Control
Number Description
1 Power on/off
2 Screen capture
3 Startup writing
4 Back to the ViewBoard player Home Screen
5 Back/Return to the previous page
6 Increase/Decrease the Volume
7 Number Keypad
8 Information
9 Input source selection
10 Media control buttons:
Red:: Play/Pause
Green: Stop
Yellow: Forwards
Blue: Backwards
11 Settings menu
12 Up/Down/Right/Left/OK
13 Freeze screen
14 Mute/Unmute
15 Increase/Decrease Brightness
16 Blank Screen
17 Adjust Aspect Ratio

Remote Control Effective Range

The working range of the remote control is shown here. It has an effective range of 6 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

Effective Range of the Remote Control

Replacing the Batteries of the Remote Control

  1. Remove the cover on the rear of the remote control.
  2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
  3. Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
Replacing the Batteries of the Remote Control
There is a risk of explosion if batteries are replaced with the incorrect type.
NOTE:
  • It is recommended that you do not mix battery types.
  • Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.

Using Gestures

Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.

NOTE: Gesture availability will vary based on the application.


Select and Deselect an Object (Clicking)
Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click.
Single Click
Display Menu Options (Right-Clicking)
Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click.
Right Click
Double-Clicking
Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click.
Double Click
Moving an Object
Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location.
Drag
Erasing Digital Ink
Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase.
Erase

Connecting External Devices and Touch Connection

Connecting External Devices

USB Type-C Connection

To connect via USB Type-C:

Connect a USB Type-C cable from your external device to the Type-C port on the ViewBoard.

DisplayPort Connection

To connect via DisplayPort:

  1. Connect a DisplayPort cable from your external device to the DisplayPort port on the ViewBoard.
  2. Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

HDMI Connection

To connect via HDMI:

  1. Connect an HDMI cable from your external device to the HDMI port on the ViewBoard.
  2. Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

VGA Connection

To connect via VGA:

  1. Connect a VGA cable from your external device to the VGA port on the ViewBoard.
  2. Connect a USB cable to the external device from the TOUCH port of the ViewBoard.

RS-232 Connection

RS-232 Connection

When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

USB and Networking Connections

Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.

USB Peripherals

USB Connection

Plug the USB device cable into the USB port.

Networking Connection

Network Connection

Plug the network cable into the LAN port.

Media Player Connection

Media Player Connection

To connect a media player:

  1. Connect the HDMI cable to the HDMI ports on your ViewBoard and peripheral device.
  2. Plug in the power cord of your ViewBoard, and turn on the power supply switch.
  3. Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
  4. Press the INPUT button on the remote control and switch to the “HDMI” input source.

SPDIF Connection

SPDIF Connection

To connect to an external sound system:

  1. Connect an optical cable from the SPDIF port to your sound system’s optical connector.
  2. Plug in the power cord of your ViewBoard, and turn on the rear-panel power supply switch.
  3. Press the Power button on the right-hand side of the ViewBoard to turn the screen on.

Video Output Connection

Video Output Connection

To output video via a display device:

  1. Connect an HDMI cable to the HDMI IN port of your display device, and the other end to the HDMI OUT port of your ViewBoard.
  2. Plug in the power cord of your ViewBoard, and turn on the power supply switch.
  3. Press the Power button on the right-hand side of the ViewBoard to turn the screen on.

Power On/Off your ViewBoard

  1. Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.
  2. IFP52 Power Switch.png
  3. Press the Power button to turn on the ViewBoard.
  4. To turn the ViewBoard off, press and hold the Power button.

Initial Launch Setup

When you first turn on your ViewBoard, an initial setup wizard will launch.

  1. Select your Language.
  2. Setup and verify your LAN connection.
  3. Select your Time Zone to set the Date and Time.
  4. Select your preferred System Mode.
  5. Select your Power Saving plan.
  6. Accept or Decline the Privacy and Copyright Protection Terms.

vLauncher - Customizable Welcome Screen

IFP52 Home Screen.png

vLauncher Message

Both the vLauncher Title and Subtitle can be customized by tapping on them. Additionally, a password can be set by tapping on Set Password.

Applications

  • Installed applications can all be found on the welcome screen. To view all applications tap on the Down Arrow.
  • To hide the application drawer tap the Up Arrow.
  • To add a shortcut to an application, tap, hold, and drag up the icon.
  • To remove an application shortcut, tap, hold, and drag the icon down.

Toolbar

Toolbar trigger icons are on the edge of the ViewBoard launcher providing access to your tools.

IFP52 Home Toolbar.png

To launch a tool:

  1. Tap a Toolbar trigger icon.
  2. Tap on your desired tool icon.
IFP52 Home Toolbar Closeup.png
NOTE: The default toolbar setting is to be available for all input sources; however, users can go to: Settings > Preference > Toolbar setting to adjust the options: (1) available for all input sources, (2) hide the toolbar for all input sources.

Toolbar Icons

Icon Description
IFP52 Icon Return.png
Return to the previous operation screen.
IFP52 Icon Home.png
Return to the Home Screen of the Embedded Player.
IFP52 Icon Recent.png
Display all embedded applications that are currently being used.
IFP52 Icon App.png
View all installed applications.
IFP52 Icon mvb.png
Launch the myViewBoard software.
IFP52 Icon Recorder.png
Record, view, and save the on-screen content.
IFP52 Icon Draw.png
Access the pen, highlighter, clear, and save options.
IFP52 Pen Icon.png
IFP52 Highlighter Icon.png
IFP52 Eraser.png
IFP52 Undo Icon.png
Pen
Highlighter
Eraser
Undo
IFP52 Redo Icon.png
IFP52 Clean Icon.png
IFP52 Save Icon.png
IFP52 Exit Icon.png
Redo
Clean
Save
Exit
Pen
Annotate the overlay of any input source with black, white, yellow, orange, red, pink, green, or blue ink.
Highlighter
Mark and highlight with yellow, grey, gold, orange, red, pink, green or blue ink.
Eraser
Selectively remove the digital ink on the screen.
Undo
Undo the previous action.
Redo
Redo the previous action.
Clean
Clears all the digital ink on the screen.
Save
Save the screen image and any annotations.
Exit
Close the drawing tool.
IFP52 Icon More.png
View more applications within the ViewBoard toolbar.
IFP52 Screen Freeze Icon.png
IFP52 Spotlight Icon.png
IFP52 Stopwatch Icon.png
Screen Freeze
Spotlight
Stopwatch
IFP52 Timer Icon.png
IFP52 Hide Unhide Icon.png
IFP52 Screen Capture Icon.png
Timer
Hide/Unhide
Screen Capture
Screen Freeze
Convert the currently displayed content into a still image; then you can zoom in, zoom out, go back to full screen, and exit.
Spotlight
Highlight the focus content zone. Tap the Setting icon to adjust the spotlight size and alpha blending effect.
Stopwatch
Tapping Start will initiate the stopwatch. At any time, the stopwatch can be paused, resumed, split, or reset.
Timer
Access the countdown timer with an optional alarm setting. Touch and swipe to adjust the numeric values, then click Start. At any time, the countdown timer can be paused, resumed, or reset.
Hide/Unhide
Hide or unhide the Tool bar trigger icons.
Screen Capture
Take a screenshot of the current screen.
IFP52 Icon Settings.png
Access the General Settings.

On-Screen Display (OSD) Menu

Access General Settings, Input Settings, and Widgets through the OSD Menu.

IFP52 OSD Menu.png

ViewBoard has two options for opening the OSD Menu:

Option 1
Long press anywhere on the vLauncher background.

IFP52 OSD Menu Long Press.png

Option 2
Press the INPUT button on the remote control.

IFP52 OSD Menu Input.png

General Settings

IFP52 General Settings.png

To adjust the Backlight and enable/disable Eye Care:

  1. Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
  2. Drag the brightness slider directly to adjust the backlight value, and/or touch On or Off to enable/disable the function.
  3. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

To adjust the Volume:

  1. Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
  2. Drag the volume slider directly to adjust the value.
  3. Press Mute on the remote control to enable or disable the mute function.
  4. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

Input Settings

IFP52 Input Settings.png

To select an Input Source:

  1. Press INPUT on the remote control, press the setting button on the front panel, or press the setting icon from the toolbar to display the Input Settings
  2. Press ▼/▲/◄/► to select the input source you want.
NOTE: PC source will only display when the slot-in computer is connected.
  1. Press ENTER on the remote control, or touch the input source.
  2. Press BACK on the remote control, or touch a blank area outside of the menu to exit.
NOTE: To adjust the settings of an input source, touch the setting icon next to the highlighted input source.
IFP50-3 Input Settings Icon.png

Widget

NOTE: Only available for the Embedded Player source.
IFP52 Widget Menu.png

To add a widget to the vLauncher welcome screen:

  1. Long press the vLancher background via touch to launch the OSD Menu.
  2. Select Widget.
  3. Touch and hold the desired widget.
  4. Drag the widget onto the vLauncher background.

Settings - HDMI & VGA Input Source

Press MENU on the remote control or select the setting icon next to the input source in Input Settings to launch the Settings menu. Settings include: Audio, Screen, Display, and Adjust.

Audio Settings

IFP52 Audio Settings.png
  1. Press ▼ on the remote control and select the Audio menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust the Volume, Bass, Treble, and Balance directly by touching and adjusting each value, or with the remote control by pressing OK to adjust the option.
  4. Touch the Mute slider directly to enable/disable mute, or press Mute on the remote control.
  5. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

Screen Settings

IFP52 Screen Settings Update.png
  1. Press ▼ on the remote control and select the Screen menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust your preference by touching each value directly, or with the remote control by pressing OK.
  4. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

Display Settings

IFP52 Display Settings.png
  1. Press ▼ on the remote control and select the Display menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust the Brightness, Contrast, Hue, and Sharpness directly by touching and adjusting each value, or with the remote control by pressing OK to adjust the option.
  4. Drag the blue light slider directly to adjust the blue light value.
  5. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

Low Blue Light Filter and Eye Health

The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.

IFP50-3 Blue Light Filter.png

NOTE: To meet TÜV Rheinland low blue light certification, the Display Settings must be:

  • Mode: Standard (Brightness and Contrast are 50)
  • Color Temperature: Filter
  • Blue light Filter: 0

Calculating Breaks
When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.

Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.

Focus Fatigue (20-20-20 Rule)
To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.

Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.

Eye Exercises

Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

Adjust Settings (VGA only)

IFP52 Adjust Settings.png
  1. Press ▼ on the remote control and select the Adjust menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust your preference by touching each value directly, or with the remote control by pressing OK.
  4. Press BACK on the remote control, or touch a blank area outside of the menu to exit.

Embedded Player Settings

When the ViewBoard is in the Embedded Player input source, press MENU on the remote control or tap the setting icon next to the input source in the On-Screen Display (OSD) Menu’s Input Settings to enter the Settings menu.

Wireless & Network

Check current network connection status, set up and manage Wi-Fi, Ethernet, Bluetooth, and VPN, and establish a Wireless hotspot.

IFP52 Settings Wireless and Network.png
NOTE:
  • Wi-Fi, Wireless hotspot and Bluetooth settings will appear when LB-WIFI-001(optional) has been installed.
  • Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable automatically when Ethernet is enabled. Wi-Fi will disable when Wireless hotspot is enabled.
  • The device cannot connect to the Internet when Wireless hotspot is enabled.

Wi-Fi

Setup and manage wireless access points.

  • Tap the toggle button to turn Wi-Fi On or Off.
  • Once On, you can: Add a Network, view Saved Networks, Refresh the network list, or view Advanced settings.
  • In Advanced settings, you can toggle Network notifications On or Off and view Network card info.

Ethernet

Set the local network and proxy.

  • Tap the drop down menu to connect/disconnect the Ethernet.
  • You can adjust Local network and Proxy settings as well.

Wireless Hotspot

Set and share your internet connection with other devices.

  • Tap the toggle button to turn Wireless hotspot On or Off.
IFP52 Wireless Hotspot.png
  • Tap Set up to set the Network name, Security, and Password.

VPN

Setup and manage Virtual Private Networks.

IFP52 VPN.png

To create a VPN profile:

  1. Go to: Settings > Wireless & Network > VPN and tap Add VPN.
  2. Key in the Name.
  3. Select the VPN Type.
  4. Choose to enable/disable PPP encryption (MPPE) and/or show Advanced options.

Share

SAMBA

The SAMBA Service provides file sharing via LAN. When the SAMBA Service is enabled, the user can explore the ViewBoard file system with a PC or mobile equipment.

  1. To access, go to: Settings > Share > SAMBA.
  2. Tap the toggle button to enable the SAMBA Service, then set a password if needed.
  3. Ensure the ViewBoard and client equipment are connected to the same network.
  4. Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP address.
  5. Key in the user name and password, then select OK (if necessary).
  6. After a successful log in, the ViewBoard files will be available.

Display

Adjust the Wallpaper, Theme, Protection, and HDMI Out settings.

IFP52 Display.png

Wallpaper

Users can change their wallpaper with default images (both still and live), or use their own by tapping My Photo and selecting the image file.

IFP52 Wallpaper.png

Protection

Toggle HDCP & Copyright and Burn-in Protection Interval On/Off, and set a Password for Screen Lock.

IFP52 Protection Update.png

HDMI Out

Adjust the HDMI Out Resolution setting and disable/enable the display speaker when connected via HDMI Out.

IFP52 HDMI Out Update.png
Item Description
On The ViewBoard speaker will be muted and send 100% volume via HDMI Out.
Off The volume percentage via HDMI Out will be the same as the ViewBoard speaker.

Preference

View and adjust Touch, Language, Keyboard & Input Method, Date & Time, Boot Mode & Advanced Setting, Start up & Shut down, and Toolbar settings.

IFP52 Preference Settings.png

Touch

Adjust Touch Settings and toggle Touch Sounds On/Off.

IFP52 Touch.png

Language

Choose the preferred language from the available languages.

IFP52 Language.png

Keyboard & Input Method

Enable/disable the visual keyboard and/or change the default input method.

IFP52 Keyboard Input.png

Date & Time

Set the system time and format.

IFP50-3 Date and Time.png
Item Description
Automatic Date & Time When enabled, the ViewBoard will automatically synchronize the date and time via the Internet.
Time Zone Select the appropriate time zone.
Time Format Choose from 12-hour or 24-hour time format. Simply toggle 24-hour format On/Off.
Date Format Select from the available date formats.

Boot Mode

Adjust the preferred boot up mode and set/reset a password.

Item Description
Normal Mode The embedded screen sharing Apps will run normally.
Secured Mode The embedded screen sharing Apps will be removed.
Disable Embedded OS The system will automatically reboot, and then the Embedded OS will not appear.
ViewBoard Settings Access Password Toggle to lock/unlock the ViewBoard Settings.
Password for Protection Modify the Boot mode and ViewBoard Settings entry password.
Local File Protection Policy Choose how long to keep local storage files in the Folder app.
Color Correction Color correct the ViewBoard display screen.
Reset ViewBoard Reset the ViewBoard to its factory default settings.

Startup & Shutdown

Set the Startup Input, Standby Mode, EnergyStar Mode, Black Screen After Startup, Power off Reminder timer and Schedule settings.

IFP52 Startup and Shutdown Update.png
Item Description
Startup Input Adjust the Startup Input preference.
Display Setting when No Signal Decide what happens to the display when there is no signal for HDMI, PC, or VGA sources.
Standby Mode Decide what happens when you press the Power button while the ViewBoard is On.
EnergyStar Mode Enable to automatically initiate Sleep Mode when the screen is idle for one hour.
Black Screen After Startup When enabled, the ViewBoard will turn off the backlight automatically after booting up.
Time Switch Power Off Reminder When enabled, the ViewBoard will turn off without any reminder after the scheduled off time.
Schedule Schedule a Boot and Shut off time.

Toolbar Setting

Adjust the Side toolbar setting.

IFP52 Toolbar Settings.png

Input Source

Adjust the input source names and settings, as well as the side tool bar settings.

IFP52 Input Source Settings.png

Rename Input Source

Set labels for each input source that will be easily recognized when displayed.

IFP52 Rename Source.png

Source

Toggle Wake up by active source, Signal auto search, and HDMI CEC and select Input port auto switch.

IFP52 Source.png
Item Description
Wake up by Active Source The screen will turn on automatically after plugging in an HDMI cable when the screen is off.
Signal Auto Search When enabled, if the current source does not have a signal, the ViewBoard will automatically search for an input source.
Input Port Auto Switch The original signal will automatically switch to a new cable after it’s plugged in.
Energy Saving Set a time period to power off if no signal is detected.
HDMI CEC Enable/disable HDMI CEC functions.

App

The user can view App information and force stop, uninstall, clear data, clear cache, and clear defaults.

IFP52 App Settings.png
NOTE:
  • Pre-loaded apps cannot be uninstalled.
  • Not all apps support Clear Defaults.

App

View any running or installed applications. Tap on them for more detailed information and options.

  • By tapping on a running application, you can see more information, stop, or report the application.
  • Selecting All or Download will list all installed applications.
  • Tapping on any application will display further information and options.

System

View and adjust Storage, Security, System Update, and About device settings.

IFP52 System Settings.png

Storage

Users can check the storage status of their ViewBoard.

Clone to USB

Copy settings to an external USB drive.

IFP52 Clone to USB.png

Display ID

Assign a number to remote control the display by RS-232/LAN.

IFP52 Display ID.png
  • To assign or change the Display ID, tap Change and input a number.
NOTE: The Display ID is for RS-232 users, and the range is 01~99.

Security

Review Certificate, Trusted Credential storage, and Unknown sources install settings.

  • Tap on Install certificate from storage to add additional certificates.
  • Selecting Clear Credentials will remove all manually installed credentials.
NOTE: Pre-loaded credentials cannot be cleared.
  • Under Trusted Credentials view and edit all trusted and installed CA certificates.
  • Tapping on a credential will provide more detailed information.
  • Allow the installation of applications from unknown sources by selecting the box under Unknown source security.
NOTE: Apps from unknown sources may not be compatible or work properly.

Privacy and Copyright Protection
Agree/disagree to allow the ViewBoard to collect user behavior data.

IFP52 Privacy and Copyright.png

System Update

The ViewBoard automatically searches for software updates whenever connected to the Internet (OTA). With just one click, users can update their version of ViewBoard software.

IFP52 Update.png
Item Description
Auto Update When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off.
Schedule Set the update time.
Manual Update Update the software manually.
Check Update Check for any available updates.
Local Update Update the system from an external USB device.

About Device

Display Embedded Player information, Legal information, and Asset Tagging.

  • By selecting Edit, the asset information can be adjusted.
  • Tap on Legal information to check open source licenses.

Embedded Digital Whiteboarding App

Within ViewBoard, ViewSonic offers the embedded digital whiteboarding app, Whiteboard.

Whiteboard

Floating Bar

IFP52 Mvb floating bar.png

Toolbar

IFP52 Mvb toolbar.png

ViewBoard Cast

Working with ViewBoard® Cast software, the vCastReceiver app, will allow the ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s).

ViewBoard Cast (vCast)

Network Information

  • ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and across the subnet network.
  • Connected devices will show up under “Device List” on the same subnet connection.
  • If the device does not show up under “Device List”, users will need to key-in the on-screen PIN-code.

ViewBoard Cast is a wireless peer to peer data communication, therefore the below port settings are required:

Ports:

  • CP: 56789, 25123, 8121, and 8000
  • UDP: 48689 and 25123

Port and DNS activation:

  • Port: 8001
  • DNS: h1.ee-share.com

Cast Sender from Windows-based, Macbook, and Chrome Devices

IFP52 vCast Sender 1.png

Windows, Mac, Chrome Devices:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Visit the address that is shown on the ViewBoard to download the application.
  3. Launch the application and enter the PIN Code or click Device List, then click the connect icon next to the Device Name.
IFP52 vCast Sender 2.png
IFP52 vCast Sender 2-1.png

Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based phone/tablet

IFP52 vCast Sender 3.png

Android/iOS:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Scan the QR Code that is shown on the ViewBoard to download directly from the server, or download from the Google Play Store or the Apple Store.
  3. Launch the application and select the correct Device Name and input the pin to connect. You can also directly input the pin-code displayed on the ViewBoard to connect.

Apple Airplay®:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Directly open AirPlay and select the Device Name to connect.
  3. Another “AirPlay Password” will be generated on-screen for connection.
IFP52 vCast Sender 4.png

Screen Recorder

Capture everything that is displayed on screen in a video format.

IFP52 Screen Recorder.png

To launch the Screen Recorder application:

  1. Select the Screen Recorder icon in the application drawer.
  2. Tap the record icon and select the preferred recording configurations. Then tap the check mark.
  3. Select Start Now and a three (3) second countdown will begin. Screen recording will begin immediately after the countdown.
  4. After stopping the recording, you will be able to preview the video, save it, or discard it.

Other Default Applications

vSweeper

Clear unnecessary data and unwanted files.

VSweeper 1.png

Advanced Settings can also be customized to the user's needs.

VSweeper 2.png

Screen Lock

Set a screen lock password and enable screen lock.

NOTE: If the user forgets the password, use the remote control and press INPUT-0-2-1-4 to restore the password to default.

To set a screen lock password:

  1. Go to: Settings > Protection > Password for screen lock, or select the Screen Lock icon in the apps list.
  2. Select Set Password, and input a new four (4) digit password. Then select OK.
  3. Now when selecting the Screen Lock icon, the screen will be locked.

Chromium

Web browser for surfing the internet.

IFP52 Chromium.png

Folders

File Type Menu

Item Description
Whiteboard Interactive whiteboard files
Documents Office files
Images Image files
Videos Video files
Audio Audio files
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RS-232

This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.

The protocol contains three command sections:

  • Set-Function
  • Get-Function
  • Remote control pass-through mode
NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

Description

RS-232 Hardware Specification

ViewSonic LFD communication port on the rear side:

  1. Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector)
  2. Use of crossover (null modem) cable for connection
  3. Pin Assignment:
Pin # Signal Remark
Male DSUB 9-Pin (preferred) 1 NC
Male DSUB.png
2 RXD Input to Display
3 TXD Output to Display
4 NC
5 GND
Female DSUB 9-Pin 6 NC
Female DSUB.png
7 NC
8 NC
9 NC
frame GND
Item Signal Remark
3.5 mm barrel connector
(alternative for limited space)
Tip TXD Output from Display
IFP52 Barrel Connector.jpg
Ring RXD Input to Display
Sleeve GND

LAN Hardware Specification

ViewSonic LFD communication port on the rear side:

  1. Connector type: 8P8C RJ45
  2. Pin assignment:
Pin # Signal Remark
LAN Spec.png
1 TX+ Output from Display
2 TX- Output from Display
3 RX+ Input to Display
4 BI_D3+ For 1G case
5 BI_D3- For 1G case
6 RX- Input to Display
7 BI_D4+ For 1G case
8 BI_D4- For 1G case
frame GND

RS-232 Communication Setting

  • Baud Rate Select: 9600bps (fixed)
  • Data bits: 8 bits (fixed)
  • Parity: None (fixed)
  • Stop Bits: 1(fixed)

LAN Communication Setting

  • Type: Ethernet
  • Protocol: TCP/IP
  • Port: 5000 (fixed)
  • WOL Port: 9 (fixed) for UDP
  • Cross subnet: No
  • Logon Credentials: No

Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:

  1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
  2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

Protocol

Set-Function Listing

The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.

Set-Function Description:

Length Total Byte of Message excluding “CR”
LFD ID Identification for each of Display (01~98; default is 01)
ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply.
The LFD ID can be set via the OSD menu for each Display.
Command Type Identify command type,
"s" (0x73h): Set Command
"+" (0x2Bh): Valid Command Reply
"-" (0x2Dh): Invalid Command Reply
Command Function command code: One byte ASCII code.
Value [1~3] Three bytes ASCII that defines the value.
CR 0x0D

Set-Function Format Send: (Command Type="s")

Name Length ID Command Type Command Value1 Value2 Value3 CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5 6 7 8 9

Reply: (Command Type="+" or "-")

Name Length ID Command Type CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5
NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.


Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.

Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32
0x73 0x24 0x30 0x37 0x36 0x0D

Reply (Hex Format)

Name Length ID Command Type CR
Hex 0x34 0x30
0x32
0x2B 0x0D

Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.

Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32
0x73 0x24 0x30 0x37 0x35 0x0D

Reply (Hex Format)

Name Length ID Command Type CR
Hex 0x34 0x30
0x32
0x2D 0x0D

Set-Function Table

A. Basic Function

Set Function Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII bytes)
Power On/Off
(Standby)
8 s ! 21 000: STBY
001: ON
1. The Power-on via LAN control may works only under specific mode. To see display UG for details. *3.1.1
2. “WOL by MAC address” may available as alternative.*3.2.1
Input Select 8 s " 22 004: HDMI 1
014: HDMI 2
024: HDMI
006: VGA
007: Slot-in PC (OPS)
009: DP
019: Type-C
00A: Embedded/Main (Android)
1. No need for USB
2. For the case of two more same sources, the 2nd digital is used to indicate the extension.
3. The HEX of 00A is 30 30 41.
Brightness 8 s $ 24 000 ~ 100
900: Bright down (-1)
901: Bright up (+1)
*3.1.1
Backlight*3.2.0 8 A B 42 000~100 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness.
2. Derived from Color calibration.
*3.2.0
Power Lock 8 s 4 34 000: Unlock
001: Lock
*See note in details
Volume 8 s 5 35 000 ~ 100
900: Volume down(-1)
901:Volume up(+1)
Mute 8 s 6 36 000: OFF
001: ON (mute)
Button Lock 8; s 8 38 000: Unlock
0001: Lock
*See note in details
Menu Lock 8 s > 3E 000: Unlock
001: Lock
*See note in details
Number *3.1.1 8 s @ 40 000~009
Key Pad *3.1.1 8 s A 41 000: UP
001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/(EXIT)
007: EXIT
Remote Control 8 s B 42 000: Disable
001: Enable
002: Pass through
Disable: RCU will be no function
Enabled: RCU controls normally
Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself.
Restore Default 8 s ~ 7E 000 Recover to factory setting

B. Optional Function

Set Function Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII bytes)
Contrast 8 s # 23 000~100
Sharpness 8 s % 25 000~100
Color 8 s & 26 000~100
Tint 8 s ' 27 000~100
Backlight On_Off 8 s ( 29 000: Off
001: On
Color Mode 8 s ) 29 000: Normal
001: Warm
002: Cold
003: Personal
Freeze On_Off 8 s . 2A 000: Off
001: On
Bass 8 s . 2E 000~100
Treble 8 s / 2F 000~100
Balance 8 s 0 30 000~100 050 is central
Picture Size 8 s 1 31 000: FULL (16:9)
001: NORMAL (4:3)
002: REAL (1:1)
*3.1.0
OSD language 8 s 2 32 000: English
001: French
002: Spanish
Could be extended for more supported languages by model
Date: Year 8 s V 56 Y17~Y99 Last 2 digits
(20)17~(20)99
Date: Month 8 s V 56 M01~M12 2 digits
Date: Day 8 s V 56 D01~D31 2 digits
Time: Hour 8 s W 57 H00~H23 24-hr format. 2 digits.
Time: Min 8 s W 57 M00~M59 2 digits
Time: Sec 8 s W 57 S00~S59 2 digits
Customized Hot Keys 8 s X 58 001~999
001: Open MVBA app

Technical Specifications

IFP52.png
Model No. P/N
VS18373 IFP6552-1A
IFP6552-1B
VS18374 IFP7552-1A
IFP7552-1B
IFP7552-1BH
VS18375 IFP8652-1A
IFP8652-1B
IFP8652-1BH
Item Category Specifications
Model P/N. IFP6552-1A
IFP6552-1B
IFP7552-1A
IFP7552-1B
IFP7552-1BH
IFP8652-1A
IFP8652-1B
IFP8652-1BH
No. VS18373 VS18374 VS18375
Screen Size 65.5" 74.5" 85.5"
Input Signal 3 x HDMI
1 x VGA
1 x DisplayPort
1 x USB Type-C
1 x Audio In
1 x LAN (RJ45)
4 x USB Type A (3.0)
1 x USB Type A (2.0)
Output Signal 1 x HDMI
1 x Earphone
1 x SPDIF
2 x USB Type B
Speaker Output 15W x 2, 15W Subwoofer x 1
RS-232 RS-232 Communication
Power Voltage 100V-240V AC 50/60Hz
Operating Conditions Temperature 32° F to 104° F (0° C to 40° C)
Humidity 20%~80% non-condensing
Altitude < 3,000 m
Storage Conditions Temperature 14° F to 140° F (-10° C to 60° C)
Humidity 10%~80% non-condensing
Altitude < 3,000 m
Dimensions Physical (mm) 1509.1 x 955.4 x 119.1 1720.1 x 1069.6 x 118.4 1966.4 x 1204.4 x 118.4
Dimensions Physical (in) 59.41 x 37.61 x 4.69 67.72 x 42.11 x 4.66 77.42 x 47.42 x 4.66
Weight Physical (kg) 43.9 56.8 71
Weight Physical (lbs) 96.78 125.22 156.53
Power Consumption On 190W (Typical) 227W (Typical) 332W (Typical)
Off < 0.5W < 0.5W < 0.5W

Display Modes

VGA Mode

Resolution Refresh Rate (@)
640 x 480 60Hz, 72Hz, 75Hz
720 x 400 85Hz
800 x 600 56Hz, 60Hz, 72Hz, 75Hz
832 x 624 75Hz
1024 x 768 60Hz, 70Hz, 75Hz
1280 x 1024 60Hz, 75Hz
1600 x 1200 60Hz
1920 x 1080 60Hz
1920 x 1200 60Hz

HDMI Mode

Resolution Refresh Rate (@)
640 x 480 60Hz, 72Hz, 75Hz
720 x 400 70Hz
800 x 600 56Hz, 60Hz, 72Hz, 75Hz
1024 x 768 60Hz, 70Hz, 75Hz
1280 x 1024 60Hz, 75Hz
1680 x 1200 60Hz
1920 x 1080 60Hz
1920 x 1200 60Hz
3840 x 2160 25Hz, 30Hz, 50Hz, 60Hz

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliant Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

CE Conformity for European Countries

Ce-mark.png

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

The following information is only for EU-member states:

WEEE Logo.gif

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum Concentration Actual Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

  • Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
  • Copper alloy containing up to 4% lead by weight.
  • Lead in high melting temperature type solders (i.e., lead-based alloys containing 85% by weight or more lead).
  • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, (e.g., piezoelectronic devices, or in a glass or ceramic matrix compound).

ENERGY STAR® statement

ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.

The following logo appears on all ENERGY STAR®-certified models:

Energy Star.jpg
NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
http://www.viewsonic.com/company/green/recycle-program/

Europe
http://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan
https://recycle.epa.gov.tw/

Copyright Information

Copyright© ViewSonic® Corporation, 2021. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

IFP52_UG_ENG_1a_2021-02-22

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

You will need the product's serial number

Asia Pacific & Africa

Country / Region Website
Australia https://viewsonic.com/au/
Bangladesh https://www.viewsonic.com/bd/
中囯(China) https://www.viewsonic.com.cn
香港 (繁體中文) https://www.viewsonic.com/hk/
Hong Kong (English) https://www.viewsonic.com/hk-en/
India https://www.viewsonic.com/in/
Indonesia https://www.viewsonic.com/id/
Israel https://www.viewsonic.com/il/
日本 (Japan) https://www.viewsonic.com/jp/
Korea https://www.viewsonic.com/kr/
Malaysia https://www.viewsonic.com/my/
Middle East https://www.viewsonic.com/me/
Myanmar https://www.viewsonic.com/mm/
Nepal https://www.viewsonic.com/np/
New Zealand https://www.viewsonic.com/nz/
Pakistan https://www.viewsonic.com/pk/
Philippines https://www.viewsonic.com/ph/
Singapore https://www.viewsonic.com/sg/
臺灣 (Taiwan) https://www.viewsonic.com/tw/
ประเทศไทย (Thailand) https://www.viewsonic.com/th/
Việt Nam https://www.viewsonic.com/vn/
South Africa & Mauritius https://www.viewsonic.com/za/

Americas

Country / Region Website
United States https://www.viewsonic.com/us/
Canada https://www.viewsonic.com/us/
Latin America https://www.viewsonic.com/la/

Europe

Country / Region Website
Europe https://www.viewsonic.com/eu/
France https://www.viewsonic.com/fr/
Deutschland https://www.viewsonic.com/de/
Қазақстан https://www.viewsonic.com/kz/
Россия https://www.viewsonic.com/ru/
España https://www.viewsonic.com/es/
Türkiye https://www.viewsonic.com/tr/
Україна https://www.viewsonic.com/ua/
United Kingdom https://www.viewsonic.com/uk/


Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.
    • Damage to or loss of any programs, data, or removable storage media.
    • Normal wear and tear.
    • Removal or installation of the product.
  • Software or data loss occurring during repair or replacement.
  • Any damage of the product due to shipment.
  • Causes external to the product, such as electric power fluctuations or failure.
  • Use of supplies or parts not meeting ViewSonic’s specifications.
  • Failure of owner to perform periodic product maintenance as stated in the User Guide.
  • Any other cause which does not relate to a product defect.
  • Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
  • Software - Any third-party software included with the product or installed by the customer.
  • Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
  • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
  • Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
  • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified or removed.
  • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
    • Causes external to the product, such as electrical power fluctuations or failure.
    • Use of supplies or parts not meeting ViewSonic®’s specifications.
    • Normal wear and tear.
    • Any other cause which does not relate to a product defect.
  • Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
  • Removal, installation, insurance, and set-up service charges.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
  • Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx

Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx

Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com

Cuernavaca:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com

Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx

Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com

Guerrero Acapulco:
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627

Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx

MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com

Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com

Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico

FOR USA SUPPORT:
ViewSonic® Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688
http://www.viewsonic.com

Using the ViewBoard Safely

Please read the following Safety Precautions before you start using the device.

  • Keep this user guide in a safe place for later reference.
  • Read all warnings and follow all instructions.
  • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
  • Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
  • Avoid exposing the device to direct sunlight or other sources of sustained heat.
  • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
  • Use a soft, dry cloth to clean the external housing.
  • When moving the device, be careful not to drop or bump the device on anything.
  • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
  • Do not place any heavy objects on the device or connection cables.
  • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
  • The device is a monitor with an LED backlight intended for general office use.
  • Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
  • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
  • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
  • Only use attachments/accessories specified by the manufacturer.
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  • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
  • Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
  • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
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  • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
    • if the power supply cord or plug is damaged
    • if liquid is spilled onto or objects fall in the unit
    • if the unit is exposed to moisture
    • if the unit does not operate normally or has been dropped

CAUTION

Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:

  • When the power supply cord or plug is damaged.
  • If liquid has been spilled onto or objects have fallen into the unit.
  • If the unit has been exposed to moisture.
  • If the unit does not operate normally or has been dropped.

Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

  • Using cabinets or stands recommended by the manufacturer of the device.
  • Only using furniture that can safely support the device.
  • Ensuring the device is not overhanging the edge of the supporting furniture.
  • Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
  • Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
  • Educating children about the dangers of climbing on furniture to reach the device or its controls.

If the existing device is going to be retained and relocated, the same considerations as above should be applied.

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Troubleshooting Common Problems

General

Problem or Issue Possible Solutions
Remote Control is not working
  1. Check whether something is obstructing the display’s remote control receiver.
  2. Check whether the batteries in the remote control are installed correctly.
  3. Check whether the batteries need to be replaced.
The unit turns off unexpectedly
  1. Check whether Sleep mode is enabled.
  2. Check if there is a power outage in your area.
  3. Turn on the display and see if the problem is with the signal and control system.

PC Mode

Problem or Issue Possible Solutions
No PC signal
  1. Check the display settings.
  2. Check the display resolution.
  3. Adjust the Hs &Vs (synchronization) settings using the OSD menu.
Background streaking
  1. Choose auto adjust.
  2. Adjust clock and phase.
False color
  1. Check the VGA connection.
  2. Adjust the chroma, brightness, and contrast settings.
Unsupported format
  1. Choose auto adjust.
  2. Adjust clock and phase settings.

Touch Function

Problem or Issue Possible Solutions
Touch function is not responding
  1. Check that drivers are installed correctly.
  2. Reinstall driver(s).
  3. Check setup and align it.
  4. Check whether the touch pen is working properly.

Video Not Working Properly

Problem or Issue Possible Solutions
No picture / No sound
  1. Check the Power status.
  2. Check the signal cable.
  3. Check that the internal PC is installed correctly.
Picture is unclear or cuts in and out
  1. Check the signal cable.
  2. Check if other electronics are interrupting the signal.
Poor quality picture
  1. Adjust chroma, brightness, and contrast settings in the menu.
  2. Check the signal cable.

Audio Not Working Properly

Problem or Issue Possible Solutions
No sound
  1. Press the Mute/Unmute button.
  2. Adjust the volume.
  3. Check the audio cable.
One speaker only
  1. Adjust the sound balance in the menu.
  2. Check the sound control panel settings of the computer.
  3. Check the audio cable.
NOTE: SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.

Maintaining the ViewBoard

General Precautions

  • Make sure the device is turned off and the power cable is unplugged from the power outlet.
  • Never spray or pour any liquid directly onto the screen or case.
  • Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
  • Do not use the system continuously for long periods of time.

Cleaning the Screen

  • Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
  • If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

  • Use a soft, dry cloth.
  • If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

  • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
  • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.