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Package Contents
Monitor
Power cord
Power adapter
Video cable
Quick start guide
Front View / Rear View
Front View
Rear View
Letter
Item
A
Display Screen
B
Quick Access Key
C
Joy Key
D
Power Key
E
Power LED
F
Mouse Anchor
G
Security Slot
H
Headphone Hook
I/O Ports
Number
Item
1
HDMI
2
DisplayPort
3
Audio Out
4
USB Type B Port (Upstream)
5
USB Type A Port (Downstream)
6
DC IN
Stand Installation
Place the monitor on a flat, stable surface with the screen facing down.
Align and connect the two (2) points on the monitor stand’s base with the monitor stand’s neck.
Use the captured screw in the monitor stand’s base and secure it to the monitor stand’s neck.
Align and slide the upper hooks of the monitor stand into the stand mounting slots as shown in the illustration.
Using the stand’s handle, lift the device into its upright position on a flat, stable surface.
Align the base with the neck
Align the hooks
Lift into an upright position
Always place the device on a flat, stable surface. Failure to do so may cause the device to fall and damage the device and/or result in personal injury.
Using the Mouse Anchor
Included at the rear of the display, under the I/O ports, are two mouse anchors. Use these to prevent mouse cable dragging and personalize your mouse use setup.
Wall Mounting
Refer to the table below for the standard dimensions for wall mount kits.
For use only with a UL certified wall mount kit/bracket. To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or your local dealer.
Maximum Loading
Hole Pattern (W x H)
Interface Pad (W x H x D)
Pad Hole
Screw Specification & Quantity
14 kg
100 x 100 mm
115 x 115 x 2.6 mm
Ø 5 mm
M4 x 10 mm - 4 pieces
Turn off the device and disconnect all cables.
Place the device on a flat, stable surface with the screen facing down.
Pull down slightly to disengage the hooks. Then remove the stand.
Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four (4) screws (M4 x 10 mm).
Follow the instructions that come with the wall mounting kit to mount the monitor onto the wall.
Disengage the hooks
VESA mounting points
Using the Security Slot
To help prevent the device from being stolen, use a security slot locking device to secure the device to a fixed object.
Additionally, fastening the monitor to a wall or fixed object using a security cable can help support the weight of the monitor in order to prevent the monitor from falling over.
Below is an example of setting up a security slot locking device on a table.
Connecting to Power
Connecting to Power
Connect the power cord to the power adapter.
Connect the power adapter to the DC IN jack at the rear of the device.
Connect the power cord plug to a power outlet.
Connecting External Devices
Note: To connect the monitor to an external device (PC, laptop…etc.), please use one of the included video cables for your application and connect it to both terminals.
HDMI Connection
DisplayPort Connection
USB Connection
Audio Connection
HDMI
Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect the other end of the cable to the HDMI port of your computer.
DisplayPort
Connect one end of a DisplayPort cable to the DisplayPort port. Then connect the other end of the cable to the DisplayPort or mini DP port of your computer.
NOTE: To connect the monitor to the Thunderbolt port (v. 1&2) on your Mac, connect the mini DP end of the “mini DP to DisplayPort cable” to the Thunderbolt output of your Mac. Then connect the other end of the cable to the DisplayPort port of the monitor.
USB
Connect one end of a USB cable to a USB port of the monitor. Then connect the other end of the cable to a USB port of your computer.
USB
Number
Description
Type A
Two (2)
Connection for your Type A peripheral device(s) (e.g., storage device, keyboard, mouse).
NOTE: To use some peripherals, please ensure your computer is also connected to the monitor’s USB Type B port.
NOTE: For NVIDIA Reflex Latency Analysis, please connect your mouse to the USB port with the mouse logo.
Type B
One (1)
Connect the USB Type B male cable (square with 2 cut corners) to this port, and then connect the other end of the cable to the USB downstream port of your computer.
NOTE: The USB Type A port furthest to the right of the USB Type B port can support 5V 2.1A fast charging. The other two USB Type A ports can support 5V 0.9A charging.
Audio
Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor. Additionally, you can connect the monitor to a sound bar using an audio cable.
NOTE: The monitor is also equipped with dual speakers.
Height Adjustment
Swivel Adjustment
Tilt Angle Adjustment
Height Adjustment
Lower or raise the monitor to the desired height (0 to 120 mm).
NOTE: When adjusting, press down firmly along the adjustment track holding the monitor with both hands on the side.
Swivel Adjustment
Swivel the monitor to the left or right for the desired viewing angle (30˚).
Tilt Angle Adjustment
Tilt the monitor forwards or backwards to the desired viewing angle (-5˚ to 20˚).
NOTE: When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand.
Screen Orientation Adjustment (Monitor Pivot)
Adjust the height
Rotate clockwise
Rotate counter-clockwise
Adjust the monitor height to the highest position. Then tilt the monitor backwards to the full tilt position.
Rotate the monitor 90° from landscape to portrait orientation.
NOTE:
To rotate the screen image, manually change the computer system’s display orientation settings.
When adjusting, make sure to hold both sides of your monitor firmly with both hands.
Using the Control Panel Keys
Use the control panel keys to access the Quick Access Menu, navigate the On-Screen Display (OSD) Menu, and change the settings.
Letter
Item
A
Quick Access Key
B
Joy Key
Quick Access Function
Quickly initiate some functions and modes through the Quick Access key and function. Users can also define which functions or modes they prefer in the Quick Access Menu via the Setup Menu in the OSD. The function/mode will be enabled as soon as the Quick Access Key is pressed.
NOTE: The Quick Access Menu will disappear after three (3) seconds automatically.
To change the Quick Access function for the Quick Access Key:
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu.
Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to enter the Setup Menu menu.
Move the joy key [▲] or [▼] to select Quick Access. Then move the joy key [►] to enter its sub-menu.
Move the joy key [▲] or [▼] to select your preference. Then press the [●] key to confirm the selection.
Hot Keys
When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the control panel keys.
Key
Description
[◄]
Press and hold the key for 5 seconds to lock/unlock the OSD Menu.
When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the OSD Menu.
[►]
Press and hold the key for 5 seconds to lock/unlock the Power button.
When the menu appears on the screen, continue holding the key for 10 seconds to lock/unlock the Power button.
[▲]
Press and hold the key for 5 seconds to display/hide the boot up screen when the device is turned on.
General Operation
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu.
Move the joy key [◄] or [►] to select the main menu. Then move the joy key [▼] to enter the selected menu.
Move the joy key [▲] or [▼] to select the desired menu option. Then move the joy key [►] to enter the sub-menu.
Move the joy key [▲] or [▼] to adjust/select the setting. Then press the [●] key to confirm.
NOTE: Certain menu option adjustments do not require the user to press the [●] key to confirm the selection.
Press the [◄] key to return to the previous menu.
NOTE: To exit the OSD Menu, press the Quick Access Key.
OSD Tree
Gaming Modes
Sub-menu
Menu Option
Standard
ULMB
Off
On
ULMB Pulse Width
(-/+)
Dark Boost
Level 1
Level 2
Level 3
Off
Blue Light Filter
(-/+, 0~100)
Response Time OD
Standard
Advanced
Ultra Fast
Recall
Custom 1/2
ULMB
Off
On
ULMB Pulse Width
(-/+)
Dark Boost
Level 1
Level 2
Level 3
Off
Blue Light Filter
(-/+, 0~100)
Response Time OD
Standard
Advanced
Ultra Fast
Recall
FPS
Battle Royale
MOBA
Console
Movie
Web
Display
Sub-menu
Menu option
Peak White Nits
(-/+, 0~450)
Contrast
(-/+, 0~100)
6-Axis Color
Red
(-/+, 0~255)
Green
(-/+, 0~255)
Blue
(-/+, 0~255)
Cyan
(-/+, 0~255)
Magenta
(-/+, 0~255)
Yellow
(-/+, 0~255)
Gamma
1.8
2.0
2.2
2.4
2.6
SDR Colors sRGB
On
Off
SDR Variable BL
On
Off
HDR Variable BL
On
Off
DP YCbCR sRGB
On
Off
HDMI YCbCR sRGB
On
Off
Scaling Pix Rep
Fixed Aspect Ratio
Full Screen
Variable BL Mode
Mode 1
Mode 2
Mode 3
G-SYNC Processor
Sub-menu
Menu Option
NVIDIA Reflex Latency Analyzer
G-SYNC Esports
On
Off
PC + Display Latency
On
Off
Monitoring Sensitivity
Low
Median
High
Show Monitoring Rectangle
On
Off
Rectangle Preset
Centered
Right Handed
Left Handed
Rectangle Location
Rectangle Size
FPS
On
Off
HUD Location
Top Left
Top Right
Bottom Left
Bottom Right
HUD Color
Cyan
Green
Blue
Yellow
Input Select
Sub-menu
Menu option
Auto Switch
On
Off
HDMI 1
HDMI 2
DisplayPort
Audio Adjust
Sub-menu
Menu option
Volume
(-/+, 0~100)
Mute
On
Off
Setup Menu
Sub-menu
Menu option
Language
English
Français
Deutsch
Español
Italiano
Suomi
Русский
Türkçe
日本語
한국어
繁體中文
简体中文
Česká
Svenska
Resolution Notice
On
Off
Information
Quick Access
Blue Light Filter
On/Off
ULMB
On/Off
Standard
On/Off
Custom 1
On/Off
Custom 2
On/Off
FPS
On/Off
Battle Royale
On/Off
MOBA
On/Off
Console
On/Off
Crosshair
Type
Type A
Type B
Type C
Color
Green
White
Yellow
Reset
Off
Elite RGB
Rear
Rainbow
Breathing
Stack
Others
Base
Rainbow
Breathing
Stack
Others
Always On
On
Off
Reset
On
Off
OSD Timeout
5/15/30/60
OSD Background
On
Off
Power Indicator
On
Off
Standby Charger
On
Off
Sleep
30 Minutes
45 Minutes
60 Minutes
120 Minutes
Off
Deep Sleep
HDMI Deep Sleep
On
Off
DisplayPort Deep Sleep
On
Off
ECO Mode
Standard
Optimize
Conserve
All Recall
Game Modes
Menu Option
Description
Standard
Select this option for general use.
Custom 1/2
Two customizable “Custom” settings are available to help match individual preferences and adapt to every type of game on the market.
FPS
Ideal for First-Person Shooter games.
Battle Royale
Tuned for Battle Royale games.
MOBA
Select this option for Multiplayer Online Battle Arena games.
Console
Color accuracy focus for console use.
Movie
Ideal setting for watching movies.
Web
Ideal setting for surfing the web.
Display
Menu Option
Description
Peak White Nits
Adjusts background black levels of the screen image.
Contrast
Adjusts the difference between the image background (black level) and the foreground (white level).
6-Axis Color
Adjust the color depth of each color.
Color Temperature
Select the color temperature setting.
sRGB: Lower brightness and more natural colors.
Bluish: Set the color temperature to 9300K.
Native: Default color temperature. Recommended for regular use.
Warm: Set the color temperature to 5000K.
User Color: Adjust red, green, and blue values as desired.
Gamma
Allows users to manually adjust the brightness level of the monitor’s grayscale levels.
SDR Colors sRGB
Only enabled in SDR mode.
On: Disable sRGB color space.
Off: Enable sRGB color space.
NOTE:
Windows systems requires sRGB to be On.
Mac systems require the Wide Gamut mode to be Off.
SDR Variable BL
Sets the backlight mode that is used in SDR mode.
HDR Variable BL
Sets the backlight mode that is used in HDR mode.
DP YCbCR sRGB
Gamma curve selection for YCbCr formats on DP input in SDR mode:
When enabled (default), the DP input will use sRGB gamma to display YCbCr inputs.
When disabled, the DP input will use BT1886 gamma to display YCbCR inputs.
HDMI YCbCR sRGB
Gamma curve selection for YCbCr formats on HDMI input in SDR mode:
When enabled, the HDMI input will use sRGB gamma to display YCbCr inputs.
When disabled (default), the HDMI input will use BT1886 gamma to display YCbCR inputs.
Scaling Pix Rep
Set scaling pixel repetition.
Variable BL Mode
This sets the basic response time of the variable backlight when variable backlight mode is enabled.
G-SYNC Processor
Menu Option
Description
NVIDIA Reflex Latency Analyzer
Optimize and measure latency in games.
FPS
Show the refresh rate number on-screen.
HUD Location
Adjust the refresh rate number location.
HUD Color
Adjust the refresh rate number color.
Input Select
Audio Adjust
Menu Option
Description
Volume
Adjust the volume level.
Mute
Enable to disable the sound.
Setup Menu
Menu Option
Description
Language Select
Select an available language for the OSD Menu.
Resolution Notice
Enable this option to allow the system to inform users that the current viewing resolution is not the correct native resolution.
Information
Display the monitor information.
Quick Access
Select which options to have present in the Quick Access Menu.
Crosshair
Aim more clearly and quickly during FPS games with the on-screen overlay.
Elite RGB
This setting controls the RGB lighting on the back of the monitor and under the bezel in order to enhance your RGB experience. When switched on, or after being reset, the default ‘Rainbow Wave’ will activate.
In addition, the RGB lights are also synced with several key partners. Downloading their software will give you the power to manipulate your RGB capabilities even further.
If you would like to leverage partnered software see the advanced setup below.
Included with your monitor is a USB 3.0 A-Male to B-Male cable. Plug in the USB 3.0 B-Male connector to your monitor and the USB 3.0 A-Male connector to your PC.
Run the partner software and start customizing your RGB lighting!
NOTE: Mode variations, customization features and any other features or uses shall be based on and subject to the terms of use, end user license agreement and the software capabilities as specified or provided in partners’ software.
OSD Timeout
In addition, the RGB lights are also synced with several key partners. Downloading their software will give you the power to manipulate your RGB capabilities even further.
OSD Background
If you would like to leverage partnered software see the advanced setup below.
Power Indicator
Set the Power Indicator On or Off. If the setting is set to On, the power indicator lights blue when the device is turned on.
Standby Charger
When activated, the USB will continue to supply power even when the monitor is in standby mode.
Sleep
Set the amount of idle time before the monitor enters Sleep mode.
Deep Sleep
A more aggressive Eco mode for HDMI/DisplayPort inputs.
ECO Mode
Choose between various modes, based on power consumption.
All Recall
Resets all settings to their default values.
NVIDIA Reflex Latency Analyzer
NVIDIA Reflex is a technology designed to reduce the input lag between your peripheral devices (e.g., mouse) and your PC/display to reduce latency and help improve your performance and in-game experience.
To use the NVIDIA Reflex Latency Analyzer:
Connect the monitor, via DisplayPort, to your GeForce GPU.
Ensure the USB Type B cable is connected to the monitor and your computer.
Connect your NVIDIA Reflex compatible mouse to the USB Type A port at the rear of the monitor labeled with the mouse icon.
Turn on the NVIDIA Reflex Latency Analyzer in the monitor’s OSD Menu:
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu.
Using the joy key, go to: G-SYNC Processor > NVIDIA Reflex Latency Analyzer > PC + Display Latency > On.
Setup the Monitoring Rectangle.
The NVIDIA Reflex Latency Analyzer measures flashes or bright changes on the screen. The measurements are taken within the Monitoring Rectangle.
To measure latency, the Monitoring Rectangle will need to be moved over a location on screen where a flash or change in brightness will occur when the left mouse button is pressed (e.g, placed over the muzzle of a firearm in an FPS game).
In the OSD Menu:
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu.
Using the joy key, go to: G-SYNC Processor > NVIDIA Reflex Latency Analyzer > Rectangle Location to adjust the location of the Monitoring Rectangle.
NOTE:
A preset location can be chosen under Rectangle Preset.
The Monitoring Rectangle’s size can be adjusted under Rectangle Size.
Now the PC + Display Latency will be able to be measured by pressing the left mouse button.
The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience.
Quick Access Blue Light Filter Setup
Enabling and disabling the Blue Light Filter can be done on the fly via the Quick Access Key.
NOTE: When enabling the Blue Light Filter (BLF) via the Quick Access Key, the BLF value will be 100 which is certified by TÜV. However, the BLF value will be 0 if the user chooses another function via the Quick Access Key.
While using and enjoying your monitor please keep the following in mind:
Viewing computer screens for extended periods of time may cause eye irritation and discomfort. To reduce these effects, it is recommended to take periodic breaks from viewing to allow the eyes to relax.
Users can customize the Blue Light Filter value through the Game Modes Menu.
The monitor also supports Flicker-Free, which reduces or eliminates screen flicker, thus easing potential eye strain.
Calculating Breaks
When viewing the monitor for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least five (5) minutes are recommended after one (1) to two (2) hours of continuous viewing.
Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks.
Looking at Distant Objects
While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them.
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.
Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.
Quick Access
Quickly initiate some functions and modes through the Quick Access key and menu. Users can also define which functions or modes they prefer in the Quick Access Menu via the Setup Menu in OSD. The function/mode will be enabled as soon as the light-bar moves on the item, and will disable after removing the light-bar.
In the Quick Access Menu, “Return” means users can “automatically” go back to the mode they chose before entering the Quick Access Menu.
For example, if users chose “Console Speed” mode before entering the Quick Access Menu and there is an existing FPS option in the Quick Access Menu, according to the Quick Access definition, users will enable FPS mode when the light-bar moves on the item. Then, when moving the light-bar to “Return,” the mode will be changed into “Console Speed” automatically which is same as the mode before user entering the Quick Access Menu.
To activate the Quick Access Menu:
Press the Quick Access Key to display the Quick Access Menu.
Press the Quick Access Key to select your preference.
NOTE:
To change the Quick Access Menu’s default functions (Blue Light Filter, PureXP™, and OverClocking), remove one or more default functions via the OSD Setup Menu first.
The Quick Access Menu will disappear after three (3) seconds automatically.
To change the Quick Access Menu options:
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu.
Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to enter the Setup Menu menu.
Move the joy key [▲] or [▼] to select Quick Access. Then move the joy key [►] to enter its sub-menu.
Move the joy key [▲] or [▼] to select your preference. Then press the [●] key to confirm the selection.
NOTE: Some sub-menu options may have another sub-menu. To enter the respective sub-menu, move the joy key [►].
Elite RGB Lighting
This setting controls the RGB lighting on the back of the monitor and beneath the bezel. When “On”, or after being reset, the default ‘Breathing’ mode will be active.
Elite RGB Lighting
To enter the Elite RGB menu:
Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen Display (OSD) Menu.
Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to enter the Setup Menu menu.
Move the joy key [▲] or [▼] to select Elite RGB. Then move the joy key [►] to enter its sub-menu.
Move the joy key [▲] or [▼] to select your preference. Then press the [●] key to confirm the selection.
NOTE: Some sub-menu options may have another sub-menu. To enter the respective sub-menu, move the joy key [►].
In addition, the RGB backlights are also synced with several key partners. Downloading their software will give you the power to adjust your RGB capabilities further.
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Statement
CAN ICES-003(B) / NMB-003(B)
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:
Substance
Proposed Maximum Concentration
Actual Concentration
Lead (Pb)
0.1%
< 0.1%
Mercury (Hg)
0.1%
< 0.1%
Cadmium (Cd)
0.01%
< 0.01%
Hexavalent Chromium (Cr6⁺)
0.1%
< 0.1%
Polybrominated biphenyls (PBB)
0.1%
< 0.1%
Polybrominated diphenyl ethers (PBDE)
0.1%
< 0.1%
Bis (2-ethylhexyl) phthalate (DEHP)
0.1%
< 0.1%
Butyl benzyl phthalate (BBP)
0.1%
< 0.1%
Dibutyl phthalate (DBP)
0.1%
< 0.1%
Diisobutyl phthalate (DIBP)
0.1%
< 0.1%
Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:
Copper alloy containing up to 4% lead by weight.
Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the
ViewSonic® website to learn more.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
This page has been archived and is no longer maintained.
Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
How long the warranty is effective:
ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
Any product on which the serial number has been defaced, modified, or removed.
Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Repair or attempted repair by anyone not authorized by ViewSonic®.
Damage to or loss of any programs, data, or removable storage media.
Normal wear and tear.
Removal or installation of the product.
Software or data loss occurring during repair or replacement.
Any damage of the product due to shipment.
Causes external to the product, such as electric power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic’s specifications.
Failure of owner to perform periodic product maintenance as stated in the User Guide.
Any other cause which does not relate to a product defect.
Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
Software - Any third-party software included with the product or installed by the customer.
Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
Removal, installation, and set-up service charges, including wall-mounting of the product.
How to get service:
For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at: ViewSonic EU under “Support/Warranty Information”.
Mexico Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective:
ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
Any product on which the serial number has been defaced, modified, or removed.
Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Causes external to the product, such as electrical power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic®’s specifications.
Normal wear and tear.
Removal or installation of the product.
How to get service:
For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
Round trip transportation costs for in-warranty products will be paid by ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
Any other damages, whether incidental, consequential or otherwise.
Any claim against the customer by any other party.
Repair or attempted repair by anyone not authorized by ViewSonic®.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx
Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com
Cuernavaca:
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx
Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembr
Tijuana, Mexico
FOR USA SUPPORT:
ViewSonic® Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA
Tel: 800-688-6688
http://www.viewsonic.com
Using the Monitor Safely
Please read these instructions completely before using the equipment.
Keep this user guide in a safe place for later reference.
Read all warnings and follow all instructions.
Sit at least 18" (45 cm) away from the device.
Allow at least 4" (10 cm) clearance around the device to ensure proper ventilation.
Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation.
Do not use the device near water. To reduce the risk of fire or electric shock, do not expose the device to moisture.
Avoid exposing the device to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the device to dangerous levels.
Use a soft, dry cloth to clean the external housing. For more information, refer to the "Maintenance" section of this manual.
Avoid touching the screen, as oil may collect on the screen if you touch it.
Do not touch the screen surface with sharp or hard objects, as it may cause damage to the screen.
Do not place the device on cloth or other materials that may be placed between the product and supporting furniture.
When moving the device, be careful not to drop or bump the device on anything.
Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction.
Do not place any heavy objects on the device or connection cables.
Always use cabinets, stands, or installation methods recommended by the manufacturer of the device set.
Always use furniture that can safely support the device.
Always ensure the device is not overhanging the edge of the supporting furniture.
Do not place the device on tall furniture, such as cupboards or bookcases, without anchoring both the furniture and the device to a suitable support.
Always educate children about the dangers of climbing on furniture to reach the device or related equipment.
Do not place the monitor where children are likely to be present.
Do not place items that might tempt children to climb, such as toys and remote controls, on the top of the device or furniture on which the product is placed.
If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device.
Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet.
When connecting to a power outlet, Do not remove the grounding prong. Please ensure grounding prongs are never removed.
Always route and manage cords and cables connected to your device so they cannot be tripped over, pulled, or grabbed.
Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible.
Disconnect the power plug from the power outlet if the device is not being used for a long period of time.
Please confirm the distribution system installed in the building. The system should provide a circuit breaker rated at 120/240V, 20A.
Only use attachments/accessories, such as carts, stands, tripods, brackets or tables, specified by the manufacturer.
When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as:
if the power-supply cord or plug is damaged.
if liquid is spilled onto or objects fall into the unit.
if the unit is exposed to rain or moisture.
if the unit does not operate normally or has been dropped.
When using ear-/headphones, adjust the volume to appropriate levels, or hearing damage may result.
Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, this display must be securely attached to the floor/wall in accordance with the installation instructions.
Fastening the display to a wall or fixed object using cordage or other restraining devices can help support the weight of the display in order to prevent the display from falling over.
Hole Pattern (W x H)
Interface Pad (W x H x D)
Pad Hole
Screw Specification & Quantity
100 x 100 mm
115 x 115 x 2.6 mm
Ø 5 mm
M4 x 10 mm - 4 pieces
NOTE:
Restraining device/cordage should be able to withstand 100N force.
Make sure the cordage is straightened, and any slack is removed. The back of the device shall face the wall to ensure the device cannot tilt under external force.
Make sure the display does not tilt under external force at any height and rotation angle of the device.
If the existing display is going to be retained and relocated, the same considerations as above should be applied.
Glossary of Terms
Note: Some terms may not be applicable to your device.
Advanced DCR
Advanced DCR technology automatically detects the image signal and intelligently controls the backlight brightness and color to improve on the ability to make the black blacker in a dark scene, and make the white whiter in a bright environment.
Advanced Gamma
Allows the user to manually adjust the brightness level of the monitor’s grayscale levels. There are five selections: 1.8, 2.0, 2.2, 2.4, and 2.6.
Advanced Sharpness
Adjusts the picture quality of the monitor, with a range of 0 to 100.
All Recall
Returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.
Audio Adjust
Adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source.
Auto Detect
If the current input source has no signal, the monitor will automatically switch to the next input option. This function, on some models, is disabled by default.
Auto Image Adjust
Automatically adjusts the screen image for an ideal viewing experience.
Backlight Sensor
Maintains AdobeRGB, sRGB, and DICOM brightness stability for extended periods of time.
Black Stabilization
ViewSonic’s Black Stabilization provides heightened visibility and detail by brightening dark scenes.
Blue Light Filter
Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
Brightness
Adjusts background black levels of the screen image.
Color Adjust
Provides several color adjustment modes to help adjust the color settings to fit the user’s needs.
Color Format
The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
Color Range
The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
Options
Description
Auto
The monitor automatically recognizes the color format and black and white levels.
Full Range
The color range of black and white levels are full.
Limited Range
The color range of black and white levels are limited.
Color Space
Allows users to choose which color space they would like to use for monitor color output (RGB, YUV).
Color Temperature
Allows users to select specific color temperature settings to further customize their viewing experience.
Options
Description
Bluish
Set the color temperature to 9300K.
Cool
Set the color temperature to 7500K.
Native
Native is a default color temperature. Recommended for general graphic design and regular use.
Warm
Set the color temperature to 5000K.
Contrast
Adjusts the difference between the image background (black level) and the foreground (white level).
Film Mode
Enhanced picture quality is used to smooth out frame transitions while watching video. Film mode is only available for videos with a frame rate of 24fps.
Fine Tune
Improve distorted images caused by an analog signal.
FreeSync
FreeSync technology puts an end to choppy gameplay and broken frames with fluid, artifact-free performance at virtually any frame rate.
Gain
Adjusts the white temperature to customize your USER COLOR (can be saved in User Mode) or a specific color temperature and gain value (red, green, blue).
Game Mode
Integrating a gaming-oriented OSD design including pre-calibrated FPS, RTS, and MOBA gaming settings. Each mode is functionally customized with in-game testing and adjustments made for the best blend of color and technology.
Gamma
Allows users to manually adjust the brightness level of the monitor’s grayscale levels.
H./V. Position
Manually adjust the screen image horizontally and/or vertically.
HDR10 (High-Dynamic-Range)
Reduces the overall contrast of a given scene so that detail in the highlights and shadows can be seen.
Horizontal Size
Manually stretch or shorten the screen image on its horizontal axis.
Hue
Adjusts the tint of each color (red, green, blue, cyan, magenta, and yellow).
Information
Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics cards’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
Input Select
Toggles between the various input options that are available for the monitor.
Low Input Lag
ViewSonic® offers low input lag, utilizing a monitor process reducer, which decreases signal latency. Under the “Low Input Lag” sub-menu, you can select the appropriate speed for your desired use from the options.
Manual Image Adjust
Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments.
Memory Recall
Returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.
Note:
(Exception) This control does not affect changes made in the “Language Select” or “Power Lock” setting.
Memory Recall is the default as-shipped display configuration and settings. Memory Recall is the setting in which the product qualifies for ENERGY STAR®. Any changes to default as-shipped display configuration and settings would change the energy consumption, and may increase energy consumption beyond the limits required for ENERGY STAR® qualification, as applicable. ENERGY STAR® is a set of power-saving guidelines issued by the U.S. Environmental Protection Agency (EPA). ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices.
Multi-Picture
Under MULTI-PICTURE MODE you can select the following settings, QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT, and PIP. The explanations for each setting are below:
QUAD WINDOWS: Display four windows on a 2x2 split screen. User can specify the input source for each screen.
PBP TOP-BOTTOM: Display two windows, a 1x1 split screen, side-by-side on the top and bottom of the screen. User can specify the input source for each screen.
PBP LEFT-RIGHT: Display two windows, a 1x1 split screen, side-by-side on the left and right of the screen. User can specify the input source for each screen.
PIP: Split the screen into two parts, a main window and an inset window. User can specify the input source for each screen.
PIP SIZE: This controls the size of the sub-picture used in PIP.
PIP POSITION: This controls the position of the sub-picture used in PIP mode.
PIP SWAP: This swaps the main-picture source with the sub-picture source.
SOURCE SELECT: This selects the sources of the MULT-PICTURE MODE settings used in the QUAD WINDOW, PBP TOP-BOTTOM, PBP LEFT-RIGHT and PIP.
Offset
Adjusts black levels for red, green, and blue.
OSD Pivot
Sets the monitor’s On-Screen Display (OSD) Menu display direction.
Options
Description
Auto
With a built-in G sensor, the OSD can auto pivot when positioned vertically.
0°
Sets the OSD Menu without a pivot.
+90°
Sets the OSD Menu with a +90° pivot.
-90°
Sets the OSD Menu with a -90° pivot.
Overscan
Refers to a cropped image on your monitor’s screen. A setting on your monitor zooms in on movie content, so that you cannot see the outermost edges of the film.
PIP (Picture-in-Picture)
Split the screen into two parts, a main window and an inset window. The user can specify the input source for each screen.
PIP Swap
This exchanges the main-picture source with the sub-picture source.
Recall
Resets the ViewMode monitor settings.
Resolution Notice
The notice tells users that the current viewing resolution is not the correct native resolution. This notice will appear in the display settings window when setting up the display resolution.
Response Time
Creates smooth images without streaking, blurring, or ghosting. A low response time is perfect for the most graphic-intense gaming, and provides amazing visual quality while watching sports or action movies.
RGB Color Space
The most common color space for displays. Red, green, and blue light are added together to reproduce a broad array of colors.
Saturation
Adjusts the color depth of each color (red, green, blue, cyan, magenta, and yellow).
Setup Menu
Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can activate on-screen display notifications so users do not have to reopen the menu.
Sharpness
Adjusts the picture quality of the monitor.
Skin Tone
Adjust the hue of the monitor and the appearance of skin color. Tones can be adjusted from 0 to 10.
Standard Color
The monitor comes with several display industry color standards. Each color mode can be selected for specific monitor applications.
TruTone
Adjust the color temperature of the monitor, meeting the user’s favorite color needs from a range of 4500K to 9300K.
Ultra Clear
Enhance edges and decrease noise with a range of 0 to 10.
Uniformity
The Uniformity Correction function compensates any luminance and color uniformity imbalances on the screen, such as dark spots, uneven brightness, or illegible images on the screen. With the ViewSonic® uniformity correction function, gray-scale levels become more balanced, and delta E scores are improved which increases reliability and provides the highest quality viewing experience from every monitor.
ViewMode
ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications.
YUV Color Space
YUV color space is used for color image and video processing; taking into account properties of the human eye that allow for reduced bandwidth of chroma components without perceptual distortion.
1ms Mode <MPRT>
Choose whether to activate Moving Picture Response Time (MPRT); default setting is Off.
NOTE:
Make sure Input Timing detection is >100Hz to turn on 1ms Mode from default.
If 1ms Mode is set to “On”, when turning on FreeSync, MPRT will automatically turn off.
When 1ms Mode is set to “On”, the following functions will be grayed out and disabled: Brightness, Advanced DCR, Eco Mode, sRGB, Response Time, DDC/CI Brightness adjustment.
sRGB and 1ms Mode will disable each other.
The IC controls Moving Picture Response Time, so the overall Brightness will be dark.
Monitor does not turn on
Troubleshooting Checks
Yes/No
Possible Solutions
Is the power indicator lit?
Yes
Turn the monitor off, then turn it back on.
No
Check the power connection between the monitor and the power outlet.
Is the power cord plugged into a power outlet?
Yes
Try another power outlet or use some other electrical device to confirm the same power outlet is working.
No
Plug the power cord into a power outlet and press the Power button on the monitor.
No image appears
Troubleshooting Checks
Yes/No
Possible Solutions
Is a video cable securely connected to both the monitor and computer?
Yes
Verify that the correct video input source is selected in the On-Screen Display Menu.
No
Re-connect the video cable between the monitor and computer, pushing firmly.
Image is blurred
Troubleshooting Checks
Yes/No
Possible Solutions
Is the display resolution set to the recommended setting?
Yes
Reconfirm the resolution and refresh rate. If the problem continues, shut down both the monitor and computer, and then restart both devices.
No
Change the resolution to the recommended setting in your computer's display settings.
Image is not displayed correctly
Troubleshooting Checks
Yes/No
Possible Solutions
Is the correct aspect ratio selected?
Yes
Try a different video input source or video cable. If the problem continues, shut down both the monitor and computer, and then restart both devices.
No
In the On-Screen Display Menu, select the correct aspect ratio.
Is the Blue Light Filter turned on?
Yes
Turn off the Blue Light Filter in the On-Screen Display Menu.
No
Reset the monitor settings to their default values.
On-Screen Display Menu is not working or inaccessible
Troubleshooting Checks
Yes/No
Possible Solutions
Is the default ViewMode or Color Mode selected?
Yes
Select a different ViewMode or Color Mode preset.
No
Reset the monitor settings to their default values.
Audio is not playing
Troubleshooting Checks
Yes/No
Possible Solutions
Is the audio muted?
Yes
Unmute the audio.
No
Verify that the correct audio input source is selected in the On-Screen Display Menu.
Increase the volume level.
Verify any connected headphones or external speakers are connected properly.
USB peripherals are not working
Troubleshooting Checks
Yes/No
Possible Solutions
Is the peripheral device connected to the correct USB downstream port?
Yes
Verify that the monitor's USB upstream port is connected to the computer's USB port. If the problem continues, try another USB downstream port.
No
Connect the peripheral device to a USB downstream port of the monitor.
General Precautions
Make sure the monitor is turned off and the power cable is unplugged from the power outlet.
Never spray or pour any liquid directly onto the screen or case.
Handle the monitor with care, as a darker-colored monitor, if scuffed, may show marks more clearly than a lighter-colored monitor.
Cleaning the Screen
Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.
Cleaning the Case
Use a soft, dry cloth.
If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.
Disclaimer
ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
