CDE4330

    From ViewSonic Online User Guide Database

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    Package Contents

    CDE30 Power Cord.png
    CDE30 HDMI Cable.png
    CDE30 Remote Control.png
    CDE30 Battery.png
    Power Cable
    (3m/9.84 ft)
    HDMI Cable
    (3m/9.84 ft)
    Remote Control AAA Battery x 2
    CDE30 RS-232.png
    CDE30 Wall Mount Screw.png
    CDE30 Compliance Statement.png
    CDE30 Quick Start Guide.png
    RS-232 Adapter Wall Mount Screw x 4 Compliance Statement Quick Start Guide
    CDE30 LCD Display.png
    CDE30 USBC.png
    LCD Display USB-C Cable
    (1.8m/5.9 ft)

    Wall Mount Kit Specifications (VESA)

    Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.

    Wall Mount Kit Specifications
    Model VESA Spec.
    (A x B)
    Standard Screw
    (C x D)
    Quantity
    CDE4330 200 x 200 mm M6 x 12 mm 4
    Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

    Product Overview

    Front Panel

    CDE4330 Front Panel

    Rear Panel

    CDE4330 Rear Panel

    Control Panel

    CDE4330 Control Panel
    Number Button Description
    1 Left / Volume Increase
    • Increase the volume level.
    • In the OSD Menu, press to adjust the value of the selected item.
    2 Right / Volume Decrease
    • Decrease the volume level.
    • In the OSD Menu, press to adjust the value of the selected item.
    3 Up
    • In the OSD Menu, press to select an item.
    4 Down
    • In the OSD Menu, press to select an item.
    5 Input
    • Press the INPUT key to enter the input source menu, and press the Arrow keys to select the signal source.
    • Confirm an operation under the MENU key operations.
    6 Menu
    • Press the MENU key to enter the main menu.
    • Confirm the operation in the input source menu.
    7 Power
    • Press to turn On/Off the display.

    I/O Panel

    CDE4330 I/O Panel
    Number Port Description
    1 Power Switch Turn the device On/Off.
    2 AC IN AC power input.
    3 SPDIF Multichannel sound via optical signals.
    4 LAN Standard RJ45 (10M/100M/1G) Internet connection interface.
    5 USB 2.0 Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/500mA)
    6 USB 3.0 Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/900mA)
    7 RS-232 Serial interface; used for mutual transfer of data between devices.
    8 HDMI OUT Extend content out to another display device.
    9 HDMI 2 High definition input; connect to a PC with HDMI output, set-top box, or other video device.
    10 HDMI 1 (ARC) High definition input; connect to a PC with HDMI output, set-top box, or other video device.
    11 USB Type C USB Type C input; connect to a PC with USB Type C output. (Output rating: 20Vdc/3.25A).

    Remote Control Overview

    Remote Control
    Number Description
    1 Power ON/OFF
    2 Screen capture
    3 Back to the Launcher screen
    4 Back/Return to the previous page
    5 Increase/Decrease the volume
    6 Number Keypad
    7 Information
    8 Input source selection
    9 Media control buttons:

    Red - Play / Pause
    Green - Stop
    Yellow - Forwards
    Blue - Backwards

    10 Settings menu
    11 Up/Down/Right/Left/OK
    12 Freeze Screen
    13 Mute/Unmute
    14 Increase/Decrease Brightness
    15 Blank Screen
    16 Adjust Aspect Ratio

    Remote Control Effective Range

    The working range of the remote control is shown here. It has an effective range of 6 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

    Effective Range of the Remote Control

    Replacing the Batteries of the Remote Control

    1. Remove the cover on the rear of the remote control.
    2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
    3. Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
    Replacing the Batteries of the Remote Control
    There is a risk of explosion if batteries are replaced with the incorrect type.
    NOTE:
    • It is recommended that you do not mix battery types.
    • Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.

    Connecting External Devices and Touch Connection

    Connecting External Devices

    USB Type C Connection

    To connect via USB Type C:

    • Connect a USB Type C cable from your external device to the Type C port on the display.

    HDMI Connection

    To connect via HDMI:

    • Connect an HDMI cable from your external device to the HDMI port on the display.

    RS-232 Connection

    RS-232 Connection

    When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

    USB and Networking Connections

    Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.

    USB Peripherals

    USB Connection

    Plug the USB device cable into the USB port.

    Networking and Modem cables

    Network Connection

    Plug the network cable into a LAN port.

    Media Player Connection

    Media Player Connection

    To connect a media player:

    1. Connect an HDMI cable to the HDMI ports on your display and peripheral device.
    2. Plug in the power cord of your display, and turn on the power supply switch.
    3. Press the Power button on the display to turn the screen on.
    4. Press the INPUT button on the remote control and switch to the “HDMI” input source.

    Audio Connection

    Your external audio device(s) can be connected in any of the following configurations:

    SPDIF

    SPDIF Connection

    To connect to an external sound system:

    1. Connect an optical cable from the SPDIF port to your sound system’s optical connector.
    2. Plug in the power cord of your display, and turn on the power supply switch.
    3. Press the Power button on the display to turn the screen on.

    Video Output Connection

    Video Out Connection

    To output video via an external display device, connect an HDMI cable to the HDMI IN port of your external display device, and the other end to the HDMI OUT port of the display.

    Power On/Off your Display

    1. Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.
    2. CDE4330 Power Switch.png
      NOTE: The AC IN socket is located at the rear, and the Power Switch is located underneath the display.
    3. Press the Power button to turn on the display.
    4. To turn the display off, press the Power button.

    Initial Launch Setup

    When you first turn on your display, an initial setup wizard will launch.

    1. Select your Language.
    2. Select your Network.
    3. Select your Time Zone.
    4. Select your Boot Mode.
    5. Select your Power Saving Mode.
    6. Accept/Decline the Privacy and Copyright Protection Agreement.

    Home Screen

    From the Home Screen all the installed applications can be accessed.

    CDE30 Home Screen.png
    NOTE: Press the Home button on the remote control at any time to return to the Home Screen.

    General Settings

    Configure basic Network, Device, and System settings.

    CDE30 General Settings.png

    Network

    Configure Ethernet, Wi-Fi, Wireless Hotspot, and Bluetooth settings.

    Ethernet

    • Enable/Disable Ethernet.
    CDE30 General Settings Ethernet 1.png
    NOTE: After Ethernet is Enabled, the Connection Type and MAC Address will be available.
    • Adjust the Connection Type.
    CDE30 General Settings Ethernet 2.png
    Connection Type Description
    DHCP Cannot modify IP Address, Netmask, DNS Address and Gateway.
    Static IP Can input IP Address, Netmask, DNS Address and Gateway.

    Wi-Fi

    • Enable/Disable Wi-Fi.
    • Add a Wi-Fi network or choose from the available listed.
    CDE12 General Settings Wi-Fi.png
    NOTE: After Wi-Fi is Enabled, available networks will be listed.

    Wireless Hotspot

    • Enable/Disable Wireless Hotspot.
    • Share an internet connection with your devices once enabled.
    CDE30 General Settings Wireless Hotspot.png

    Bluetooth

    • Enable/Disable Bluetooth.
    CDE30 General Settings Bluetooth.png

    Miracast

    • Enable/Disable Miracast.
    CDE30 General Settings Miracast.png

    Device

    Configure Signage Display, System Tools, Display, Apps, and Physical Keyboard settings.

    CDE12 General Settings Device.png

    Signage Display

    CDE30 General Settings Signage Display.png
    Item Description
    General Settings Signage Display Name
    Setup the display’s name. Maximum of 36 characters.
    CDE30 General Settings Signage Display Name.png

    Boot Logo

    • Enable/Disable the boot logo.
    • Select a custom boot logo or animation file.
    CDE30 General Settings Signage Display Boot Logo.png
    NOTE: Ensure “Boot on logo” in the Advanced settings of the OSD Menu is set to “User” to be able to select a custom boot logo or animation file.
    Source Setting Custom App
    Setup a custom .apk application for Custom input source. If a Custom App is setup, the display will open the App when the input source is changed to “Custom”.
    CDE30 General Settings Signage Display Custom App 1.png

    CDE30 General Settings Signage Display Custom App 2.png

    CDE30 General Settings Signage Display Custom App 3.png
    Security External Storage
    Enable/Disable USB storage.
    NOTE: Re-insert any connected USB external storage device(s) after enabling.

    Unknown Sources
    Allow or don’t allow the installation of unknown .apk files.

    System Tools

    CDE12 General Settings System Tools.png
    Item Description
    Clear Storage

    All
    Clear all folder data.
    Internal Storage
    Only clear internal storage folder data.
    USB Storage
    Only clear USB storage folder data.

    Reset

    Factory Reset
    Return to factory default settings.

    CDE12 General Settings System Tools Factory Reset.png
    Import & Export

    Export Signage Display Settings
    Export display settings to a USB.

    NOTE:
    • The saved file name will be: vs8386SettingFile.txt
    • File will be saved in a folder titled “ViewSonic”. If one does not exist, it will be created.

    Import Signage Display Settings
    Import display settings from a USB.

    Clone
    CDE12 General Settings System Tools Clone.png

    Create a copy of media files from the internal storage folder “AutoPlayFiles”.
    Source
    Choose the media files copy location (Internal Storage or USB).
    Target
    Select Internal Storage or USB as the target for the copied media files.

    Display

    CDE30 General Settings Display.png
    Item Description
    Font Size Adjust the display’s font size.
    Backlight Adjust the brightness of the display.
    Orientation Select landscape or portrait mode.
    Wallpaper Choose a background image for the display.

    Apps

    • View any running or installed applications. Select them for more detailed information and options.
    • By selecting a running application, more information will be displayed, and the application can be stopped or reported.
    CDE30 General Settings Apps.png

    System

    Date & Time

    Set the time zone and Auto Time settings.

    CDE12 General Settings Date and Time.png

    About

    CDE30 General Settings About.png
    Item Description
    Online System Updates When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off.
    Android Version Current Android version information.
    Kernel Version Kernel version information.
    Build Number Build number information.

    General Settings Menu Tree

    Network

    Sub-menu Menu Option
    Ethernet Enable/Disable
    Ethernet Configuration Connection Type
    MAC Address
    Wi-Fi Enable/Disable
    Add Wi-Fi
    Wireless Hotspot Enable/Disable
    Hotspot Configuration
    Bluetooth Enable/Disable
    Available Devices
    Miracast Enable/Disable
    Name

    Device

    Sub-menu Menu Option
    Signage Display General Settings Signage Display Name
    Boot Logo
    Source Setting Custom App
    Credentials Settings Trusted Credentials
    User Credentials
    Install from Storage
    Clear Credentials
    Security External Storage
    Unknown Sources
    Privacy and Copyright Protection
    App Authority
    System Tools Clear Storage All
    Internal Storage
    USB Storage
    Reset Factory Reset
    Import & Export Export Signage Display Settings
    Import Signage Display Settings
    Clone Clone Media Files
    Display Font Size
    Backlight
    Orientation
    Wallpaper
    Apps
    Physical Keyboard

    System

    Sub-menu Menu Option
    System Date & Time Select Time Zone
    NTP Server
    About Online System Updates
    Legal Information
    Android Version
    Kernel Version
    Build Number

    On-Screen Display (OSD) Menu

    Access Picture, Screen, Audio, Time, Advanced, and About settings.

    Navigating the OSD Menu using the Remote Control

    CDE12 OSD Menu Remote.png
    1. On the remote control, press the Settings button to display the OSD Menu.
    2. Use the directional buttons, ▼/▲/◄/► , to select menu items and adjust values.
    3. Press the Back button to go back to the previous menu.
    4. Press the Settings button again to exit the OSD Menu.

    On-Screen Display (OSD) Menu Tree

    Main Menu Sub-menu
    Picture Brightness
    Contrast
    Sharpness
    Tint
    Color
    Noise Reduction
    Color Temperature
    Picture Mode
    Overscan
    RGB Range
    Blue Light Filter
    Picture Reset
    Screen Zoom Mode
    Screen Reset
    PIP Sub Mode
    PIP Size
    PIP Position
    PIP Source
    PIP Audio
    PIP Reset
    Tiling Enable
    H Monitors
    V Monitors
    Position
    Frame Comp.
    Audio Balance
    Treble
    Bass
    Volume
    Mute
    Volume Control
    SPDIF Sync
    SPDIF Volume (Line Out)
    Audio Reset
    Time Off Time
    Date and Time
    Schedule
    Slide Show Interval
    OSD Turn Off
    OSD Information
    Time Reset
    Advanced Panel Saving
    Power Save
    Power LED Light
    Boot on Source
    Boot on Logo
    Auto Signal Detection
    No Signal Standby
    HDMI with One Wire
    HDMI EDID
    USB Cloning
    USB Auto Play
    Switch On State
    WOL
    Monitor ID
    Language
    Factory Reset
    Advanced Reset
    About Heat Status
    Display Information


    Picture

    CDE30 OSD Menu Picture.png
    Item Description
    Brightness Adjust the background black levels of the screen image.
    Contrast Adjust the degree of difference between the lightest and darkest parts of the picture and change the amount of black and white in the image.
    Sharpness Adjust the picture quality.
    Tint Adjust the lightness or darkness of the color shade.
    Color Adjust the amount of color present.
    Noise Reduction Reduce image noise and distortion.
    Color Temperature Adjust the color temperature.
    Picture Mode Select a predefined picture setting.
    Overscan Automatically enlarge the original picture horizontally and vertically to an equal aspect ratio that fills the screen.
    RGB Range Manually change the color format options to fit the correct color format range if the colors are not displayed correctly.
    Blue Light Filter Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
    Picture Reset Reset all Picture menu settings to default.

    Low Blue Light Filter and Eye Health

    Calculating Breaks
    When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.

    Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.

    Focus Fatigue (20-20-20 Rule)
    To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

    Looking at Distant Objects
    While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.

    Eye and Neck Exercises
    Eye Exercises
    Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.

    Eye Exercises

    Neck Exercises
    Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

    Flicker-Free The CDE30 series uses DC-adjustable backlighting, which does not produce a visible or invisible flicker within the 0~3000 Hz range and therefore can reduce eye fatigue.

    Screen

    CDE30 OSD Menu Screen.png
    Item Description
    Zoom Mode Dynamically stretch and scale the image output to a different aspect than that of the image input signal.

    Full
    Restores the correct proportions of pictures transmitted in 16:9 using the full screen display.
    Normal
    The picture is reproduced in 4:3 format and a black band is displayed on either side of the picture.
    Real
    This mode displays the image pixel-by-pixel on screen without scaling the original image size.

    Screen Reset Reset all Screen menu settings to default.
    PIP[1]

    Sub Mode
    Select the PIP (Picture-in-Picture) mode. Choose from: Off, PIP, PBP.
    PIP Size
    Select the size of the sub picture in the PIP (Picture-in-Picture) mode. Choose from: Small, Medium, Large.
    PIP Position
    Select the position of the sub picture in the PIP (Picture-in-Picture) mode. Choose from: Bottom-Right, Bottom-Left, Top-Right, Top-Left.
    PIP Source
    Select the input signal for the sub-picture.
    PIP Audio
    Select the audio source for the Sub Mode.

    • Main - Select audio from the main picture
    • Sub - Select audio from the sub-picture.

    PIP Reset
    Reset all settings in the PIP menu to factory preset values.

    Tiling

    Enable
    Choose ON or OFF for the Tiling function.
    If ON, the display will apply the settings in H Monitors, V Monitors, Position, and Frame Compensation.
    H Monitors
    Adjust displays on the horizontal side.
    V Monitors
    Adjust displays on the vertical side.
    Position
    Adjust the position of the display in the screen matrix.
    Frame Compensation
    Choose to turn the frame compensation function on or off.
    If ON, the display will adjust the image to compensate for the width of the display bezels in order to accurately display the image.

    1. PIP only works between an Android application (browser, media player, vCast) and an external source. It does not work with HDMI 1 and HDMI 2.

    Audio

    CDE30 OSD Menu Audio.png
    Item Description
    Balance Adjust the left/right speaker balance.
    Treble Increase/decrease the treble level (higher-pitched sounds).
    Bass Increase/decrease the bass level (lower-pitched sounds).
    Volume Increase/decrease the display’s volume level.
    Mute Mute the volume.
    Volume Control Select audio source from internal speaker or Audio Out port.
    SPDIF Sync Sync Audio Out volume with the display’s speakers.
    SPDIF Volume (Line Out) Increase/decrease the Audio Out volume.
    Audio Reset Reset all Audio menu settings to default.

    Time

    CDE30 OSD Menu Time.png
    Item Description
    Off Time Set the auto power off time.
    Date and Time Adjust the date and time of the display.
    Schedule Set up to seven (7) different time intervals for the display to be active.
    Slide Show Interval Set the photo slide show interval for USB auto play.
    OSD Turn Off Set the time period the OSD Menu stays on the screen.
    OSD Information Set the time period the OSD information will be displayed in the upper left corner of the display.
    Time Reset Reset all Time menu settings to default.

    Advanced

    CDE30 OSD Menu Advanced.png
    Item Description
    Panel Saving Reduces the risk of Image Burn-in when enabled.
    Power Save Reduce power consumption.

    Mode 1
    TCP off, WOL on.
    Mode 2
    TCP off, WOL on, wake up by video signal resume.
    Mode 3
    TCP on, WOL off, wake up by video signal resume.
    Mode 4
    TCP on, WOL off, no wake up by video signal resume support.

    Power LED Light Turn On/Off the Power LED indicator.
    Boot On Source Select the input source after boot up.
    Boot On Logo Enable/Disable a logo when the display is turned on.

    Off
    Neither the ViewSonic nor animation logo will show.
    On
    The ViewSonic logo and animation will show.
    User
    If a custom logo option is set in General Settings, then the custom logo will show. If there is no custom logo set then no logo will show.

    Auto Signal Detection Let the display detect and display available input sources automatically.
    No Signal Standby Set the time period to enter Standby Mode when there is no signal.
    HDMI with One Wire Enable/Disable CEC (Consumer Electronics Control).
    CEC synchronizes power on/off operation via HDMI connection. That is, if a device that also supports CEC is connected to the HDMI input of the display, when the display’s power is turned off, the power of the connected device will also be turned off automatically. When the power of the connected device is turned on, the display’s power will be turned on automatically.
    HDMI EDID Version Select HDMI EDID version: EDID 1.4, EDID 2.0, Auto.
    USB Cloning Save the OSD Menu configuration to the USB storage.
    USB Auto Play If set to ON, the display will copy media files from the external USB storage to the display’s internal storage then play the media files automatically.
    Switch On State Select the display status for the next time the power cord is connected to a power outlet.

    Power Off
    The display will remain off when the power cord is connected.
    Forced On
    The display will turn on when the power cord is connected.
    Last Status
    The display will return to the previous power status.

    WOL Enable/Disable the Wake on LAN (WOL) feature.
    Monitor ID Assign a number to remote control the display by RS-232.
    NOTE: The number range is: 1~98; 99 is reserved for “All Displays”.
    Language Select OSD Menu language.
    Factory Reset Reset all OSD Menu settings to default.
    Advanced Reset Reset all Advanced menu settings to default.

    About

    CDE30 OSD Menu About.png
    Item Description
    Heat Status Check the temperature of the display.
    Display Information See information about the display: Model Name, Serial No., Operation Hours, and Software Version.

    vCastReceiver & vCastSender

    The vCastReceiver app, will allow the ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s).

    CDE12 vCast Sender 1.png

    Network Information

    • vCast software, laptops, and mobile devices can connect to both the same subnet and across the subnet network.
    • Connected devices will show up under “Device List” on the same subnet connection.
    • If the device does not show up under “Device List”, users will need to key-in the on-screen PIN-code.

    ViewBoard Cast is a wireless peer to peer data communication, therefore the below port settings are required:

    Ports:

    • CP: 56789, 25123, 8121, and 8000
    • UDP: 48689 and 25123

    Port and DNS activation:

    • Port: 8001
    • DNS: h1.ee-share.com

    OTA Service:

    Cast Sender from Windows-based, Macbook, and Chrome Devices

    CDE12 vCast Sender 2.png

    Windows, Mac, Chrome Devices:

    1. Make sure your device is connected to the same network as the display.
    2. Visit the address that is shown on the display to download the application.
    3. Launch the application and enter the PIN Code or click Device List, then click the connect icon next to the Device Name.
    IFP52 vCast Sender 2.png
    IFP52 vCast Sender 2-1.png

    Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based phone/tablet

    CDE12 vCast Sender 3.png

    Android/iOS:

    1. Make sure your device is connected to the same network as the display.
    2. Scan the QR Code that is shown on the display to download directly from the server, or download from the Google Play Store or the Apple Store.
    3. Launch the application and select the correct Device Name and input the pin to connect. You can also directly input the pin-code displayed on the display to connect.

    Apple Airplay®:

    1. Make sure your device is connected to the same network as the display.
    2. Directly open AirPlay and select the Device Name to connect.
    3. Another “AirPlay Password” will be generated on-screen for connection.
    CDE12 vCast Sender 4.png

    Other Default Applications

    Folders

    Number Item
    1 Storage Device Display
    2 Icons
    3 File Type Menu
    4 File Information
    5 Main Display Area

    File Type Menu

    Item Description
    All All types
    Doc OFFICE files
    Note Image stored by myViewBoard, Side Tool Bar, and remote control Screen Capture button.
    Picture Image files
    Media Audio and Video files

    vSweeper

    Clear unnecessary data and unwanted files.

    VSweeper 1.png

    Advanced Settings can also be customized to the user's needs.

    VSweeper 2.png

    RS-232

    This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.

    The protocol contains three command sections:

    • Set-Function
    • Get-Function
    • Remote control pass-through mode
    NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

    Description

    RS-232 Hardware Specification

    ViewSonic LFD communication port on the rear side:

    1. Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector)
    2. Use of crossover (null modem) cable for connection
    3. Pin Assignment:
    Pin # Signal Remark
    Male DSUB 9-Pin (preferred) 1 NC
    Male DSUB.png
    2 RXD Input to Display
    3 TXD Output to Display
    4 NC
    5 GND
    Female DSUB 9-Pin 6 NC
    Female DSUB.png
    7 NC
    8 NC
    9 NC
    frame GND
    Item Signal Remark
    3.5 mm barrel connector
    (alternative for limited space)
    Tip TXD Output from Display
    IFP52 Barrel Connector.jpg
    Ring RXD Input to Display
    Sleeve GND

    LAN Hardware Specification

    ViewSonic LFD communication port on the rear side:

    1. Connector type: 8P8C RJ45
    2. Pin assignment:
    Pin # Signal Remark
    LAN Spec.png
    1 TX+ Output from Display
    2 TX- Output from Display
    3 RX+ Input to Display
    4 BI_D3+ For 1G case
    5 BI_D3- For 1G case
    6 RX- Input to Display
    7 BI_D4+ For 1G case
    8 BI_D4- For 1G case
    frame GND

    RS-232 Communication Setting

    • Baud Rate Select: 9600bps (fixed)
    • Data bits: 8 bits (fixed)
    • Parity: None (fixed)
    • Stop Bits: 1(fixed)

    LAN Communication Setting

    • Type: Ethernet
    • Protocol: TCP/IP
    • Port: 5000 (fixed)
    • WOL Port: 9 (fixed) for UDP
    • Cross subnet: No
    • Logon Credentials: No

    Command Message Reference
    PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:

    1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
    2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

    Protocol

    Set-Function Listing

    The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.

    Set-Function Description:

    Length Total Byte of Message excluding “CR”
    LFD ID Identification for each of Display (01~98; default is 01)
    ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply.
    The LFD ID can be set via the OSD menu for each Display.
    Command Type Identify command type,
    "s" (0x73h): Set Command
    "+" (0x2Bh): Valid Command Reply
    "-" (0x2Dh): Invalid Command Reply
    Command Function command code: One byte ASCII code.
    Value [1~3] Three bytes ASCII that defines the value.
    CR 0x0D

    Set-Function Format Send: (Command Type="s")

    Name Length ID Command Type Command Value1 Value2 Value3 CR
    Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
    Bytes Order 1 2~3 4 5 6 7 8 9

    Reply: (Command Type="+" or "-")

    Name Length ID Command Type CR
    Byte Count 1 Byte 2 Byte 1 Byte 1 Byte
    Bytes Order 1 2~3 4 5
    NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.


    Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.

    Send (Hex Format)

    Name Length ID Command Type Command Value1 Value2 Value3 CR
    Hex 0x38 0x30
    0x32
    0x73 0x24 0x30 0x37 0x36 0x0D

    Reply (Hex Format)

    Name Length ID Command Type CR
    Hex 0x34 0x30
    0x32
    0x2B 0x0D

    Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.

    Send (Hex Format)

    Name Length ID Command Type Command Value1 Value2 Value3 CR
    Hex 0x38 0x30
    0x32
    0x73 0x24 0x30 0x37 0x35 0x0D

    Reply (Hex Format)

    Name Length ID Command Type CR
    Hex 0x34 0x30
    0x32
    0x2D 0x0D

    Set-Function Table

    A. Basic Function

    Set Function Length ID Command Command Value Range Comments
    Type (ASCII) Code
    (ASCII)
    Code
    (Hex)
    (Three ASCII bytes)
    Power On/Off
    (Standby)
    8 s ! 21 000: STBY
    001: ON
    1. The Power-on via LAN control may works only under specific mode. To see display UG for details. *3.1.1
    2. “WOL by MAC address” may available as alternative.*3.2.1
    Input Select 8 s " 22 004: HDMI 1
    014: HDMI 2
    024: HDMI
    006: VGA
    007: Slot-in PC (OPS)
    009: DP
    019: Type-C
    00A: Embedded/Main (Android)
    1. No need for USB
    2. For the case of two more same sources, the 2nd digital is used to indicate the extension.
    3. The HEX of 00A is 30 30 41.
    Brightness 8 s $ 24 000 ~ 100
    900: Bright down (-1)
    901: Bright up (+1)
    *3.1.1
    Backlight*3.2.0 8 A B 42 000~100 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness.
    2. Derived from Color calibration.
    *3.2.0
    Power Lock 8 s 4 34 000: Unlock
    001: Lock
    *See note in details
    Volume 8 s 5 35 000 ~ 100
    900: Volume down(-1)
    901:Volume up(+1)
    Mute 8 s 6 36 000: OFF
    001: ON (mute)
    Button Lock 8; s 8 38 000: Unlock
    0001: Lock
    *See note in details
    Menu Lock 8 s > 3E 000: Unlock
    001: Lock
    *See note in details
    Number *3.1.1 8 s @ 40 000~009
    Key Pad *3.1.1 8 s A 41 000: UP
    001: DOWN
    002: LEFT
    003: RIGHT
    004: ENTER
    005: INPUT
    006: MENU/(EXIT)
    007: EXIT
    Remote Control 8 s B 42 000: Disable
    001: Enable
    002: Pass through
    Disable: RCU will be no function
    Enabled: RCU controls normally
    Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself.
    Restore Default 8 s ~ 7E 000 Recover to factory setting

    B. Optional Function

    Set Function Length ID Command Command Value Range Comments
    Type (ASCII) Code
    (ASCII)
    Code
    (Hex)
    (Three ASCII bytes)
    Contrast 8 s # 23 000~100
    Sharpness 8 s % 25 000~100
    Color 8 s & 26 000~100
    Tint 8 s ' 27 000~100
    Backlight On_Off 8 s ( 29 000: Off
    001: On
    Color Mode 8 s ) 29 000: Normal
    001: Warm
    002: Cold
    003: Personal
    Freeze On_Off 8 s . 2A 000: Off
    001: On
    Bass 8 s . 2E 000~100
    Treble 8 s / 2F 000~100
    Balance 8 s 0 30 000~100 050 is central
    Picture Size 8 s 1 31 000: FULL (16:9)
    001: NORMAL (4:3)
    002: REAL (1:1)
    *3.1.0
    OSD language 8 s 2 32 000: English
    001: French
    002: Spanish
    Could be extended for more supported languages by model
    Date: Year 8 s V 56 Y17~Y99 Last 2 digits
    (20)17~(20)99
    Date: Month 8 s V 56 M01~M12 2 digits
    Date: Day 8 s V 56 D01~D31 2 digits
    Time: Hour 8 s W 57 H00~H23 24-hr format. 2 digits.
    Time: Min 8 s W 57 M00~M59 2 digits
    Time: Sec 8 s W 57 S00~S59 2 digits
    Customized Hot Keys 8 s X 58 001~999
    001: Open MVBA app

    Technical Specifications

    Item Category Specifications
    Model P/N. CDE4330
    No. VS19112
    Screen Size 43"
    Input Signal 2 x HDMI (v. 2.1, HDCP 2.2)
    1 x USB Type C
    1 x RS-232
    1 x USB Type A (2.0)
    1 x USB Type A (3.0)
    1 x RJ45
    USB-C Power Delivery Supported Yes
    Maximum Power Delivery (W) 65W
    OPS Slot 18V/3.5A
    Speaker Output 2 x 10W
    RS-232 RS-232 Communication
    Power Voltage 100~240V +/- 10% 50/60Hz
    Operating Conditions Temperature 0° C ~ 40° C
    Humidity 10% ~ 90% RH
    Altitude 3,000 m
    Storage Conditions Temperature -20° C ~ 60° C
    Humidity 10% ~ 90% RH
    Altitude 3,658 m
    Dimensions Physical
    (W x H x D) mm
    without stand
    964.6 x 552.5 x 71.4
    Physical
    (W x H x D) in
    without stand
    37.98” x 21.75” x 2.81”
    Physical
    (W x H x D) mm
    with stand
    1056 x 672 x 156
    Physical
    (W x H x D) in
    with stand
    41.57” x 26.46” x 6.14”
    Weight Physical
    (kg)
    without stand
    9.9
    Physical (lbs)
    without stand
    21.83
    Physical (kg)
    with stand
    13.85
    Physical (lbs)
    with stand
    30.53
    Power Consumption On (Typical) 115W
    Off < 0.5W

    USB Media Support Format

    Photo

    Image Photo Resolution
    JPEG Base-line 1920 x 1080
    Progressive 1024 x 768
    PNG Non-interlace 1920 x 1080
    Interlace 1920 x 1080
    BMP 15360 x 8640

    Video

    Container Codec Resolution Bit Rate
    MKV(.mkv)
    WebM(.webm)
    VP9 4096 x 2176 @60fps 100Mbps
    MP4(.mp4, .mov)
    3GPP(.3gpp, .3gp)
    MEPG transport stream (.ts, .trp, .tp)
    MKV(.mkv)
    WebM(.webm)
    FLV(.flv)
    AVI(lavi)
    H265(.265)
    HEVC/H.265 4096 x2176 @60fps 100Mbps
    MP4(.mp4, .mov)
    3GPP(.3gpp, .3gp)
    MEPG transport stream (.ts, .trp, .tp)
    MPEG program stream
    (.DAT, .VOB, .MPG, .MPEG)
    MKV(.mkv)
    WebM(.webm)
    AVI(lavi)
    ASF(.asf)
    WMV(.wmv)
    OGM(.ogm)
    MPEG1/2 1920 x 1080 @120fps 40Mbps
    MP4(.mp4, .mov)
    3GPP(.3gpp, .3gp)
    MEPG transport stream
    (.ts, .trp, .tp)
    MPEG program stream
    (.DAT, .VOB, .MPG, .MPEG)
    MKV(.mkv)
    WebM(.webm)
    FLV(.flv)
    AVI(lavi)
    ASF(.asf)
    WMV(.wmv)
    OGM(.ogm)
    MPEG4 1920 x 1080 @120fps 40Mbps
    ASF(.asf)
    AVI(.avi)
    DivX(.divx)
    MKV(.mkv)
    MP4(.mp4, .mov)
    OGM(.ogm)
    WebM(.webm)
    WMV(.wmv)
    DivX 3.11
    Divx 4.12
    DivX 5.x
    DivX 6, XviD
    1920 x 1080 @120fps 40Mbps
    AVI(.avi)
    FLV(.flv)
    Sorenson
    H.263
    1920 x 1080 @120fps 40Mbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(lavi)
    FLV(.flv)
    MP4(.mp4, mov)
    WMV(.wmv)
    H.263 1920 x 1080 @120fps 40Mbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(lavi)
    FLV(.flv)
    H.264(.264)
    MKV(.mkv)
    MP4(.mp4, .mov)
    MEPG transport stream
    (.ts, .trp, .tp)
    MPEG program stream
    (.DAT, .VOB, .MPG, .MPEG)
    OGM(.ogm)
    WebM(.webm)
    WMV(.wmv)
    H.264 4096 x 2160 @60fps 135Mbps
    AVS(.avs)
    MEPG transport stream
    (.ts, .trp, .tp)
    AVS 4096 x 2160 @60fps 50Mbps
    AVS(.avs)
    MEPG transport stream
    (.ts, .trp, .tp)
    AVS+ 1920 x 1080 @60fps 50Mbps
    AVS(.avs2)
    MEPG transport stream
    (.ts, .trp, .tp)
    AVS2 4096 x 2160 @60fps 100Mbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    MKV(.mkv)
    MP4(.mp4, .mov)
    OGM(.ogm)
    WebM(.webm)
    WMV(.wmv)
    WMV3 1920 x 1080 @120fps 40Mbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    MKV(.mkv)
    MP4(.mp4, .mov)
    MEPG transport stream (.ts, .trp, .tp)
    WebM(.webm)
    WMV(.wmv)
    VC1(.vc1)
    VC1 2048 x 1024 @120fps 40Mbps
    3GPP(.3gpp, 3gp)
    AVI(.avi)
    FLV(.flv)
    MKV(.mkv)
    MP4(.mp4, .mov)
    OGM(.gom)
    WebM(.webm)
    Motion JPEG 1920 x 1080 @30fps 40Mbps
    3GPP(.3gpp, .3gp)
    AVI(.avi)
    FLV(.flv)
    MKV(.mkv)
    MP4(.mp4, .mov)
    OGM(.gom)
    WebM(.webm)
    VP8 1920 x 1080 @60fps 50Mbps
    MKV(.mkv)
    RM(.rm, .rmvb)
    WebM(.webm)
    RV30/RV40 1920 x 1080 @60fps 40Mbps
    3GPP(.3gpp, .3gp)
    MKV(.mkv)
    MP4(.mp4, .mov)
    WebM(.webm)
    AV1 4096 x 2176 @60fps 100Mbps

    Audio

    Container Codec Sample Rate Channel Bit Rate
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    DivX(.divx)
    FLV(.flv)
    MKV(.mkv, .mka)
    MP3(.mp3)
    MP4(.mp4)
    MEPG transport stream (.ts, .trp, .tp)
    MPEG program stream(.DAT, .VOB, .MPG, .MPEG)
    OGM(.ogm)
    WAV(.wav)
    WebM(.webm)
    WMV(.wmv)
    MPEG1/2
    Layer1
    16KHz ~ 48KHz Up to 2 32Kbps ~ 448Kbps
    MPEG1/2
    Layer2
    16KHz ~ 48KHz Up to 2 8Kbps ~ 384Kbps
    MPEG1/2/2.5
    Layer3
    8KHz ~ 48KHz Up to 2 8Kbps ~ 320Kbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    AC3(.ac3)
    DivX(.divx)
    MKV(.mkv, .mka)
    MP4(.mp4)
    MEPG transport stream (.ts, .trp, .tp)
    MPEG program stream
    (.DAT, .VOB, .MPG, .MPEG)
    OGM(.ogm)
    WebM(.webm)
    WMV(.wmv)
    AC3(DD) 32KHz,
    44.1KHz,
    48KHz
    Up to 5.1 32Kbps ~ 640Kbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    DivX(.divx)
    EAC3(.ec3)
    MKV(.mkv, .mka)
    MP4(.mp4)
    MEPG transport stream
    (.ts, .trp, .tp)
    MPEG program stream
    (.DAT, .VOB, .MPG, .MPEG)
    EAC3(DDP) 32KHz,
    44.1KHz,
    48KHz
    Up to 5.1 32Kbps ~ 6Mbps
    OGM(.ogm)
    WebM(.webm)
    WMV(.wmv)
    EAC3(DDP) 32KHz,
    44.1KHz,
    48KHz
    Up to 5.1 32Kbps ~ 6Mbps
    3GPP(.3gpp, .3gp)
    AAC(.aac)
    ASF(.asf)
    AVI(.avi)
    DivX(.divx)
    FLV(.flv)
    MKV(.mkv, .mka)
    MP4(.mp4)
    MEPG transport stream (.ts, .trp, .tp)
    MPEG program steam (.DAT, .VOB, .MPG, .MPEG)
    OGM(.ogm)
    RM(.rm, .rmvb, .ra)
    WAV(.wav)
    WebM(.webm)
    WMV(.wmv)
    AAC-LC, HEAAC 8KHz ~ 48KHz Up to 5.1 AAC-LC: 12kbps ~576kbps
    V1: 6kbps ~ 288kbps
    V2: 3kbps ~ 144kbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    MKV(.mkv, .mka)
    MP4(.mp4, .mov)
    WebM(.webm)
    WMV(.wma, .wmv)
    WMA 8KHz ~ 48KHz Up to 2 128Kbps ~ 320kbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    MP4(.mp4, .mov)
    WMV(.wma, .wmv)
    WMA 10 Pro M0 8KHz ~ 48KHz Up to 2 < 192kbps
    WMA 10 Pro M1 8KHz ~ 48KHz Up to 5.1 < 384kbps
    WMA 10 Pro M2 8KHz ~ 96KHz Up to 5.1 < 768kbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    MKV(.mkv, .mka)
    MP4(.mp4, .mov)
    Ogg(.ogg)
    WebM(.webm)
    WMV(.wma, .wmv)
    VORBIS
    *Supports stereo decoding only
    Up to 48KHz Up to 2
    3GPP(.3gpp, .3gp)
    AVI(.avi)
    DTS(.dts)
    MKV(.mkv, .mka)
    MP4(.mp4, .mov)
    MEPG transport stream
    (.ts, .trp, .tp)
    MPEG program stream
    (.DAT, .VOB, .MPG, .MPEG)
    OGM(.ogm)
    WAV(.wav)
    WebM(.webm)
    DTS Up to 48KHz Up to 5.1 < 1.5Mbps (Pure DTS core)
    3GPP(.3gpp, .3gp)
    MP4(.mp4, .mov)
    MEPG transport stream (.ts, .trp, .tp)
    DTS LBR 12KHz,22KHz, 24KHz,
    44.1KHz,
    48KHz
    Up to 5.1 Up to 2Mbps
    3GPP(.3gpp, .3gp)
    MP4(.mp4, .mov)
    MEPG transport stream (.ts, .trp, .tp, .mts, .m2ts)
    DTS XLL Up to 96KHz Up to 6 Up to 6.123Mbps
    3GPP(.3gpp, .3gp)
    MP4(.mp4, .mov)
    MEPG transport stream (.ts, .trp, .tp, .mts, .m2ts)
    DTS Master
    Audio
    Up to 48KHz Up to 6 Up to 24.537Mbps
    3GPP(.3gpp, .3gp)
    ASF(.asf)
    AVI(.avi)
    FLV(.flv)
    MKV(.mkv, .mka)
    MP4(.mp4, .mov, .m4a)
    MEPG transport stream
    (.ts, .trp, .tp)
    MPEG program stream
    (.DAT, .VOB, .MPG, .MPEG)
    OGM(.ogm)
    WAV(.wav)
    WebM(.webm)
    WMV(.wmv)
    LPCM 8Khz ~ 48Khz Mono, Stereo 5.1 64Kbps ~ 1.5Mbps
    AVI(.avi)
    FLV(.flv)
    MKV(.mkv, .mka)
    WAV(.wav)
    WebM(.webm)
    IMA-ADPCM
    MS)ADPCM
    8Khz ~ 48Khz Up to 2 32kbps ~ 384kbps
    AVI(.avi)
    FLV(.flv)
    MKV(.mkv, .mka)
    WAV(.wav)
    WebM(.webm)
    G711 A /mu-
    law
    8KHz 1 64Kbps
    RM(.rm, .rmvb, .ra) LBR(cook) 8KHz,
    11.025KHz,
    22.05KHz,
    44.1KHz
    Up to 5.1 6Kbps ~ 128Kbps
    FLAC(.flac)
    MKV(.mkv, .mka)
    WebM(.webm)
    FLAC 8KHz ~ 96KHz Up to 7.1 < 1.6Mbps
    MKV(.mkv, .mka)
    WebM(.webm)
    OPUS 8Khz ~ 48Khz Up to 6 6Kbps ~ 510Kbps
    3GPP(.3gpp, 3gp)
    AC4(.ac4)
    MP4(.mp4, .mov, .m4a)
    MEPG transport stream (.ts, .trp, .tp)
    AC4 44.1KHz,
    48KHz
    Up to 5.1
    (MS12
    v1.x)
    Up to 7.1
    (MS12 v2.x)
    Up to 1521kbps per presentation
    3GPP(.3gpp, .3gp)
    MP4(.mp4, .mov, .m4a)
    Fraunhofer
    MPEG-H TV
    Audio System
    32KHz,
    44.1KHz,
    48KHz
    Up to 16 core channels
    Up to 5.1 channels output
    ~1.2Mbps
    3GPP(.3gpp, .3gp)
    MP4(.mp4, .mov, .m4a)
    AMR-NB 8kHz 1 4.75 ~ 12.2Kbps
    3GPP(.3gpp, .3gp)
    MP4(.mp4, .mov, .m4a)
    AMR-WB 16KHz 1 6.6 ~ 23.85Kbps

    Subtitle

    Internal

    File Extension Container Codec
    dat, mpg, mpeg, vob MPG, MPEG DVD Subtitle
    ts, trp, tp TS DVD Subtitle
    mp4 MP4 DVD Subtitle
    UTF-8 Plain Text
    mkv MKV ASS
    SSA
    UTF-8 Plain Text
    VobSub
    DVD Subtitle
    divx, avi AVI(1.0, 2.0)
    DMF0, 1, 2
    XSUB
    XSUB+

    External

    File Extension Container Codec
    .srt SubRip
    .ssa/.ass SubStation Alpha
    .smi SAMI
    .sub SubViewer
    MicroDVD
    DVDSubtitleSystem
    SubIdx(VobSub)
    SubViewer 1.0 & 2.0 Only
    .txt TMPlayer

    Timing Table

    HDMI PC

    Resolution Refresh Rate
    640 x 480 60Hz
    72Hz
    800 x 600 72Hz
    75Hz
    1024 x 768 60Hz
    70Hz
    75Hz
    1280 x 1024 60Hz
    1360 x 768 60Hz
    1920 x 1080 60Hz

    HDMI

    Video Resolution Refresh Rate
    480i 720 x 480 60Hz
    480p 720 x 480 60Hz
    576i 720 x 576 50Hz
    576p 720 x 576 50Hz
    720p 1280 x 720 50Hz
    60Hz
    1080i 1920 x 1080 50Hz
    60Hz
    1080p 1920 x 1080 50Hz
    60Hz
    4K 3840 x 2160 29.97Hz/R444
    3840 x 2160 30Hz/R444
    3840 x 2160 25Hz/R444
    3840 x 2160 23.98Hz/R444
    3840 x 2160 24Hz/R444
    4096 x 2160 24Hz/R444
    3840 x 2160 50Hz/R444
    3840 x 2160 59Hz/R444
    3840 x 2160 60Hz/R444
    4096 x 2160 50Hz/R444
    4096 x 2160 59Hz/R444
    4096 x 2160 60Hz/R444

    Type-C

    Video Resolution Refresh Rate
    480p (4:3) 640 x 480 60Hz
    640 x 480 60Hz
    720 x 480 60Hz
    1440 x 480 60Hz
    480p (16:9) 720 x 480 60Hz
    1440 x 480 60Hz
    1440 x 480 60Hz
    576p (4:3) 720 x 576 50Hz
    576p (16:9) 720 x 576 50Hz
    1440 x 576 50Hz
    720p (16:9) 1280 x 720 50Hz
    1280 x 720 60Hz
    1280 x 720 60Hz
    1080p (16:9) 1920 x 1080 24Hz
    1920 x 1080 24Hz
    1920 x 1080 25Hz
    1920 x 1080 30Hz
    1920 x 1080 30Hz
    1920 x 1080 50Hz
    1920 x 1080 60Hz
    1920 x 1080 60Hz
    4K 3840 x 2160 24Hz
    3840 x 2160 25Hz
    3840 x 2160 30Hz
    3840 x 2160 50Hz
    3840 x 2160 60Hz

    Compliance Information

    This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

    FCC Compliant Statement

    This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

    These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
    • Consult the dealer or an experienced radio/TV technician for help.
    Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

    Industry Canada Statement

    CAN ICES-003(B) / NMB-003(B)

    CE Conformity for European Countries

    Ce-mark.png

    The device complies with the relevant section of the EMC Directive 2014/30/EU, Low Voltage Directive 2014/35/EC, Eco-Design Directive 2009/125/EC, RoHs Directive 2011/65/EU, and Radio Equipment Directive 2014/53/EU. The full declaration of conformity can be found at the following website: https://www.viewsonicglobal.com/public/products_download/safety_compliance/cd/VS19127_CE_DOC.pdf

    Warning: This equipment should be installed and operated with a minimum distance of 20cm from the radiator of your body. This device and its antenna(s) must not be co-located or operated in conjunction with any other antenna or transmitter.

    The following information is only for EU-member states:

    WEEE Logo.gif

    The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

    Declaration of RoHS2 Compliance

    This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

    Substance Proposed Maximum Concentration Actual Concentration
    Lead (Pb) 0.1% < 0.1%
    Mercury (Hg) 0.1% < 0.1%
    Cadmium (Cd) 0.01% < 0.01%
    Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
    Polybrominated biphenyls (PBB) 0.1% < 0.1%
    Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
    Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
    Butyl benzyl phthalate (BBP) 0.1% < 0.1%
    Dibutyl phthalate (DBP) 0.1% < 0.1%
    Diisobutyl phthalate (DIBP) 0.1% < 0.1%

    Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

    • Copper alloy containing up to 4% lead by weight.
    • Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
    • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
    • Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

    ENERGY STAR® statement

    ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

    As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.

    The following logo appears on all ENERGY STAR®-certified models:

    Energy Star.jpg
    NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

    Indian Restriction of Hazardous Substances

    Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

    Product Disposal at End of Product Life

    ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

    USA & Canada
    https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

    Europe
    https://www.viewsoniceurope.com/eu/support/call-desk/

    Taiwan
    https://recycle.epa.gov.tw/

    Copyright Information

    Copyright© ViewSonic® Corporation, 2022. All rights reserved.

    Macintosh and Power Macintosh are registered trademarks of Apple Inc.

    Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

    ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

    VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

    ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

    As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

    Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

    In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

    No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

    CDE4330_UG_ENG_1a_20221117

    Customer Service Contact Information

    For technical support or product service, see the table below or contact your reseller.

    You will need the product's serial number

    Asia Pacific & Africa

    Country / Region Website
    Australia https://viewsonic.com/au/
    Bangladesh https://www.viewsonic.com/bd/
    中囯(China) https://www.viewsonic.com.cn
    香港 (繁體中文) https://www.viewsonic.com/hk/
    Hong Kong (English) https://www.viewsonic.com/hk-en/
    India https://www.viewsonic.com/in/
    Indonesia https://www.viewsonic.com/id/
    Israel https://www.viewsonic.com/il/
    日本 (Japan) https://www.viewsonic.com/jp/
    Korea https://www.viewsonic.com/kr/
    Malaysia https://www.viewsonic.com/my/
    Middle East https://www.viewsonic.com/me/
    Myanmar https://www.viewsonic.com/mm/
    Nepal https://www.viewsonic.com/np/
    New Zealand https://www.viewsonic.com/nz/
    Pakistan https://www.viewsonic.com/pk/
    Philippines https://www.viewsonic.com/ph/
    Singapore https://www.viewsonic.com/sg/
    臺灣 (Taiwan) https://www.viewsonic.com/tw/
    ประเทศไทย (Thailand) https://www.viewsonic.com/th/
    Việt Nam https://www.viewsonic.com/vn/
    South Africa & Mauritius https://www.viewsonic.com/za/

    Americas

    Country / Region Website
    United States https://www.viewsonic.com/us/
    Canada https://www.viewsonic.com/us/
    Latin America https://www.viewsonic.com/la/

    Europe

    Country / Region Website
    Europe https://www.viewsonic.com/eu/
    France https://www.viewsonic.com/fr/
    Deutschland https://www.viewsonic.com/de/
    Қазақстан https://www.viewsonic.com/kz/
    Россия https://www.viewsonic.com/ru/
    España https://www.viewsonic.com/es/
    Türkiye https://www.viewsonic.com/tr/
    Україна https://www.viewsonic.com/ua/
    United Kingdom https://www.viewsonic.com/uk/

    Using the Commercial Display Safely

    Please read the following Safety Precautions before you start using the device.

    • Keep this user guide in a safe place for later reference.
    • Read all warnings and follow all instructions.
    • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
    • Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
    • Avoid exposing the device to direct sunlight or other sources of sustained heat.
    • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
    • Use a soft, dry cloth to clean the external housing.
    • When moving the device, be careful not to drop or bump the device on anything.
    • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
    • Do not place any heavy objects on the device or connection cables.
    • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
    • The device is a monitor with an LED backlight intended for general office use.
    • Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
    • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
    • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
    • Only use attachments/accessories specified by the manufacturer.
    • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
    • Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
    • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
    Commercial Display Ventilation.png

    CAUTION

    Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:

    • When the power supply cord or plug is damaged.
    • If liquid has been spilled onto or objects have fallen into the unit.
    • If the unit has been exposed to moisture.
    • If the unit does not operate normally or has been dropped.

    Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

    • Using cabinets or stands recommended by the manufacturer of the device.
    • Only using furniture that can safely support the device.
    • Ensuring the device is not overhanging the edge of the supporting furniture.
    • Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
    • Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
    • Educating children about the dangers of climbing on furniture to reach the device or its controls.

    If the existing device is going to be retained and relocated, the same considerations as above should be applied.

    Troubleshooting Common Problems

    General

    Why doesn't the remote control work?

    Solution 1 Check whether something is obstructing the display’s remote control receiver.

    Solution 2 Check whether the batteries in the remote control are installed correctly.

    Solution 3 Check whether the batteries need to be replaced.

    Why is the ViewBoard turning off unexpectedly?

    Solution 1 Check whether Sleep mode is enabled.

    Solution 2 Check if there is a power outage in your area.

    Solution 3 Turn on the display and see if the problem is with the signal and control system.

    PC Mode

    There is no signal from my PC.

    Solution 1 Check the display settings.

    Solution 2 Check the display resolution.

    Solution 3 Adjust the Hs &Vs (synchronization) settings using the OSD menu.

    Why is there line streaking in the background?

    Solution 1 Choose auto adjust.

    Solution 2 Adjust clock and phase.

    The ViewBoard is displaying an inaccurate color.

    Solution 1 Check the VGA connection.

    Solution 2 Adjust the chroma, brightness, and contrast settings.

    An "Unsupported Format" error is being shown.

    Solution 1 Choose auto adjust.

    Solution 2 Adjust clock and phase settings.

    Touch Function

    The touch function isn't responding.

    Solution 1 Check that drivers are installed correctly.

    Solution 2 Reinstall driver(s).

    Solution 3 Check setup and align it.

    Solution 4 Check whether the touch pen is working properly.

    Video Not Working Properly

    Why is there no picture and/or no sound?

    Solution 1 Check the Power status.

    Solution 2 Check the signal cable.

    Solution 3 Check that the internal PC is installed correctly.

    The picture is unclear and/or cutting in and out.

    Solution 1 Check the signal cable.

    Solution 2 Check if other electronics are interrupting the signal.

    Why is the picture quality poor?

    Solution 1 Adjust chroma, brightness, and contrast settings in the menu.

    Solution 2 Check the signal cable.

    Audio Not Working Properly

    Why is there no sound?

    Solution 1 Press the Mute/Unmute button.

    Solution 2 Adjust the volume.

    Solution 3 Check the audio cable.

    Sound is only coming out from one speaker.

    Solution 1 Adjust the sound balance in the menu.

    Solution 2 Check the sound control panel settings of the computer.

    Solution 3 Check the audio cable.
    NOTE: SPDIF and Audio Out only work in the Embedded Player, HDMI, and DisplayPort (DP) channels.

    Maintaining the Commercial Display

    General Precautions

    • Make sure the device is turned off and the power cable is unplugged from the power outlet.
    • Never spray or pour any liquid directly onto the screen or case.
    • Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
    • Do not use the system continuously for long periods of time.

    Cleaning the Screen

    • Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
    • If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

    Cleaning the Case

    • Use a soft, dry cloth.
    • If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

    Disclaimer

    • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
    • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
    If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.

    Introduction

    This guide will introduce the network requirements for ViewBoard’s preloaded software and help IT administrators setup ViewBoard® products within their IT infrastructure.

    NOTE:
    • Please ensure the wireless infrastructure supports broadcast service and it is turned ON.
    • For a more stable connection, it is recommended to have any ViewBoard® connected via LAN by Ethernet cable, and client devices on a 5 GHz Wi-Fi band.

    Air Class

    Display quiz questions on a ViewBoard® and allow up to 30 mobile users to submit answers remotely. Whether administrating single or multiple-choice questions, the ViewBoard® will record the results of each device being used.

    Air Class

    Network Information

    • PC (Windows/Mac/Chromebook) and tablet/mobile (iOS/Android) devices, as well as the ViewBoard®, need to be connected to the same network subnet.
    • Port: TCP 8080

    AirPlay Service

    NOTE: Please ensure that mDNS is enabled on the network/access point/wireless controller (if applicable).
    AirPlay Service

    Network Information

    • Ports:
    TCP 51040, 51030, 51020 & 51010
    UDP 5353 (mDNS to broadcast Airplay)
    UDP random port with a range of 52000~53000 (Transfer audio; assigned by AirPlay protocol)

    How to Verify AirPlay is Broadcasting

    1. Ensure that your iOS device and the ViewBoard® are connected to the same subnet network.
    2. Open the Control Center and select AirPlay Mirroring on the iOS device (e.g., iPhone/iPad).
    3. Find a device prefixed with “Cast-xxxx”.
    4. If “Cast-xxxx” is showing then this confirms that vCast is broadcasting AirPlay services.
    5. Click on the broadcasted “Cast-xxxx” device to mirror your iOS device to the ViewBoard®.

    Chromecast Service

    ViewBoard® Cast software supports native Chromecast screen sharing via the Chrome browser casting with the Chromecast feature enabled.

    NOTE: Please ensure that mDNS is enabled on the network/access point/wireless controller (if applicable).
    Chromecast Service

    Network Information

    • Ports:
    TCP 8008 & 8009
    UDP 5353 (mDNS to broadcast CCast)

    How to Verify Chromecast is Broadcasting:

    1. Ensure that your Chromebook and ViewBoard® are connected to the same subnet network.
    2. Bandwidth: At least 2~5 Mbps per user in a typical deployment. Latency should be less than 100 ms when pinging Google’s public DNS server at 8.8.8.8; for HD video streaming > 5 Mbps is required.
    3. Access points:
    4. For small deployments of under 30 devices, consumer-grade networking equipment is sufficient.
      For deployments greater than 30 devices or involving multiple rooms, enterprise-grade, centrally managed networking equipment is recommended.
      NOTE:
      • It is recommended to use Wi-Fi 802.11n 5 GHz.
      • Please refer to a 5 GHz channel guide for a table on non-DFS channels in your country. In the USA, those channels are 36~48 and 149~165.

    Display Service

    myViewBoard Display allows users to mirror their desktop wirelessly to supported Interactive Flat Panels (IFP) and Wireless Presentation Displays (WPD).

    myViewBoard Display comes pre-installed on select ViewBoard® hardware, but can also be installed manually on any IFP or WPD that runs Android 6 or higher.

    Once myViewBoard Display is installed on an IFP or WPD, users will only need to use a compatible browser to start mirroring their device screen to the host.

    Display Service

    Network Information

    • Ports:
    TCP Port 443 (HTTPS): outbound
    UDP and TCP port 3478 bidirectional to the WebRTC servers
    UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC servers (These ports are optional; if blocked, media will be proxied using TURN on port 3478.)

    Manager Service

    myViewBoard Manager is a tool for Entity Administrators to remotely manage multiple installations of ViewSonic visual solution devices such as a ViewBoard®.

    To access, select the Entity Management tile, then All Devices on the side panel.

    NOTE: This option is only available for users signed in using an Entity Administrator account. To learn more, visit: https://myviewboard.com/kb/manager.
    Manager Service

    Network Information

    • Ports:
    TCP Port 443 (HTTPS): bidirectional
    • Whitelist Domains:
    *.myviewboard.com
    *.myviewboard.cloud
    myviewboardclips.com
    *firebraseio.com
    *amazonaws.com

    Miracast Service

    Miracast helps you wirelessly stream content from Windows and Android devices to an Interactive Flat Panel (IFP) or Wireless Presentation Display (WPD).

    NOTE: Please ensure that mDNS is enabled on the network/access point/wireless controller (if applicable).
    Miracast Service

    Network Information

    • Ports:
    TCP Port 7236 : Wi-Fi direct control port used to establish and manage sessions between the source device and ViewBoard.
    UDP port 21200 for RTP packets and UDP port 21201 for RTCP packets.
    UDP 5353 for multicast DNS (mDNS) broadcast to the local subnet.
    IP address(s): IPv4 address: 192.168.49.0, subnet mask: 255.255.255.

    Over-the-Air (OTA) Service

    If Auto Update is enabled on a ViewBoard® and it is connected to the Internet, it will automatically search for firmware updates. If an update is available, the ViewBoard® will automatically download and install it then reboot.

    Over-the-Air Service

    Network Information

    • Server FQDN Name: ifp-ota.s3-accelerate.amazonaws.com, www.viewsonicglobal.com
    • Server Port: TCP 443

    vCast & vCastSender Service

    Working with ViewBoard® Cast software, the vCast application, will allow the ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s).

    vCastReceiver

    Network Information

    • ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and cross subnet network.
    • Please enter the on-screen PIN-code to connect to the ViewBoard®.
    Enter PIN Code
    • Ports:
    TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
    TCP 8600 (BYOM)
    TCP 53000 (Request share screen)
    TCP 52020 (Reverse control)
    TCP 52025 (Reverse control for ViewBoard Cast Button)
    TCP 52030 (Status sync)
    UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
    UDP 5353 (Multicast search device protocol)
    • Port and DNS for activation:
    Port: 443
    DNS: https://vcastactivate.viewsonic.com
    • OTA Service:
    Server Port: TCP443
    Server FQDN Name: https://vcastupdate.viewsonic.com