Package Contents


Power Cable (3m/9.84 ft)	HDMI Cable (3m/9.84 ft)	Remote Control	AAA Battery x 2

RS-232 Adapter	Wall Mount Screw x 4	Compliance Statement	Quick Start Guide

LCD Display	USB-C Cable (1.8m/5.9 ft)

Note: The cables included in your package may vary depending on your country. Please contact your local reseller for more information.

Wall Mount Kit Specifications (VESA)

Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.

Model	VESA Spec. (A x B)	Standard Screw (C x D)	Quantity
CDE9830	800 x 600 mm	M8 x 25 mm	4

Important:

Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.
Only mount the display in landscape orientation. Never mount in a portrait orientation.

Product Overview

Front Panel

Rear Panel

Control Panel

Number	Button	Description
1	Left / Volume Increase	Increase the volume level. In the OSD Menu, press to adjust the value of the selected item.
2	Right / Volume Decrease	Decrease the volume level. In the OSD Menu, press to adjust the value of the selected item.
3	Up	In the OSD Menu, press to select an item.
4	Down	In the OSD Menu, press to select an item.
5	Input	Press the INPUT key to enter the input source menu, and press the Arrow keys to select the signal source. Confirm an operation under the MENU key operations.
6	Menu	Press the MENU key to enter the main menu. Confirm the operation in the input source menu.
7	Power	Press to turn On/Off the display.

I/O Panel

Number	Port	Description
1	Power Switch	Turn the device On/Off.
2	AC IN	AC power input.
3	SPDIF	Multichannel sound via optical signals.
4	LAN	Standard RJ45 (10M/100M/1G) Internet connection interface.
5	USB 2.0	Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/500mA)
6	USB 3.0	Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/900mA)
7	RS-232	Serial interface; used for mutual transfer of data between devices.
8	HDMI OUT	Extend content out to another display device.
9	HDMI 2	High definition input; connect to a PC with HDMI output, set-top box, or other video device.
10	HDMI 1 (ARC)	High definition input; connect to a PC with HDMI output, set-top box, or other video device.
11	USB Type C	USB Type C input; connect to a PC with USB Type C output. (Output rating: 20Vdc/3.25A).

Remote Control Overview

Remote Control

Number	Description
1	Power ON/OFF
2	Screen capture
3	Back to the Launcher screen
4	Back/Return to the previous page
5	Increase/Decrease the volume
6	Number Keypad
7	Information
8	Input source selection
9	Media control buttons: Red - Play / Pause Green - Stop Yellow - Forwards Blue - Backwards
10	Settings menu
11	Up/Down/Right/Left/OK
12	Freeze Screen
13	Mute/Unmute
14	Increase/Decrease Brightness
15	Blank Screen
16	Adjust Aspect Ratio

Remote Control Effective Range

The working range of the remote control is shown here. It has an effective range of 6 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

Replacing the Batteries of the Remote Control

Remove the cover on the rear of the remote control.
Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.

There is a risk of explosion if batteries are replaced with the incorrect type.

NOTE:

It is recommended that you do not mix battery types.

Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.

Connecting External Devices and Touch Connection

USB Type C Connection

To connect via USB Type C:

Connect a USB Type C cable from your external device to the Type C port on the display.

HDMI Connection

To connect via HDMI:

Connect an HDMI cable from your external device to the HDMI port on the display.

RS-232 Connection

When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

USB and Networking Connections

Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.

USB Peripherals

Plug the USB device cable into the USB port.

Networking and Modem cables

Plug the network cable into a LAN port.

Media Player Connection

To connect a media player:

Connect an HDMI cable to the HDMI ports on your display and peripheral device.
Plug in the power cord of your display, and turn on the power supply switch.
Press the Power button on the display to turn the screen on.
Press the INPUT button on the remote control and switch to the “HDMI” input source.

Audio Connection

Your external audio device(s) can be connected in any of the following configurations:

SPDIF

To connect to an external sound system:

Connect an optical cable from the SPDIF port to your sound system’s optical connector.
Plug in the power cord of your display, and turn on the power supply switch.
Press the Power button on the display to turn the screen on.

Video Output Connection

To output video via an external display device, connect an HDMI cable to the HDMI IN port of your external display device, and the other end to the HDMI OUT port of the display.

Power On/Off your Display

Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.

NOTE: The AC IN socket is located at the rear, and the Power Switch is located underneath the display.

Press the Power button to turn on the display.
To turn the display off, press the Power button.

Initial Launch Setup

When you first turn on your display, an initial setup wizard will launch.

Language Select
Network
Time Zone
Boot Mode
Power Saving Mode
Privacy and Copyright Protection

Select your Language.
Select your Network.
Select your Time Zone.
Select your Boot Mode.
Select your Power Saving Mode.
Accept/Decline the Privacy and Copyright Protection Agreement.

Home Screen

From the Home Screen all the installed applications can be accessed.

NOTE: Press the Home button on the remote control at any time to return to the Home Screen.

General Settings

Configure basic Network, Device, and System settings.

Network

Configure Ethernet, Wi-Fi, Wireless Hotspot, and Bluetooth settings.

Ethernet

Enable/Disable Ethernet.

NOTE: After Ethernet is Enabled, the Connection Type and MAC Address will be available.

Adjust the Connection Type.

Connection Type	Description
DHCP	Cannot modify IP Address, Netmask, DNS Address and Gateway.
Static IP	Can input IP Address, Netmask, DNS Address and Gateway.

Wi-Fi

Enable/Disable Wi-Fi.
Add a Wi-Fi network or choose from the available listed.

NOTE: After Wi-Fi is Enabled, available networks will be listed.

Wireless Hotspot

Enable/Disable Wireless Hotspot.
Share an internet connection with your devices once enabled.

Bluetooth

Enable/Disable Bluetooth.

Miracast

Enable/Disable Miracast.

Device

Configure Signage Display, System Tools, Display, Apps, and Physical Keyboard settings.

Signage Display

Item	Description
General Settings	Signage Display Name Setup the display’s name. Maximum of 36 characters. Boot Logo Enable/Disable the boot logo. Select a custom boot logo or animation file. NOTE: Ensure “Boot on logo” in the Advanced settings of the OSD Menu is set to “User” to be able to select a custom boot logo or animation file.
Source Setting	Custom App Setup a custom .apk application for Custom input source. If a Custom App is setup, the display will open the App when the input source is changed to “Custom”.
Security	External Storage Enable/Disable USB storage. NOTE: Re-insert any connected USB external storage device(s) after enabling. Unknown Sources Allow or don’t allow the installation of unknown .apk files.

System Tools

Item	Description
Clear Storage	All Clear all folder data. Internal Storage Only clear internal storage folder data. USB Storage Only clear USB storage folder data.
Reset	Factory Reset Return to factory default settings.
Import & Export	Export Signage Display Settings Export display settings to a USB. NOTE: The saved file name will be: vs8386SettingFile.txt File will be saved in a folder titled “ViewSonic”. If one does not exist, it will be created. Import Signage Display Settings Import display settings from a USB.
Clone	Create a copy of media files from the internal storage folder “AutoPlayFiles”. Source Choose the media files copy location (Internal Storage or USB). Target Select Internal Storage or USB as the target for the copied media files.

Display

Item	Description
Font Size	Adjust the display’s font size.
Backlight	Adjust the brightness of the display.
Orientation	Select landscape or portrait mode.
Wallpaper	Choose a background image for the display.

Apps

View any running or installed applications. Select them for more detailed information and options.
By selecting a running application, more information will be displayed, and the application can be stopped or reported.

System

Date & Time

Set the time zone and Auto Time settings.

CDE12 General Settings Date and Time.png

About

Item	Description
Online System Updates	When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off.
Android Version	Current Android version information.
Kernel Version	Kernel version information.
Build Number	Build number information.

General Settings Menu Tree

Network

Sub-menu	Menu Option
Ethernet	Enable/Disable
	Ethernet Configuration	Connection Type
	Ethernet Configuration	MAC Address
Wi-Fi	Enable/Disable
Wi-Fi	Add Wi-Fi
Wireless Hotspot	Enable/Disable
Wireless Hotspot	Hotspot Configuration
Bluetooth	Enable/Disable
Bluetooth	Available Devices
Miracast	Enable/Disable
Miracast	Name

Device

Sub-menu	Menu Option
Signage Display	General Settings	Signage Display Name
	General Settings	Boot Logo
	Source Setting	Custom App
	Credentials Settings	Trusted Credentials
		User Credentials
		Install from Storage
		Clear Credentials
	Security	External Storage
		Unknown Sources
		Privacy and Copyright Protection
		App Authority
System Tools	Clear Storage	All
		Internal Storage
		USB Storage
	Reset	Factory Reset
	Import & Export	Export Signage Display Settings
		Import Signage Display Settings
	Clone	Clone Media Files
Display	Font Size
	Backlight
	Orientation
	Wallpaper
Apps
Physical Keyboard

System

Sub-menu	Menu Option
System	Date & Time	Select Time Zone
	Date & Time	NTP Server
	About	Online System Updates
		Legal Information
		Android Version
		Kernel Version
		Build Number

On-Screen Display (OSD) Menu

Access Picture, Screen, Audio, Time, Advanced, and About settings.

Navigating the OSD Menu using the Remote Control

On the remote control, press the Settings button to display the OSD Menu.
Use the directional buttons, ▼/▲/◄/► , to select menu items and adjust values.
Press the Back button to go back to the previous menu.
Press the Settings button again to exit the OSD Menu.

On-Screen Display (OSD) Menu Tree

Main Menu	Sub-menu
Picture	Brightness
	Contrast
	Sharpness
	Tint
	Color
	Noise Reduction
	Color Temperature
	Picture Mode
	Overscan
	RGB Range
	Blue Light Filter
	Picture Reset
Screen	Zoom Mode
Screen	Screen Reset
PIP	Sub Mode
	PIP Size
	PIP Position
	PIP Source
	PIP Audio
	PIP Reset
Tiling	Enable
	H Monitors
	V Monitors
	Position
	Frame Comp.
Audio	Balance
	Treble
	Bass
	Volume
	Mute
	Volume Control
	SPDIF Sync
	SPDIF Volume (Line Out)
	Audio Reset
Time	Off Time
	Date and Time
	Schedule
	Slide Show Interval
	OSD Turn Off
	OSD Information
	Time Reset
Advanced	Panel Saving
	Power Save
	Power LED Light
	Boot on Source
	Boot on Logo
	Auto Signal Detection
	No Signal Standby
	HDMI with One Wire
	HDMI EDID
	USB Cloning
	USB Auto Play
	Switch On State
	WOL
	Monitor ID
	Language
	Factory Reset
	Advanced Reset
About	Heat Status
About	Display Information

Picture

Item	Description
Brightness	Adjust the background black levels of the screen image.
Contrast	Adjust the degree of difference between the lightest and darkest parts of the picture and change the amount of black and white in the image.
Sharpness	Adjust the picture quality.
Tint	Adjust the lightness or darkness of the color shade.
Color	Adjust the amount of color present.
Noise Reduction	Reduce image noise and distortion.
Color Temperature	Adjust the color temperature.
Picture Mode	Select a predefined picture setting.
Overscan	Automatically enlarge the original picture horizontally and vertically to an equal aspect ratio that fills the screen.
RGB Range	Manually change the color format options to fit the correct color format range if the colors are not displayed correctly.
Blue Light Filter	Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
Picture Reset	Reset all Picture menu settings to default.

Low Blue Light Filter and Eye Health

Calculating Breaks
When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.

Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.

Focus Fatigue (20-20-20 Rule)
To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.

Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.

Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

Flicker-Free The CDE30 series uses DC-adjustable backlighting, which does not produce a visible or invisible flicker within the 0~3000 Hz range and therefore can reduce eye fatigue.

Screen

Item	Description
Zoom Mode	Dynamically stretch and scale the image output to a different aspect than that of the image input signal. Full Restores the correct proportions of pictures transmitted in 16:9 using the full screen display. Normal The picture is reproduced in 4:3 format and a black band is displayed on either side of the picture. Real This mode displays the image pixel-by-pixel on screen without scaling the original image size.
Screen Reset	Reset all Screen menu settings to default.
PIP^[1]	Sub Mode Select the PIP (Picture-in-Picture) mode. Choose from: Off, PIP, PBP. PIP Size Select the size of the sub picture in the PIP (Picture-in-Picture) mode. Choose from: Small, Medium, Large. PIP Position Select the position of the sub picture in the PIP (Picture-in-Picture) mode. Choose from: Bottom-Right, Bottom-Left, Top-Right, Top-Left. PIP Source Select the input signal for the sub-picture. PIP Audio Select the audio source for the Sub Mode. Main - Select audio from the main picture Sub - Select audio from the sub-picture. PIP Reset Reset all settings in the PIP menu to factory preset values.
Tiling	Enable Choose ON or OFF for the Tiling function. If ON, the display will apply the settings in H Monitors, V Monitors, Position, and Frame Compensation. H Monitors Adjust displays on the horizontal side. V Monitors Adjust displays on the vertical side. Position Adjust the position of the display in the screen matrix. Frame Compensation Choose to turn the frame compensation function on or off. If ON, the display will adjust the image to compensate for the width of the display bezels in order to accurately display the image.

↑ PIP only works between an Android application (browser, media player, vCast) and an external source. It does not work with HDMI 1 and HDMI 2.

Audio

Item	Description
Balance	Adjust the left/right speaker balance.
Treble	Increase/decrease the treble level (higher-pitched sounds).
Bass	Increase/decrease the bass level (lower-pitched sounds).
Volume	Increase/decrease the display’s volume level.
Mute	Mute the volume.
Volume Control	Select audio source from internal speaker or Audio Out port.
SPDIF Sync	Sync Audio Out volume with the display’s speakers.
SPDIF Volume (Line Out)	Increase/decrease the Audio Out volume.
Audio Reset	Reset all Audio menu settings to default.

Time

Item	Description
Off Time	Set the auto power off time.
Date and Time	Adjust the date and time of the display.
Schedule	Set up to seven (7) different time intervals for the display to be active.
Slide Show Interval	Set the photo slide show interval for USB auto play.
OSD Turn Off	Set the time period the OSD Menu stays on the screen.
OSD Information	Set the time period the OSD information will be displayed in the upper left corner of the display.
Time Reset	Reset all Time menu settings to default.

Advanced

Item	Description
Panel Saving	Reduces the risk of Image Burn-in when enabled.
Power Save	Reduce power consumption. Mode 1 TCP off, WOL on. Mode 2 TCP off, WOL on, wake up by video signal resume. Mode 3 TCP on, WOL off, wake up by video signal resume. Mode 4 TCP on, WOL off, no wake up by video signal resume support.
Power LED Light	Turn On/Off the Power LED indicator.
Boot On Source	Select the input source after boot up.
Boot On Logo	Enable/Disable a logo when the display is turned on. Off Neither the ViewSonic nor animation logo will show. On The ViewSonic logo and animation will show. User If a custom logo option is set in General Settings, then the custom logo will show. If there is no custom logo set then no logo will show.
Auto Signal Detection	Let the display detect and display available input sources automatically.
No Signal Standby	Set the time period to enter Standby Mode when there is no signal.
HDMI with One Wire	Enable/Disable CEC (Consumer Electronics Control). CEC synchronizes power on/off operation via HDMI connection. That is, if a device that also supports CEC is connected to the HDMI input of the display, when the display’s power is turned off, the power of the connected device will also be turned off automatically. When the power of the connected device is turned on, the display’s power will be turned on automatically.
HDMI EDID Version	Select HDMI EDID version: EDID 1.4, EDID 2.0, Auto.
USB Cloning	Save the OSD Menu configuration to the USB storage.
USB Auto Play	If set to ON, the display will copy media files from the external USB storage to the display’s internal storage then play the media files automatically.
Switch On State	Select the display status for the next time the power cord is connected to a power outlet. Power Off The display will remain off when the power cord is connected. Forced On The display will turn on when the power cord is connected. Last Status The display will return to the previous power status.
WOL	Enable/Disable the Wake on LAN (WOL) feature.
Monitor ID	Assign a number to remote control the display by RS-232. NOTE: The number range is: 1~98; 99 is reserved for “All Displays”.
Language	Select OSD Menu language.
Factory Reset	Reset all OSD Menu settings to default.
Advanced Reset	Reset all Advanced menu settings to default.

About

Item	Description
Heat Status	Check the temperature of the display.
Display Information	See information about the display: Model Name, Serial No., Operation Hours, and Software Version.

vCast

Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the ViewBoard to receive laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.

NOTE:

ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and cross subnet by entering the on-screen PIN code.
Connected devices will show up under Device List on the same subnet connection.
If the device does not show up under Device List, users will need to key-in the on-screen PIN code.

Network Information

Ports:

TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)

TCP 8600 (BYOM)

TCP 53000 (Request share screen)

TCP 52020 (Reverse control)

TCP 52025 (Reverse control for ViewBoard Cast Button)

TCP 52030 (Status sync)

UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)

UDP 5353 (Multicast search device protocol)

Port and DNS Activation:

Port: 443

DNS: https://vcastactivate.viewsonic.com

OTA Service:

Server Port: TCP443

Server FQDN Name: https://vcastupdate.viewsonic.com

Casting from Windows, MacBook, and Chrome Devices

Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.

NOTE: The network name can be found under Room Network.

On the client device, visit the address that is shown on the ViewBoard to download and install the vCastSender application.
After installing, launch the vCastSender application.
To connect to the ViewBoard, input the PIN code and click OK.

NOTE: The PIN code can be found as highlighted below:

Additionally, you can connect to the ViewBoard or display by clicking Device List then the Device Name listed.

NOTE: The Device Name can be found as highlighted below:

Casting from Android Devices

Ensure the client device (e.g., Android phone or tablet) is connected to the same network as the ViewBoard.

NOTE: The network name can be found under Room Network.

On the Android client device, scan the QR code shown on the ViewBoard to directly download the vCastSender application, or download the application from the Google Play Store.

After installing, launch the vCastSender application.
To connect to the display, input the PIN code and select OK.

NOTE: The PIN code can be found as highlighted below:

You can also connect to the ViewBoard by clicking Device List then the Device Name listed.

NOTE: The Device Name can be found as highlighted below:

Additionally, you can connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.

Casting from Apple iOS Devices

Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to a ViewBoard.

Ensure the client device (e.g., iPhone or iPad) is connected to the same network as the ViewBoard.

NOTE: The network name can be found under Room Network.

On the iOS client device, directly open AirPlay and select the Device Name of the ViewBoard to connect.

NOTE: The Device Name can be found as highlighted below:

Input the generated on-screen AirPlay Password on the client device to connect.

NOTE: In a cross subnet environment, please download and connect with the vCastSender iOS application from the Apple App Store.

You can also connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.

Other Default Applications

Folders

Folders Overview
Folder Icons

Number	Item
1	Storage Device Display
2	Icons
3	File Type Menu
4	File Information
5	Main Display Area

File Type Menu

Item	Description
All	All types
Doc	OFFICE files
Note	Image stored by myViewBoard, Side Tool Bar, and remote control Screen Capture button.
Picture	Image files
Media	Audio and Video files

vSweeper

Clear unnecessary data and unwanted files.

Advanced Settings can also be customized to the user's needs.

RS-232

This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.

The protocol contains three command sections:

Set-Function
Get-Function
Remote control pass-through mode

NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

Description

RS-232 Hardware Specification

ViewSonic LFD communication port on the rear side:

Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector)
Use of crossover (null modem) cable for connection
Pin Assignment:

	Pin #	Signal	Remark
Male DSUB 9-Pin (preferred)	1	NC
	2	RXD	Input to Display
	3	TXD	Output to Display
	4	NC
	5	GND
Female DSUB 9-Pin	6	NC
	7	NC
	8	NC
	9	NC
	frame	GND

	Item	Signal	Remark
3.5 mm barrel connector (alternative for limited space)	Tip	TXD	Output from Display
	Ring	RXD	Input to Display
	Sleeve	GND

LAN Hardware Specification

ViewSonic LFD communication port on the rear side:

Connector type: 8P8C RJ45
Pin assignment:

Pin #	Signal	Remark
1	TX+	Output from Display
2	TX-	Output from Display
3	RX+	Input to Display
4	BI_D3+	For 1G case
5	BI_D3-	For 1G case
6	RX-	Input to Display
7	BI_D4+	For 1G case
8	BI_D4-	For 1G case
frame	GND

RS-232 Communication Setting

Baud Rate Select: 9600bps (fixed)
Data bits: 8 bits (fixed)
Parity: None (fixed)
Stop Bits: 1(fixed)

LAN Communication Setting

Type: Ethernet
Protocol: TCP/IP
Port: 5000 (fixed)
WOL Port: 9 (fixed) for UDP
Cross subnet: No
Logon Credentials: No

Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:

If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

Protocol

Set-Function Listing

The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.

Set-Function Description:

Length	Total Byte of Message excluding “CR”
LFD ID	Identification for each of Display (01~98; default is 01) ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The LFD ID can be set via the OSD menu for each Display.
Command Type	Identify command type, "s" (0x73h): Set Command "+" (0x2Bh): Valid Command Reply "-" (0x2Dh): Invalid Command Reply
Command	Function command code: One byte ASCII code.
Value [1~3]	Three bytes ASCII that defines the value.
CR	0x0D

Set-Function Format Send: (Command Type="s")

Name	Length	ID	Command Type	Command	Value1	Value2	Value3	CR
Byte Count	1 Byte	2 Byte	1 Byte	1 Byte	1 Byte	1 Byte	1 Byte	1 Byte
Bytes Order	1	2~3	4	5	6	7	8	9

Reply: (Command Type="+" or "-")

Name	Length	ID	Command Type	CR
Byte Count	1 Byte	2 Byte	1 Byte	1 Byte
Bytes Order	1	2~3	4	5

NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.

Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.

Send (Hex Format)

Name	Length	ID	Command Type	Command	Value1	Value2	Value3	CR
Hex	0x38	0x30 0x32	0x73	0x24	0x30	0x37	0x36	0x0D

Reply (Hex Format)

Name	Length	ID	Command Type	CR
Hex	0x34	0x30 0x32	0x2B	0x0D

Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.

Send (Hex Format)

Name	Length	ID	Command Type	Command	Value1	Value2	Value3	CR
Hex	0x38	0x30 0x32	0x73	0x24	0x30	0x37	0x35	0x0D

Reply (Hex Format)

Name	Length	ID	Command Type	CR
Hex	0x34	0x30 0x32	0x2D	0x0D

Set-Function Table

A. Basic Function

Set Function	Length	Command	Command		Value Range	Comments
		Type (ASCII)	Code (ASCII)	Code (Hex)	(Three ASCII bytes)
Power On/Off (Standby)	8	s	!	21	000: STBY 001: ON	1. The Power-on via LAN control may works only under specific mode. To see display UG for details. 3.1.1 2. “WOL by MAC address” may available as alternative.3.2.1
Input Select	8	s	"	22	004: HDMI 1 014: HDMI 2 024: HDMI 006: VGA 007: Slot-in PC (OPS) 009: DP 019: Type-C 00A: Embedded/Main (Android)	1. No need for USB 2. For the case of two more same sources, the 2nd digital is used to indicate the extension. 3. The HEX of 00A is 30 30 41.
Brightness	8	s	$	24	000 ~ 100 900: Bright down (-1) 901: Bright up (+1) *3.1.1
Backlight*3.2.0	8	A	B	42	000~100	1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness. 2. Derived from Color calibration. *3.2.0
Power Lock	8	s	4	34	000: Unlock 001: Lock	*See note in details
Volume	8	s	5	35	000 ~ 100 900: Volume down(-1) 901:Volume up(+1)
Mute	8	s	6	36	000: OFF 001: ON (mute)
Button Lock	8;	s	8	38	000: Unlock 0001: Lock	*See note in details
Menu Lock	8	s	>	3E	000: Unlock 001: Lock	*See note in details
Number *3.1.1	8	s	@	40	000~009
Key Pad *3.1.1	8	s	A	41	000: UP 001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT
Remote Control	8	s	B	42	000: Disable 001: Enable 002: Pass through	Disable: RCU will be no function Enabled: RCU controls normally Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself.
Restore Default	8	s	~	7E	000	Recover to factory setting

B. Optional Function

Set Function	Length	Command	Command		Value Range	Comments
		Type (ASCII)	Code (ASCII)	Code (Hex)	(Three ASCII bytes)
Contrast	8	s	#	23	000~100
Sharpness	8	s	%	25	000~100
Color	8	s	&	26	000~100
Tint	8	s	'	27	000~100
Backlight On_Off	8	s	(	29	000: Off 001: On
Color Mode	8	s	)	29	000: Normal 001: Warm 002: Cold 003: Personal
Freeze On_Off	8	s	.	2A	000: Off 001: On
Bass	8	s	.	2E	000~100
Treble	8	s	/	2F	000~100
Balance	8	s	0	30	000~100	050 is central
Picture Size	8	s	1	31	000: FULL (16:9) 001: NORMAL (4:3) 002: REAL (1:1) *3.1.0
OSD language	8	s	2	32	000: English 001: French 002: Spanish	Could be extended for more supported languages by model
Date: Year	8	s	V	56	Y17~Y99	Last 2 digits (20)17~(20)99
Date: Month	8	s	V	56	M01~M12	2 digits
Date: Day	8	s	V	56	D01~D31	2 digits
Time: Hour	8	s	W	57	H00~H23	24-hr format. 2 digits.
Time: Min	8	s	W	57	M00~M59	2 digits
Time: Sec	8	s	W	57	S00~S59	2 digits
Customized Hot Keys	8	s	X	58	001~999 001: Open MVBA app

Specifications

Item	Category	Specifications
Model	P/N.	CDE9830
Model	No.	VS19117

USB Media Support Format

Photo

Image	Photo	Resolution
JPEG	Base-line	1920 x 1080
JPEG	Progressive	1024 x 768
PNG	Non-interlace	1920 x 1080
PNG	Interlace	1920 x 1080
BMP		15360 x 8640

Video

Container	Codec	Resolution	Bit Rate
MKV(.mkv) WebM(.webm)	VP9	4096 x 2176 @60fps	100Mbps
MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MKV(.mkv) WebM(.webm) FLV(.flv) AVI(lavi) H265(.265)	HEVC/H.265	4096 x2176 @60fps	100Mbps
MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) MKV(.mkv) WebM(.webm) AVI(lavi) ASF(.asf) WMV(.wmv) OGM(.ogm)	MPEG1/2	1920 x 1080 @120fps	40Mbps
MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) MKV(.mkv) WebM(.webm) FLV(.flv) AVI(lavi) ASF(.asf) WMV(.wmv) OGM(.ogm)	MPEG4	1920 x 1080 @120fps	40Mbps
ASF(.asf) AVI(.avi) DivX(.divx) MKV(.mkv) MP4(.mp4, .mov) OGM(.ogm) WebM(.webm) WMV(.wmv)	DivX 3.11 Divx 4.12 DivX 5.x DivX 6, XviD	1920 x 1080 @120fps	40Mbps
AVI(.avi) FLV(.flv)	Sorenson H.263	1920 x 1080 @120fps	40Mbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(lavi) FLV(.flv) MP4(.mp4, mov) WMV(.wmv)	H.263	1920 x 1080 @120fps	40Mbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(lavi) FLV(.flv) H.264(.264) MKV(.mkv) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WebM(.webm) WMV(.wmv)	H.264	4096 x 2160 @60fps	135Mbps
AVS(.avs) MEPG transport stream (.ts, .trp, .tp)	AVS	4096 x 2160 @60fps	50Mbps
AVS(.avs) MEPG transport stream (.ts, .trp, .tp)	AVS+	1920 x 1080 @60fps	50Mbps
AVS(.avs2) MEPG transport stream (.ts, .trp, .tp)	AVS2	4096 x 2160 @60fps	100Mbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv) MP4(.mp4, .mov) OGM(.ogm) WebM(.webm) WMV(.wmv)	WMV3	1920 x 1080 @120fps	40Mbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp) WebM(.webm) WMV(.wmv) VC1(.vc1)	VC1	2048 x 1024 @120fps	40Mbps
3GPP(.3gpp, 3gp) AVI(.avi) FLV(.flv) MKV(.mkv) MP4(.mp4, .mov) OGM(.gom) WebM(.webm)	Motion JPEG	1920 x 1080 @30fps	40Mbps
3GPP(.3gpp, .3gp) AVI(.avi) FLV(.flv) MKV(.mkv) MP4(.mp4, .mov) OGM(.gom) WebM(.webm)	VP8	1920 x 1080 @60fps	50Mbps
MKV(.mkv) RM(.rm, .rmvb) WebM(.webm)	RV30/RV40	1920 x 1080 @60fps	40Mbps
3GPP(.3gpp, .3gp) MKV(.mkv) MP4(.mp4, .mov) WebM(.webm)	AV1	4096 x 2176 @60fps	100Mbps

Audio

Container	Codec	Sample Rate	Channel	Bit Rate
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) DivX(.divx) FLV(.flv) MKV(.mkv, .mka) MP3(.mp3) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program stream(.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) WMV(.wmv)	MPEG1/2 Layer1	16KHz ~ 48KHz	Up to 2	32Kbps ~ 448Kbps
	MPEG1/2 Layer2	16KHz ~ 48KHz	Up to 2	8Kbps ~ 384Kbps
	MPEG1/2/2.5 Layer3	8KHz ~ 48KHz	Up to 2	8Kbps ~ 320Kbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) AC3(.ac3) DivX(.divx) MKV(.mkv, .mka) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WebM(.webm) WMV(.wmv)	AC3(DD)	32KHz, 44.1KHz, 48KHz	Up to 5.1	32Kbps ~ 640Kbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) DivX(.divx) EAC3(.ec3) MKV(.mkv, .mka) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG)	EAC3(DDP)	32KHz, 44.1KHz, 48KHz	Up to 5.1	32Kbps ~ 6Mbps
OGM(.ogm) WebM(.webm) WMV(.wmv)	EAC3(DDP)	32KHz, 44.1KHz, 48KHz	Up to 5.1	32Kbps ~ 6Mbps
3GPP(.3gpp, .3gp) AAC(.aac) ASF(.asf) AVI(.avi) DivX(.divx) FLV(.flv) MKV(.mkv, .mka) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program steam (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) RM(.rm, .rmvb, .ra) WAV(.wav) WebM(.webm) WMV(.wmv)	AAC-LC, HEAAC	8KHz ~ 48KHz	Up to 5.1	AAC-LC: 12kbps ~576kbps V1: 6kbps ~ 288kbps V2: 3kbps ~ 144kbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv, .mka) MP4(.mp4, .mov) WebM(.webm) WMV(.wma, .wmv)	WMA	8KHz ~ 48KHz	Up to 2	128Kbps ~ 320kbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MP4(.mp4, .mov) WMV(.wma, .wmv)	WMA 10 Pro M0	8KHz ~ 48KHz	Up to 2	< 192kbps
	WMA 10 Pro M1	8KHz ~ 48KHz	Up to 5.1	< 384kbps
	WMA 10 Pro M2	8KHz ~ 96KHz	Up to 5.1	< 768kbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv, .mka) MP4(.mp4, .mov) Ogg(.ogg) WebM(.webm) WMV(.wma, .wmv)	VORBIS *Supports stereo decoding only	Up to 48KHz	Up to 2
3GPP(.3gpp, .3gp) AVI(.avi) DTS(.dts) MKV(.mkv, .mka) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm)	DTS	Up to 48KHz	Up to 5.1	< 1.5Mbps (Pure DTS core)
3GPP(.3gpp, .3gp) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp)	DTS LBR	12KHz,22KHz, 24KHz, 44.1KHz, 48KHz	Up to 5.1	Up to 2Mbps
3GPP(.3gpp, .3gp) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp, .mts, .m2ts)	DTS XLL	Up to 96KHz	Up to 6	Up to 6.123Mbps
3GPP(.3gpp, .3gp) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp, .mts, .m2ts)	DTS Master Audio	Up to 48KHz	Up to 6	Up to 24.537Mbps
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) FLV(.flv) MKV(.mkv, .mka) MP4(.mp4, .mov, .m4a) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) WMV(.wmv)	LPCM	8Khz ~ 48Khz	Mono, Stereo 5.1	64Kbps ~ 1.5Mbps
AVI(.avi) FLV(.flv) MKV(.mkv, .mka) WAV(.wav) WebM(.webm)	IMA-ADPCM MS)ADPCM	8Khz ~ 48Khz	Up to 2	32kbps ~ 384kbps
AVI(.avi) FLV(.flv) MKV(.mkv, .mka) WAV(.wav) WebM(.webm)	G711 A /mu- law	8KHz	1	64Kbps
RM(.rm, .rmvb, .ra)	LBR(cook)	8KHz, 11.025KHz, 22.05KHz, 44.1KHz	Up to 5.1	6Kbps ~ 128Kbps
FLAC(.flac) MKV(.mkv, .mka) WebM(.webm)	FLAC	8KHz ~ 96KHz	Up to 7.1	< 1.6Mbps
MKV(.mkv, .mka) WebM(.webm)	OPUS	8Khz ~ 48Khz	Up to 6	6Kbps ~ 510Kbps
3GPP(.3gpp, 3gp) AC4(.ac4) MP4(.mp4, .mov, .m4a) MEPG transport stream (.ts, .trp, .tp)	AC4	44.1KHz, 48KHz	Up to 5.1 (MS12 v1.x) Up to 7.1 (MS12 v2.x)	Up to 1521kbps per presentation
3GPP(.3gpp, .3gp) MP4(.mp4, .mov, .m4a)	Fraunhofer MPEG-H TV Audio System	32KHz, 44.1KHz, 48KHz	Up to 16 core channels Up to 5.1 channels output	~1.2Mbps
3GPP(.3gpp, .3gp) MP4(.mp4, .mov, .m4a)	AMR-NB	8kHz	1	4.75 ~ 12.2Kbps
3GPP(.3gpp, .3gp) MP4(.mp4, .mov, .m4a)	AMR-WB	16KHz	1	6.6 ~ 23.85Kbps

Subtitle

Internal

File Extension	Container	Codec
dat, mpg, mpeg, vob	MPG, MPEG	DVD Subtitle
ts, trp, tp	TS	DVD Subtitle
mp4	MP4	DVD Subtitle UTF-8 Plain Text
mkv	MKV	ASS SSA UTF-8 Plain Text VobSub DVD Subtitle
divx, avi	AVI(1.0, 2.0) DMF0, 1, 2	XSUB XSUB+

External

File Extension	Container	Codec
.srt	SubRip
.ssa/.ass	SubStation Alpha
.smi	SAMI
.sub	SubViewer MicroDVD DVDSubtitleSystem SubIdx(VobSub)	SubViewer 1.0 & 2.0 Only
.txt	TMPlayer

Timing Table

HDMI PC

Resolution	Refresh Rate
640 x 480	60Hz
640 x 480	72Hz
800 x 600	72Hz
800 x 600	75Hz
1024 x 768	60Hz
	70Hz
	75Hz
1280 x 1024	60Hz
1360 x 768	60Hz
1920 x 1080	60Hz

HDMI

Video	Resolution	Refresh Rate
480i	720 x 480	60Hz
480p	720 x 480	60Hz
576i	720 x 576	50Hz
576p	720 x 576	50Hz
720p	1280 x 720	50Hz
720p	1280 x 720	60Hz
1080i	1920 x 1080	50Hz
1080i	1920 x 1080	60Hz
1080p	1920 x 1080	50Hz
1080p	1920 x 1080	60Hz
4K	3840 x 2160	29.97Hz/R444
	3840 x 2160	30Hz/R444
	3840 x 2160	25Hz/R444
	3840 x 2160	23.98Hz/R444
	3840 x 2160	24Hz/R444
	4096 x 2160	24Hz/R444
	3840 x 2160	50Hz/R444
	3840 x 2160	59Hz/R444
	3840 x 2160	60Hz/R444
	4096 x 2160	50Hz/R444
	4096 x 2160	59Hz/R444
	4096 x 2160	60Hz/R444

Type-C

Video	Resolution	Refresh Rate
480p (4:3)	640 x 480	60Hz
	640 x 480	60Hz
	720 x 480	60Hz
	1440 x 480	60Hz
480p (16:9)	720 x 480	60Hz
	1440 x 480	60Hz
	1440 x 480	60Hz
576p (4:3)	720 x 576	50Hz
576p (16:9)	720 x 576	50Hz
576p (16:9)	1440 x 576	50Hz
720p (16:9)	1280 x 720	50Hz
	1280 x 720	60Hz
	1280 x 720	60Hz
1080p (16:9)	1920 x 1080	24Hz
	1920 x 1080	24Hz
	1920 x 1080	25Hz
	1920 x 1080	30Hz
	1920 x 1080	30Hz
	1920 x 1080	50Hz
	1920 x 1080	60Hz
	1920 x 1080	60Hz
4K	3840 x 2160	24Hz
	3840 x 2160	25Hz
	3840 x 2160	30Hz
	3840 x 2160	50Hz
	3840 x 2160	60Hz

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliant Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES-003(B) / NMB-003(B)

CE Conformity for European Countries

The device complies with the relevant section of the EMC Directive 2014/30/EU, Low Voltage Directive 2014/35/EC, Eco-Design Directive 2009/125/EC, RoHs Directive 2011/65/EU, and Radio Equipment Directive 2014/53/EU. The full declaration of conformity can be found at the following website: https://www.viewsonicglobal.com/public/products_download/safety_compliance/cd/VS19127_CE_DOC.pdf

Warning: This equipment should be installed and operated with a minimum distance of 20cm from the radiator of your body. This device and its antenna(s) must not be co-located or operated in conjunction with any other antenna or transmitter.

The following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance	Proposed Maximum Concentration	Actual Concentration
Lead (Pb)	0.1%	< 0.1%
Mercury (Hg)	0.1%	< 0.1%
Cadmium (Cd)	0.01%	< 0.01%
Hexavalent Chromium (Cr6⁺)	0.1%	< 0.1%
Polybrominated biphenyls (PBB)	0.1%	< 0.1%
Polybrominated diphenyl ethers (PBDE)	0.1%	< 0.1%
Bis (2-ethylhexyl) phthalate (DEHP)	0.1%	< 0.1%
Butyl benzyl phthalate (BBP)	0.1%	< 0.1%
Dibutyl phthalate (DBP)	0.1%	< 0.1%
Diisobutyl phthalate (DIBP)	0.1%	< 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

Copper alloy containing up to 4% lead by weight.
Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

ENERGY STAR® statement

ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.

The following logo appears on all ENERGY STAR®-certified models:

NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

Europe
https://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan
https://recycle.epa.gov.tw/

Copyright Information

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

CDE9830_UG_ENG_1a_20221117

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

Note: You will need the product’s serial number, which is located on the rear of the monitor by the I/O ports.

Asia Pacific & Africa

Country / Region	Website
Australia	https://viewsonic.com/au/
Bangladesh	https://www.viewsonic.com/bd/
中囯(China)	https://www.viewsonic.com.cn
香港 (繁體中文)	https://www.viewsonic.com/hk/
Hong Kong (English)	https://www.viewsonic.com/hk-en/
India	https://www.viewsonic.com/in/
Indonesia	https://www.viewsonic.com/id/
Israel	https://www.viewsonic.com/il/
日本 (Japan)	https://www.viewsonic.com/jp/
Korea	https://www.viewsonic.com/kr/
Malaysia	https://www.viewsonic.com/my/
Middle East	https://www.viewsonic.com/me/
Myanmar	https://www.viewsonic.com/mm/
Nepal	https://www.viewsonic.com/np/
New Zealand	https://www.viewsonic.com/nz/
Pakistan	https://www.viewsonic.com/pk/
Philippines	https://www.viewsonic.com/ph/
Singapore	https://www.viewsonic.com/sg/
臺灣 (Taiwan)	https://www.viewsonic.com/tw/
ประเทศไทย (Thailand)	https://www.viewsonic.com/th/
Việt Nam	https://www.viewsonic.com/vn/
South Africa & Mauritius	https://www.viewsonic.com/za/

Americas

Country / Region	Website
United States	https://www.viewsonic.com/us/
Canada	https://www.viewsonic.com/us/
Latin America	https://www.viewsonic.com/la/

Europe

Country / Region	Website
Europe	https://www.viewsonic.com/eu/
France	https://www.viewsonic.com/fr/
Deutschland	https://www.viewsonic.com/de/
Қазақстан	https://www.viewsonic.com/kz/
Россия	https://www.viewsonic.com/ru/
España	https://www.viewsonic.com/es/
Türkiye	https://www.viewsonic.com/tr/
Україна	https://www.viewsonic.com/ua/
United Kingdom	https://www.viewsonic.com/uk/

Using the Commercial Display Safely

Please read the following Safety Precautions before you start using the device.

Keep this user guide in a safe place for later reference.
Read all warnings and follow all instructions.
Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
Avoid exposing the device to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
Use a soft, dry cloth to clean the external housing.
When moving the device, be careful not to drop or bump the device on anything.
Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
Do not place any heavy objects on the device or connection cables.
If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
The device is a monitor with an LED backlight intended for general office use.

Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
Only use attachments/accessories specified by the manufacturer.
When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.

IMPORTANT

To ensure the optimal performance and longevity of your display, it is essential to follow the recommended handling, mounting, and storage procedures. Placing the display in a horizontal position can lead to a range of potential issues, including:

Excessive stress on the display's structural components, resulting in the formation of cracks or distortions along the edges.
Uneven weight distribution, which can cause the screen to warp, sustain internal damage, or crack over time.
Thermal-related damage, as the internal components may not be able to dissipate heat as intended, leading to potential failure or permanent damage.

Furthermore, altering the display's form can also compromise the integrity of its internal components, including the sensitive LCD cells, which can result in a permanent degradation of the display's quality.

To prevent such issues and maintain the display's optimal condition, it is recommended to always mount, handle, transport, and store it in a vertical position. Failure to do so may void the warranty and compromise the display's performance and lifespan.

Note: Any damage resulting from the misuse or improper handling of the display is not covered under warranty.

CAUTION

Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:

When the power supply cord or plug is damaged.
If liquid has been spilled onto or objects have fallen into the unit.
If the unit has been exposed to moisture.
If the unit does not operate normally or has been dropped.

Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Using cabinets or stands recommended by the manufacturer of the device.
Only using furniture that can safely support the device.
Ensuring the device is not overhanging the edge of the supporting furniture.
Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
Educating children about the dangers of climbing on furniture to reach the device or its controls.

If the existing device is going to be retained and relocated, the same considerations as above should be applied.

Troubleshooting Common Problems

General

Why doesn't the remote control work?

Solution 1 ► Check whether something is obstructing the display’s remote control receiver.

Solution 2 ► Check whether the batteries in the remote control are installed correctly.

Solution 3 ► Check whether the batteries need to be replaced.

Why is the ViewBoard turning off unexpectedly?

Solution 1 ► Check whether Sleep mode is enabled.

Solution 2 ► Check if there is a power outage in your area.

Solution 3 ► Turn on the display and see if the problem is with the signal and control system.

PC Mode

There is no signal from my PC.

Solution 1 ► Check the display settings.

Solution 2 ► Check the display resolution.

Solution 3 ► Adjust the Hs &Vs (synchronization) settings using the OSD menu.

Why is there line streaking in the background?

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase.

The ViewBoard is displaying an inaccurate color.

Solution 1 ► Check the VGA connection.

Solution 2 ► Adjust the chroma, brightness, and contrast settings.

An "Unsupported Format" error is being shown.

Solution 1 ► Choose auto adjust.

Solution 2 ► Adjust clock and phase settings.

Touch Function

The touch function isn't responding.

Solution 1 ► Check that drivers are installed correctly.

Solution 2 ► Reinstall driver(s).

Solution 3 ► Check setup and align it.

Solution 4 ► Check whether the touch pen is working properly.

Video Not Working Properly

Why is there no picture and/or no sound?

Solution 1 ► Check the Power status.

Solution 2 ► Check the signal cable.

Solution 3 ► Check that the internal PC is installed correctly.

The picture is unclear and/or cutting in and out.

Solution 1 ► Check the signal cable.

Solution 2 ► Check if other electronics are interrupting the signal.

Why is the picture quality poor?

Solution 1 ► Adjust chroma, brightness, and contrast settings in the menu.

Solution 2 ► Check the signal cable.

Audio Not Working Properly

Why is there no sound?

Solution 1 ► Press the Mute/Unmute button.

Solution 2 ► Adjust the volume.

Solution 3 ► Check the audio cable.

Sound is only coming out from one speaker.

Solution 1 ► Adjust the sound balance in the menu.

Solution 2 ► Check the sound control panel settings of the computer.

Solution 3 ► Check the audio cable.
NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

Maintaining the Commercial Display

General Precautions

Make sure the device is turned off and the power cable is unplugged from the power outlet.
Never spray or pour any liquid directly onto the screen or case.
Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
Do not use the system continuously for long periods of time.

Cleaning the Screen

Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

Use a soft, dry cloth.
If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

Important: If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.

Network Requirements

Introduction

This guide will introduce the network requirements for ViewBoard’s preloaded software and help IT administrators setup ViewBoard® products within their IT infrastructure.

Note:

Please ensure the wireless infrastructure supports broadcast service and it is turned ON.
For a more stable connection, it is recommended to have any ViewBoard® connected via LAN by Ethernet cable, and client devices on a 5 GHz Wi-Fi band.

Air Class

Display quiz questions on a ViewBoard® and allow up to 30 mobile users to submit answers remotely. Whether administrating single or multiple-choice questions, the ViewBoard® will record the results of each device being used.

Network Information

PC (Windows/Mac/Chromebook) and tablet/mobile (iOS/Android) devices, as well as the ViewBoard®, need to be connected to the same network subnet.
Port: TCP 8080

AirPlay Service

Note: Please ensure that mDNS is enabled on the network/access point/wireless controller (if applicable).

Network Information

Ports:

TCP 51040, 51030, 51020 & 51010

UDP 5353 (mDNS to broadcast Airplay)

UDP random port with a range of 52000~53000 (Transfer audio; assigned by AirPlay protocol)

How to Verify AirPlay is Broadcasting

Ensure that your iOS device and the ViewBoard® are connected to the same subnet network.
Open the Control Center and select AirPlay Mirroring on the iOS device (e.g., iPhone/iPad).
Find a device prefixed with “Cast-xxxx”.
If “Cast-xxxx” is showing then this confirms that vCast is broadcasting AirPlay services.
Click on the broadcasted “Cast-xxxx” device to mirror your iOS device to the ViewBoard®.

Chromecast Service

ViewBoard® Cast software supports native Chromecast screen sharing via the Chrome browser casting with the Chromecast feature enabled.

Note: Please ensure that mDNS is enabled on the network/access point/wireless controller (if applicable).

Network Information

Ports:

TCP 8008 & 8009

UDP 5353 (mDNS to broadcast CCast)

How to Verify Chromecast is Broadcasting:

Ensure that your Chromebook and ViewBoard® are connected to the same subnet network.
Bandwidth: At least 2~5 Mbps per user in a typical deployment. Latency should be less than 100 ms when pinging Google’s public DNS server at 8.8.8.8; for HD video streaming > 5 Mbps is required.
Access points:

For small deployments of under 30 devices, consumer-grade networking equipment is sufficient.

For deployments greater than 30 devices or involving multiple rooms, enterprise-grade, centrally managed networking equipment is recommended.

Note:

It is recommended to use Wi-Fi 802.11n 5 GHz.
Please refer to a 5 GHz channel guide for a table on non-DFS channels in your country. In the USA, those channels are 36~48 and 149~165.

Display Service

myViewBoard Display allows users to mirror their desktop wirelessly to supported Interactive Flat Panels (IFP) and Wireless Presentation Displays (WPD).

myViewBoard Display comes pre-installed on select ViewBoard® hardware, but can also be installed manually on any IFP or WPD that runs Android 6 or higher.

Once myViewBoard Display is installed on an IFP or WPD, users will only need to use a compatible browser to start mirroring their device screen to the host.

Network Information

Ports:

TCP Port 443 (HTTPS): outbound

UDP and TCP port 3478 bidirectional to the WebRTC servers

UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC servers (These ports are optional; if blocked, media will be proxied using TURN on port 3478.)

Manager Service

myViewBoard Manager is a tool for Entity Administrators to remotely manage multiple installations of ViewSonic visual solution devices such as a ViewBoard®.

To access, select the Entity Management tile, then All Devices on the side panel.

Note: This option is only available for users signed in using an Entity Administrator account. To learn more, visit: https://myviewboard.com/kb/manager.

Network Information

Ports:

TCP Port 443 (HTTPS): bidirectional

Whitelist Domains:

*.myviewboard.com

*.myviewboard.cloud

myviewboardclips.com

*firebraseio.com

*amazonaws.com

Miracast Service

Miracast helps you wirelessly stream content from Windows and Android devices to an Interactive Flat Panel (IFP) or Wireless Presentation Display (WPD).

Note: Please ensure that mDNS is enabled on the network/access point/wireless controller (if applicable).

Network Information

Ports:

TCP Port 7236 : Wi-Fi direct control port used to establish and manage sessions between the source device and ViewBoard.

UDP port 21200 for RTP packets and UDP port 21201 for RTCP packets.

UDP 5353 for multicast DNS (mDNS) broadcast to the local subnet.

IP address(s): IPv4 address: 192.168.49.0, subnet mask: 255.255.255.

Over-the-Air (OTA) Service

If Auto Update is enabled on a ViewBoard® and it is connected to the Internet, it will automatically search for firmware updates. If an update is available, the ViewBoard® will automatically download and install it then reboot.

Network Information

Server FQDN Name: ifp-ota.s3-accelerate.amazonaws.com, www.viewsonicglobal.com
Server Port: TCP 443

vCast & vCastSender Service

Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the ViewBoard to receive laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.

Note:

ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and cross subnet by entering the on-screen PIN code.
Connected devices will show up under Device List on the same subnet connection.
If the device does not show up under Device List, users will need to key-in the on-screen PIN code.

Network Information

Ports:

TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)

TCP 8600 (BYOM)

TCP 53000 (Request share screen)

TCP 52020 (Reverse control)

TCP 52025 (Reverse control for ViewBoard Cast Button)

TCP 52030 (Status sync)

TCP 52040 (Moderator mode)

UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)

UDP 5353 (Multicast search device protocol)

Port and DNS Activation:

Port: 443

DNS: https://vcastactivate.viewsonic.com

OTA Service:

Server Port: TCP443

Server FQDN Name: https://vcastupdate.viewsonic.com

ViewBoard_Network_Requirements_UG_ENG_2b_20231026

[1] PIP only works between an Android application (browser, media player, vCast) and an external source. It does not work with HDMI 1 and HDMI 2.

[1]