IFP110
Package Contents
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Wall Mount Kit Specifications (VESA)
Please follow the instructions in the wall mount installation guide to install your wall mount. If attaching to other building materials, please contact your nearest dealer.
| Model | VESA Spec. (A x B) |
Standard Screw (C x D) |
Screw Quantity |
|---|---|---|---|
| IFP110 | 1000 x 800 mm | M8 x 20 mm | 6 |
Product Overview
Front/Rear View
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Front View -
Rear View
Control Panel
| Number | Item | Description |
|---|---|---|
| 1 |  |
NFC reader. |
| 2 |  |
Ambient light sensor. |
| 3 |  |
Remote control IR receiver. |
| 4 |  |
|
| 5 |  |
Return to the ViewBoard's main interface. |
| 6 |  |
Return to the previous interface level (i.e., go back to a previous screen). |
| 7 |  |
Disable/Enable the touch screen function. |
| 8 |  |
Freeze the current image on the screen |
| 9 |  |
Decrease the volume level |
| 10 |  |
Increase the volume level |
I/O Panels
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Front View -
Rear View
Front I/O
| Number | Port | Description |
|---|---|---|
| 1 |  (FRONT TYPE C) |
|
| 2 |  (FRONT HDMI) |
|
| 3 | TOUCH[1] (TOUCH 3) |
|
| 4 | USB |
|
Notes
- ↑ Pairs with the FRONT HDMI port next to it.
Rear I/O
| Number | Port | Description |
|---|---|---|
| 1 | VGA | External computer video input |
| 2 | AUDIO IN | External computer audio input |
| 3 | TOUCH 2[1] |
|
| 4 |  (Type C 3) |
|
| 5 | RS232 | Serial interface; used for mutual transfer of data between devices |
| 6 | AUDIO OUT | Audio output to an external speaker/headset |
| 7 | SPDIF | Multichannel sound via optical signals. |
| 8 | LAN | Standard RJ45 (10M/100M/1000M) Internet connection interface. Features hub support for network sharing. |
| 9 | USB |
|
Notes
- ↑ Pairs with the VGA and HDMI 2 port.
Side I/O
| Number | Port | Description |
|---|---|---|
| 1 | USB |
|
| 2 | (Type C 1) |
|
| 3 | HDMI OUT[1] | Connect to devices with HDMI input function. Supports 1080p and 4K@60Hz. |
| 4 | TOUCH 1[2] |
|
| 5 | HDMI 1 |
|
| 6 | HDMI 2 |
|
| 7 | DP |
|
Notes
OPS and Wi-Fi Slot
Remote Control Overview
| Number | Description |
|---|---|
| 1 | Power On/Off |
| 2 | Screen capture |
| 3 | Startup writing |
| 4 | Back to the ViewBoard player Home Screen |
| 5 | Back/Return to the previous page |
| 6 | Increase/Decrease the Volume |
| 7 | Number Keypad |
| 8 | Information |
| 9 | Input source selection |
| 10 | Media control buttons:
|
| 11 | Settings menu |
| 12 | Up/Down/Right/Left/OK |
| 13 | Freeze screen |
| 14 | Mute/Unmute |
| 15 | Increase/Decrease Brightness |
| 16 | Blank Screen |
| 17 | Adjust Aspect Ratio |
Replacing the Batteries of the Remote Control
To insert batteries into the remote control:
- Remove the cover on the rear of the remote control.
- Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+” on the battery post.
- Replace the cover by aligning it with the slot on the remote control and snapping the latch shut.
- It is recommended that you do not mix battery types.
- Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.
Remote Control Effective Range
The working range of the remote control is shown here. It has an effective range of 8 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.
Using Gestures
Touch gestures allow the user to use pre-determined commands without using a keyboard or mouse. Using gestures on the ViewBoard, the user can select/deselect objects, change the location of an object, access settings, erase digital ink, and much more.
| Select and Deselect an Object (Clicking) Press and release the ViewBoard to select/deselect options or objects. This is like a single, standard left mouse click. |
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| Display Menu Options (Right-Clicking) Press and hold the ViewBoard with your finger. This is like a single, standard right mouse click. |
 |
| Double-Clicking Quickly press and release twice in the same location on the ViewBoard. This is like a double, standard left mouse click. |
 |
| Moving an Object Press and hold the object on the ViewBoard and slowly drag it with your finger to your desired location. |
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| Erasing Digital Ink Use your flattened hand, palm, or fist on the ViewBoard and move your hand across the area which you wish to erase. |
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| Swipe Up for General Settings Swipe up from the bottom of the ViewBoard to launch the General Settings. |
 |
Connecting to Power
- Connect the power cord to the AC IN jack at the rear of the device.
- Plug the power cord plug into a power outlet.
Connecting External Devices and Touch Connection
USB Type C Connection
To connect via Type C:
Connect a Type C cable from your external device to a Type C port on the ViewBoard.
HDMI Connection
To connect via HDMI:
- Connect an HDMI cable from your external device to the FRONT HDMI/HDMI 1/HDMI 2 port on the ViewBoard.
- Connect a USB Type B to A to the external device from the appropriate TOUCH port of the ViewBoard.
DisplayPort Connection
To connect via DisplayPort:
- Connect a DisplayPort cable from your external device to the DP port on the ViewBoard.
- Connect a USB Type B to A cable to the external device from the TOUCH 1 port of the ViewBoard.
VGA Connection
To connect via VGA:
- Connect a VGA cable from your external device to the VGA port on the ViewBoard.
- Connect a USB Type B to A to the external device from the TOUCH 2 port of the ViewBoard.
RS-232 Connection
When you use a RS-232 serial port cable to connect your display to an external computer or control system, certain functions can be controlled remotely such as: power on/off, volume adjustment, input select, brightness, and more.
USB Connections
Just like any PC, it is easy to connect various USB devices and other peripherals to your ViewBoard.
USB Type A
Plug the USB device or storage drive into a USB Type A port of the ViewBoard.
USB Type C
Plug the USB device or storage drive into a USB Type C port of the ViewBoard.
Network Connection
To connect to a local network, connect an Ethernet cable to your network, then connect the other end to a LAN port of the ViewBoard.
Media Connection
To connect to a media source:
- Connect an HDMI cable to a HDMI port on your ViewBoard and peripheral device.
- Plug in the power cord of your ViewBoard, and turn on the power supply switch.
- Press the Power button on the ViewBoard to turn the screen on.
- Press the INPUT button on the remote control and switch to the HDMI input source.
Audio Connections
The ViewBoard supports Audio In, Audio Out, and SPDIF.
Audio In
To play audio from your external device through the ViewBoard’s speakers, connect one end of an audio cable to your external device, and the other end to the ViewBoard’s AUDIO IN port.
Audio Out
To play audio from the ViewBoard through an external speaker, connect one end of an audio cable to the external speaker, and the other end to the ViewBoard’s AUDIO OUT port.
SPDIF Connection
To connect to an external sound system:
- Connect an optical cable from the SPDIF port to your sound system’s optical connector.
- Plug in the power cord of your ViewBoard, and turn on the power supply switch.
- Press the Power button on the ViewBoard to turn the screen on.
Video Output Connection (HDMI Out)
To output video via a display device:
- Connect an HDMI cable to the HDMI IN port of your display device, and the other end to the HDMI OUT port of your ViewBoard.
- Plug in the power cord of the ViewBoard, and turn on the power supply switch.
- Press the Power button on the ViewBoard to turn the screen on.
- Press the INPUT button on the remote control and switch to the HDMI IN input source.
Optional Connections
The ViewBoard comes with an OPS Slot as well as a Wi-Fi Slot for optional add-ons such as a slot-in PC (e.g., VPC-35) or Wi-Fi card (e.g., VB-WIFI-005).
Slot-in PC (OPS Slot) Installation
- Remove the OPS Slot cover of the display.
- Carefully insert the slot-in PC into the OPS Slot of the display.
- Secure the slot-in PC to the display.
Wi-Fi Card (Wi-Fi Slot) Installation
- Remove the Wi-Fi Slot cover of the display.
- Carefully insert the slot-in Wi-Fi card into the Wi-Fi Slot of the display.
- Secure the slot-in Wi-Fi card to the display.
Turning On/Off the ViewBoard
- Make sure the power cord is connected, plugged into a power outlet, and the power switch is in the “on” position.
Note: The Power Switch is located at the bottom of the display.
- Press the Power button to turn on the ViewBoard.
- To turn the ViewBoard OFF, press and hold the Power button.
Initial Launch Setup
When you first turn on your ViewBoard, an initial setup wizard will launch.
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Choose your preferred Language.
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Setup and connect to Ethernet or Wi-Fi.
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Set and adjust the Date and Time as needed.
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Setup the Power Saving Plan.
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Accept or decline the Privacy and Copyright Protection Terms.
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Select your preferred System Mode.
Home Screen (Launcher Scheme)
On the Home Screen select from Use as Guest and Sign In.
How to Sign Up
Select the How to Sign Up button at the bottom of the screen, then scan the QR code and follow the directions to log in.
Use as Guest
Select the Use as Guest button to log in with a guest account.
Sign In
Select the Sign In button to log in with various accounts.
Home Screen Message
The Home Screen message can be edited by selecting it directly on the Home Screen.
Additionally, a password can be set by selecting the Set Up Password button.
Toolbar
The Toolbar is where applications and tools can be found. Trigger icons are on the right, left, and bottom edge of the screen for quick access.
To launch an application or tool:
- Tap a Toolbar trigger icon.
- Tap on your desired application or tool.
Toolbar Icons
| Icon | Description |
|---|---|
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Return to the previous operation screen. |
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Return to the Home Screen. |
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Display all currently open applications.  Select the small frame to display in a PIP window.  |
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View all installed applications. |
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Browse and open files. |
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Quickly view and adjust various frequently used tools. |
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Select and change the input source signal. |
Notes
- ↑ Only for the ViewBoard OS source.
On-Screen Display (OSD) Menu - General Settings
Access Input, Display, and other general settings through the OSD Menu.
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Input Settings -
Display Settings
Open the OSD Menu by pressing INPUT on the remote control or touching the Input Source icon 
.
Input sources can also display the signal source icon.
Input Settings
To select an Input Source:
- Press INPUT on the remote control or touch the Input Source icon to display the Input Settings menu.
- Press ▼/▲/◄/► on the remote control to select the input source you want.
Note: The PC source will only be visible when a slot-in computer is installed.
- Press ENTER on the remote control, or touch the input source.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
To adjust the brightness:
- Press INPUT on the remote control or touch the Input Source icon to display the Input Settings menu.
- Touch and drag the brightness slider directly to adjust the backlight value.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
To adjust the volume:
- Press INPUT on the remote control or touch the Input Source icon to display the Input Settings menu.
- Touch and drag the volume slider directly to adjust the value, or press +/- on the remote control to adjust.
Note: Pressing Mute on the remote control will mute/unmute the volume.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
Display Settings
To adjust the display settings:
- Press INPUT on the remote control or touch the Input Source icon to display the Input Settings menu. Then select the Display tab.
- Press ▼/▲/◄/► on the remote control to select the menu option you want.
- Press ENTER on the remote control to confirm or press ◄/► to adjust the menu option.
Note: You can also touch/adjust the menu option directly.
- Press BACK on the remote control, or touch a blank area outside of the menu to exit.
Display Settings - Menu Options
| Item | Description | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Auto Brightness | Automatic brightness adjustment. Adjusts maximum brightness according to ambient light levels. | ||||||||||
| Eye Care | Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience. | ||||||||||
| Picture Mode | Select a predefined picture setting.
| ||||||||||
| Brightness | Adjust the background black levels of the screen. | ||||||||||
| Contrast | Adjusts the difference between the image background (black level) and the foreground (white level). Use this to set the peak white level after you have previously adjusted the Brightness setting to suit your selected input and viewing environment. | ||||||||||
| Saturation | Adjust the amount of color present. | ||||||||||
| Sharpness | A high value results in a sharper picture; a low value softens the picture. | ||||||||||
| Color Temperature | Adjust the color temperature value. |
Eye Care
Eye Care blocks high-energy blue light for a more comfortable viewing experience.
- Calculating Breaks
- When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing.
Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks. - Focus Fatigue (20-20-20 Rule)
- To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.
- Looking at Distant Objects
- While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.
Eye and Neck Exercises
Eye Exercises
Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.
Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.
Applications
Much like any smart phone or tablet you can install several different applications.
Applications can be accessed from the Toolbar, directly from the Home Screen via shortcuts, or by selecting the Applications icon (
).
| Icon | Description | |
|---|---|---|
| myViewBoard Display | 
|
Wirelessly mirror screens to a larger display. |
| myViewBoard Manager |  |
Remotely manage multiple installations of ViewSonic devices. |
| myViewBoard Whiteboard |  |
A digital whiteboarding application. |
| Settings |  |
Access the System Settings. |
| vCast |  |
Working with ViewBoard Cast software, receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s). |
ViewBoard Input Source Settings
The ViewBoard input source is the default source that is active when turning on the ViewBoard. Press MENU 
on the remote control or tap the setting icon 
next to the input source in the On-Screen Display (OSD) Menu’s Input Settings to enter the Settings menu.
Network & Internet
Check current network connection status, set up and manage Wi-Fi, Ethernet, Bluetooth, and VPN, and establish a Wireless hotspot.
- Wi-Fi, Wireless Hotspot, and Bluetooth settings will appear when an optional Wi-Fi card (e.g., VB-WIFI-005) has been installed in the Wi-Fi slot.
- Ethernet will disable automatically when Wi-Fi is enabled. Wi-Fi will disable automatically when Ethernet is enabled. Wi-Fi will disable when Hotspot is enabled.
- The device cannot connect to the Internet when Wireless Hotspot is enabled.
Wi-Fi
Setup and manage wireless access points.
- Tap the toggle button to turn Wi-Fi On or Off.
- Once On, you can: Add a Network, view Saved Networks, Refresh the network list, or view Advanced settings.
- In Advanced settings, you can toggle Network notifications On or Off and view Network card info.
Ethernet
Set the local network and proxy.
- Tap the drop down menu to connect/disconnect the Ethernet.
- You can adjust Local network and Proxy settings as well.
Wireless Hotspot
Set and share your internet connection with other devices.
- Tap the toggle button to turn Wireless hotspot On or Off.
- Tap Set up to set the Network name, Security, and Password.
Bluetooth
Manage connections, set the device name and discoverability.
- Tap the toggle button to turn Bluetooth On or Off. Once On, users can select a listed device to pair and connect to, rename their device, or remove a device.
VPN
Setup and manage Virtual Private Networks.
To create a VPN profile:
- Go to: Settings > Wireless & Network > VPN and tap Add VPN.
- Key in the Name.
- Select the VPN Type.
- Choose to enable/disable PPP encryption (MPPE) and/or show Advanced options.
File Sharing
SAMBA
The SAMBA Service provides file sharing via LAN. When the SAMBA Service is enabled, the user can explore the ViewBoard file system with a PC or mobile equipment.
- Go to: Settings > File Sharing > SAMBA.
- Tap the toggle button to enable the SAMBA Service.
- Ensure the ViewBoard and client equipment are connected to the same network.
- Log in to the ViewBoard with the client equipment. Input the ViewBoard’s IP address.
- After a successful log in, the ViewBoard files will be available.
Display
Adjust the Wallpaper, Protection, and HDMI Out settings.
Wallpaper
Users can change their wallpaper with default images, or use their own by tapping the "Add" icon and selecting the image file.
Protection
Set a HDCP & Copyright On or Off.
HDMI Out
Adjust the HDMI Out Resolution setting, enable video output, and mute/unmute the display speaker when connected via HDMI Out.
Preferences
View and adjust Touch, Language, Keyboard & Input Method, Date & Time, Boot Mode & Advanced, Start up & Shut down, and Toolbar settings.
Touch
Adjust Touch Settings and toggle Touch Sounds and Windows Ink On/Off.
Language
Adjust and choose the preferred language from the available languages.
Keyboard & Input Method
Enable/disable the visual keyboard and/or change the default input method.
- Tap on the Settings button to adjust the advanced keyboard settings.
Date & Time
Set the system time and format.
| Item | Description |
|---|---|
| Automatic Date & Time | When enabled, the ViewBoard will automatically synchronize the date and time via the Internet. |
| Time Zone | Select the appropriate time zone. |
| Time Format | Choose from 12-hour or 24-hour time format. Simply toggle 24-hour format On/Off. |
| Date Format | Select from the available date formats. |
Boot Mode & Advanced Settings
Adjust the preferred boot up mode and set/reset a password.
| Item | Description |
|---|---|
| Normal Mode | The embedded screen sharing Apps will run normally. |
| Secured Mode | The embedded screen sharing Apps will be removed. |
| Disable Embedded OS | The system will automatically reboot, and then the Embedded OS will not appear. |
| ViewBoard Settings Access Password | Toggle to lock/unlock the ViewBoard Settings. |
| Password for Protection | Modify the Boot mode and ViewBoard Settings entry password. |
| Local File Protection Policy | Choose how long to keep local storage files in the Folder application. |
| Color Correction | Color correct the ViewBoard display screen. |
| Reset ViewBoard | Reset the ViewBoard to its factory default settings. |
Startup & Shutdown
Set the Startup Input, Standby Mode, EnergyStar Mode, Black Screen After Startup, Power off Reminder timer and Schedule settings.
| Item | Description |
|---|---|
| Startup Input | Adjust the Startup Input preference. |
| Standby Mode | Decide what happens when you press the Power button while the ViewBoard is On. |
| Energy Star | Enable to automatically initiate Sleep Mode when the screen is idle for one hour. |
| Black Screen After Startup | When enabled, the ViewBoard will turn off the backlight automatically after booting up. |
| Schedule | Schedule a Boot and Shut off time. |
Toolbar Setting
Adjust the Side toolbar setting.
Input Source
Adjust the input source names and settings, as well as the side toolbar settings.
Label Input Source
Set labels for each input source that will be easily recognized when displayed.
Source
Toggle Wake up by active HDMI input and HDMI CEC and select Auto switch input ports.
| Item | Description |
|---|---|
| Wake up by Active Source | The screen will turn on automatically after plugging in an HDMI cable when the screen is off. |
| Auto switch input ports | The original signal will automatically switch to a new cable after it’s plugged in. |
| Energy Saving | Set a time period to power off if no signal is detected. |
| HDMI CEC | Enable/disable HDMI CEC functions. |
Apps
The user can view application information and force stop, uninstall, move to USB storage, clear data, clear cache, and clear defaults.
- Pre-loaded apps cannot be uninstalled.
- Not all apps support the move to USB storage feature.
- Not all apps support Clear Defaults.
Apps
View any running or installed applications. Tap on them for more detailed information and options.
- By tapping on a running application, you can see more information, stop, or report the application.
- Selecting All will list all installed applications.
- Tapping on any application will display further information and options.
- Selecting Download will list all installed applications that can be uninstalled.
- Tapping on any application will display further information and options.
System
View and adjust Storage, Clone to USB, Display ID, Security, System Update, and About device settings.
Clone to USB
Copy settings to an external USB drive.
Display ID
Assign a number to remote control the display by RS-232/LAN.
- To assign or change the Display ID, tap Change and input a number.
Security
Review Certificate, Trusted Credential storage, and Unknown sources install settings.
- Tap on Install certificate from storage to add additional certificates.
- Selecting Clear Credentials will remove all manually installed credentials.
Note: Pre-loaded credentials cannot be cleared.
- Under Trusted Credentials view and edit all trusted and installed CA certificates.
- Tapping on a credential will provide more detailed information.
- Allow the installation of applications from unknown sources by selecting the box under Unknown source security.
Note: Apps from unknown sources may not be compatible or work properly.
System Update
The ViewBoard automatically searches for software updates whenever connected to the Internet (OTA). With just one click, users can update their version of ViewBoard software.
| Item | Description |
|---|---|
| Online Update | Manually check online for a new software version. |
| Local Update | Update the software manually with a local file. |
| Android Version Upgrade | Manually check for a new Android version. |
| Auto Update | When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off. |
| Schedule | Set the update time. |
About Device
Display Embedded Player information, Legal information, and Asset Tagging.
- By selecting Edit, the asset information can be adjusted.
- Tap on Legal information to check open source licenses.
myViewBoard Display
Wirelessly mirror screens to a larger display.
To share a screen to a ViewBoard with myViewBoard Display:
- Open myViewBoard Display on the ViewBoard you want to share your screen to.
- On the device you want to share the screen from, go to: https://myviewboard.com/display.
- Enter the Display Code and One Time Password for the ViewBoard you wish to share to.
myViewBoard Manager
Remotely manage multiple installations of ViewSonic devices.
Once devices are set up and have myViewBoard Manager installed, they can be added to the entity and managed remotely from the Manager web application.
Add a Device
On the device to manage:
- Download and install myViewBoard Manager.
- Open myViewBoard Manager and note the 6-digit PIN displayed.
In the myViewBoard Manager web application on myviewboard.com:
- Click Add Device.
- Input the 6-digit PIN obtained earlier.
- Name the device (if applicable).
- Click Add.
myViewBoard Whiteboard
A digital whiteboarding application.
| Item | Description | |
|---|---|---|
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Move | Move the Floating Toolbar. |
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Present Mode | Switch between presentation and preparation modes. |
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Paste from Clipboard | Insert the current clipboard content onto the canvas. |
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Previous Page | Go to the previous page (if the canvas has multiple pages). |
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Next Page | Go to the next page (if the canvas has multiple pages). |
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New Page | Add a new canvas. |
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Pages in Whiteboard | Create, select, rearrange, copy and delete pages. |
| Item | Description | |
|---|---|---|
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Screen Capture | Screenshot, video, and audio recording. |
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Move | Select and hold to move the toolbar to the left side, right side, or bottom of the screen. |
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File | Open, save, export, and print whiteboard files. |
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Magic Box | Import resources (image, video, audio, etc.) to the whiteboard. |
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Embedded Browser | Open the built-in browser to access internet resources, which can be dragged onto the canvas. |
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Infinite Canvas | Drag to move the canvas. Use two hands to zoom in/zoom out. Select again for an overview. |
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Selection | Select objects, text, and other elements on the canvas. |
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Pen | Writing tools and customization options. |
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Eraser | Erase objects or clear the page. |
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Shapes and Lines | Draw shapes, arrows, and add tables. |
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Text and Handwriting | Add a text box. |
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Undo | Undo the previous action. |
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Redo | Redo the previous action. |
| Item | Description | |
|---|---|---|
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Sign In | Sign in to a myViewBoard account. |
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Background Management | Change the canvas background. |
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FollowMe Setting | Display custom images uploaded to a cloud storage account. |
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Color Palette | Choose from solid or gradient colors as the background. |
 |
Pre-installed | Choose backgrounds that come pre-installed with Whiteboard. |
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myViewBoard Originals | Display original content created by myViewBoard. |
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Local Hard Drive | Use images from the local hard drive. |
vCast
Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the ViewBoard to receive laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.
- ViewBoard® Cast software, laptops, and mobile devices can connect to both the same subnet and cross subnet by entering the on-screen PIN code.
- Connected devices will show up under Device List on the same subnet connection.
- If the device does not show up under Device List, users will need to key-in the on-screen PIN code.
Network Information
- Ports:
- TCP 56789, 25123, 8121 & 8000 (Controlling message port & client device audio transfer)
- TCP 8600 (BYOM)
- TCP 53000 (Request share screen)
- TCP 52020 (Reverse control)
- TCP 52025 (Reverse control for ViewBoard Cast Button)
- TCP 52030 (Status sync)
- TCP 52040 (Moderator mode)
- UDP 48689, 25123 (Device searching and broadcast & client device audio transfer)
- UDP 5353 (Multicast search device protocol)
- Port and DNS Activation:
- Port: 443
- DNS: https://vcastactivate.viewsonic.com
- OTA Service:
- Server Port: TCP443
- Server FQDN Name: https://vcastupdate.viewsonic.com
Display Group Settings
To adjust the Display Group Settings, select the Display Group icon (
) located in the lower-right corner of the screen.
- Toggle the "Turn On/Off Display Group" ON to enable the Display Group feature.
- Select the devices you want to join the display group and select OK to save the settings.
- If the devices you want to group are not listed, you can enter their respective IP address or connecting PIN code.
- The Display Group maximum device limit is six devices.
- If you frequently connect to the same device, you can select the Star icon (
) next to the device to add it to your frequently connected devices list, "My List of Devices in Group", for easier Display Group setup and management.
Synchronized Group Screen All the Time
When the “Synchronized group screen all the time” function is toggled ON, it will display a synchronized group screen continuously. If it is toggled OFF, it will work on vCast mirroring only.
After confirming the above settings, you can share your screen to the main display, then the grouped client devices will be synced up to your screen.
Moderator Mode
Moderator Mode allows the moderator to take control of the devices connected to the ViewBoard. To enter Moderator Mode, select the Moderator Mode icon (
) located in the lower-right corner of the screen.
When enabled, the moderator can view a list of all connected screens in the left floating window and can preview each participant’s screen and then select any of participant’s screen and cast to the ViewBoard’s main screen for presentation. The moderator can also control each participant’s screen, annotate on the ViewBoard, and remove unwanted participants by selecting the close icon (X).
Broadcast
When enabled, the ViewBoard’s screen will be broadcasted to all of the participant’s connected screens simultaneously. The participants can only view the presentation contents until the moderator disables the Broadcast function.
Multiple Screen Sharing
By default, vCast is set to allow multiple screen sharing, but can also be set to single screen sharing. To do this, the moderator can select the Multiple Screen Sharing icon to switch to single screen sharing.
Preview Screen
By default, vCast is set to let the moderator preview the participant’s screen contents prior to sharing to the ViewBoard. Selecting the Preview Screen icon, the Moderator can switch to see the participant’s name only.
Touch
By default, participants can use touch for collaboration after connecting. The moderator can enable/disable the touch function of a participant by selecting the Touch icon in their window.
- Moderator Mode is supported on all vCastSender and AirPlay devices, but mobile devices are limited to a "preview" function. Additionally, mobile Android devices cannot cast sound out.
- When you cast your Windows/Mac/Chrome screen to a ViewBoard, the selected full screen unit will not be broadcasted back to your device to avoid repetitive screen casting.
- The active presenter can touch each of the participant's screens to remotely control casting devices.
- The number of multi-screen presenters on-screen depends on your Windows CPU processor performance and router specifications.
Casting from Windows, MacBook, and Chrome Devices
- Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.
- On the client device, visit the address that is shown on the ViewBoard to download and install the vCastSender application.
- After installing, launch the vCastSender application.
- To connect to the ViewBoard, input the PIN code and click OK.
- Additionally, you can connect to the ViewBoard or display by clicking Device List then the Device Name listed.
Casting from Android Devices
- Ensure the client device (e.g., Android phone or tablet) is connected to the same network as the ViewBoard.
- On the Android client device, scan the QR code shown on the ViewBoard to directly download the vCastSender application, or download the application from the Google Play Store.
- After installing, launch the vCastSender application.
- To connect to the display, input the PIN code and select OK.
- You can also connect to the ViewBoard by clicking Device List then the Device Name listed.
- Additionally, you can connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Casting from Apple iOS Devices
Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to a ViewBoard.
- Ensure the client device (e.g., iPhone or iPad) is connected to the same network as the ViewBoard.
- On the iOS client device, directly open AirPlay and select the Device Name of the ViewBoard to connect.
- Input the generated on-screen AirPlay Password on the client device to connect.
- You can also connect to the ViewBoard by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Connecting to a Display from a Mobile Device
Once connected, select Receive. The ViewBoard or selected display screen will appear on the mobile device with an on-screen toolbar. Users can interact with the ViewBoard or display with annotations, file sharing, etc.
| Item | Description | |
|---|---|---|
 |
Toggle | Hide or display the toolbar. |
 |
Home | Return to the Home interface. |
 |
Return | Return to the previous operation. |
 |
Folder | View or open the mobile device's files. |
 |
Share | Cast the mobile device's screen to the connected ViewBoard or display. |
 |
Touch | Remotely control the connected ViewBoard or display. |
 |
Annotate | Make annotations, and adjust the pen color. |
 |
Clear | Clear everything on screen. |
 |
Camera | Send camera images to the connected ViewBoard or display. |
Casting with Chromecast
vCast supports native Chromecast screen sharing via the Chrome browser casting when the Chromecast feature is enabled.
- Miracast does not support password protection or multiple-screen casting.
- Miracast sharing is only available over Wi-Fi.
- Miracast will automatically turn off after being idle for one hour.
- Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.
Note: The network name can be found under Room Network.
- Ensure the Chromecast Enable checkbox is selected in the vCast settings.
Please follow the below steps to cast:
For Window devices:
- On the Windows device, press Win + K and select the display to cast to.
- Select the checkbox “Allow mouse, keyboard, touch, and pen input from the device” to enable the touch feedback feature.
For Android devices:
On the Android device, directly select Cast/Smart View/Wireless Projection then select the display to cast to.
- On the Windows device, press Win + K and select the display to cast to.
RS-232
This document describes the hardware interface spec and software protocols of RS-232 interface communication between ViewSonic LFD and PC or other control units with RS-232 protocol.
The protocol contains three command sections:
- Set-Function
- Get-Function
- Remote control pass-through mode
Description
RS-232 Hardware Specification
ViewSonic LFD communication port on the rear side:
- Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector)
- Use of crossover (null modem) cable for connection
- Pin Assignment:
| Pin # | Signal | Remark | |
|---|---|---|---|
| Male DSUB 9-Pin (preferred) | 1 | NC | |
 |
2 | RXD | Input to Display |
| 3 | TXD | Output to Display | |
| 4 | NC | ||
| 5 | GND | ||
| Female DSUB 9-Pin | 6 | NC | |
 |
7 | NC | |
| 8 | NC | ||
| 9 | NC | ||
| frame | GND |
| Item | Signal | Remark | |
|---|---|---|---|
| 3.5 mm barrel connector (alternative for limited space) |
Tip | TXD | Output from Display |
 |
Ring | RXD | Input to Display |
| Sleeve | GND |
LAN Hardware Specification
ViewSonic LFD communication port on the rear side:
- Connector type: 8P8C RJ45
- Pin assignment:
| Pin # | Signal | Remark | |
|---|---|---|---|
 |
1 | TX+ | Output from Display |
| 2 | TX- | Output from Display | |
| 3 | RX+ | Input to Display | |
| 4 | BI_D3+ | For 1G case | |
| 5 | BI_D3- | For 1G case | |
| 6 | RX- | Input to Display | |
| 7 | BI_D4+ | For 1G case | |
| 8 | BI_D4- | For 1G case | |
| frame | GND |
RS-232 Communication Setting
- Baud Rate Select: 9600bps (fixed)
- Data bits: 8 bits (fixed)
- Parity: None (fixed)
- Stop Bits: 1(fixed)
LAN Communication Setting
- Type: Ethernet
- Protocol: TCP/IP
- Port: 7142
- WOL Port: 9 (fixed) for UDP*3.2.0
- Cross subnet: No
- Logon Credentials: No
Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:
- If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
- If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)
Protocol
Set-Function Listing
The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.
Set-Function Description
| Length | Total Byte of Message excluding “CR” |
| LFD ID | Identification for each of Display (01~98; default is 01) ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The LFD ID can be set via the OSD menu for each Display. |
| Command Type | Identify command type, "s" (0x73h): Set Command "+" (0x2Bh): Valid Command Reply "-" (0x2Dh): Invalid Command Reply |
| Command | Function command code: One byte ASCII code. |
| Value [1~3] | Three bytes ASCII that defines the value. |
| CR | 0x0D |
Set-Function Format
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
| Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
| Name | Length | ID | Command Type | CR |
|---|---|---|---|---|
| Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte |
| Bytes Order | 1 | 2~3 | 4 | 5 |
Example 1: Set Brightness at 76 for Display (#02) and this; command is valid.
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Hex | 0x38 | 0x30 0x32 |
0x73 | 0x24 | 0x30 | 0x37 | 0x36 | 0x0D |
| Name | Length | ID | Command Type | CR |
|---|---|---|---|---|
| Hex | 0x34 | 0x30 0x32 |
0x2B | 0x0D |
Example 2: Set Brightness at 75 for Display (#02) and this; command is NOT valid.
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Hex | 0x38 | 0x30 0x32 |
0x73 | 0x24 | 0x30 | 0x37 | 0x35 | 0x0D |
| Name | Length | ID | Command Type | CR |
|---|---|---|---|---|
| Hex | 0x34 | 0x30 0x32 |
0x2D | 0x0D |
Set-Function Table
| Set Function | Length | ID | Command | Command | Value Range | Comments | |
|---|---|---|---|---|---|---|---|
| Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
| Power ON *3.2.1/OFF (Standby) |
8 | s | ! | 21 | 000: STBY 001: ON |
1. The Power-on via LAN control may works only under specific mode. To see display UG for details. *3.1.1
2. “WOL by MAC address” may available as alternative. *3.2.1 | |
| Input Select | 8 | s | " | 22 | 000: TV
001: AV 005: DVI 008: Internal memory 00A: Embedded/Main(Android) |
1. No need for USB
2. For the case of two or more same sources, the 2nd digital is used to indicate the extension. 3. The HEX of 00A is 30 30 41. 4. 00Z is reserved for cycle mode *3.3.1 5. Using 2nd digi to identify DP or Type C. 0 and even numbers stand for DP; odd numbers stand for Type C *3.3.2 | |
| Brightness | 8 | s | $ | 24 | 000 ~ 100 900: Bright down (-1) 901: Bright up (+1) *3.1.1 |
||
| Backlight *3.2.0 | 8 | A | B | 42 | 000~100 | 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness.
2. Derived from Color calibration. *3.2.0 | |
| Power Lock | 8 | s | 4 | 34 | 000: Unlock 001: Lock |
*See note in details | |
| Volume | 8 | s | 5 | 35 | 000 ~ 100 900: Volume down(-1) 901:Volume up(+1) |
||
| Mute | 8 | s | 6 | 36 | 000: OFF 001: ON (mute) | ||
| Button Lock | 8; | s | 8 | 38 | 000: Unlock 0001: Lock |
*See note in details | |
| Menu Lock | 8 | s | > | 3E | 000: Unlock 001: Lock |
*See note in details | |
| Number *3.1.1 | 8 | s | @ | 40 | 000~009 | ||
| Key Pad *3.1.1 | 8 | s | A | 41 | 000: UP 001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT | ||
| Remote Control | 8 | s | B | 42 | 000: Disable 001: Enable 002: Pass through |
Disable: RCU will be no function
Enabled: RCU controls normally Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself. | |
| Restore Default | 8 | s | ~ | 7E | 000 | Recover to factory settings | |
NOTE:
- Behavior at Lock Modes
Lock Mode Behavior Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power”
2. All the SET functions should be workable via RS-232, even the ones with according hot key in RCU like Mute,…etc.MENU Lock 1. Lock the “MENU’ key of front panel and RCU
2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.POWER Lock 1. Lock the “POWER” key on the front and RCU.
2. The SET_POWER ON/OFF should be workable via RS-232, but does not mean the POWER lock will be released under this case.
3. Can not be unlocked by reset in OSD setting
4. Will auto AC power-on in power-lock
5. Under power-lock, the set will not enter power saving when no PC signal and neither turn off when no other video signals after 15 minutes.Remote Control Disable Lock the RCU keys, but keep the front panel buttons workable. - Wake-on-LAN by MAC address as alternative for SET Power on (Length=126 Bytes)
6 Bytes 6 Bytes (#1) 6 Bytes (#2) ... 6 Bytes (#16) 24 Bytes 0xFF FF ... FF MAC address MAC address ... MAC address 0x00 00 … 00
| Set Function | Length | ID | Command | Command | Value Range | Comments | |
|---|---|---|---|---|---|---|---|
| Type (ASCII) | Code (ASCII) |
Code (Hex) |
(Three ASCII bytes) | ||||
| Input Select Cycle *3.3.1 | 8 | s | " | 22 | 00Z | Inputs in cycle loop depend on display itself | |
| Contrast | 8 | s | # | 23 | 000~100 | ||
| Sharpness | 8 | s | % | 25 | 000~100 | ||
| Color | 8 | s | & | 26 | 000~100 | ||
| Tint | 8 | s | ' | 27 | 000~100 | ||
| Backlight On_Off *3.2.3 | 8 | s | ( | 29 | 000: Off 001: On |
Keep both “Backlight On_Off” and “Function On_Off” for backward compatibility *3.3.2 | |
| Color Mode | 8 | s | ) | 29 | 000: Normal 001: Warm 002: Cold 003: Personal |
||
| Freeze On_Off | 8 | s | . | 2A | 000: Off 001: On |
Keep both “Freeze On_Off” and “Function On_Off” for backward compatibility *3.3.2 | |
| Surround sound | 8 | s | - | 2D | 000: Off 001: On |
||
| Bass | 8 | s | . | 2E | 000~100 | ||
| Treble | 8 | s | / | 2F | 000~100 | ||
| Balance | 8 | s | 0 | 30 | 000~100 | 050 is central | |
| Picture Size | 8 | s | 1 | 31 | 000: FULL (16:9) 001: NORMAL (4:3) 002: REAL (1:1) *3.1.0 |
||
| OSD language | 8 | s | 2 | 32 | 000: English 001: French 002: Spanish |
Could be extended for more supported languages by model | |
| PIP-Mode | 8 | s | 9 | 39 | 000: Off 001: PIP(POP) 002: PBP |
||
| PIP-Sound select | 8 | s | : | 3A | 000: Main 001: Sub |
||
| PIP-Position | 8 | s | ; | 3B | 000: Up 001: Down 002: Left 003: Right |
||
| PIP-Input | 8 | s | 7 | 37 *2.9 |
000: TV 005: DVI 007: Slot-in PC (OPS/SDM)/HDBT 00A: Embedded/Main (Android) |
Value range is same as SET-Input select | |
| Tiling-Mode | 8 | s | P | 50 | 000: Off 001: On |
(for video wall) | |
| Tiling-Compensation | 8 | s | Q | 51 | 000: Off 001: On |
(for video wall) Bezel width compensation | |
| Tiling-H by V Monitors | 8 | s | R | 52 | 01x~09x: H 0x1~0x9: V |
(for video wall) 1. 2nd digital for H monitors. 2. 3rd digital for V monitors | |
| Tiling-Position | 8 | s | S | 53 | 001~025 | (for video wall) Copy the screen of Position# to identified display | |
| Date: Year | 8 | s | V | 56 | Y17~Y99 | Last 2 digits (20)17~(20)99 | |
| Date: Month | 8 | s | V | 56 | M01~M12 | 2 digits | |
| Date: Day | 8 | s | V | 56 | D01~D31 | 2 digits | |
| Time: Hour | 8 | s | W | 57 | H00~H23 | 24-hr format. 2 digits. | |
| Time: Min | 8 | s | W | 57 | M00~M59 | 2 digits | |
| Time: Sec | 8 | s | W | 57 | S00~S59 | 2 digits | |
| Customized Hot Keys *3.2.6 | 8 | s | X | 58 |
001~999 |
||
| Function On_Off *3.3.2 | 8 | s | = | 3D |
001: Backlight OFF |
||
NOTE:
- Tiling definition of H Monitors, V Monitors, and Position
- Set Date example
Date: 2017-3/15 Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”) Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”) Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”) - Set Time example
Time: 16:27:59 Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”) Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”) Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)
Get-Function Listing
The PC can interrogate the LFD for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000.
Get-Function Description
| Length | Total Byte of Message excluding “CR”. |
| TV/DS ID | Identification for each of TV/DS (01~98; default is 01). |
| Command Type |
Identify command type, |
| Command | Function command code: One byte ASCII code. |
| Value [1~3] | Three bytes ASCII that defines the value. |
| CR | 0x0D |
Get-Function Format
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
| Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
| Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 | 8 | 9 |
| Name | Length | ID | Command Type | CR |
|---|---|---|---|---|
| Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte |
| Bytes Order | 1 | 2~3 | 4 | 5 |
Example 1: Get Brightness from TV-05 and this command is valid. The Brightness value is 67.
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Hex | 0x38 | 0x30 0x35 |
0x67 | 0x62 | 0x30 | 0x30 | 0x30 | 0x0D |
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Hex | 0x38 | 0x30 0x35 |
0x72 | 0x62 | 0x30 | 0x36 | 0x37 | 0x0D |
Example 2: Get Color from Display (#05), but the Color command is not supported by this model.
| Name | Length | ID | Command Type | Command | Value1 | Value2 | Value3 | CR |
|---|---|---|---|---|---|---|---|---|
| Hex | 0x38 | 0x30 0x35 |
0x67 | 0x26 | 0x30 | 0x30 | 0x30 | 0x0D |
| Name | Length | ID | Command Type | CR |
|---|---|---|---|---|
| Hex | 0x34 | 0x30 0x35 |
0x2D | 0x0D |
Get-Function Table
| Get Function | Length | ID | Command | Command | Response Range | Comments | |
|---|---|---|---|---|---|---|---|
| Type (ASCII) | Code (ASCII) | Code (Hex) | (Three ASCII bytes) | ||||
| Get-Brightness | 8 | g | b | 62 | 000 ~ 100 | ||
| Get-Backlight *3.2.0 | 8 | a | B | 42 | 000 ~ 100 | 1. For Android platform whose main mode is controlled by backlight and the other sources are controlled by brightness. 2. Dervied from Color calibration. *3.2.0 | |
| Get-Volume | 8 | g | f | 66 | 000 ~ 100 | ||
| Get-Mute | 8 | g | g | 67 | 000: OFF 001: ON (muted) |
||
| Get-Input select | 8 | g | j | 6A | 000 ~ 100 | 1. 1st digit for signal dection: 0 means "no signal"; 1 means "signal detected". 2. 2nd & 3rd digit: See Set-Function table. | |
| Get-Power status: ON/STBY | 8 | g | l | 6C | 001: ON 000: STBY |
||
| Get-Remote control | S | g | n | 6E | 000: Disable 001: Enable 002: Pass through |
Get RCU mode status | |
| Get-Power lock | 8 | g | o | 6F | 000: Unlock 001: Lock |
||
| Get-Button lock | 8 | g | p | 70 | 000: Unlock 001: Lock |
||
| Get-Menu lock | 8 | g | l | 6C | 000: Unlock 001: Lock |
||
| Get-ACK | 8 | g | z | 7A | 000 | This command is used to test the communication link. | |
| Get-Thermal | 8 | g | 0 | 30 | 000~100: 0~+100 deg C -01~99: -1~99 deg C |
||
| Get-Operation hour | 8 | g | 1 | 31 | 000 | 1. Accumlated hours in 6-digit integer (000,001~999,999) *3.2.0 2. Can not be reset when FW update and Factory initiation *3.2.2 3. Reply in new 32-byte format *3.2.0 | |
| Get-Device name | 8 | g | 4 | 34 | 000 | Reply in new 32-byte format *3.2.0 | |
| Get-MAC address | 8 | g | 5 | 35 | 000 | (for models with LAN) Reply in new 32-byte format *3.2.0 | |
| Get-IP address *3.2.0 | 8 | g | 6 | 36 | 000 | (for models with LAN) Reply in new 32-byte format *3.2.0 | |
| Get-Serial number *3.2.0 | 8 | g | 7 | 37 | 000 | Reply in new 32-byte format *3.2.0 | |
| Get-FW version *3.2.0 | 8 | g | 8 | 38 | 000 | Reply in new 32-byte format *3.2.0 | |
NOTE:
- Get Operation Hour example
Assumed the accumulated operation hour is 123,456 hrsSend: 0x 38 30 31 67 31 30 30 30 0D (Get Operation hour) Reply: 0x 32 30 31 72 31 31 32 33 34 35 36 00 00 … 00 00 0D - Get Device Name example
- Assumed the device name is CDE-5500
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name) Reply: 0x 32 30 31 72 34 43 44 45 2D 35 35 30 30 00 00 … 00 00 0D - Assumed the device name is “NMP-302#1”
Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name) Reply: 0x 32 30 31 72 34 4E 4D 50 2D 33 30 32 23 31 00 00 …00 00 0D
- Assumed the device name is CDE-5500
- Get MAC address example
Assumed the MAC address is 00:11:22:aa:bb:ccSend: 0x 38 30 31 67 35 30 30 30 0D (Get MAC add) Reply: 0x 32 30 31 72 35 30 30 31 31 32 32 61 61 62 62 63 63 00 00…00 00 0D - Get IP address example
Assumed the IP address is 192.168.100.2Send: 0x 38 30 31 67 36 30 30 30 0D (Get IP address) Reply: 0x 32 30 31 72 36 31 39 32 2E 31 36 38 2E 31 30 30 2E 32 00 00…00 000D - Get Serial number example
Assumed the Serial number is ABC180212345Send: 0x 38 30 31 67 37 30 30 30 0D (Get Serial number) Reply: 0x 32 30 31 72 37 41 42 43 31 38 30 32 31 32 33 34 35 00 00…00 00 0D - Get FW version example
Assumed the FW version is 3.02.001Send: 0x 38 30 31 67 38 30 30 30 0D (Get FW version) Reply: 0x 32 30 31 72 38 33 2E 30 32 2E 30 30 31 00 00…00 00 0D
| Get Function | Length | ID | Command | Command | Response Range | Comments | |
|---|---|---|---|---|---|---|---|
| Type (ASCII) | Code (ASCII) | Code (Hex) | (Three ASCII bytes) | ||||
| Get-Contrast | 8 | g | a | 61 | 000 ~ 100 | ||
| Get-Sharpness | 8 | g | c | 63 | 000 ~ 100 | ||
| Get-Color | 8 | g | d | 64 | 000 ~ 100 | ||
| Get-Tint | 8 | g | e | 65 | 000 ~ 100 | ||
| Get-Backlight On_Off *3.2.3 | 8 | g | h | 68 | 000: OFF 001: ON |
Keep both "Backlight On_Off" and "Function On_Off" for backward compatibility *3.3.2 | |
| Get Freeze On_Off *3.2.5 | 8 | g | i | 69 | 000: OFF 001: ON |
Keep both "Freeze On_Off" and "Function On_Off" for backward compatibility *3.3.2 | |
| Get-PIP mode | 8 | g | t | 74 | 000: OFF 001: PIP (POP) 002: PBP |
||
| Get-PIP input | 8 | g | u | 75 | 000 ~ | See "Set-Input select" | |
| Get-Tiling Mode | 8 | g | v | 76 | 000: OFF 001: ON |
(for video wall) | |
| Get-Tiling Compensation | 8 | g | w | 77 | 000:OFF 001: ON |
(for video wall) Bezel width compensation | |
| Get-Tiling H by V monitors | 8 | g | x | 78 | 01x~09x: H monitors 0x1~0x9: V monitors |
(for video wall) 1. 2nd digital for H monitors 2. 3rd digital for V monitors | |
| Get-Tiling position | 8 | g | y | 79 | 000: OFF 001~025 |
(for video wall) Copy the screen of Position# to identified display | |
| Get-Date: Year | 8 | g | 2 | 32 | Y00~Y00 | Last two digits: (20)17~(20)99 | |
| Get-Date: Month | 8 | g | 2 | 32 | M00~M00 | 2 digits | |
| Get-Date: Day | 8 | g | 2 | 32 | D00~D00 | 2 digits | |
| Get-Time: Hour | 8 | g | 3 | 33 | H00~H00 | 24-hr format. 2 digits | |
| Get-Time: Min | 8 | g | 3 | 33 | M00~M00 | 2 digits | |
| Get-Time: Sec | 8 | g | 3 | 33 | S00~S00 | 2 digits | |
| Get-Smart hub *3.3.0 | 8 | g | : | 3A | 000: all 00A: Amb_Temp 00B: Amb_Humidity 00C: Amb_Light 00D: Amb_PIR detection |
1. Reply in new 32-byte format. Each sub-item length is fixed 6 bytes. *3.3.0 2. Allow get data separately or once for all. *3.3.0 | |
| Get-Function On_Off *3.3.2 | 8 | G | = | 3D | 001: Backlight OFF 101: Backlight ON 002: Freeze OFF 102: Freeze ON 003: Touch OFF 103: Touch ON |
||
NOTE:
- Get Date example
Assumed the current date of display#01 as below:Date: 2017-3/15 Send: 0x 38 30 31 67 32 59 30 30 0D (Get Date:Year) Reply: 0x 38 30 31 72 32 59 31 37 0D (“Y17”) Send: 0x 38 30 31 67 32 4D 30 30 0D (Get Date:Month) Reply: 0x 38 30 31 72 32 4D 30 33 0D (“M03”) Send: 0x 38 30 31 67 32 44 30 30 0D (Get Date:Day) Reply: 0x 38 30 31 72 32 44 31 35 0D (“D15”) - Get Time example
Assumed the current time of display#01 as below:Time: 16:27:59 Send: 0x 38 30 31 67 33 48 30 30 0D (Get Time:Hour) Reply: 0x 38 30 31 72 33 48 31 36 0D (“H16”) Send: 0x 38 30 31 67 33 4D 30 30 0D (Get Time:Min) Reply: 0x 38 30 31 72 33 4D 32 37 0D (“M27”) Send: 0x 38 30 31 67 33 53 30 30 0D (Get Time:Sec) Reply: 0x 38 30 31 72 33 53 35 39 0D (“S59”) - Get Smart hub example
Assumed Amb_Temp is -5 deg C, Amb_Humidity is 30%, Amb_Light is 80, Amb_PIR detection is 1Send: 0x 38 30 31 67 3A 30 30 30 0D (Get all Smart hub info) Reply: 0x 32 30 31 72 3A 41 2D 30 35 2E 30 42 30 33 30 2E 30 43 30 30 30 38 30 44 30 30 30 30 31 00 00 00 0D (A-05.0B030.0C00080D00001) Send: 0x 38 30 31 67 3A 30 30 41 0D (Get Amb_Temp only) Reply: 0x 32 30 31 72 3A 41 2D 30 35 2E 30 00 00 …00 00 0D (A-05.0)
C. Auto Reply 3.2.2
The display will send out the updated data/status automatically without GET query from the host whenever the following data/status is changed by the user through any of the available ways like: remote control unit, front control panel keys, or touch screen.
- Power On/Off
- Input Select
- Brightness
- Backlight
- Volume
- Mute On/Off
Remote Control Pass-through Mode
When the PC sets the Display to Remote Control Pass through mode, the Display will send a 7-byte packet (followed by “CR”) in response to remote control unit (RCU) button activation.
In this mode the RCU will have no effect on the Display function. For example: “Volume+” will not change the volume of the Display, but instead only send the “Volume+” code to the PC over the RS-232 port.
IR Pass Through-Function format
| Name | Length | ID | Command Type | RCU Code1 (MSB) |
RCU Code2 (LSB) |
CR |
|---|---|---|---|---|---|---|
| Byte Count | 1 Byte | 2 Byte | 1 Byte | 1 Byte | 1 Byte | 1 Byte |
| Bytes Order | 1 | 2~3 | 4 | 5 | 6 | 7 |
Example 1: Remote Control Pass-through when “VOL+” key is pressed for Display (#5)
| Name | Length | ID | Command Type | RCU Code1 (MSB) |
RCU Code2 (LSB) |
CR |
|---|---|---|---|---|---|---|
| Hex | 0x36 | 0x30 0x35 |
0x70 | 0x31 | 0x30 | 0x0D |
| Key | Code (HEX) | Basic *3.1.1 | Optional *3.1.1 |
|---|---|---|---|
| 1 | 01 | V | |
| 2 | 02 | V | |
| 3 | 03 | V | |
| 4 | 04 | V | |
| 5 | 05 | V | |
| 6 | 06 | V | |
| 7 | 07 | V | |
| 8 | 08 | V | |
| 9 | 09 | V | |
| 0 | 0A | V | |
| - | 0B | V | |
| RECALL (LAST) | 0C | V | |
| INFO (DISPLAY) | 0D | V | |
| 0E | |||
| ASPECT (ZOOM, SIZE) | 0F | V | |
| VOLUME UP (+) | 10 | V | |
| VOLUME DOWN (-) | 11 | V | |
| MUTE | 12 | V | |
| CHANNEL/PAGE UP (+)/BRIGHTNESS+ | 13 | V | |
| CHANNEL/PAGE DOWN(-)/BRIGHTNESS- | 14 | V | |
| POWER | 15 | V | |
| SOURCES (INPUTS) | 16 | V | |
| 17 | |||
| 18 | |||
| SLEEP | 19 | V | |
| MENU | 1A | V | |
| UP | 1B | V | |
| DOWN | 1C | V | |
| LEFT (-) | 1D | V | |
| RIGHT (+) | 1E | V | |
| OK (ENTER, SET) | 1F | V | |
| EXIT | 20 | V | |
| 21 | |||
| 22 | |||
| 23 | |||
| 24 | |||
| 25 | |||
| 26 | |||
| 27 | |||
| 28 | |||
| 29 | |||
| 2A | |||
| 2B | |||
| RED (F1) | 2C | V | |
| GREEN (F2) | 2D | V | |
| YELLOW (F3) | 2E | V | |
| BLUE (F4) | 2F | V |
NOTE:
- This IR-pass-through code is different from the RCU key code.
- Special control sequence for POWER key under IR-pass through mode.
- When Display is OFF and receives the IR POWER code:
Display will turn itself ON, then forward the POWER code to the host via RS-232. - When Display is ON and receives the IR POWER code:
Display will forward the POWER code to the host via RS-232, then turn OFF itself. - When SET-POWER LOCK is enabled, the Display will not respond to POWER key pressing.
- The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys.
Specifications
| Item | Category | Specifications |
|---|---|---|
| Model | P/N. | IFP110 |
| No. | VS19822 |
Display Modes
| Resolution | Refresh Rate (@) |
|---|---|
| 640 x 480 | 60, 67, 72 Hz |
| 800 x 600 | 56, 60, 72, 75 Hz |
| 832 x 624 | 75 Hz |
| 1024 x 768 | 60, 70, 75 Hz |
| 1152 x 864 | 75 Hz |
| 1152 x 870 | 75 Hz |
| 1280 x 720 | 60 Hz |
| 1280 x 960 | 60 Hz |
| 1280 x 1024 | 60, 75 Hz |
| 1360 x 768 | 60, 75 Hz |
| 1366 x 768 | 60 Hz |
| 1440 x 900 | 60 Hz |
| 1600 x 1200 | 60 Hz |
| 1680 x 1050 | 60 Hz |
| 1920 x 1080 | 60 Hz |
| 1920 x 1200 | 60 Hz |
| 3840 x 2160 | 25, 30, 50, 60 Hz |
| Resolution | Refresh Rate (@) |
|---|---|
| 640 x 480 | 60, 67, 72, 75 Hz |
| 800 x 600 | 56, 60, 72, 75 Hz |
| 832 x 624 | 75 Hz |
| 1024 x 768 | 60, 70, 75 Hz |
| 1152 x 864 | 75 Hz |
| 1152 x 870 | 75 Hz |
| 1280 x 720 | 60 Hz |
| 1280 x 960 | 60 Hz |
| 1280 x 1024 | 60, 75 Hz |
| 1360 x 768 | 60, 85 Hz |
| 1366 x 768 | 60 Hz |
| 1440 x 900 | 60 Hz |
| 1600 x 1200 | 60 Hz |
| 1680 x 1050 | 60 Hz |
| 1920 x 1080 | 60 Hz |
| 1920 x 1200 | 60 Hz |
| 3840 x 2160 | 25, 30, 50, 60 Hz |
| Resolution | Refresh Rate (@) |
|---|---|
| 640 x 480 | 60, 67, 72 Hz |
| 800 x 600 | 56, 60, 72, 75 Hz |
| 832 x 624 | 75 Hz |
| 1024 x 768 | 60, 70, 75 Hz |
| 1152 x 864 | 75 Hz |
| 1152 x 870 | 75 Hz |
| 1280 x 720 | 60 Hz |
| 1280 x 960 | 60 Hz |
| 1280 x 1024 | 60, 75 Hz |
| 1360 x 768 | 60, 75 Hz |
| 1366 x 768 | 60 Hz |
| 1440 x 900 | 60 Hz |
| 1600 x 1200 | 60 Hz |
| 1680 x 1050 | 60 Hz |
| 1920 x 1080 | 60 Hz |
| 1920 x 1200 | 60 Hz |
| 3840 x 2160 | 25, 30, 50, 60 Hz |
| Resolution | Refresh Rate (@) |
|---|---|
| 640 x 480 | 60, 67, 72 Hz |
| 800 x 600 | 56, 60, 72, 75 Hz |
| 832 x 624 | 75 Hz |
| 1024 x 768 | 60, 70, 75 Hz |
| 1152 x 864 | 75 Hz |
| 1152 x 870 | 75 Hz |
| 1280 x 720 | 60 Hz |
| 1280 x 960 | 60 Hz |
| 1280 x 1024 | 60, 75 Hz |
| 1360 x 768 | 60, 75 Hz |
| 1366 x 768 | 60 Hz |
| 1440 x 900 | 60 Hz |
| 1600 x 1200 | 60 Hz |
| 1680 x 1050 | 60 Hz |
| 1920 x 1080 | 60 Hz |
| 1920 x 1200 | 60 Hz |
| Resolution | Refresh Rate (@) |
|---|---|
| 720 x 480 | 60 Hz |
| 1920 x 1080 | 60 Hz |
| 3840 x 2160 | 60 Hz |
Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.
FCC Compliant Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
Industry Canada Statement
CAN ICES (B) / NMB (B)
CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below.
| Substance | Proposed Maximum Concentration | Actual Concentration |
|---|---|---|
| Lead (Pb) | 0.1% | < 0.1% |
| Mercury (Hg) | 0.1% | < 0.1% |
| Cadmium (Cd) | 0.01% | < 0.01% |
| Hexavalent Chromium (Cr6⁺) | 0.1% | < 0.1% |
| Polybrominated biphenyls (PBB) | 0.1% | < 0.1% |
| Polybrominated diphenyl ethers (PBDE) | 0.1% | < 0.1% |
| Bis (2-ethylhexyl) phthalate (DEHP) | 0.1% | < 0.1% |
| Butyl benzyl phthalate (BBP) | 0.1% | < 0.1% |
| Dibutyl phthalate (DBP) | 0.1% | < 0.1% |
| Diisobutyl phthalate (DIBP) | 0.1% | < 0.1% |
Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:
- Copper alloy containing up to 4% lead by weight.
- Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
- Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
- Lead in dielectric ceramic in capacitors for a rated voltage of 125 V AC or 250 V DC or higher.
ENERGY STAR® Statement
ENERGY STAR® is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR® prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency.
As an ENERGY STAR® Partner, ViewSonic is determined to meet the ENERGY STAR® Guidelines and mark all certified models with the ENERGY STAR® logo.
The following logo appears on all ENERGY STAR®-certified models:
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.
USA & Canada:
https://www.viewsonic.com/us/go-green-with-viewsonic
Europe:
https://www.viewsonic.com/eu/environmental-social-governance/recycle
Taiwan:
https://recycle.moenv.gov.tw/
For EU users, please contact us for any safety/accident issue experienced with this product:
 |
ViewSonic Europe Limited Flevolaan 38, 1382JZ, Weesp the Netherlands |
 |
+31 08000232999 |
 |
EPREL@viewsoniceurope.com |
 |
https://www.viewsonic.com/eu/ |
Copyright Information
Copyright© ViewSonic® Corporation, 2024. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
IFP110_UG_ENG_1a_20240529
For technical support or product service, see the table below or contact your reseller.
Americas
| Country/Region | Website |
|---|---|
| Canada | https://www.viewsonic.com/us |
| Latin America | https://www.viewsonic.com/la |
| United States | https://www.viewsonic.com/us |
Asia Pacific & Africa
| Country/Region | Website |
|---|---|
| Australia | https://viewsonic.com/au/ |
| Bangladesh | https://www.viewsonic.com/bd/ |
| 中国 (China) | https://www.viewsonic.com.cn |
| 香港 (繁體中文) | https://www.viewsonic.com/hk/ |
| Hong Kong (English) | https://www.viewsonic.com/hk-en/ |
| India | https://www.viewsonic.com/in/ |
| Indonesia | https://www.viewsonic.com/id/ |
| Israel | https://www.viewsonic.com/il/ |
| 日本 (Japan) | https://www.viewsonic.com/jp/ |
| Korea | https://www.viewsonic.com/kr/ |
| Malaysia | https://www.viewsonic.com/my/ |
| Middle East | https://www.viewsonic.com/me/ |
| Myanmar | https://www.viewsonic.com/mm/ |
| Nepal | https://www.viewsonic.com/np/ |
| New Zealand | https://www.viewsonic.com/nz/ |
| Pakistan | https://www.viewsonic.com/pk/ |
| Philippines | https://www.viewsonic.com/ph/ |
| Singapore | https://www.viewsonic.com/sg/ |
| 臺灣 (Taiwan) | https://www.viewsonic.com/tw/ |
| ประเทศไทย | https://www.viewsonic.com/th/ |
| Việt Nam | https://www.viewsonic.com/vn/ |
| South Africa & Mauritius | https://www.viewsonic.com/za/ |
Europe
| Country/Region | Website |
|---|---|
| Europe | https://www.viewsonic.com/eu/ |
| France | https://www.viewsonic.com/fr/ |
| Deutschland | https://www.viewsonic.com/de/ |
| Қазақстан | https://www.viewsonic.com/kz/ |
| Россия | https://www.viewsonic.com/ru/ |
| España | https://www.viewsonic.com/es/ |
| Türkiye | https://www.viewsonic.com/tr/ |
| Україна | https://www.viewsonic.com/ua/ |
| United Kingdom | https://www.viewsonic.com/uk/ |
Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified, or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
- Damage to or loss of any programs, data, or removable storage media.
- Normal wear and tear.
- Removal or installation of the product.
- Software or data loss occurring during repair or replacement.
- Any damage of the product due to shipment.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic’s specifications.
- Failure of owner to perform periodic product maintenance as stated in the User Guide.
- Any other cause which does not relate to a product defect.
- Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
- Software - Any third-party software included with the product or installed by the customer.
- Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
- Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
- Removal, installation, and set-up service charges, including wall-mounting of the product.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
- For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Mexico Limited Warranty
ViewSonic® Smart White Board
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
- Causes external to the product, such as electrical power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic®’s specifications.
- Normal wear and tear.
- Any other cause which does not relate to a product defect.
- Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
- Removal, installation, insurance, and set-up service charges.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
- Round trip transportation costs for in-warranty products will be paid by ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
| Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: | |
|---|---|
|
Name, address, of manufacturer and importers:
| |
| NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 | |
|
Hermosillo:
|
Villahermosa:
|
|
Puebla, Pue. (Matriz):
|
Veracruz, Ver.:
|
|
Chihuahua:
|
Cuernavaca:
|
|
Distrito Federal:
|
Guadalajara, Jal.:
|
|
Guerrero Acapulco:
|
Monterrey:
|
|
MERIDA:
|
Oaxaca, Oax.:
|
|
Tijuana:
|
FOR USA SUPPORT:
|
Read these instructions carefully, keep them in a safe place, and follow all warnings and instructions.
General Safety Precautions
- Keep the remote control or loose batteries away from children and pets.
Installation
- Follow the manufacturer’s recommended installation guidelines to ensure safe and optimal operation.
- Do not place any heavy objects on the display or cables.
- Do not place the display in an unstable location. The display may fall, resulting in injury or damage.
- Do not use the display near open flames, sparks, or hot surfaces.
- Do not use the display near water or in humid conditions and avoid exposing it to rain or moisture.
- Do not expose the display to direct sunlight or other sources of sustained heat.
- Always route and manage cables connected to the display to prevent tripping, pulling, or grabbing.
- Place the display in a well-ventilated area. Do not place anything on the display that prevents heat dissipation.
Power Cord Safety
- Do not compress the power cord, particularly at the plug and at the point where it connects to the display.
- Do not use the display if the power cord or plug is damaged.
- The power cord is designed with a grounding prong to ensure safe operation. Do not remove or damage the grounding prong.
- Only use the original power cord and do not use damaged or modified cords.
- Unplug the display when it will be unused for long periods of time.
Handling
- When moving the display, handle it with care to avoid damage or injury.
- Only use attachments and accessories specifically designed and approved by the manufacturer to ensure compatibility and safety.
- To ensure the long-term performance and reliability of your display, please follow these handling, mounting, and storage recommendations. Placing the display in a horizontal position can potentially lead to several issues:
- Structural Stress: Horizontal placement can put excessive stress on the display’s frame, potentially causing cracks or distortions along the edges.
- Uneven Weight Distribution: This can warp the screen or cause internal damage over time.
- Heat Dissipation: The design of this display relies on gravity to aid in heat dissipation. Placing it horizontally may restrict airflow and lead to overheating, potentially causing damage.
- LCD Cell Integrity: Modifying the display’s orientation or attempting to disassemble it can damage the sensitive LCD cells, permanently affecting image quality.
- For best results, always mount, handle, transport, and store the display in a vertical position. Failure to do so may void the warranty and reduce the display’s lifespan. Damage resulting from improper handling or modification is not covered under warranty.
Troubleshooting
- If smoke appears, an abnormal noise, or a strange odor is present, immediately turn the display off and contact your reseller or ViewSonic. It is dangerous to continue using the display.
- Refer all servicing to qualified service personnel.
- Do not disassemble the display. It contains electrical components that can cause shock.
Blue Light Filter and Eye Health
The monitor’s blue-light blocking technology helps reduce eye strain by minimizing blue-light emission, while maintaining the correct color balance, and eliminating screen flicks.
Below are some tips to help reduce the effect of eye strain:
- Take a five-minute break every one to two hours.
- Look away from the screen and gaze at distant objects when taking breaks.
- Do eye and neck exercises.
- Eye exercises: Gently move your eyes to the left, right, up, and down.
- Neck exercises: Gently stretch your neck by leaning forward, turning your head side to side.
- Make sure the monitor is turned off and the power cable is unplugged from the power outlet.
- Never spray or pour any liquid directly onto the screen or case.
- Handle the display with care, as darker-colored models, if scuffed, may show marks more clearly than a lighter-colored model.
- Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
- If the screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.
- Use a soft, dry cloth.
- If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.
- ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
- ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.
Remote control does not work
| Troubleshooting Checks | Yes/No | Possible Solutions |
|---|---|---|
| Are there any obstacles between the remote control and display? | Yes | Remove the obstacle(s). |
| No | Aim the remote control at the display's IR receiver within the effective distance and angles when performing an operation. | |
| Are the batteries installed correctly? | Yes | If the remote control still does not work, try another set of new batteries to confirm the current batteries have power. |
| No | Install the batteries again. |
The display shuts down unexpectedly
| Troubleshooting Checks | Yes/No | Possible Solutions |
|---|---|---|
| Is the display in sleep mode? | Yes | Re‑plug the video cable connecting to an external computer to wake the display up. |
| No | Check the power connection between the display and the power outlet. | |
| Is there a power outage in your area? | Yes | Unplug the power cord from the power outlet and wait until the power outage is over before turning the display back on. |
| No | Try another power outlet or use some other electrical device to confirm the same power outlet is working. |
Touch is slow or inaccurate
| Troubleshooting Checks | Yes/No | Possible Solutions |
|---|---|---|
| Is myViewBoard open? | Yes | Save the content, then restart the display. |
| No | Open the “Restart App“ from the taskbar on the external computer to re-launch the application with the last-edited content. If the touch function lag still occurs, restart the display. |
|
| Does the display have dirt, dust, or moisture on the screen? | Yes | Follow the procedure in the “Maintenance” section to clean the screen. |
| No | Restart the display. |
The display is not responding to touch
| Troubleshooting Checks | Yes/No | Possible Solutions |
|---|---|---|
| Is the USB Type C cable connected to the display? | Yes | Check that the cable is connected to the display’s USB Type C port that supports touch functionality. We recommend using the USB Type C cable that comes with the display to ensure optimal performance. |
| No | Connect the cable, ensuring a secure connection. Check that the cable supports data transfer. | |
| Is the HDMI or DisplayPort cable connected to the display? | Yes | Reconnect the included USB touch cable from the display to the external computer to turn on the touch function. |
| No | Connect both the video cable (HDMI or DisplayPort) and USB touch cable. |
Speakers are not working properly
| Troubleshooting Checks | Yes/No | Possible Solutions |
|---|---|---|
| Does only one speaker have sound? | Yes | Try another audio cable or audio system to confirm the display’s speakers are still working. |
| No | Press the Volume button on the remote control to set the volume at a moderate level. | |
| Do both speakers have no sound? | Yes | Check that the audio source is correctly set on both the display and connected device, and that the connected device is turned on. |
| No | Restart the display. | |
| Is the display connected to a Bluetooth device? | Yes | Re‑pair the display with your Bluetooth device. |
| No | Check that the connected device is properly connected to the appropriate port of the display. | |
| Is there buzzing or whining noises? | Yes | Route the audio cable away from the display or power supply cable to prevent electrical interference. |
| No | Press the Volume button on the remote control to set the volume at a moderate level. |
Image is not displayed correctly
| Troubleshooting Checks | Yes/No | Possible Solutions |
|---|---|---|
| Does the video cable appear damaged? | Yes | Replace the video cable. If the image is still not displayed correctly, restart the display. |
| No | Try a different video cable or use another video source to determine if the display is still working correctly. |