LDP108-151
LDP108-151 Introduction LDP108-151 Remote Control LDP108-151 Wall Installation LDP108-151 Connecting Devices LDP108-151 Using the Display LDP108-151 On-Screen Display Menu LDP108-151 Embedded Applications LDP108-151 RS-232 Protocol LDP108-151 Specifications LDP108-151 Regulatory and Service Information
For technical support or product service, see the table below or contact your reseller.
Americas
| Country/Region | Website |
|---|---|
| Canada | https://www.viewsonic.com/us |
| Latin America | https://www.viewsonic.com/la |
| United States | https://www.viewsonic.com/us |
Asia Pacific & Africa
| Country/Region | Website |
|---|---|
| Australia | https://viewsonic.com/au/ |
| Bangladesh | https://www.viewsonic.com/bd/ |
| 中国 (China) | https://www.viewsonic.com.cn |
| 香港 (繁體中文) | https://www.viewsonic.com/hk/ |
| Hong Kong (English) | https://www.viewsonic.com/hk-en/ |
| India | https://www.viewsonic.com/in/ |
| Indonesia | https://www.viewsonic.com/id/ |
| Israel | https://www.viewsonic.com/il/ |
| 日本 (Japan) | https://www.viewsonic.com/jp/ |
| Korea | https://www.viewsonic.com/kr/ |
| Malaysia | https://www.viewsonic.com/my/ |
| Middle East | https://www.viewsonic.com/me/ |
| Myanmar | https://www.viewsonic.com/mm/ |
| Nepal | https://www.viewsonic.com/np/ |
| New Zealand | https://www.viewsonic.com/nz/ |
| Pakistan | https://www.viewsonic.com/pk/ |
| Philippines | https://www.viewsonic.com/ph/ |
| Singapore | https://www.viewsonic.com/sg/ |
| 臺灣 (Taiwan) | https://www.viewsonic.com/tw/ |
| ประเทศไทย | https://www.viewsonic.com/th/ |
| Việt Nam | https://www.viewsonic.com/vn/ |
| South Africa & Mauritius | https://www.viewsonic.com/za/ |
Europe
| Country/Region | Website |
|---|---|
| Europe | https://www.viewsonic.com/eu/ |
| France | https://www.viewsonic.com/fr/ |
| Deutschland | https://www.viewsonic.com/de/ |
| Қазақстан | https://www.viewsonic.com/kz/ |
| Россия | https://www.viewsonic.com/ru/ |
| España | https://www.viewsonic.com/es/ |
| Türkiye | https://www.viewsonic.com/tr/ |
| Україна | https://www.viewsonic.com/ua/ |
| United Kingdom | https://www.viewsonic.com/uk/ |
Limited Warranty
ViewSonic® Commercial Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified, or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
- Damage to or loss of any programs, data, or removable storage media.
- Normal wear and tear.
- Removal or installation of the product.
- Software or data loss occurring during repair or replacement.
- Any damage of the product due to shipment.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic’s specifications.
- Failure of owner to perform periodic product maintenance as stated in the User Guide.
- Any other cause which does not relate to a product defect.
- Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
- Software - Any third-party software included with the product or installed by the customer.
- Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
- Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
- Removal, installation, and set-up service charges, including wall-mounting of the product.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
- For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Mexico Limited Warranty
ViewSonic® Commercial Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:
- Any product on which the serial number has been defaced, modified or removed.
- Damage, deterioration, or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
- Causes external to the product, such as electrical power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic®’s specifications.
- Normal wear and tear.
- Any other cause which does not relate to a product defect.
- Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
- Removal, installation, insurance, and set-up service charges.
How to get service:
- For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
- To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
- Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center.
- Round trip transportation costs for in-warranty products will be paid by ViewSonic®.
Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
- Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
- Any other damages, whether incidental, consequential or otherwise.
- Any claim against the customer by any other party.
- Repair or attempted repair by anyone not authorized by ViewSonic®.
| Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: | |
|---|---|
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Name, address, of manufacturer and importers:
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| NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 | |
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Hermosillo:
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Villahermosa:
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Puebla, Pue. (Matriz):
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Veracruz, Ver.:
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Chihuahua:
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Cuernavaca:
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Distrito Federal:
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Guadalajara, Jal.:
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Guerrero Acapulco:
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Monterrey:
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MERIDA:
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Oaxaca, Oax.:
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Tijuana:
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FOR USA SUPPORT:
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Using the Direct View LED Display Safely
Please read the following Safety Precautions before you start using the device.
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Troubleshooting Common Problems
General
Why isn't the remote control working?
Solution 1 ► Check whether something is obstructing the display’s remote control receiver.
Solution 2 ► Check whether the battery polarities in the remote control are installed correctly.
Solution 3 ► Check whether the batteries need to be replaced.
What should I do if the device just turns off unexpectedly?
Solution 1 ► Check whether Sleep mode is enabled.
Solution 2 ► Check if there is a power outage in your area.
Solution 3 ► Turn on the display, provide an active signal, and see if the problem is with the signal or external control system.
What should I do if the power indicator is off and there is no response?
Solution 1 ► Ensure the power cable is connected and not loose.
Solution 2 ► Check that the power outlet is functioning properly and meets the required electrical requirement.
Why does the display not recognize the USB storage device?
Solution 1 ► Ensure the drive is either formatted for FAT32 or NTFS.
Solution 2 ► If the USB storage device needs external power, connect its power adapter to an electrical outlet.
Video Not Working Properly
Why is there no picure or sound?
Solution 1 ► Check the Power status.
Solution 2 ► Check the signal cable.
Solution 3 ► Use the remote control to ensure the input source setting is the same as the connected device.
What should I do if the picture is unclear or cuts in and out?
Solution 1 ► Check the signal cable.
Solution 2 ► Check if other electronics or different signal types are interrupting the signal.
Solution 3 ► An optional active video cable or optional video extender is required for a long distance source.
What should I do if the picture quality is poor?
Solution 1 ► Adjust chroma and/or brightness settings in the menu.
Solution 2 ► Check the signal cable.
Solution 3 ► Use the display’s native resolution for the source.
Audio Not Working Properly
Why is there no sound?
Solution 1 ► Press the Mute/Unmute button.
Solution 2 ► Adjust the volume.
Solution 3 ► Check the audio cable connection (if used).
Solution 4 ► If using a computer digital video with embedded audio, ensure the computer speakers are set to external speakers.
What should I do if sound is only coming from one speaker?
Solution 1 ► Adjust the sound balance in the menu.
Solution 2 ► Check the left and right sound control panel settings of the computer or media player source.
Solution 3 ► Check the audio cable connection (if used).
Solution 4 ► Ensure the content has two audio channels and not mono.
Maintaining the LED Display
General Precautions
- The LED lights used in the modules are susceptible to ESD (Electrostatic discharge). To prevent damage to the LED lights, do not touch them with bare hands or with conductive materials when handling.
- It is recommended to regularly inspect all installed components.
- Do not bring objects close to the ventilation holes of the display. Burns or personal injuries may occur if any body parts are brought too close.
- Be sure to power off and disconnect all cables before moving the display. Moving the display with its cables attached may damage the cables and thus cause fire or electric shock.
- Power off and disconnect the power plug from the wall outlet as a safety precaution before performing any type of cleaning or maintenance.
Initial Operation
- If a new screen has been stowed for less than three (3) months, it can be used at normal brightness during its first use.
- If a new screen has been stowed for more than three (3) months, the brightness should be set at 30% for its first use and allowed to operate for two (2) hours continuously. After two (2) hours of use, power off for 30 minutes. The new screen is now ready for normal brightness usage.
Front Panel Cleaning Instructions
- Use cool, compressed air to remove dust when the power is off. If the dust cannot be removed, the LED module should be replaced.
- Do not scratch and do not put pressure on the panel surface with fingers or any abrasive object.
- Do not use volatile substances such as sprays, solvents, or thinners.
Cabinet Cleaning Instructions
- Do not allow water or detergent to come into contact with the surface of the display. If water or moisture gets inside the unit, a system malfunction or electrical shock may occur.
- Do not scratch and do not put pressure on the cabinet with any abrasive objects of any kind.
- Do not use volatile substances such as sprays, solvents, or thinners on the cabinet.
- Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.
Regular Use
- It is recommended to turn on the display at least once a month for more than eight (8) hours. During a wet and rainy season, it is recommended to turn on the display at least once a week.
- Avoid using full white, full red, full blue, or full green content for an extended period to avoid excessive power usage thus affecting the LED lifespan.