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Package Contents

Item Quantity Note
Cabinet Sections 5 sections total One (1) left, three (3) Middle, and one (1) Right.
System Control Box
(Left and Right sides)
2 sides
Quick Start Guide
 
1
LED Modules 100 modules The quantity of spare LED modules will vary by country.
Remote Control 1
Screws 16 x M6x10mm (1)
32 x M6x50mm Expansion (2)
32 x TA6x30mm (3)
20 x M6x16mm (4)
12 x KM3x6mm (5)
Hex Tool 1
System Control Box Covers
(Left, Middle, and Right sides)
3
Wall Mounting Brackets 4
Vacuum Suction Tool 1
Anti-Static Glove
 
2 pairs
USB-A to USB-B Cable (5m) 1

NOTE:
  • This product is packed in an air transport box.
  • Due to the size and weight, it is recommended that two or more people handle it.
  • The base stand is an optional accessory and will be sold separately.

Product Overview

Front Panel

Rear Panel

I/O Control Panel

Number Port Description
1 RS-232 Serial control port.
2 Ambient Light Sensor Detects ambient light and adjusts brightness levels automatically.
3 USB 2.0 USB Reader (5V/0.5A)
4 USB 3.0 USB Reader (5V/1A)
5 HDMI Out Extend content out to another display device.
6 HDMI In High definition input; connect to PC with HDMI output, set-top box, or other video device.
7 Audio Out Audio output to an external speaker.
8 USB-B Maintenance port for external PC connection.
9 IR Receiver Receiver for the Remote Control.
10 LAN Standard RJ45 (10M/100M/1000M) Internet connection interface.
11 Stand-by Press to enter Stand-by mode.
12 Input Select Press to cycle through available input sources.
13 Brightness Press to cycle through brightness levels.
Locking the Control Panel
When the administrator does not want others to use the control panel, it can be locked by pressing 1168+OK on the remote control.

Remote Control Overview

 
Remote Control
Number Description
1 Power On/Off
2 Back to Home Screen
3 Input source selection
4 Change to HDMI 1/2 input source
5 Switch to a blank, black screen
6 Adjust the brightness level
7 Directional buttons
8 Confirm the selection
9 Enter the Information page
10 Enter the Settings menu
11 Return to previous
12 Play/Pause content
13 Move content forwards/backwards
14 Increase/decrease the volume level
15 Numeric input buttons
16 Input key for a dot (.)
17 Delete key for text input
18 Mute/Unmute

Remote Control Receiver Range

The operating range of the remote control is shown here. It has an effective range of 20 feet (6 meters), 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

Inserting Remote Control Batteries

The remote control is powered by two 1.5v "AAA" batteries.

To insert batteries into the remote control:

  1. Remove the cover on the rear of the remote control.
  2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
  3. Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
Warning: There is a risk of explosion if batteries are installed with incorrect polarity.
NOTE:
  • It is recommended that you do not mix battery types.
  • Avoid exposure to heat or steam.
  • Do not allow water or other liquids to splash on the remote control. If the remote control becomes wet, wipe it dry immediately.
  • Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.
Locking the Remote Control
When the administrator does not want others to control the remote control, it can be locked by pressing 1169+OK on the remote control.

Before Installation

  1. Maintain an adequate air gap between the back of the display and any wall for proper ventilation.
  2. Ensure there is no direct airflow from air conditioning or heating vents blowing on the display.
  3. Avoid installing the display in places with high humidity.
  4. Due to high power usage, always use power cords specifically designed for this product.

Wall Mounting

Installing the Upper and Lower Mounting Brackets

  1. Ensure the wall area and size is an appropriate installation site.
  2. NOTE: The height of the Upper Wall Mount Brackets must not be less than 90-1/2" (2.3 meters) from the ground.
  3. Using the Wall Mount Bracket (pictured above) as a guide, mark each of the eight (8) holes and pre-drill each.
  4. Install the first Upper Wall Mount Bracket with the provided screws (M6x50mm Expansion for masonry; TA6x30mm for load bearing wood).
  5. Repeat Step 2, ensuring the second Upper Wall Mount Bracket is level with the first upper bracket.
  6. Install the Lower Wall Mount Brackets in the same manner as the Upper Wall Mount Brackets. The distance between the Upper and Lower Wall Mount Brackets is 64-1/16" (1627.5 mm).
  7. Ensure the wall can safely support 297.62 lbs. (135 kg).
    NOTE: You can also install the Upper Wall Mount Brackets, hang the screen, and then install the Lower Wall Mount Brackets for a more precise fit.
  8. After installing both Upper and Lower Wall Mount Brackets, the installation wall should look like:

Installing the Middle Cabinets

  1. Ensure the Mounting Brackets on the rear of the three (3) Middle Cabinets are positioned at the top and bottom mounting positions as shown below:
  2. Carefully lift each Middle Cabinet up onto the Upper Wall Mount Brackets.
  3. Ensure the Mounting Brackets sit securely on the Wall Mount Brackets as shown below.
  4. Push each Locking Bolt and lock each Hook with the hex tool to securely connect each cabinet together.
  5. NOTE: There are five (5) Locking Bolts and 10 Hooks between each cabinet.
  6. Lift the remaining Middle Cabinets up onto the Upper Wall Mount Brackets, ensuring the Mounting Brackets sit securely on the Wall Mount Brackets.
  7. Repeat Step 4, securing the cabinets together with each Locking Bolt and Hook.

Installing the Left and Right Cabinet

  1. Ensure the Mounting Brackets on the rear of the Left and Right Cabinet are positioned at the top and bottom mounting positions as shown below:
  2. Carefully lift the Left and Right Cabinet up onto the Upper Wall Mount Brackets, ensuring the Mounting Brackets sit securely on the Wall Mount Brackets.
  3. If necessary, adjust the Left or Right Cabinet so that they fit seamlessly with the Middle Cabinets.
  4. Push each Locking Bolt and lock each Hook with the hex tool to securely connect the Left and Right Cabinets.
  5. NOTE: There are five (5) Locking Bolts and 10 Hooks between each cabinet.

Connecting the System Control Box

  1. Carefully unfold the System Control Box panel. Ensure the main system control board is on the left.
  2. NOTE: Use caution as the System Control Box panel will be separated into two pieces, however the wires are connected.
  3. Align the holes of the Cabinet with the System Control Box to attach.
  4. Further secure the System Control Box to the Cabinets with the 20 provided screws (M6x16mm).
  5. Connect the Network and Power cables of the Cabinets to the System Control Box.
  6. NOTE: There are five (5) Network and five (5) Power cables to connect.

Installing the LED Modules

Install each LED Module onto the Cabinets, being sure to match the corresponding numbers on the Module to the Cabinet.

Please wear Anti-Static Gloves before installing the LED modules.

Ensure each Module is flush and that there is little to no gap between each.

Installing the System Control Box Covers

There are three (3) System Control Box Covers: Left, Middle, and Right.

  1. Begin by installing the Right Cover onto the System Control Box.
  2. NOTE: Ensure the Power Button cable is connected to the System Control Box Power cable before securing the Cover.
  3. After connecting the Power Button cable, ensure the Right Cover is properly aligned with the System Control Box; then secure it with the 12 provided screws (KM3x6mm).
  4. Repeat the above steps for the Middle and Left Cover.
  5. Your display is now ready for use.

Floor Stand Installation

The floor stand is an optional accessory. Follow the below instructions to install your LED Display onto the stand.

Component List

Letter Item Quantity Description
A 1 Hex Tool
B 8 M6 x 80mm Bolt
C 1 Left Support
D 1 Bottom Cross Beam
E 1 Right Support
F 1 Top Cross Beam

Dimensions

Constructing the Floor Stand

 
Constructing the Floor Stand
  1. Connect the Left Support to the Bottom Cross Beam with two (2) M6 x 80mm bolts.
  2. Connect the Right Support with the Bottom Cross Beam with two (2) M6 x 80mm bolts.
  3. Connect the Top Cross Beam to the Left and Right Supports with four (4) M6 x 80mm bolts.
  4. NOTE: Ensure the groove of the Top Cross Beam faces inwards.
  5. Ensure all bolts are tightened properly.

Connecting the System Control Box to the Floor Stand

  1. Carefully unfold the System Control Box panel. Ensure the main system control board is on the left.
  2. NOTE: Use caution as the System Control Box panel will be separated into two pieces, however the wires are connected.
  3. Align the System Control Box to the eight (8) holes on the Bottom Cross Beam and secure it with eight (8) screws (M6x10mm).
  4. Install two (2) additional screws (M6x10mm) to connect the two halves of the System Control Box.

Installing the Middle Cabinets

  1. Ensure the three (3) Mounting Brackets on the rear of the three (3) Middle Cabinets are positioned as shown below:
  2. Carefully lift a Cabinet up onto the Floor Stand, securing the Mounting Bracket into the support channel of the Top Cross Beam. The bottom of the Cabinet will rest on the Bottom Cross Beam.
  3. Secure the Cabinet to the Support with the provided screws (M6x10mm).
  4. Push each Locking Bolt and lock each Hook with the hex tool to securely connect each cabinet together.
  5. NOTE: There are five (5) Locking Bolts and 10 Hooks between each cabinet.
  6. Repeat Steps 2~4 for the remaining Middle Cabinets.

Installing the Left and Right Cabinet

  1. Carefully lift the Left and Right Cabinet up onto the Floor Stand, securing the Mounting Bracket into the support channel of the Top Cross Beam. The bottom of the Cabinet will rest on the Bottom Cross Beam.
  2. NOTE: Ensure the holes of the Cabinet and the System Control Box are aligned.
  3. Push each Locking Bolt and lock each Hook with the hex tool to securely connect the Left and Right Cabinet to the Middle Cabinets.
  4. NOTE: There are five (5) Locking Bolts and 10 Hooks between each cabinet.

Connecting the Network and Power Cables

Connect the Network and Power cables of each Cabinet to the System Control Box.

NOTE: There are five (5) Network and five (5) Power cables to connect.

Installing the LED Modules

Install each LED Module onto the Cabinets, being sure to match the corresponding numbers on the Module to the Cabinet. Ensure each Module is flush and that there is little to no gap between each.

Please wear Anti-Static Gloves before installing the LED modules.

Installing System Control Box Covers

There are three (3) System Control Box Covers: Left, Middle, and Right.

  1. Begin by installing the Right Cover onto the System Control Box.
  2. NOTE: Ensure the Power Button cable is connected to the System Control Box Power cable before securing the Cover.
  3. After connecting the Power Button cable, ensure the Right Cover is properly aligned with the System Control Box; then secure it with the 12 provided screws (KM3x6mm).
  4. Repeat the above steps for the Middle and Left Cover. Once all of the Covers are secured, your LED Display is ready to use.

Connecting to External Devices

HDMI IN Connection

Media Player Connection

Connect an HDMI cable from your external device to an HDMI IN port on the LED display.

PC Connection

Connect an HDMI cable from your PC to an HDMI IN port on the LED display.

Audio Connection

Connect an audio cable from your external audio device to the Audio Out port on the LED display.

Video Output Connection

To output video via an external display device, connect an HDMI cable to the HDMI IN port of your external display device, and the other end to the HDMI OUT port of your LED display.

USB and Networking Connections

Just like any PC, it is easy to connect various USB devices and other peripherals to your LED display.

USB (Type A/Type B)

  • USB Type A
Plug the USB device, cable, or storage drive into the USB Type A port.
  • USB Type B
Connect your PC with the LED display for debugging purposes via the USB Type B port on the LED display.

Networking and Modem Cables

Plug the network cable into the LAN port.

RS-232 Connection

When you use a RS-232 serial cable to connect your LED display to an external computer and control system certain functions can be controlled remotely such as: Power On/Off, Volume adjustment, Input select, Brightness, and more.

Power On/Off your LED Display

  1. Ensure the power cord is connected and plugged into a power outlet.
  2. Press the Power button to turn on the LED display.
  3. To turn the LED display off, press the Power button again.

Home Screen

Number Item Description
1 Main Menu Access the Home Screen, APP Center, Settings, and Input Source.
2 Time of Day Indicator The sky will change over the day between morning, noon, afternoon, and night.
3 Quick Access Quick access to LAN, Wi-Fi, Brightness, and Power.
NOTE: Only supported by keyboard and mouse.
4 Date & Time Automatic time adjustment, time zone selection, and 24-hour format can all be adjusted. The Date & Time can also be hidden from the Home Screen under:
Settings > Display > Launcher Settings
5 ViewSonic Logo The logo can be hidden from the Home Screen under:
Settings > Display > Launcher Settings

Navigating the Home Screen

Remote Control
The remote control can be used to easily navigate the Home Screen. When using the remote control, ensure it is kept within the IR receiver range as shown below:

Keyboard and Mouse
When connected to the USB Type-A port of the display, a keyboard and mouse can also be used to navigate the Home Screen.

The mouse pointer will appear as an orange dot on the display when used:

  • The left mouse button will confirm actions.
  • The right mouse button will go back to the previous layer.
  • Keyboard shortcuts and hot keys are also supported, including: audio adjustment, mute, and back to the Home Screen.

APP Center

NOTE: Preloaded applications are subject to change without a notice.
Icon Name Description
 
Browser Web browser
 
Display Wirelessly mirror your desktop
 
EAirplay AirPlay mirroring
 
EnterpriseAgent Device management
 
File Manager File explorer
 
Manager Remote device management
 
Revel Digital Signage Manage digital signage
 
Settings View and adjust the display’s settings
 
SureMDM Nix Secure, monitor, and manage devices
 
WPS Office Create documents, spreadsheets, and presentations
 
vCastReceiver Receive casted content from devices
 
vSweeper Clear up storage space

Input Source

The display supports two input sources: HDMI 1 and HDMI 2.

NOTE: Both input sources support HDMI 2.0.

Settings

Adjust and view the display's settings.

Menu Description
Network & Internet View and adjust Wi-Fi, Data Usage, Ethernet, Potable Hotspot, and VPN
Connected Devices View and adjust Connected Devices
Apps & Notifications View and adjust App Info., Notifications, App Permissions, Default Apps, and Special App Access
Display View and adjust Brightness Level, Ambient Light Sensor, Font Size, Startup & Shutdown, Input Setting, and Launcher Settings
Sound View and adjust Media Volume
Storage View and adjust Device Storage
System View and adjust Languages & Input, Date & Time, Reset, and About Device
Upgrade View and adjust OTA Upgrade and Local Update

Settings Menu Tree

Network & Internet

Sub-menu Menu Option
Wi-Fi Wi-Fi On
Off
Wi-Fi List Add Network
Wi-Fi Preference Open Network Notification On
Off
Keep Wi-Fi On During Sleep
Advanced
Data Usage Wi-Fi Data Usage
Network Restrictions Meter Wi-Fi Network On
Off
Ethernet Ethernet On
Off
Ethernet IP Mode
Ethernet Details
Portable Hotspot Portable Wi-Fi Hotspot On
Off
Set up Wi-Fi Hotspot
VPN

Connected Devices

Sub-menu Menu Option
Connected Devices On
Off

Apps & Notifications

Sub-menu Menu Option
App Info. Installed Apps Disable
Force Stop
Notifications Allow Notifications Dots On
Off
On the Lock Screen Don't Show Notifications at All
Show All Notification's Content
App Permissions Body Sensors
Calendar
Camera
Contacts
Location
Microphone
Phone
SMS
Storage
Default Apps Assist & Voice Input
Browser
Home
Opening Links
Special App Access Battery Optimization
Device Admin Apps
Do No Disturb Access
Display Over other Apps
VR Helper Services
Modify System Settings
Notification Access
Picture-in-Picture
Premium SMS Access
Unrestricted Data Access
Usage Access
Install Unknown Apps

Display

Sub-menu Menu Option
Brightness Level (-/+, 1~8)
Ambient Light Sensor On
Off
Font Size (-/+, 1~4)
Other Display Settings Display Settings Custom Resolution W: 800~1920
H: 600~1080
Custom DPI (-/+, 100~240)
Custom Wallpaper
Boot Logo Settings Video Logo
Startup & Shutdown Last Shutdown Channel
Default Startup Channel Home
HDMI 1
HDMI 2
APP (Display)
APP (vCastReceiver)
Standby Mode Hibernate
Sleep
Splash Screen ViewSonic
Black
Blue
Input Setting Input Alias HDMI 1 Display
Hide
HDMI 2 Display
Hide
Signal Source Detect HDMI Enable
Disable
Launcher Settings ViewSonic Logo On
Off
Date & Time On
Off
Theme

Sound

Sub-menu Menu Option
Media Volume (-/+, 0~100)

Storage

Sub-menu Menu Option
Device Storage Internal Shared Storage Storage Manager On
Off
Photos & Videos
Music & Audio
Games
Movie & TV
Portable Storage

System

Sub-menu Menu Option
Language & Input Languages
Virtual Keyboard Remote Controller Input Method
Manage Keyboards
Physical Keyboard Hi Keyboard
Hi Keypad
Keyboard Assistance
Gestures
Advanced Preferred Engine
Language
Speech Rate
Pitch
Date & Time Automatic Date & Time On
Off
Select Time Zone
Use 24-hour Format On
Off
Reset Network Settings Reset
Reset App Preferences
Factory Data Reset
About Device Status
Legal Information
Model
Kernel Version
Build Number
Total Time

Upgrade

Sub-menu Menu Option
OTA Upgrade OTA Cloud Server
Local Update sda1
SDcard

Network & Internet

Sub-menu Description
Wi-Fi
  • Select Wi-Fi to enter the Wi-Fi selection interface. Then select the desired Wi-Fi network and enter the password.
  • You can select Add Network in the Wi-Fi selection screen to manually add a Wi-Fi network.
  • Select Wi-Fi Preferences to view Wi-Fi usage preferences, Wi-Fi connection tips, etc.
Data Usage
  • Select Data Usage to review data usage and network restrictions.
  • Specific App’s traffic can be reviewed as well in Wi-Fi Data Usage.
  • Restrictions can be placed on specific network traffic under Network Restrictions.
Ethernet Select Ethernet to enable/disable Ethernet, review DNS, and IP mode.
Portable Hotspot Enable/disable Portable Wi-Fi Hotspot under Portable Hotspot.
VPN Review and add VPNs.

Connected Devices

Enable/disable device connection, review connected devices, and search and connect to other devices.

Apps & Notifications

Sub-menu Description
App Info.
  • Select App Info to view installed applications and their detailed information.
  • You can also disable the app, review notifications and permissions, and adjust further settings.
Notifications
  • Under Notifications, you can adjust each applications notification settings.
  • You can also allow/disallow notification dots and notifications on the lock screen.
App Permissions Select App Permissions to manage various application permissions.
Default Apps Select your default applications.
Special App Access Manage additional application settings.

Display

Sub-menu Description
Brightness Level Adjust the brightness level by eight (8) levels.
Ambient Light Sensor Detects ambient light and adjusts brightness levels automatically.
Font Size Preview and adjust the font size on the display.
Others Display Settings Adjust the Resolution, DPI, wallpaper and other display settings.
Startup & Shutdown

Startup Channel

Last Shutdown Channel: Start in the channel that was last used before the previous shutdown.
Default Startup Channel: Select a specific startup channel (Home, HDMI 1/2, APP(Display), APP(vCastReceiver)).

Standby Mode

Hibernate: Power off the screen only.
Sleep: Power down the display to minimal power consumption (0.5W).

Splash Screen
Change the boot screen to black, blue, or the ViewSonic logo.

Input Setting

Input Alias Switch
Display or hide HDMI 1 or HDMI 2 input source.
Signal Source Detect
Enable or disable HDMI input detection.

Launcher Settings

ViewSonic Logo
Display or hide the ViewSonic logo on the Home Screen.
Date & Time
Display or hide the date and time on the Home Screen.
Theme
Choose from seven (7) included themes for the Home Screen.

Sound

Sub-menu Description
Media Volume Adjust the volume level of the display.

Storage

Sub-menu Description
Device Storage Total internal storage used.
Internal Shared Storage Internal storage allocation.
Portable Storage External storage device details.

System

Sub-menu Description
Languages & Input

Languages
Language selection.
Virtual Keyboard
Select your input method.
Physical Keyboard
Bluetooth and physical keyboard input settings.
Advanced
Adjust Input Assistance, Gestures, Pointer Speed, and Text-to-Speech output.

Date & Time

Automatic Date & Time
Enable or disable automatic time adjustment.
Select Time Zone
Choose your appropriate time zone.
Use 24-hour Format
Enable or disable 24-hour time format.

Reset

Network Settings Reset
Reset current network settings.
Reset App Preferences
Reset current app preferences
Factory Data Reset
Restore the display to default factory settings.

About Device View information about the display.

Upgrade

Sub-menu Description
OTA Upgrade

Auto Update
Automatically apply updates as they become available or schedule the default update date and choose “Hibernate” as the Standby Mode, and the system will automatically update the schedule after shutdown.
Manual Update

Check Update: The system will check for the latest FW automatically. If a new FW version is found, confirm the new FW is needed and then manually run the update.
Local Update: Plug in a USB drive with the FW update in .zip format and run the .zip file to update the FW.

On-Screen Display (OSD) Menu Operation

Use the On-Screen Display (OSD) Menu to adjust various settings.

NOTE: The OSD Menu is only available when there is an input source, e.g. HDMI.

To open and operate the OSD Menu:

  1. Press the MENU button on the remote control.
  2. Press ▼/▲/◄/► on the remote control to select menu items or adjust values.
  3. Press OK to confirm your selection.
  4. Press the RETURN button to go back to the previous menu level.
  5. Press the MENU button to exit the OSD Menu.

On-Screen Display (OSD) Menu Tree

Picture

Sub-menu Menu Option
Picture Mode Mode Standard
Vivid
Soft
User
Brightness (-/+, 0~100)
Advanced Color Temp Standard
Cool
Warm
Noise Reduction Off
Low
Middle
High
PC Mode PC
Video
Auto
Picture Reset

Sound

Sub-menu Menu Option
Sound Mode Sound Mode Standard
News
Music
Movie
Sports
User
EQ_120Hz (-/+, 0~100)
EQ_500Hz (-/+, 0~100)
EQ_1.5KHz (-/+, 0~100)
EQ_5KHz (-/+, 0~100)
EQ_10KHz (-/+, 0~100)
Advanced Balance (-/+, -50~50)
Audio Reset

Time

Sub-menu Menu Option
Time Setup Time Setting Date Picker
Shutdown Time Repeat Off
Once
Every day
Work day
Time
Power ON Time Repeat Off
Once
Every day
Work day
Time
Source HDMI 1
HDMI 2
Sleep Timer Off/1/10/20/30/60/90/120/180/240 min
Power Saving Off/1/3/5/10 min
Time Sync Network Time
Off
Time Zone Shanghai Ulaanbaatar
Calcutta Damascus
Harare Sydney
Karachi Paris
Brazzaville Rome
Beirut London
Jerusalem Dubai
Tehran Tokyo
Baghdad US-PT

NetWork

Sub-menu Menu Option
Ethernet Setting Ethernet Switch Off
On
Connection Mode DHCP IP
Static IP
Network Status
WiFi Setting WiFi Switch Off
On
WiFi List Scan WiFi List
Add WiFi network
Network Status

Update

Sub-menu Menu Option
Local Update SD Card

Advanced

Sub-menu Menu Option
Language Menu Language English
Français
Español
Deutsch
Русский
Dutch
繁體中文
简体中文
Turkish
Arabic
Restore Restore Setting
Restore Default
About System CPU
GPU
Memory
Device Space
OS Version
Software Version

On-Screen Display (OSD) Menu Options

Picture

  1. Press MENU on the remote control to display the OSD Menu.
  2. Then press OK or use ▼/▲/◄/► on the remote control to select the Picture menu.
  3. Press ▼/▲ to select the menu option. Then press OK to display its sub-menu, or press ◄/► to adjust/select the setting.
NOTE: Some sub-menu options may have another sub-menu layer.
Menu Option Description
Picture Mode

Standard
For normal indoor ambient light intensity.

Vivid
Higher brightness level. For bright, indoor areas.

Soft
For dark environments. Lower brightness level.

User
Custom user setting.

Brightness
Adjust the black levels of the screen image.

Advanced

Color Temp

  • Standard: Default standard.
  • Cool: Set the color temperature to 7500K.
  • Warm: Set the color temperature to 5000K.

Noise Reduction
Reduce image noise and distortion. Not available for HDMI input.

PC Mode

  • Auto: Automatically detect input source.
  • PC: Set the input source to PC.
  • Video: Set the input source to Video.

Picture Reset
Restore the settings to default.

Sound

  1. Press MENU on the remote control to display the OSD Menu.
  2. Then press OK or use ▼/▲/◄/► on the remote control to select the Sound menu.
  3. Press ▼/▲ to select the menu option. Then press OK to display its sub-menu, or press ◄/► to adjust/select the setting.
NOTE: Some sub-menu options may have another sub-menu layer.
Menu Option Description
Sound Mode

Standard
Balanced sound quality and effects. Ensures a natural sound presentation.

News
Reduce the bass and treble, improve voice clarity.

Music
Vibrant treble and stronger bass.

Movie
Enhance the sense of space.

Sports
Enhanced focus on dialogue and speech.

User
Customize the audio equalizer.

Advanced

Balance
Adjust the audio balance from -50~50.

Audio Reset
Restore the settings to default.

Time

  1. Press MENU on the remote control to display the OSD Menu.
  2. Then press OK or use ▼/▲/◄/► on the remote control to select the Time menu.
  3. Press ▼/▲ to select the menu option. Then press OK to display its sub-menu, or press ◄/► to adjust/select the setting.
NOTE: Some sub-menu options may have another sub-menu layer.
Menu Option Description
Time Setting

Set the time and date.

Shutdown Time

Schedule a shutdown time and frequency.

Power ON Time

Schedule a power on time and frequency, and tie to the input source.

Sleep Timer

Set a specific time for the display to enter stand-by mode.

Power Saving

Set a specific time for the display to enter stand-by mode after no input source is detected.

Time Sync

Toggle network synchronization On or Off.

Time Zone

Select the appropriate time zone for your area.

NetWork

  1. Press MENU on the remote control to display the OSD Menu.
  2. Then press OK or use ▼/▲/◄/► on the remote control to select the NetWork menu.
  3. Press ▼/▲ to select the menu option. Then press OK to display its sub-menu, or press ◄/► to adjust/select the setting.
NOTE: Some sub-menu options may have another sub-menu layer.
Menu Option Description
Ethernet Setting

Ethernet Switch
Toggle the wired network connection On or Off.

Connection Mode
Select the network connection method, DHCP IP or Static IP.

NOTE: If Manual IP is selected, you need to configure the IP, Netmask, Gateway, and DNS.

Network Status
View the network connection status.

WiFi Setting

WiFi Switch
Toggle the WiFi connection On or Off.

WiFi List
View the available Wi-Fi networks, or add manually.

Network Status
View the network connection status.

Update

  1. Press MENU on the remote control to display the OSD Menu.
  2. Then press OK or use ▼/▲/◄/► on the remote control to select the Update menu.
  3. Press ▼/▲ to select the menu option. Then press OK to display its sub-men.
Menu Option Description
Local Update Update the display by using the update file on an SD Card or USB flash drive.

Advanced

  1. Press MENU on the remote control to display the OSD Menu.
  2. Then press OK or use ▼/▲/◄/► on the remote control to select the Advanced menu.
  3. Press ▼/▲ to select the menu option. Then press OK to display its sub-menu, or press ◄/► to adjust/select the setting.
NOTE: Some sub-menu options may have another sub-menu layer.
Menu Option Description
Language

Menu Language
Set the OSD Menu language.

Restore

Restore Setting
Reset the OSD settings.

Restore Default
Restore to factory default settings.

Note: All settings will be reset to default, including any additional APPs installed by the user.
About System

View system information such as: CPU core count, GPU core count, Memory used, Storage Space remaining, OS version, and Software version.

ViewBoard Cast

Working with ViewBoard® Cast software, the vCastReceiver app, will allow the ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s).

Network Information

  • ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and across the subnet network.
  • Connected devices will show up under “Device List” on the same subnet connection.
  • If the device does not show up under “Device List”, users will need to key-in the on-screen PIN-code.

ViewBoard Cast is a wireless peer to peer data communication, therefore the below port settings are required:

Ports:

  • CP: 56789, 25123, 8121, and 8000
  • UDP: 48689 and 25123

Port and DNS activation:

  • Port: 8001
  • DNS: h1.ee-share.com

Cast Sender from Windows-based, Macbook, and Chrome Devices

Windows, Mac, Chrome Devices:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Visit the address that is shown on the ViewBoard to download the application.
  3. Launch the application and click the connect icon next to the Device Name.
NOTE: If the device is not listed, click Connect with PIN-Code and input the pin-code displayed on the ViewBoard.

Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based phone/tablet

Android/iOS:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Scan the QR Code that is shown on the ViewBoard to download directly from the server, or download from the Google Play Store or the Apple Store.
  3. Launch the application and select the correct Device Name and input the pin to connect. You can also directly input the pin-code displayed on the ViewBoard to connect.

Apple Airplay®:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Directly open AirPlay and select the Device Name to connect.
  3. Another “AirPlay Password” will be generated on-screen for connection.

Cast Out from a Mobile Device that Supports Annotation


vSweeper

Clear unnecessary data and unwanted files.

Advanced Settings can also be customized to the user's needs.

Browser

Web browser for surfing the internet.

WPS Office

Create, edit, and view Documents, Memos, Presentations, and Spreadsheets.

RS-232

This document describes the hardware interface and software protocols of RS-232 serial communication between the ViewSonic LED Display and computers or control systems.

RS-232 Hardware Specification

ViewSonic RSD-232 serial port on the lower left side:

  1. Connector type: DB 9-Pin Female
  2. Use of straight-through parallel cable for connection
  3. Pin Assignment:
  Pin # Signal Remark
Female DB 9-Pin 1 NC  
  2 TXD Output from Display
3 RXD Input to Display
4 NC  
5 GND GND
6 NC  
7 NC
8 NC
9 NC
frame GND

RS-232 Communication Setting

Baud Rate Select: 115200bps (fixed)
Data Bits: 8 bits (fixed)
Parity: None (fixed)
Stop Bits: 1 (fixed)

Command Table

Function Command Code (Hex) HEX Data Range
Power On 21 38 30 31 73 21 30 30 31 0D  
Power Off (Standby) 21 38 30 31 73 21 30 30 30 0D  
Get-Power Status 6C 38 30 31 67 6C 30 30 30 0D  
Input Select: HDMI 1 22 38 30 31 73 22 30 30 34 0D  
Input Select: HDMI 2 22 38 30 31 73 22 30 31 34 0D  
Get-Input Select 6A 38 30 31 67 6A 30 30 30 0D  
Input Select: Home 22 38 30 31 73 22 30 30 41 0D  
Brightness: Down (-1) 24 38 30 31 73 24 39 30 30 0D  
Brightness: Up (+1) 24 38 30 31 73 24 39 30 31 0D  
Volume: Down (-1) 35 38 30 31 73 35 39 30 30 0D  
Volume: Up (+1) 35 38 30 31 73 35 39 30 31 0D  
Get-Volume 66 38 30 31 67 66 30 30 30 0D  
Mute: OFF 36 38 30 31 73 36 30 30 30 0D  
Mute: ON (mute) 36 38 30 31 73 36 30 30 31 0D  
Get-Mute 67 38 30 31 67 67 30 30 30 0D  
Number (0~9) 40 38 30 31 73 40 30 30 3x 0D x = 0~9
Key Pad: UP 41 38 30 31 73 41 30 30 30 0D  
Key Pad: DOWN 41 38 30 31 73 41 30 30 31 0D  
Key Pad: LEFT 41 38 30 31 73 41 30 30 32 0D  
Key Pad: RIGHT 41 38 30 31 73 41 30 30 33 0D  
Key Pad: ENTER 41 38 30 31 73 41 30 30 34 0D  
Key Pad: INPUT 41 38 30 31 73 41 30 30 35 0D  
Key Pad: MENU 41 38 30 31 73 41 30 30 36 0D  
Key Pad: EXIT 41 38 30 31 73 41 30 30 37 0D  
Get-Operational Hours 31 38 30 31 67 31 30 30 30 0D  

Technical Specifications

 
Model No. P/N
VS18324 LD135-151
Item Category Specifications
Model   LD135-151
LED Screen Type Direct View LED Display
Size 135”
Active Size 118.11” (H) x 66.44” (V)
3,000 mm (H) x 1,687.5 mm(V)
Pitch Size 1.5625 mm
Resolution FHD, 1920 x 1080
Refresh Frequency 4440Hz
Contrast Ratio 6000:1 (Typical)
Brightness 100-600 cd/m2 (8 levels of adjustments)
LED Lifespan 100,000 hours
Input Signal   2 x HDMI (1920 x 1080 @ 60Hz, HDCP 1.4)
1 x LAN (RJ45)
1 x USB Type A (3.0)
2 x USB Type A (2.0)
Output Signal   1 x HDMI (1080p @ 60Hz)
1 x Audio Out (3.5 mm)
1 x USB Type B (for debug)
1 x USB Type A (Power)[5V/1A x 1; 5V/0.5A x 2]
Speaker Output   5W x 2 Stereo
RS-232   RS-232 Serial Control
Power Voltage 100V-120V/30A ~ 50/60Hz
220-240V/15A ~ 50Hz
(vary by country)
Operating Conditions Temperature 32° F to 104° F (0° C to 40° C)
Humidity 20%~80% non-condensing
Altitude ≤ 6,562 ft (2,000 m)
Storage Conditions Temperature -4° F to 140° F (-20° C to 60° C)
Humidity 10%~90% non-condensing
Altitude ≤ 6,562 ft (2,000 m)
Physical Dimensions
(W x H x D)
w/o Wall Mount 3,020.95 x 1,805.95 x 35 mm
(118.94” x 71.10” x 1.38”)
w/ Wall Mount 3,020.95 x 1,805.95 x 56 mm
(118.94” x 71.10” x 2.2”)
Weight Physical 135 kg (297.62 lb)
Power Consumption On 2,030W (Normal)
2,900W (Max)
Sleep <0.5W

LED Display Stuck Pixel Definition

Item Acceptance Criteria
Stuck Pixel
(whole display)
≤ 60 stuck pixels
Stuck Pixel
(as marked in green)
≤ 15 stuck pixels
Stuck Pixel
(Single Module)
≤ 6 stuck pixels

Timing Chart

HDMI (PC)

Resolution Refresh Rate (Hz)
640 x 480 60, 72, 75
720 x 400 70, 85
800 x 600 56, 60, 72, 75
832 x 624 75
1024 x 768 60, 70, 75
1152 x 864 60, 70, 75
1152 x 870 75
1280 x 720 60
1280 x 960 60
1280 x 1024 60, 75
1360 x 768 85
1440 x 900 60
1600 x 1200 60, 70, 75
1680 x 1050 60
1920 x 1080 60
1920 x 1200 60

HDMI (Video)

Video Resolution Refresh Rate (Hz)
480i 720 x 480 60
1440 x 480 60
576i 720 x 576 50
1440 x 576 50
480p 720 x 480 60
576p 720 x 576 50
1440 x 576 50
720p 1280 x 720 60
1080i 1920 x 1080 50, 60
1080p 1920 x 1080 24, 25, 30, 50, 60

NOTE:
  • The computer text quality is optimal in HD 1080 mode (1920 x 1080, 60Hz).
  • Your computer display screen might appear different depending on the manufacturer and your operating system.
  • Consult your computer’s instructional manual on how to connect to an external display.
  • If a vertical and horizontal frequency-select mode exists, select 60Hz (vertical) and 67.5KHz(horizontal). In some cases, abnormal signals (such as stripes) might appear on the screen when the computer power is turned off (or if the computer is disconnected). If this is the case, press the [INPUT SOURCE] button to enter the video mode and supply an active signal.
  • The display timings conform to VESA and CTA standards.
  • For 4:3 content, the screen will display them in the center of the screen and maintain a 4:3 aspect ratio.
  • The optimal vertical frequency for each mode is 60Hz.

Supported Media Formats

Multimedia Codec Formats

Type File Type Codec Ability
Photo PNG Max Resolution: 8000 × 8000
Min Resolution : 4 x 4
JPEG/JPG Max Resolution: 8000 × 8000
Min Resolution: 4 x 4
Video .3gp H.263 Max Resolution: 1920 x 1080 30
Audio: AMR_NB
MPEG-4 Max Resolution: 1920 x 1080 30
Audio: AMR_NB
.avi MPEG-2/4 Max Resolution: 1920 x 1080 30
Audio: MPEG_Audio_Layer3
MJPEG Max Resolution: 1920 x 1080 30
Audio: MPEG_Audio_Layer3
.flv H.264 Max Resolution: 1920 x 1080 30
Audio: AAC 2.0
.mkv H.264 Max Resolution: 1920 x 1080 30
Audio: AAC 2.0
H.265 Max Resolution: 1920 x 1080 30
Audio: AAC 2.0
.mp4 H.264 Max Resolution: 3840 x 2160 30
Audio: MPEG_Audio_Layer3
H.265 Max Resolution: 3840 x 2160 30
Audio: MPEG_Audio_Layer3
MPEG-4 Max Resolution: 1920 x 1080 30
Audio: MPEG_Audio_Layer3
.vob MPEG-2 Max Resolution: 1920 x 1080 30
Audio: PCM
.mpg/.mpeg MPEG-2 Max Resolution: 1920 x 1080 30
Audio: MPEG_Audio_Layer3
Audio .aac GAAC Sample Rate: 8K~96KHz
Bit Rate: 24K~576Kbps
.ape Monkey's Audio Sample Rate: max 48KHz
Bit Rate: max 1411Kbps
.flac FLAC Sample Rate: max 192KHz
Bit Rate: max 1411Kbps
.m4a ALAC Sample Rate: 8K~96KHz
Bit Rate: 24K~576Kbps
.mp3 MPEG1/2 layer 3 Sample Rate: 8K~48KHz
Bit Rate: 32K~320Kbps
.ogg Vorbis Sample Rate: 8K~48KHz
Bit Rate: max 256Kbps
.wav LPCM Sample Rate: 8K~192KHz
Bit Rate: max 320Kbps

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

The antenna(s) used for this transmitter must not be collocated or operating in conjunction with any other antenna or transmitter.

The device was tested and complies to measurement standards and procedures specified in FCC CFR Tile 47 Part 15 Subpart C.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

The users manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

IC Warning Statement

This device complies with Industry Canada license- exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : ( 1 ) l’appareil ne doit pas produire de brouillage, et ( 2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, méme si le brouillage est susceptible d’en compromettre le fonctionnement.

Country Code Statement

For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.

Pour les produits disponibles aux États-Unis/Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection d’autres canaux n’est pas possible.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum Concentration Actual Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

  • Copper alloy containing up to 4% lead by weight.
  • Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
  • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
  • Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

European Union Regulatory Conformance

The equipment complies with the RF Exposure Requirement 2014/53/EU, Council Recommendation of 16 April 2014 on the limitation of exposure of the general public to electromagnetic fields (0-300 GHz). This equipment meets the following conformance standards: EN301489-1, EN301489-17, EN62368-1, EN300328.

We, hereby, declare that this Wi-Fi radio is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
https://www.viewsonic.com/us/company/green/go-green-with-viewsonic/#recycle-program

Europe
http://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan
https://recycle.epa.gov.tw/

Copyright Information

Copyright© ViewSonic® Corporation, 2020. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

LD135-151_UG_ENG_1a_2020_07_20

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

You will need the product's serial number

Asia Pacific & Africa

Country / Region Website
Australia https://viewsonic.com/au/
Bangladesh https://www.viewsonic.com/bd/
中囯(China) https://www.viewsonic.com.cn
香港 (繁體中文) https://www.viewsonic.com/hk/
Hong Kong (English) https://www.viewsonic.com/hk-en/
India https://www.viewsonic.com/in/
Indonesia https://www.viewsonic.com/id/
Israel https://www.viewsonic.com/il/
日本 (Japan) https://www.viewsonic.com/jp/
Korea https://www.viewsonic.com/kr/
Malaysia https://www.viewsonic.com/my/
Middle East https://www.viewsonic.com/me/
Myanmar https://www.viewsonic.com/mm/
Nepal https://www.viewsonic.com/np/
New Zealand https://www.viewsonic.com/nz/
Pakistan https://www.viewsonic.com/pk/
Philippines https://www.viewsonic.com/ph/
Singapore https://www.viewsonic.com/sg/
臺灣 (Taiwan) https://www.viewsonic.com/tw/
ประเทศไทย (Thailand) https://www.viewsonic.com/th/
Việt Nam https://www.viewsonic.com/vn/
South Africa & Mauritius https://www.viewsonic.com/za/

Americas

Country / Region Website
United States https://www.viewsonic.com/us/
Canada https://www.viewsonic.com/us/
Latin America https://www.viewsonic.com/la/

Europe

Country / Region Website
Europe https://www.viewsonic.com/eu/
France https://www.viewsonic.com/fr/
Deutschland https://www.viewsonic.com/de/
Қазақстан https://www.viewsonic.com/kz/
Россия https://www.viewsonic.com/ru/
España https://www.viewsonic.com/es/
Türkiye https://www.viewsonic.com/tr/
Україна https://www.viewsonic.com/ua/
United Kingdom https://www.viewsonic.com/uk/


Limited Warranty

ViewSonic® Commercial Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.
    • Damage to or loss of any programs, data, or removable storage media.
    • Normal wear and tear.
    • Removal or installation of the product.
  • Software or data loss occurring during repair or replacement.
  • Any damage of the product due to shipment.
  • Causes external to the product, such as electric power fluctuations or failure.
  • Use of supplies or parts not meeting ViewSonic’s specifications.
  • Failure of owner to perform periodic product maintenance as stated in the User Guide.
  • Any other cause which does not relate to a product defect.
  • Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
  • Software - Any third-party software included with the product or installed by the customer.
  • Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
  • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
  • Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
  • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Commercial Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified or removed.
  • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
    • Causes external to the product, such as electrical power fluctuations or failure.
    • Use of supplies or parts not meeting ViewSonic®’s specifications.
    • Normal wear and tear.
    • Any other cause which does not relate to a product defect.
  • Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
  • Removal, installation, insurance, and set-up service charges.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
  • Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx

Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx

Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com

Cuernavaca:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com

Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx

Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com

Guerrero Acapulco:
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627

Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx

MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com

Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com

Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico

FOR USA SUPPORT:
ViewSonic® Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688
http://www.viewsonic.com

Using the Direct View LED Display Safely

Please read the following Safety Precautions before you start using the device.

  • Keep this user guide in a safe place for later reference.
  • Read all warnings and follow all instructions.
  • Ensure there is no direct airflow from air conditioning blowing on the display.
  • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
  • Avoid exposing the device to direct sunlight or other sources of sustained heat.
  • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
  • When moving the device, be careful not to drop or bump the device on anything.
  • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
  • Do not place any heavy objects on the device or connection cables.
  • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
  • Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
  • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
  • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
  • Only use attachments/accessories specified by the manufacturer.
  • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
  • Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
  • Place the device in a well-ventilated area.
  • Do not cover the surface of the display with any material.
  • Do not block the air circulation around the display.
  • Keep flammable materials away from the display.
  • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
  • if the power supply cord or plug is damaged;
  • if liquid is spilled onto or objects fall in the unit;
  • if the unit is exposed to moisture;
  • if the unit does not operate normally or has been dropped.
  • Do not assemble the display by yourself.
  • This panel is an advanced product that contains millions of pixels. You may occasionally see pixel spots when viewing the screen. Since these deactivated pixels are not a defect, the performance and reliability of the product is not affected.

Troubleshooting Common Problems

General

Problem or Issue Possible Solutions
Remote Control is not working
  1. Check whether something is obstructing the display’s remote control receiver.
  2. Check whether the battery polarities in the remote control are installed correctly.
  3. Check whether the batteries need to be replaced.
The unit turns off unexpectedly
  1. Check whether Sleep mode is enabled.
  2. Check if there is a power outage in your area.
  3. Turn on the display, provide an active signal, and see if the problem is with the signal or external control system.
The power indicator is off, and there is no response
  1. Ensure the power cable is connected and not loose.
  2. Check that the power outlet is functioning properly and meets the required electrical requirement.
The display does not recognize the USB storage device
  1. Ensure the drive is either formatted for FAT32 or NTFS.
  2. If the USB storage device needs external power, connect its power adapter to an electrical outlet.

Video Not Working Properly

Problem or Issue Possible Solutions
No picture / No sound
  1. Check the Power status.
  2. Check the signal cable.
  3. Use the remote control to ensure the input source setting is the same as the connected device.
Picture is unclear or cuts in and out
  1. Check the signal cable.
  2. Check if other electronics or different signal types are interrupting the signal.
  3. An optional active video cable or optional video extender is required for a long distance source.
Poor picture quality
  1. Adjust chroma and/or brightness settings in the menu.
  2. Check the signal cable.
  3. Use the display’s native resolution for the source.

Audio Not Working Properly

Problem or Issue Possible Solutions
No sound
  1. Press the Mute/Unmute button.
  2. Adjust the volume.
  3. Check the audio cable connection (if used).
  4. If using a computer digital video with embedded audio, ensure the computer speakers are set to external speakers.
One speaker only
  1. Adjust the sound balance in the menu.
  2. Check the left and right sound control panel settings of the computer or media player source.
  3. Check the audio cable connection (if used).
  4. Ensure the content has two audio channels and not mono.

Module Brightness Calibration

Maintaining the LED Display

General Precautions

  • The LED lights used in the modules are susceptible to ESD (Electrostatic discharge). To prevent damage to the LED lights, do not touch them with bare hands or with conductive materials when handling.
  • It is recommended to regularly inspect all installed components.
  • Do not bring objects close to the ventilation holes of the display. Burns or personal injuries may occur if any body parts are brought too close.
  • Be sure to power off and disconnect all cables before moving the display. Moving the display with its cables attached may damage the cables and thus cause fire or electric shock.
  • Power off and disconnect the power plug from the wall outlet as a safety precaution before performing any type of cleaning or maintenance.

Initial Operation

  • If a new screen has been stowed for less than three (3) months, it can be used at normal brightness during its first use.
  • If a new screen has been stowed for more than three (3) months, the brightness should be set at 30% for its first use and allowed to operate for two (2) hours continuously. After two (2) hours of use, power off for 30 minutes. The new screen is now ready for normal brightness usage.

Front Panel Cleaning Instructions

  • Use cool, compressed air to remove dust when the power is off. If the dust cannot be removed, the LED module should be replaced.
  • Do not scratch and do not put pressure on the panel surface with fingers or any abrasive object.
  • Do not use volatile substances such as sprays, solvents, or thinners.

Cabinet Cleaning Instructions

  • Do not allow water or detergent to come into contact with the surface of the display. If water or moisture gets inside the unit, a system malfunction or electrical shock may occur.
  • Do not scratch and do not put pressure on the cabinet with any abrasive objects of any kind.
  • Do not use volatile substances such as sprays, solvents, or thinners on the cabinet.
  • Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.

Regular Use

  • It is recommended to turn on the display at least once a month for more than eight (8) hours. During a wet and rainy season, it is recommended to turn on the display at least once a week.
  • Avoid using full white, full red, full blue, or full green content for an extended period to avoid excessive power usage thus affecting the LED lifespan.