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VCast Pro Appendix: Difference between revisions

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=Troubleshooting=
=Troubleshooting=
 
This section describes some common problems that you may experience when using vCast Pro. Additionally, you can contact your sales representative or IT department if you are experiencing any problems.
 
{| class="wikitable" style="background-color:#ffffff; width:60%;"
|-
! style="font-weight:bold; text-align:center; background-color:#db0025; color:#ffffff;"|Problem or Issue
! style="font-weight:bold; text-align:center; background-color:#db0025; color:#ffffff;"|Possible Solution
|-
| Device List is not displayed
|
*Please make sure you have followed all instructions for connecting to the same network environment. For more information, see [[VCast_Pro_Before_Launching|Before Launching vCast Pro]].
|-
| Unable to connect to vCast Download page
|
*Ensure that the firewall for your operating system permits vCast Pro to run and communicate on your network.
*This message will only appear if the server is using a self-signed certificate with an invalid trust chain.
|}


=Network Information=
=Network Information=
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=[[Customer_Service|Customer Service]]=
=<span class="newwin">[[Customer_Service|Customer Service]]</span>=


vCast_Pro_UG_ENG_2a_20230905
vCast_Pro_UG_ENG_2a_20230905

Revision as of 10:18, 13 September 2023

Frequently Asked Questions

Troubleshooting

This section describes some common problems that you may experience when using vCast Pro. Additionally, you can contact your sales representative or IT department if you are experiencing any problems.

Problem or Issue Possible Solution
Device List is not displayed
  • Please make sure you have followed all instructions for connecting to the same network environment. For more information, see Before Launching vCast Pro.
Unable to connect to vCast Download page
  • Ensure that the firewall for your operating system permits vCast Pro to run and communicate on your network.
  • This message will only appear if the server is using a self-signed certificate with an invalid trust chain.

Network Information

Customer Service

vCast_Pro_UG_ENG_2a_20230905


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