Commercial Display Troubleshooting

From ViewSonic User Guide Database

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 Check whether something is obstructing the display’s remote control receiver.

Solution 2 Check whether the batteries in the remote control are installed correctly.

Solution 3 Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 Check whether Sleep mode is enabled.

Solution 2 Check if there is a power outage in your area.

Solution 3 Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 Check the display settings.

Solution 2 Check the display resolution.

Solution 3 Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 Choose auto adjust.

Solution 2 Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 Check the VGA connection.

Solution 2 Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 Choose auto adjust.

Solution 2 Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 Check that drivers are installed correctly.

Solution 2 Reinstall driver(s).

Solution 3 Check setup and align it.

Solution 4 Check whether the touch pen is working properly.

Video Not Working Properly

Why is there no picture and/or no sound?

Solution 1 Check the Power status.

Solution 2 Check the signal cable.

Solution 3 Check that the internal PC is installed correctly.

The picture is unclear and/or cutting in and out.

Solution 1 Check the signal cable.

Solution 2 Check if other electronics are interrupting the signal.

Why is the picture quality poor?

Solution 1 Adjust chroma, brightness, and contrast settings in the menu.

Solution 2 Check the signal cable.

Audio Not Working Properly

Why is there no sound?

Solution 1 Press the Mute/Unmute button.

Solution 2 Adjust the volume.

Solution 3 Check the audio cable.

Sound is only coming out from one speaker.

Solution 1 Adjust the sound balance in the menu.

Solution 2 Check the sound control panel settings of the computer.

Solution 3 Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

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