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ViewSign Cloud On-Premise FAQ: Difference between revisions
From ViewSonic Documentation
| Line 9: | Line 9: | ||
=Configuration= | =Configuration= | ||
* '''I changed the configuration _global.xml but they are not set''' | |||
:You also have to restart the eSignAnyWhere Noficiation Service to reload the configuration settings. | |||
* '''Emails are not sent by eSignAnyWhere''' | |||
:Check your logs and SMTP configuration and test it manually (eg. with telnet). If configuration check is correct it may be a connection issue (firewalls, client, authentication, ...). | |||
[[Category:ViewSign Cloud]] | [[Category:ViewSign Cloud]] | ||
Revision as of 09:43, 30 July 2020
Installation
- How can i use remote certificates for an qualified electronic signature - QES e.g. disposal certificates?
- For the remote certificate feature (after eIDAS) you have sign a LRA (Location Registration Authority) contract with Namirial. Please contact your Namirial consultant for furhter information.
- The eSignAnyWhere Notification service setup is stuck and the service will not startup at all
- Please have a look at the log, it probably will state the correct error. Most likly the database is not set-up correctly or the user that is running the service (= default is the NetworkService user) does not have the necessary credentials to access the database or the storage.
Configuration
- I changed the configuration _global.xml but they are not set
- You also have to restart the eSignAnyWhere Noficiation Service to reload the configuration settings.
- Emails are not sent by eSignAnyWhere
- Check your logs and SMTP configuration and test it manually (eg. with telnet). If configuration check is correct it may be a connection issue (firewalls, client, authentication, ...).