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VB-VIS-003 Troubleshooting: Difference between revisions
From ViewSonic Documentation
Created page with "__NOTOC__ =Troubleshooting Common Problems= {{#seo: |title=ViewBoard Accessories |title_mode=append |keywords=ViewSonic, ViewBoard, Accessories, Troubleshooting, Problem..." |
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=Troubleshooting Common Problems= | =Troubleshooting Common Problems= | ||
{| class="wikitable" width="60%" | |||
|- | |||
! style="font-weight:bold; text-align:center; background-color:#c8102e; color:#ffffff;" | Problem or Issue | |||
! style="font-weight:bold; text-align:center; background-color:#c8102e; color:#ffffff;" | Potential Cause | |||
! style="font-weight:bold; text-align:center; background-color:#c8102e; color:#ffffff;" | Possible Solutions | |||
|- | |||
| rowspan="2" style="font-weight:bold;" | Cannot be powered on | |||
| rowspan="2" | The USB cable is not correctly connected to the computer or the computer may have crashed. | |||
| Re-connect the USB cable with the Document Camera. | |||
|- | |||
| Restart the computer. | |||
|- | |||
| rowspan="3" style="font-weight:bold;" | No image output after connecting | |||
| The document camera is not correctly connected to the computer. | |||
| Re-connect the USB cable with the Document Camera. | |||
|- | |||
| Software is not installed on the computer. | |||
| Install the bundled software on the computer. | |||
|- | |||
| Application software is incompatible with the document camera. | |||
| Use the bundled software to operate the Document Camera. | |||
|- | |||
| rowspan="5" style="font-weight:bold;" | The device is not being detected | |||
| Make sure you are using a supported VB-VIS-003 model camera device. | |||
| vDocCam+ application only supports the VB-VIS-003 model camera device. If you are using a 3rd party document camera some of the functions in this software may NOT work. | |||
|- | |||
| Check if the camera is opened by other applications. | |||
| Check the Windows/macOS program, if the camera has been occupied by other applications, please exit the application and try again. | |||
|- | |||
| Turn off the virtual machine (macOs). | |||
| If your Mac has an installed Windows virtual machine such as “Parallels Desktop”, please turn it off and connect the device again. | |||
|- | |||
| Check the USB connection (Windows). | |||
| Ensure Windows has recognized the device under the Cameras in Windows Device Manager menu. If the device is not detected, please try to connect with another USB port. | |||
|- | |||
| For Windows 10 / 11 system | |||
| Go to: Settings > Privacy > Camera to check whether the permission is allowed. | |||
|- | |||
| style="font-weight:bold;" | The image is fuzzy | |||
| The distance of the object is possibly too close to the lens. | |||
| Press the AF button to auto focus. | |||
|- | |||
| style="font-weight:bold;" | The image does not move | |||
| The computer or application software may have crashed. | |||
| Restart the computer or application software. | |||
|- | |||
| style="font-weight:bold;" | There is camera flickering | |||
| Camera flickering problems usually occur when there is a difference between the camera refresh rate setting and the artificial lighting refresh rate of the environment. | |||
| Use the vDocCam+ software “Device setup” to change the camera’s Power Frequency (refresh rate). | |||
|} | |||
Revision as of 03:40, 18 August 2022
Troubleshooting Common Problems
| Problem or Issue | Potential Cause | Possible Solutions |
|---|---|---|
| Cannot be powered on | The USB cable is not correctly connected to the computer or the computer may have crashed. | Re-connect the USB cable with the Document Camera. |
| Restart the computer. | ||
| No image output after connecting | The document camera is not correctly connected to the computer. | Re-connect the USB cable with the Document Camera. |
| Software is not installed on the computer. | Install the bundled software on the computer. | |
| Application software is incompatible with the document camera. | Use the bundled software to operate the Document Camera. | |
| The device is not being detected | Make sure you are using a supported VB-VIS-003 model camera device. | vDocCam+ application only supports the VB-VIS-003 model camera device. If you are using a 3rd party document camera some of the functions in this software may NOT work. |
| Check if the camera is opened by other applications. | Check the Windows/macOS program, if the camera has been occupied by other applications, please exit the application and try again. | |
| Turn off the virtual machine (macOs). | If your Mac has an installed Windows virtual machine such as “Parallels Desktop”, please turn it off and connect the device again. | |
| Check the USB connection (Windows). | Ensure Windows has recognized the device under the Cameras in Windows Device Manager menu. If the device is not detected, please try to connect with another USB port. | |
| For Windows 10 / 11 system | Go to: Settings > Privacy > Camera to check whether the permission is allowed. | |
| The image is fuzzy | The distance of the object is possibly too close to the lens. | Press the AF button to auto focus. |
| The image does not move | The computer or application software may have crashed. | Restart the computer or application software. |
| There is camera flickering | Camera flickering problems usually occur when there is a difference between the camera refresh rate setting and the artificial lighting refresh rate of the environment. | Use the vDocCam+ software “Device setup” to change the camera’s Power Frequency (refresh rate). |