IFP50-3

From ViewSonic User Guide Database
IFP50-3 Full Guide /
Revision as of 06:10, 18 January 2021 by Rob.vsi (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search
Backtotop.svg

Print Icon.svg

Package Contents

Wall Mount Kit Specifications (VESA)

Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.

Wall Mount Kit Specifications
Model VESA Spec. (A x B) Standard Screw (C x D) Quantity
IFP5550-3/A/B - 55” 400 x 200 mm M8 x 25 mm 4
IFP6550-3/A/B - 65” 600 x 400 mm M8 x 25 mm 4
IFP7550-3/A/B - 75” 800 x 400 mm M8 x 25 mm 4
IFP8650-3/A/B - 86” 800 x 600 mm M8 x 25 mm 4
IFP9850-3 - 98" 800 x 600 mm M8 x 25 mm 4
Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

Product Overview

Front Panel | Control Panel

IFP50-3 Front Panel and Control Panel

Rear Panel

IFP50-3 Rear Panel
Number Description
1 Power indicator light
2 Remote control receiver
3 Turn On/Off the device
Tap to enter Energy Saving mode
Press and hold for at least two (2) seconds to enter Standby mode
4 Go to the Home Screen
5 Return to the previous screen
6 Enter the Settings menu
Press and hold for three (3) seconds to activate Screen Freeze
7 Decrease the Volume
8 Increase the Volume
9 USB 3.0. Smart USB port for PC, HDMI, VGA, and Android input signals.
10 USB 2.0. Smart USB port for PC, HDMI, VGA, and Android input signals.
11 Speaker
12 Subwoofer

I/O Panel

Lower Right Side

IFP50-3 I/O Panel


Lower Front Right

IFP50-3 I/O Panel


Bottom Left

IFP50-3 I/O Panel


NOTE:
  • TOUCH, HDMI, and VGA are grouped by color; i.e. TOUCH 1 should be used with HDMI 1/2.
  • Under the Embedded Player, USB ports only support 2.0 transfer speeds.

Number Port Description
1 USB 3.0 Connect USB devices such as hard disks, keyboard, mouse, etc. Automatically switches between PC and Android.
2 TOUCH 1

Touch signal output to external PC

3 HDMI IN 1/2 High definition input; connect to PC with HDMI output, set-top box, or other video device.
4 HDMI IN 3 High definition input; connect to PC with HDMI output, set-top box, or other video device.
5 TOUCH 2

Touch signal output to external PC

6 Wi-Fi Module Slot Slot for adding optional Wi-Fi module.
7 VGA External computer video input.
8 AUDIO IN External computer audio input.
9 SPDIF Multichannel sound via optical signals.
10 RS-232 Serial interface; used for mutual transfer of data between devices.
11 AUDIO OUT Audio output to an external speaker.
12 LAN Standard RJ45 (10M/100M/1G for PC; 10M/100M for Android) Internet connection interface.
13 USB 2.0 Connect USB devices such as hard disks, keyboard, mouse, etc.

[ 5V dc/0.5A ]

14 AC Switch Turn On/Off AC power supply.
"I" = Power On; "O" = Power Off
15 AC IN AC power input

Remote Control Overview

Remote Control
Number Description
1 Power On/Off
2 Mute/Unmute
3 Sleep Mode
4 For Non-Android sources; display current input source information
5 Blank Screen
6 Freeze Screen
7 Numeric Input Buttons
8 Slot-in computer space bar, Alt+Tab
9 Slot-in computer, close program window
10 Input source selection
11 Back to slot-in system main interface
12 For Android, access Settings; for other sources, access Touch Menu settings
13 Screen capture
14 PC [Tab] button
15 Switch to slot-in PC desktop
16 PC [Backspace] button
17 PC [Windows] button
18 PC [Menu] button
19 Writing software setup
20 Return button
21 Scroll up, down, left, or right
22 Confirm selection/state
23 Shortcut button to exit dialogue boxes
24 CH+: PC previous page | CH-: PC next page
25 Increase/decrease volume
26 PC [Space] button
27 Built-in computer F1~F12 function button

Remote Control Effective Range

The working range of the remote control is shown here. It has an effective range of 8 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.

Effective Range of the Remote Control

Replacing the Batteries of the Remote Control

  1. Remove the cover on the rear of the remote control.
  2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
  3. Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
Replacing the Batteries of the Remote Control
There is a risk of explosion if batteries are replaced with the incorrect type.
NOTE:
  • Avoid leaving the remote control and batteries in excessive heat or a humid environment.
  • Replace only with the same or equivalent type recommended by the battery manufacturer.
  • Dispose of used batteries according to the manufacturer’s instructions and local environment regulations for your region.

Using Gestures

Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.

NOTE: Gesture availability will vary based on the application.


Select and Deselect an Object (Clicking)
Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click.
Single Click
Display Menu Options (Right-Clicking)
Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click.
Right Click
Double-Clicking
Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click.
Double Click
Moving an Object
Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location.
Drag
Erasing Digital Ink
Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase.
Erase
Swipe Up for General Settings
Swipe up from the bottom of the ViewBoard to launch the General Settings.
Swipe Up

Connecting External Devices and Touch Connection

Connecting External Devices

HDMI Connection

To connect via HDMI:

  1. Connect an HDMI cable from your external device to the HDMI IN port on the ViewBoard.
  2. Connect a USB cable to the external device from the TOUCH 1 port of the ViewBoard.

VGA Connection

To connect via VGA:

  1. Connect a VGA cable from your external device to the VGA port on the ViewBoard.
  2. Connect a USB cable to the external device from the TOUCH 2 port of the ViewBoard.

RS-232 Connection

RS-232 Connection

When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

USB and Networking Connections

Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.

USB Peripherals

USB Connection

Plug the USB device cable into the USB port.

Networking Connection

Network Connection

Plug the network cable into the LAN port.

Media Player Connection

Media Player Connection

To connect a media player:

  1. Connect the HDMI cable to the HDMI ports on your ViewBoard and peripheral device.
  2. Plug in the power cord of your ViewBoard, and turn on the power supply switch.
  3. Press the Power button on the right-hand side of the ViewBoard to turn the screen on.
  4. Press the INPUT button on the remote control and switch to the “HDMI” input source.

SPDIF Connection

SPDIF Connection

To connect to an external sound system:

  1. Connect an optical cable from the SPDIF port to your sound system’s optical connector.
  2. Plug in the power cord of your ViewBoard, and turn on the rear-panel power supply switch.
  3. Press the Power button on the right-hand side of the ViewBoard to turn the screen on.

Power On/Off your ViewBoard

Powering On/Off
  1. Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position.
  2. Press the Power button to turn on the ViewBoard.
  3. To turn the ViewBoard off, press and hold the Power button.

Initial Launch Setup

When you first turn on your ViewBoard, an initial setup wizard will launch.

  1. Select your Language.
  2. Setup and verify your LAN connection.
  3. Select your Time Zone to set the Date and Time.
  4. Select your preferred System Mode.
  5. Accept or Decline the Privacy and Copyright Protection Terms.

vLauncher - Customizable Welcome Screen

IFP50-3 Home Screen.png

vLauncher Message

Both the vLauncher Title and Subtitle can be customized by tapping on them. Additionally, a password can be set by tapping on Set Password.

Applications

  • Installed applications can all be found on the welcome screen. To view all applications tap on the Down Arrow.
  • To hide the application drawer tap the Up Arrow.
  • To add a shortcut to an application, tap, hold, and drag up the icon.
  • To remove an application shortcut, tap, hold, and drag the icon down.

Toolbar

Toolbar trigger icons are on the edge of the ViewBoard launcher providing access to your tools.

IFP50-3 Home Toolbar.png

To launch a tool:

  1. Tap a Toolbar trigger icon.
  2. Tap on your desired tool icon.
IFP50-3 Home Toolbar Closeup.png
NOTE: The default toolbar setting is to be available for all input sources; however, users can go to: Settings > Preference > Toolbar setting to adjust the options: (1) available for all input sources, (2) hide the toolbar for all input sources.

Toolbar Icons

Icon Description
IFP50-3 Icon Return.png
Return to the previous operation screen.
IFP50-3 Icon Home.png
Return to the Home Screen of the Embedded Player.
IFP50-3 Icon Recent.png
Display all embedded applications that are currently being used.
IFP50-3 Icon App.png
View all installed applications.
IFP50-3 Icon mvb.png
Launch the myViewBoard software.
IFP50-3 Icon Recorder.png
Record, view, and save the on-screen content.
IFP50-3 Icon Draw.png
Access the pen, highlighter, clear, and save options.
IFP50-3 Draw Options.png
Pen
Annotate the overlay of any input source with black, white, yellow, orange, red, pink, green, or blue ink.
Highlighter
Mark and highlight with yellow, grey, gold, orange, red, pink, green or blue ink.
Eraser
Selectively remove the digital ink on the screen.
Undo
Undo the previous action.
Redo
Redo the previous action.
Clean
Clears all the digital ink on the screen.
Save
Save the screen image and any annotations.
Exit
Close the drawing tool.
IFP50-3 Icon More.png
View more applications within the ViewBoard toolbar.
IFP50-3 More Options.png
Screen Freeze
Convert the currently displayed content into a still image; then you can zoom in, zoom out, go back to full screen, and exit.
Spotlight
Highlight the focus content zone. Tap the Setting icon to adjust the spotlight size and alpha blending effect.
Stopwatch
Tapping Start will initiate the stopwatch. At any time, the stopwatch can be paused, resumed, split, or reset.
Timer
Access the countdown timer with an optional alarm setting. Touch and swipe to adjust the numeric values, then click Start. At any time, the countdown timer can be paused, resumed, or reset.
Hide/Unhide
Hide or unhide the Tool bar trigger icons.
Air Class
Interactive teaching tool for classroom usage.
Screen Capture
Take a screenshot of the current screen.
IFP50-3 Icon Settings.png
Access the General Settings.

On-Screen Display (OSD) Menu

Access General Settings, Input Settings, and Widgets through the OSD Menu.

IFP50-3 OSD Menu.png

ViewBoard has two options for opening the OSD Menu:

Option 1
Long press anywhere on the vLauncher background.

IFP50-3 OSD Menu Long Press.png

Option 2
Press the INPUT button on the remote control.

IFP50-3 OSD Menu Input.png

General Settings

IFP50-3 General Settings.png

To adjust the Backlight and enable/disable Flicker Free:

  1. Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
  2. Drag the brightness slider directly to adjust the backlight value, and/or touch On or Off to enable/disable the function.
  3. Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

To adjust the Volume:

  1. Press INPUT on the remote control or long press the vLauncher background and touch General on-screen (if needed) to display the General Settings menu.
  2. Drag the volume slider directly to adjust the value.
  3. Press Mute on the remote control to enable or disable the mute function.
  4. Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Input Settings

IFP50-3 Input Settings.png

To select an Input Source:

  1. Press INPUT on the remote control, press the setting button on the front panel, or press the setting icon from the toolbar to display the Input Settings
  2. Press ▼/▲/◄/► to select the input source you want.
NOTE: PC source will only display when the slot-in computer is connected.
  1. Press ENTER on the remote control, or touch the input source.
  2. Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.
NOTE: To adjust the settings of an input source, touch the setting icon next to the highlighted input source.
IFP50-3 Input Settings Icon.png

Widget

NOTE: Only available for the Embedded Player source.
IFP50-3 Widget Menu.png

To add a widget to the vLauncher welcome screen:

  1. Long press the vLancher background via touch to launch the OSD Menu.
  2. Select Widget.
  3. Touch and hold the desired widget.
  4. Drag the widget onto the vLauncher background.

Settings - HDMI & VGA Input Source

Press MENU on the remote control or select the setting icon next to the input source in Input Settings to launch the Settings menu. Settings include: Audio, Screen, Display, and Adjust.

Audio Settings

IFP50-3 Audio Settings.png
  1. Press ▼ on the remote control and select the Audio menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust the Volume, Bass, Treble, and Balance directly by touching and adjusting each value, or with the remote control by pressing ENTER to adjust the option.
  4. Touch the Mute slider directly to enable/disable mute, or press Mute on the remote control.
  5. Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Screen Settings

IFP50-3 Screen Settings Update.png
  1. Press ▼ on the remote control and select the Screen menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust your preference by touching each value directly, or with the remote control by pressing ENTER.
  4. Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Display Settings

IFP50-3 Display Settings.png
  1. Press ▼ on the remote control and select the Display menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust the Brightness, Contrast, Hue, and Sharpness directly by touching and adjusting each value, or with the remote control by pressing ENTER to adjust the option.
  4. Drag the blue light slider directly to adjust the blue light value.
  5. Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Low Blue Light Filter and Eye Health

The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.

IFP50-3 Blue Light Filter.png

NOTE: To meet TÜV Rheinland low blue light certification, the Display Settings must be:

  • Mode: Standard (Brightness and Contrast are 50)
  • Color Temperature: Filter
  • Blue light Filter: 0

Calculating Breaks
When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.

Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.

Focus Fatigue (20-20-20 Rule)
To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.

Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.

Eye Exercises

Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

Adjust Settings (VGA only)

VGA Settings
  1. Press ▼ on the remote control and select the Adjust menu.
  2. Press ▼/▲/◄/► on the remote control or directly touch the option to select it.
  3. Adjust your preference by touching each value directly, or with the remote control by pressing ENTER.
  4. Press EPG/BACK on the remote control, or touch a blank area outside of the menu to exit.

Embedded Player Settings

When the ViewBoard is in the Embedded Player input source, press MENU on the remote control or tap the setting icon next to the input source in the On-Screen Display (OSD) Menu’s Input Settings to enter the Settings menu.

Wireless & Network

Check current network connection status, set up and manage Wi-Fi, Ethernet, Bluetooth, and VPN, and establish a Wireless hotspot.

IFP50-3 Settings Wireless and Network.png
NOTE:
  • Wi-Fi, Wireless hotspot and Bluetooth settings will appear when LB-WIFI-001(optional) has been installed.
  • Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable automatically when Ethernet is enabled. Wi-Fi will disable when Wireless hotspot is enabled.
  • The device cannot connect to the Internet when Wireless hotspot is enabled.

Wi-Fi

Setup and manage wireless access points.

  • Tap the toggle button to turn Wi-Fi On or Off.
  • Once On, you can: Add a Network, view Saved Networks, Refresh the network list, or view Advanced settings.
  • In Advanced settings, you can toggle Network notifications On or Off and view Network card info.

Ethernet

Set the local network and proxy.

  • Tap the drop down menu to connect/disconnect the Ethernet.
  • You can adjust Local network and Proxy settings as well.
  • Tap Advanced to view Network card info and toggle Network auto reconnect.

Wireless Hotspot

Set and share your internet connection with other devices.

  • Tap the toggle button to turn Wireless hotspot On or Off.
IFP50-3 Wireless Hotspot.png
  • Tap Set up to set the Network name, Security, and Password.

VPN

Setup and manage Virtual Private Networks.

IFP50-3 VPN.png

To create a VPN profile:

  1. Go to: Settings > Wireless & Network > VPN and tap Add VPN.
  2. Key in the Name.
  3. Select the VPN Type.
  4. Choose to enable/disable PPP encryption (MPPE) and/or show Advanced options.

Share

SAMBA

The SAMBA Service provides file sharing via LAN. When the SAMBA Service is enabled, the user can explore the ViewBoard file system with a PC or mobile equipment.

  1. To access, go to: Settings > Share > SAMBA.
  2. Tap the toggle button to enable the SAMBA Service, then set a password if needed.
  3. Ensure the ViewBoard and client equipment are connected to the same network.
  4. Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP address.
  5. Key in the user name and password, then select OK (if necessary).
  6. After a successful log in, the ViewBoard files will be available.

Display

Adjust the Wallpaper, Theme, Display ID, Protection, and HDMI Out settings.

IFP50-3 Display.png

Wallpaper

Users can change their wallpaper with default images (both still and live), or use their own by tapping My Photo and selecting the image file.

IFP50-3 Wallpaper.png

Protection

Toggle HDCP & Copyright and set a Password for Screen Lock.

IFP50-3 Protection Update.png

Preference

View and adjust Touch, Language, Keyboard & Input Method, Date & Time, Boot Mode & Advanced Setting, Start up & Shut down, and Toolbar Setting settings.

IFP50-3 Preference Settings.png

Touch

Adjust Touch Settings and toggle Touch Sounds and Windows Ink On/Off.

IFP50-3 Touch.png

Language

Choose the preferred language from the available languages.

IFP50-3 Language.png

Keyboard & Input Method

Enable/disable the visual keyboard and/or change the default input method.

IFP50-3 Keyboard Input.png

Date & Time

Set the system time and format.

IFP50-3 Date and Time.png
Item Description
Automatic Date & Time When enabled, the ViewBoard will automatically synchronize the date and time via the Internet.
Time Zone Select the appropriate time zone.
Time Format Choose from 12-hour or 24-hour time format. Simply toggle 24-hour format On/Off.
Date Format Select from the available date formats.

Boot Mode & Advanced Settings

Adjust the preferred boot up mode and set/reset a password.

Item Description
Normal Mode The embedded screen sharing Apps will run normally.
Secured Mode The embedded screen sharing Apps will be removed.
Disable Embedded OS The system will automatically reboot, and then the Embedded OS will not appear.
ViewBoard Settings Access Password Toggle to lock/unlock the ViewBoard Settings.
Password for Protection Modify the Boot mode and ViewBoard Settings entry password.
Local File Protection Policy Choose how long to keep local storage files in the Folder app.
Color Correction Color correct the ViewBoard display screen.
Non-ViewBoard OS Mode Side Toolbar Setting Enable the side toolbar for non-ViewBoard OS.
Reset ViewBoard Reset the ViewBoard to its factory default settings.

Startup & Shutdown

Set the Startup Input, Standby Mode, EnergyStar Mode, Black Screen After Startup, Power off Reminder timer and Schedule settings.

IFP50-3 Startup and Shutdown Update.png
Item Description
Startup Input Adjust the Startup Input preference.
Display Setting when No Signal Decide what happens to the display when there is no signal for HDMI, PC, or VGA sources.
Standby Mode Decide what happens when you press the Power button while the ViewBoard is On.
EnergyStar Mode Enable to automatically initiate Sleep Mode when the screen is idle for one hour.
Black Screen After Startup When enabled, the ViewBoard will turn off the backlight automatically after booting up.
Time Switch Power Off Reminder When enabled, the ViewBoard will turn off without any reminder after the scheduled off time.
Schedule Schedule a Boot and Shut off time.

Toolbar Setting

Adjust the Side toolbar setting.

IFP50-3 Toolbar Settings.png

Input Source

Adjust the input source names and settings, as well as the side tool bar settings.

IFP50-3 Input Source Settings.png

Rename Input Source

Set labels for each input source that will be easily recognized when displayed.

IFP50-3 Rename Source.png

Source

Toggle Wake up by active source, Signal auto search, and HDMI CEC and select Input port auto switch.

IFP50-3 Source.png
Item Description
Wake up by Active Source The screen will turn on automatically after plugging in an HDMI cable when the screen is off.
Signal Auto Search When enabled, if the current source does not have a signal, the ViewBoard will automatically search for an input source.
Input Port Auto Switch The original signal will automatically switch to a new cable after it’s plugged in.
Energy Saving Set a time period to power off if no signal is detected.
HDMI CEC Enable/disable HDMI CEC functions.

App

The user can view App information and force stop, uninstall, move to USB storage, clear data, clear cache, and clear defaults.

IFP50-3 App Settings.png
NOTE:
  • Pre-loaded apps cannot be uninstalled.
  • Not all apps support the move to USB storage feature.
  • Not all apps support Clear Defaults.

App

View any running or installed applications. Tap on them for more detailed information and options.

  • By tapping on a running application, you can see more information, stop, or report the application.
  • Selecting All, Download, or USB storage will list all installed applications.
  • Tapping on any application will display further information and options.

System

View and adjust Storage, Security, System Update, and About device settings.

IFP50-3 System Settings.png

Clone to USB

Copy settings to an external USB drive.

IFP50-3 Clone to USB.png

Display ID

Assign a number to remote control the display by RS-232/LAN.

IFP50-3 Display ID.png
  • To assign or change the Display ID, tap Change and input a number.
NOTE: The Display ID is for RS-232 users, and the range is 01~99.

Security

Review Certificate, Trusted Credential storage, and Unknown sources install settings.

  • Tap on Install certificate from storage to add additional certificates.
  • Selecting Clear Credentials will remove all manually installed credentials.
NOTE: Pre-loaded credentials cannot be cleared.
  • Under Trusted Credentials view and edit all trusted and installed CA certificates.
  • Tapping on a credential will provide more detailed information.
  • Allow the installation of applications from unknown sources by selecting the box under Unknown source security.
NOTE: Apps from unknown sources may not be compatible or work properly.

System Update

The ViewBoard automatically searches for software updates whenever connected to the Internet (OTA). With just one click, users can update their version of ViewBoard software.

IFP50-3 Update.png
Item Description
Auto Update When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off.
Schedule Set the update time.
Manual Update Update the software manually.

About Device

Display Embedded Player information, Legal information, and Asset Tagging.

  • By selecting Edit, the asset information can be adjusted.
  • Tap on Legal information to check open source licenses.

Embedded Digital Whiteboarding App

Within ViewBoard, ViewSonic offers the embedded digital whiteboarding app, myViewBoard.

myViewBoard

Floating Bar

Mvb floating bar.png

Toolbar

Mvb toolbar.png

ViewBoard Cast

Working with ViewBoard® Cast software, the vCastReceiver app, will allow the ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s).

ViewBoard Cast (vCast)

Network Information

  • ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and across the subnet network.
  • Connected devices will show up under “Device List” on the same subnet connection.
  • If the device does not show up under “Device List”, users will need to key-in the on-screen PIN-code.

ViewBoard Cast is a wireless peer to peer data communication, therefore the below port settings are required:

Ports:

  • CP: 56789, 25123, 8121, and 8000
  • UDP: 48689 and 25123

Port and DNS activation:

  • Port: 8001
  • DNS: h1.ee-share.com

Cast Sender from Windows-based, Macbook, and Chrome Devices

VCast Sender 1.png

Windows, Mac, Chrome Devices:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Visit the address that is shown on the ViewBoard to download the application.
  3. Launch the application and click the connect icon next to the Device Name.
VCast Sender 2.png
NOTE: If the device is not listed, click Connect with PIN-Code and input the pin-code displayed on the ViewBoard.

Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based phone/tablet

VCast Sender 3.png

Android/iOS:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Scan the QR Code that is shown on the ViewBoard to download directly from the server, or download from the Google Play Store or the Apple Store.
  3. Launch the application and select the correct Device Name and input the pin to connect. You can also directly input the pin-code displayed on the ViewBoard to connect.

Apple Airplay®:

  1. Make sure your device is connected to the same network as the ViewBoard.
  2. Directly open AirPlay and select the Device Name to connect.
  3. Another “AirPlay Password” will be generated on-screen for connection.
VCast Sender 4.png

Cast Out from a Mobile Device that Supports Annotation

VCast Sender 5.png


VCast Mobile.png

Screen Recorder

Capture everything that is displayed on screen in a video format.

Screen Recorder.png

To launch the Screen Recorder application:

  1. Select the Screen Recorder icon in the application drawer.
  2. Tap the record icon and select the preferred recording configurations. Then tap the check mark.
  3. Select Start Now and a three (3) second countdown will begin. Screen recording will begin immediately after the countdown.
  4. After stopping the recording, you will be able to preview the video, save it, or discard it.

Air Class

Display quiz questions on the ViewBoard and allow up to 30 mobile users to submit answers remotely. Whether deploying single or multiple choice questions, the ViewBoard will record the results for each device being used.

Air Class

Network Information

  • PC (Windows/Mac/Chromebook) and tablet/mobile (iOS/Android) devices, as well as the ViewBoard need to be linked to the same LAN network subnet.
  • Ports: TCP 8080

To launch Air Class:

  1. Tap the tool bar trigger icon and select the more tools icon. Then select the Air Class icon.
  2. Select “Enter the class”.
  3. Choose from the available interactive functions at the bottom of the screen.
Item Description
Voter Single and Multiple choice questions.
Judge True/False questions.
Responder Race to answer first
Selector Randomly select a participant
Grouping Assign participants to groups
Message Allow/Deny participants to direct message the ViewBoard
Manager Add participants
Exit Exit Air Class

Voter

  1. Select the Single choice or Multiple choice icon to select the preferred answer type.
Single Multiple Choice.png
  1. Tap BEGIN VOTING to let the participants start.
  2. Begin Voting.png
  3. After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.
  4. Air Class User.png
  5. Tap FINISH VOTING to close the quiz.
  6. Finish Voting.png
  7. Then the participants’ “Answer Statistics” will be displayed.
  8. Participants Answers.png
  9. Choose the right answer to show the correct rate.
  10. Correct Answer.png
  11. Click the Explain icon to further analyze the topic.
  12. Explain.png

Judge

  1. Tap BEGIN VOTING to let the participants start a True/False questionnaire.
Begin Voting.png
  1. After the participants are finished and press OK, the ViewBoard will show the participant‘s name on screen.
  2. Air Class User.png
  3. Tap FINISH VOTING to close the quiz.
  4. Finish Voting.png
  5. Then the participants’ “Answer Statistics” will be displayed.
  6. Judge Participant Answer.png
  7. Choose the right answer to show the correct rate.
  8. Judge Results.png
  9. Click the Explain icon to further analyze the topic.
  10. Judge Explain.png

Responder

Participants race to select their answer and tap OK to submit their answer.

Responder.png

Selector

  1. Select the “Selector’ icon.
  2. Set the number of participants to be selected.
NOTE: The number of participants that can be selected will be based on the total number of participants.
  1. Tap START to start the random selection.
  2. The selected participant’s name will then be displayed.

Grouping

Select the icon to assign participants to groups.

Message

To allow messaging:

  1. Tap the “Message” icon to enable the function.
  2. Participants select “Message” to change to the message interface.
  1. Participants key in their message then select SEND.
  2. The message will scroll across the top of the ViewBoard.

Manager

Select the icon to let more participants join the class.

Exit

Select to exit the Air Class interface.

Other Default Applications

vSweeper

Clear unnecessary data and unwanted files.

VSweeper 1.png

Advanced Settings can also be customized to the user's needs.

VSweeper 2.png

Screen Lock

Set a screen lock password and enable screen lock.

NOTE: If the user forgets the password, use the remote control and press INPUT-0-2-1-4 to restore the password to default.

To set a screen lock password:

  1. Go to: Settings > Personal > Password for screen lock, or select the Screen Lock icon in the apps list.
  2. Select Set Password, and input a new four (4) digit password. Then select OK.
  3. Now when selecting the Screen Lock icon, the screen will be locked.

Chromium

Web browser for surfing the internet.

Chromium.png

Folders

Number Item
1 Storage Device Display
2 Icons
3 File Type Menu
4 File Information
5 Main Display Area

Miracast

Miracast allows for wireless sharing of multimedia and screens of connected devices.

NOTE: There may be some compatibility issues related to the sender’s hardware driver and operating system (OS).

RS-232

This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.

The protocol contains three command sections:

  • Set-Function
  • Get-Function
  • Remote control pass-through mode
NOTE: Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

Description

RS-232 Hardware Specification

ViewSonic LFD communication port on the rear side:

  1. Connector type: DSUB 9-Pin Male (or 3.5 mm barrel connector)
  2. Use of crossover (null modem) cable for connection
  3. Pin Assignment:
Pin # Signal Remark
Female DSUB 9-Pin 1 NC
Female DSUB.png
2 RXD Input to Display
3 TXD Output to Display
4 NC
5 GND
Male DSUB 9-Pin 6 NC
Male DSUB.png
7 NC
8 NC
9 NC Provide +5V/2A power for external specific dongle *3.0
frame GND
Item Signal Remark
3.5 mm barrel connector
(alternative for limited space)
Tip TXD Output to Display
3.5mm Barrel.png
Ring RXD Input to Display
Sleeve GND

LAN Hardware Specification

ViewSonic LFD communication port on the rear side:

  1. Connector type: 8P8C RJ45
  2. Pin assignment:
Pin # Signal Remark
LAN Spec.png
1 TX+ Output from Display
2 TX- Output from Display
3 RX+ Input to Display
4 BI_D3+ For 1G case
5 BI_D3- For 1G case
6 RX- Input to Display
7 BI_D4+ For 1G case
8 BI_D4- For 1G case
frame GND

RS-232 Communication Setting

  • Baud Rate Select: 9600bps (fixed)
  • Data bits: 8 bits (fixed)
  • Parity: None (fixed)
  • Stop Bits: 1(fixed)

LAN Communication Setting

  • Type: Ethernet
  • Protocol: TCP/IP
  • Port: 5000 (fixed)
  • Cross subnet: No
  • Logon Credentials: No

Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:

  1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
  2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

Protocol

Set-Function Listing

The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.

Set-Function Description:

Length Total Byte of Message excluding “CR”
LFD ID Identification for each of Display (01~98; default is 01)
ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply.
The LFD ID can be set via the OSD menu for each Display.
Command Type Identify command type,
"s" (0x73h): Set Command
"+" (0x2Bh): Valid Command Reply
"-" (0x2Dh): Invalid Command Reply
Command Function command code: One byte ASCII code.
Value [1~3] Three bytes ASCII that defines the value.
CR 0x0D

Set-Function Format Send: (Command Type="s")

Name Length ID Command Type Command Value1 Value2 Value3 CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5 6 7 8 9

Reply: (Command Type="+" or "-")

Name Length ID Command Type CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5
NOTE: When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.


Example 1: Set Brightness as 76 for Display (#02) and this; command is valid.

Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32
0x73 0x24 0x30 0x37 0x36 0x0D

Reply (Hex Format)

Name Length ID Command Type CR
Hex 0x34 0x30
0x32
0x2B 0x0D

Example 2: Set Brightness as 75 for Display (#02) and this; command is NOT valid.

Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x32
0x73 0x24 0x30 0x37 0x35 0x0D

Reply (Hex Format)

Name Length ID Command Type CR
Hex 0x34 0x30
0x32
0x2D 0x0D

Set-Function Table

A. Basic Function

Set Function Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII bytes)
Power On/Off
(Standby)
8 s ! 21 000: STBY
001: ON
1. The Power-on via LAN control may works only under specific mode. To see display UG for details. *3.1.1
2. “WOL by MAC address” may available as alternative.*3.2.1
Input Select 8 s " 22 000: TV
001: AV
002: S-Video
003: YPbPr
004: HDMI1
014: HDMI2
024: HDMI3
034: HDMI4
005: DVI
006: VGA1
016: VGA2
026: VGA3
007: Slot-in PC (OPS/SDM)/HDBT
008: Internal memory
009: DP
00A: Embedded/Main (Android)
1. No need for USB
2. For the case of two more same sources, the 2nd digital is used to indicate the extension.
3. The HEX of 00A is 30 30 41.
Brightness 8 s $ 24 000 ~ 100
900: Bright down (-1)
901: Bright up (+1)
*3.1.1
Backlight*3.2.0 8 A B 42 000~100 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness.
2. Derived from Color calibration.
*3.2.0
Power Lock 8 s 4 34 000: Unlock
001: Lock
*See note in details
Volume 8 s 5 35 000 ~ 100
900: Volume down(-1)
901:Volume up(+1)
Mute 8 s 6 36 000: OFF
001: ON (mute)
Button Lock 8; s 8 38 000: Unlock
0001: Lock
*See note in details
Menu Lock 8 s > 3E 000: Unlock
001: Lock
*See note in details
Number *3.1.1 8 s @ 40 000~009
Key Pad *3.1.1 8 s A 41 000: UP
001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/(EXIT)
007: EXIT
Remote Control 8 s B 42 000: Disable
001: Enable
002: Pass through
Disable: RCU will be no function
Enabled: RCU controls normally
Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself.
Restore Default 8 s ~ 7E 000 Recover to factory setting
NOTE:
1. Behavior at Lock Modes
Lock Mode Behavior
Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power”
2. All the SET functions should be workable via RS-232, even the ones with according hot key in RCU like Mute,…etc.
MENU Lock 1. Lock “MENU’ key of front panel and RCU
2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.
POWER Lock 1. Lock “POWER” key on the front and RCU.
2. The SET_POWER on/off should be workable via RS-232, but does not mean the POWER lock will be released under this case.
3. Can not be unlocked by reset in OSD setting
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15 minutes.
Remote control disable Lock the RCU keys, but keep the front panel buttons workable.
2. Wake-on-LAN by MAC address as alternative for SET Power on
(Length=126 bytes)
6 Bytes 6 Bytes (#1) 6 Bytes (#2) ... 6 Bytes (#16) 24 Bytes
0xFF FF ... FF MAC address MAC address ... MAC address 0x00 00 ... 00

B. Optional Function

Set Function Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII bytes)
Contrast 8 s # 23 000~100
Sharpness 8 s % 25 000~100
Color 8 s & 26 000~100
Tint 8 s ' 27 000~100
Backlight On_Off 8 s ( 29 000: Off
001: On
Color Mode 8 s ) 29 000: Normal
001: Warm
002: Cold
003: Personal
Surround Sound 8 s - 2D 000~100
Bass 8 s . 2E 000~100
Treble 8 s / 2F 000~100
Balance 8 s 0 30 000~100 050 is central
Picture Size 8 s 1 31 000: FULL (16:9)
001: NORMAL (4:3)
002: REAL (1:1)
*3.1.0
OSD language 8 s 2 32 000: English
001: French
002: Spanish
Could be extended for more supported languages by model
PIP-Mode 8 s 9 39 000: OFF
001: PIP(POP)
002: PBP
PIP-Sound select 8 s : 3A 000: Main
001: Sub
PIP-Position 8 s ; 3B 000: Up
001: Down
002: Left
003: Right
PIP-Input 8 s 7 37 *2.9 000: TV
001: AV
002: S-Video
003: YPbPr
004: HDMI1
014: HDMI2
024: HDMI3
034: HDMI4
005: DVI
006: VGA1
016: VGA2
026: VGA3
007: Slot-in PC (OPS/SDM)/HDBT
008: Internal memory
009: DP
00A: Embedded/Main (Android)
Value range is same as SET-Input select
Tiling-Mode 8 s P 50 000: OFF
001: ON
(for video wall)
Tiling-Compensation 8 s Q 51 000: OFF
001: ON
(for video wall)
Bezel width compensation
Tiling-H by V Monitors 8 s R 52 01x~09x: H
0x1~0x9: V
(for video wall)
1. 2nd digital for H monitors
2. 3rd digital for V monitors
Tiling-Position 8 s S 53 001~025 (for Video wall)
Copy the screen of Position# to identified display
Date: Year 8 s V 56 Y17~Y99 Last 2 digits
(20)17~(20)99
Date: Month 8 s V 56 M01~M12 2 digits
Date: Day 8 s V 56 D01~D31 2 digits
Time: Hour 8 s W 57 H00~H23 24-hr format. 2 digits.
Time: Min 8 s W 57 M00~M59 2 digits
Time: Sec 8 s W 57 S00~S59 2 digits
NOTE:
1. Tiling definition of H Monitors, V Monitors, and Position
RS232 Tiling.png
2. Set Date example
Date: 2017-3/15
Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”)
Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”)
Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)
3. Set Time example
Time: 16:27:59
Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”)
Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”)
Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)

Get-Function Listing

The PC can interrogate the LFD for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000.

Get-Function Description:

Length Total Byte of Message excluding “CR”
TV/DS ID Identification for each of TV/DS (01~98; default is 01).
Command Type Identify command type,
"g" (0x67h): Get Command
"r" (0x72h): Valid Command Reply
"-" (0x2Dh): Invalid Command Reply
Command Function command code: One byte ASCII code.
Value [1~3] Three bytes ASCII that defines the value.
CR 0x0D

Get-Function Format Send: (Command Type="g")

Name Length ID Command Type Command Value1 Value2 Value3 CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5 6 7 8 9

Reply: (Command Type="r" or "-")
If the Command is valid, Command Type="r"

Name Length ID Command Type Command Value1 Value2 Value3 CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5 6 7 8 9

If the Command is NOT valid, Command Type="-"

Name Length ID Command Type CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5

Example 1: Get Brightness from TV-05 and this command is valid. The Brightness value is 67.

Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35
0x67 0x62 0x30 0x30 0x30 0x0D

Reply (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35
0x72 0x62 0x30 0x36 0x37 0x0D

Example 2: Get Color from Display (#05), but the Color command is not supported by this model.

Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR
Hex 0x38 0x30
0x35
0x67 0x26 0x30 0x30 0x30 0x0D

Reply (Hex Format)

Name Length ID Command Type CR
Hex 0x34 0x30
0x35
0x2D 0x0D

Get-Function Table

A. Basic Function

Get Function Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII bytes)
Get-Brightness 8 g b 62 000~100
Get-Backlight*3.2.0 8 a B 42 000~100 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness.
2. Derived from Color calibration. *3.2.0
Get-Volume 8 g f 66 000~100
Get-Mute 8 g g 67 000: Off
001: On (muted)
Get-Input Select 8 g j 6A 000~100 1. 1st digit for signal detection: 0 means “no signal”; 1 means “signal detected”
2. 2nd &3rd digit: See Set-function table
Get-Power Status: ON/STBY 8 g l 6C 001: ON
000: STBY
Get-Remote Control S g n 6E 000: Disable
001: Enable
002: Pass through
Get RCU mode status
Get-Power Lock 8 g o 6F 000: Unlock
001: Lock
Get-Button Lock 8 g p 70 000: Unlock
001: Lock
Get-Menu Lock 8 g l 6C 000: Unlock
001: Lock
Get-ACK 8 g z 7A 000 This command is used to test the communication link
Get-Thermal 8 g 0 30 000~100:
0~+100 deg C
-01~-99:
-1~-99 deg C
Get-Operation time*3.2.0 8 g 1 31 000 1. Accumulated hours in 6-digit integer (000,001~ 999,999)*3.2.0
2. Can not be reset when FW update and Factory initiation*3.2.2
3. Reply in new 32-byte format*3.2.0
Get-Device name 8 g 4 34 000 Reply in new 32-byte format *3.2.0
Get-MAC address 8 g 5 35 000 (for the model with LAN)
Reply in new 32-byte format*3.2.0
Get-IP address*3.2.0 8 g 6 36 000 (for the model with LAN)
Reply in new 32-byte format*3.2.0
Get-Serial number *3.2.0 8 g 7 37 000 Reply in new 32-byte format *3.2.0
Get-FW version *3.2.0 8 g 8 38 000 Reply in new 32-byte format *3.2.0
NOTE:
1. Get Operation Hour example
Assumed the accumulated operation hour is 123,456 hrs
Send: 0x 38 30 31 67 31 30 30 30 0D (Get Operation hour)
Reply: 0x 32 30 31 72 31 31 32 33 34 35 36 00 00 … 00 00 0D
2. Get Device Name example
Assumed the device name is CDE-5500
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply: 0x 32 30 31 72 34 43 44 45 2D 35 35 30 30 00 00 … 00 00 0D
Assumed the device name is “NMP-302#1”
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply: 0x 32 30 31 72 34 4E 4D 50 2D 33 30 32 23 31 00 00 …00 00 0D
3. Get MAC address example
Assumed the MAC address is 00:11:22:aa:bb:cc
Send: 0x 38 30 31 67 35 30 30 30 0D (Get MAC add)
Reply: 0x 32 30 31 72 35 30 30 31 31 32 32 61 61 62 62 63 63 00 00…00 00 0D
4. Get IP address example
Assumed the IP address is 192.168.100.2
Send: 0x 38 30 31 67 36 30 30 30 0D (Get IP address)
Reply: 0x 32 30 31 72 36 31 39 32 2E 31 36 38 2E 31 30 30 2E 32 00 00…00 00 0D
5. Get Serial number example
Assumed the Serial number is ABC180212345
Send: 0x 38 30 31 67 37 30 30 30 0D (Get Serial number)
Reply: 0x 32 30 31 72 37 41 42 43 31 38 30 32 31 32 33 34 35 00 00…00 00 0D
6. Get FW version example
Assumed the FW version is 3.02.001
Send: 0x 38 30 31 67 38 30 30 30 0D (Get FW version)
Reply: 0x 32 30 31 72 38 33 2E 30 32 2E 30 30 31 00 00…00 00 0D

B. Optional Function

Get Function Length ID Command Command Value Range Comments
Type (ASCII) Code
(ASCII)
Code
(Hex)
(Three ASCII bytes)
Get-Contrast 8 g a 61 000 ~ 100
Get-Sharpness 8 g c 63 000 ~ 100
Get-Color 8 g d 64 000 ~ 100
Get-Tint 8 g e 65 000 ~ 100
Get_Backlight On_Off 8 g h 68 000: Off
001: On
Get-PIP Mode 8 g t 74 000: OFF
001: PIP (POP)
002: PBP
Get-PIP Input 8 g u 75 000~100 See Set-input select
Get-Tiling Mode 8 g v 76 000: OFF
001: ON
(for Video wall)
Get-Tiling Compensation 8 g w 77 000: OFF
001: ON
(for Video wall)
Bezel width compensation
Get-Tiling H by V Monitors 8 g x 78 01x~09x: H monitors
0x1~0x9: V monitors
(for Video wall)
1. 2nd digital for H monitors
2. 3rd digital for V monitors
Get-Tiling Position 8 g y 79 000: OFF
001~025
(for Video wall)
Copy the screen of Position# to identified display
Get-Date: Year 8 g 2 32 Y00~Y00 Last 2 digits
(20)17~(20)99
Get-Date: Month 8 g 2 32 M00~M00 2 digits
Get-Date: Day 8 g 2 32 D00~M00 2 digits
Get-Time: Hour 8 g 3 33 H00~H00 24-hr format. 2 digits.
Get-Time: Min 8 g 3 33 M00~M00 2 digits
Get-Time: Sec 8 g 3 33 S00~S00 2 digits
NOTE:
1. Get Date example
Assumed the current date of display#01 as below:
Date: 2017-3/15
Send: 0x 38 30 31 67 32 59 30 30 0D (Get Date:Year)
Reply: 0x 38 30 31 72 32 59 31 37 0D (“Y17”)
Send: 0x 38 30 31 67 32 4D 30 30 0D (Get Date:Month)
Reply: 0x 38 30 31 72 32 4D 30 33 0D (“M03”)
Send: 0x 38 30 31 67 32 44 30 30 0D (Get Date:Day)
Reply: 0x 38 30 31 72 32 44 31 35 0D (“D15”)
2. Get Time example
Assumed the current time of display#01 as below:
Time: 16:27:59
Send: 0x 38 30 31 67 33 48 30 30 0D (Get Time:Hour)
Reply: 0x 38 30 31 72 33 48 31 36 0D (“H16”)
Send: 0x 38 30 31 67 33 4D 30 30 0D (Get Time:Min)
Reply: 0x 38 30 31 72 33 4D 32 37 0D (“M27”)
Send: 0x 38 30 31 67 33 53 30 30 0D (Get Time:Sec)
Reply: 0x 38 30 31 72 33 53 35 39 0D (“S59”)
3. Get RS232 Version example
Assumed the version is 3.0.1
Send: 0x 38 30 31 67 36 30 30 30 0D (Get RS232 version)
Reply: 0x 38 30 31 72 36 33 30 31 0D (“301”)

C. Auto Reply *3.2.1
The display will send out the updated data/status automatically without getting a query from the host whenever the following data/status is changed by the user through any of the available ways like: remote control unit, front keys, or touch screen.

  • Power On/Off
  • Input Select
  • Brightness
  • Backlight
  • Volume
  • Mute On/Off

Remote Control Pass-Through Mode

When the PC sets the Display to Remote Control Pass through mode, the Display shall send a 7-byte packet (followed by “CR”) in response to remote control unit (RCU) button activation. In this mode the remote control shall have no effect on the Display function. For example: “Volume+” will not change the volume of the Display, but instead only sends the “Volume+” code to the PC over the RS-232 port.

IR Pass Through-Function format

Reply: (Command Type="p")

Name Length ID Command Type RCU Code1 (MSB) RCU Code2 (LSB) CR
Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte
Bytes Order 1 2~3 4 5 6 7

Example 1: Remote Control Pass-through when “VOL+” key is pressed for Display (#5)

Send (Hex Format)

Name Length ID Command Type RCU Code1 (MSB) RCU Code2 (LSB) CR
Hex 0x36 0x30
0x35
0x70 0x31 0x30 0x0D
Key Code (HEX) Basic
*3.1.1
Optional
*3.1.1
1 01 V
2 02 V
3 03 V
4 04 V
5 05 V
6 06 V
7 07 V
8 08 V
9 09 V
0 0A V
- 0B V
RECALL (LAST) 0C V
INFO (DISPLAY) 0D V
0E
ASPECT (ZOOM, SIZE) 0F V
VOLUME UP (+) 10 V
VOLUME DOWN (-) 11 V
MUTE 12 V
CHANNEL/PAGE UP (+)/BRIGHTNESS+ 13 V
CHANNEL/PAGE DOWN (-)/BRIGHTNESS- 14 V
POWER 15 V
SOURCES (INPUTS) 16 V
17
18
SLEEP 19 V
MENU 1A V
UP 1B V
DOWN 1C V
LEFT (-) 1D V
RIGHT (+) 1E V
OK (ENTER, SET) 1F V
EXIT 20 V
21
22
23
24
25
26
27
28
29
2A
2B
RED (F1) 2C
GREEN (F2) 2D
YELLOW (F3) 2E
BLUE (F4) 2F
NOTE:
1. This IR-pass-through code is different from the RCU key code.
2. Special control sequence for POWER key under IR-pass through mode.
2-1. When Display is OFF and receives the IR POWER code: Display will turn itself on, then forward the POWER code to the host via RS-232.
2-2. When Display is ON and receives the IR POWER code: Display will forward the POWER code to the host via RS-232, then turn off itself.
2-3. When SET-POWER LOCK is enabled, the Display will not respond to POWER key pressing.
3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys.

Technical Specifications

IFP50-3.png
Model No. P/N
VS18105 IFP5550-3
IFP5550-3A
IFP5550-3B
VS18106 IFP6550-3
IFP6550-3A
IFP6550-3B
VS17117 IFP7550-3
IFP7550-3A
IFP7550-3B
VS17118 IFP8650-3
IFP8650-3A
IFP8650-3B
VS17853 IFP9850-3
Item Category Specifications
Model P/N. IFP5550-3
IFP5550-3A
IFP5550-3B
IFP6550-3
IFP6550-3A
IFP6550-3B
IFP7550-3
IFP7550-3A
IFP7550-3B
IFP8650-3
IFP8650-3A
IFP8650-3B
No. VS18105 VS18106 VS17117 VS17118
Screen Size 54.5" 65.5" 74.5" 85.5"
Input Signal 3 x HDMI
1 x VGA
1 x Audio In
1 x LAN (RJ45)
4 x USB Type A (3.0)
3 x USB Type A (2.0)
Output Signal 1 x Audio Out
1 x SPDIF
2 x USB Type B
Speaker Output 10W x 2, 15W Subwoofer x 1
RS-232 RS-232 Communication
Power Voltage 100V-240V AC 50/60Hz
Operating Conditions Temperature 32° F to 104° F (0° C to 40° C)
Humidity 10%~90% non-condensing
Altitude ≤ 2,000 m
Storage Conditions Temperature -4° F to 140° F (-20° C to 60° C)
Humidity 10%~90% non-condensing
Altitude ≤ 2,000 m
Dimensions Physical (mm) 1268 x 773 x
85
1488 x 897 x
90
1710 x 1020
x 90
1958 x 1160
x 90
Weight Physical (kg) 26.4 40 52.3 68
Power Consumption On 80W 108W 138W 162W
Off <0.5W <0.5W <0.5W <0.5W

Display Modes

VGA Mode

Resolution Refresh Rate (@)
640 x 480 60Hz, 72Hz, 75Hz
720 x 400 70Hz
800 x 600 56Hz, 60Hz, 72Hz, 75Hz
832 x 624 75Hz
1024 x 768 60Hz, 70Hz, 75Hz
1152 x 864 60Hz, 75Hz
1152 x 870 75Hz
1280 x 768 60Hz, 75Hz
1280 x 960 60Hz
1280 x 1024 60Hz, 75Hz
1360 x 768 60Hz
1366 x 768 60Hz
1400 x 1050 60Hz, 75Hz
1440 x 900 60Hz, 75Hz
1600 x 1200 60Hz
1680 x 1050 60Hz
1920 x 1080 60Hz
1920 x 1200 60Hz

HDMI Mode

Resolution Refresh Rate (@)
640 x 480 60Hz, 72Hz, 75Hz
720 x 400 70Hz
800 x 600 56Hz, 60Hz, 72Hz, 75Hz
1024 x 768 60Hz, 70Hz, 75Hz
1280 x 800 60Hz
1280 x 1024 60Hz
1360 x 768 60Hz
1440 x 900 60Hz
1680 x 1050 60Hz
1920 x 1080 60Hz
3840 x 2160 30Hz, 60Hz
480i 60Hz
480p 59Hz, 60Hz
576i 50Hz
576p 50Hz
720p 50Hz, 60Hz
1080i 50Hz, 60Hz
1080p 50Hz, 60Hz

Compliance Information

This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.

FCC Compliant Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

CE Conformity for European Countries

Ce-mark.png

The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.

The following information is only for EU-member states:

WEEE Logo.gif

The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum Concentration Actual Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

  • Copper alloy containing up to 4% lead by weight.
  • Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
  • Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
  • Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

ENERGY STAR® statement

ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.

As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.

The following logo appears on all ENERGY STAR®-certified models:

Energy Star.jpg
NOTE: The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.

USA & Canada
http://www.viewsonic.com/company/green/recycle-program/

Europe
http://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan
https://recycle.epa.gov.tw/

Copyright Information

Copyright© ViewSonic® Corporation, 2020. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.

VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.

IFP50-3_UG_ENG_1a_2020_06_17

Customer Service Contact Information

For technical support or product service, see the table below or contact your reseller.

You will need the product's serial number

Asia Pacific & Africa

Country / Region Website
Australia https://viewsonic.com/au/
Bangladesh https://www.viewsonic.com/bd/
中囯(China) https://www.viewsonic.com.cn
香港 (繁體中文) https://www.viewsonic.com/hk/
Hong Kong (English) https://www.viewsonic.com/hk-en/
India https://www.viewsonic.com/in/
Indonesia https://www.viewsonic.com/id/
Israel https://www.viewsonic.com/il/
日本 (Japan) https://www.viewsonic.com/jp/
Korea https://www.viewsonic.com/kr/
Malaysia https://www.viewsonic.com/my/
Middle East https://www.viewsonic.com/me/
Myanmar https://www.viewsonic.com/mm/
Nepal https://www.viewsonic.com/np/
New Zealand https://www.viewsonic.com/nz/
Pakistan https://www.viewsonic.com/pk/
Philippines https://www.viewsonic.com/ph/
Singapore https://www.viewsonic.com/sg/
臺灣 (Taiwan) https://www.viewsonic.com/tw/
ประเทศไทย (Thailand) https://www.viewsonic.com/th/
Việt Nam https://www.viewsonic.com/vn/
South Africa & Mauritius https://www.viewsonic.com/za/

Americas

Country / Region Website
United States https://www.viewsonic.com/us/
Canada https://www.viewsonic.com/us/
Latin America https://www.viewsonic.com/la/

Europe

Country / Region Website
Europe https://www.viewsonic.com/eu/
France https://www.viewsonic.com/fr/
Deutschland https://www.viewsonic.com/de/
Қазақстан https://www.viewsonic.com/kz/
Россия https://www.viewsonic.com/ru/
España https://www.viewsonic.com/es/
Türkiye https://www.viewsonic.com/tr/
Україна https://www.viewsonic.com/ua/
United Kingdom https://www.viewsonic.com/uk/


Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    • Repair or attempted repair by anyone not authorized by ViewSonic®.
    • Damage to or loss of any programs, data, or removable storage media.
    • Normal wear and tear.
    • Removal or installation of the product.
  • Software or data loss occurring during repair or replacement.
  • Any damage of the product due to shipment.
  • Causes external to the product, such as electric power fluctuations or failure.
  • Use of supplies or parts not meeting ViewSonic’s specifications.
  • Failure of owner to perform periodic product maintenance as stated in the User Guide.
  • Any other cause which does not relate to a product defect.
  • Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
  • Software - Any third-party software included with the product or installed by the customer.
  • Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
  • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
  • Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
  • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

Mexico Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

  • Any product on which the serial number has been defaced, modified or removed.
  • Damage, deterioration, or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
    • Causes external to the product, such as electrical power fluctuations or failure.
    • Use of supplies or parts not meeting ViewSonic®’s specifications.
    • Normal wear and tear.
    • Any other cause which does not relate to a product defect.
  • Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
  • Removal, installation, insurance, and set-up service charges.

How to get service:

  • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
  • To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
  • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
  • Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:

  • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Any other damages, whether incidental, consequential or otherwise.
  • Any claim against the customer by any other party.
  • Repair or attempted repair by anyone not authorized by ViewSonic®.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx

Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx

Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com

Cuernavaca:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com

Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx

Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com

Guerrero Acapulco:
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627

Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx

MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com

Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com

Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico

FOR USA SUPPORT:
ViewSonic® Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688
http://www.viewsonic.com

Using the ViewBoard Safely

Please read the following Safety Precautions before you start using the device.

  • Keep this user guide in a safe place for later reference.
  • Read all warnings and follow all instructions.
  • Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
  • Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
  • Avoid exposing the device to direct sunlight or other sources of sustained heat.
  • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
  • Use a soft, dry cloth to clean the external housing.
  • When moving the device, be careful not to drop or bump the device on anything.
  • Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
  • Do not place any heavy objects on the device or connection cables.
  • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
  • The device is a monitor with an LED backlight intended for general office use.
  • Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
  • When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.
  • Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
  • Only use attachments/accessories specified by the manufacturer.
Cart Safety.png
  • When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
  • Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
  • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
ViewBoard Ventilation.png
  • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
    • if the power supply cord or plug is damaged
    • if liquid is spilled onto or objects fall in the unit
    • if the unit is exposed to moisture
    • if the unit does not operate normally or has been dropped

CAUTION

Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions:

  • When the power supply cord or plug is damaged.
  • If liquid has been spilled onto or objects have fallen into the unit.
  • If the unit has been exposed to moisture.
  • If the unit does not operate normally or has been dropped.

Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

  • Using cabinets or stands recommended by the manufacturer of the device.
  • Only using furniture that can safely support the device.
  • Ensuring the device is not overhanging the edge of the supporting furniture.
  • Not placing the device on tall furniture (e.g., cupboards or bookcases) without anchoring both the furniture and the device to a suitable support.
  • Not placing the device on cloth or other materials that may be located between the device and supporting furniture.
  • Educating children about the dangers of climbing on furniture to reach the device or its controls.

If the existing device is going to be retained and relocated, the same considerations as above should be applied.

Backtotop.svg

Troubleshooting Common Problems

General

Problem or Issue Possible Solutions
Remote Control is not working
  1. Check whether something is obstructing the display’s remote control receiver.
  2. Check whether the batteries in the remote control are installed correctly.
  3. Check whether the batteries need to be replaced.
The unit turns off unexpectedly
  1. Check whether Sleep mode is enabled.
  2. Check if there is a power outage in your area.
  3. Turn on the display and see if the problem is with the signal and control system.

PC Mode

Problem or Issue Possible Solutions
No PC signal
  1. Check the display settings.
  2. Check the display resolution.
  3. Adjust the Hs &Vs (synchronization) settings using the OSD menu.
Background streaking
  1. Choose auto adjust.
  2. Adjust clock and phase.
False color
  1. Check the VGA connection.
  2. Adjust the chroma, brightness, and contrast settings.
Unsupported format
  1. Choose auto adjust.
  2. Adjust clock and phase settings.

Touch Function

Problem or Issue Possible Solutions
Touch function is not responding
  1. Check that drivers are installed correctly.
  2. Reinstall driver(s).
  3. Check setup and align it.
  4. Check whether the touch pen is working properly.

Video Not Working Properly

Problem or Issue Possible Solutions
No picture / No sound
  1. Check the Power status.
  2. Check the signal cable.
  3. Check that the internal PC is installed correctly.
Picture is unclear or cuts in and out
  1. Check the signal cable.
  2. Check if other electronics are interrupting the signal.
Poor quality picture
  1. Adjust chroma, brightness, and contrast settings in the menu.
  2. Check the signal cable.

Audio Not Working Properly

Problem or Issue Possible Solutions
No sound
  1. Press the Mute/Unmute button.
  2. Adjust the volume.
  3. Check the audio cable.
One speaker only
  1. Adjust the sound balance in the menu.
  2. Check the sound control panel settings of the computer.
  3. Check the audio cable.
NOTE: SPDIF and Audio Out only work in Embd Player, HDMI, and DisplayPort (DP) channels.

Maintaining the ViewBoard

General Precautions

  • Make sure the device is turned off and the power cable is unplugged from the power outlet.
  • Never spray or pour any liquid directly onto the screen or case.
  • Handle the device with care, as a darker-colored device, if scuffed, may show marks more clearly than a lighter-colored device.
  • Do not use the system continuously for long periods of time.

Cleaning the Screen

  • Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
  • If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

  • Use a soft, dry cloth.
  • If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

  • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device.
  • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
If condensation appears between the glass and the panel, keep the display turned on until the moisture disappears.