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ViewBoard Notepad Troubleshooting: Difference between revisions

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__NOTOC__
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=Troubleshooting Common Display Problems=
=FAQ=
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{| class="wikitable" style="text-align:left;" width=80%
{| class="wikitable" style="text-align:left;" width=80%
! style="background-color:#c41230; color:#ffffff;" | Problem or Issue
! style="background-color:#c41230; color:#ffffff;" | Question
! style="background-color:#c41230; color:#ffffff;" | Possible Solutions
! style="background-color:#c41230; color:#ffffff;" | Possible Solutions
|-
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|'''No picture on the display'''
|'''How to find out whether the driver was installed properly?'''
|
|
* Ensure the USB cable is connected properly at both ends.
* After the driver was properly installed, and when the tablet and computer are connected properly, a small driver icon will appear in the icon tray of the computer.
* Ensure USB A connectors are connected directly to the PC - not to an external hub.
* When the electromagnetic pen is used on the tablet, it will be able to control the cursor properly, and it will be able to sense pressure during the pressure test in the driver control panel.
* Try another USB port on the computer.
* Ensure the computer is powered on.
* Ensure all drivers are installed and updated (if applicable).
* Make sure the secondary USB-A connector is connected to the PC or to an AC outlet (via the supplied adapter) to ensure sufficient power (if applicable).
|-
|-
|'''Display interference'''
|'''What should I do if the small digital control panel icon did not appear in the icon tray of the computer after driver installation was completed?'''
|
|
* Check if other nearby electrical devices are causing interference.
* If the driver was installed for the first time, the computer must be restarted after installation to let the driver complete the initial installation.
* Make sure that the tablet is connected properly to the USB interface of the computer (it is recommended to connect to the USB interface at the back of the computer) and has not become loose.
* If it was confirmed that the tablet was connected to the USB interface of the computer but there was still no small driver icon, please try to connect to other USB interfaces and restart the computer.
|-
|-
|'''The display is not clear'''
|'''The tablet cannot be used properly, how do I determine whether the malfunction is a hardware or software issue?'''
|
|
* Ensure the optimal resolution is being used.
* Connect the tablet with another computer to test it; if the tablet and the electromagnetic pen can be used on the other computer like a mouse without installing the driver, it means that the malfunction was caused by the current computer.
* Touching the display with your fingers may leave fingerprints and skin oil making the display unclear.
|-
* Use a soft, dry cloth to remove any fingerprints or skin oil.
|'''How does the tablet realize drawing creations?'''
|
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* The tablet is only a type of input device for computers; it is considered hardware,and not drawing software.
* If you want to perform drawing creations, it must be used with corresponding drawing software to realize drawing creations. It is recommended you purchase or download related drawing software.
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Revision as of 08:48, 22 April 2022

FAQ

Question Possible Solutions
How to find out whether the driver was installed properly?
  • After the driver was properly installed, and when the tablet and computer are connected properly, a small driver icon will appear in the icon tray of the computer.
  • When the electromagnetic pen is used on the tablet, it will be able to control the cursor properly, and it will be able to sense pressure during the pressure test in the driver control panel.
What should I do if the small digital control panel icon did not appear in the icon tray of the computer after driver installation was completed?
  • If the driver was installed for the first time, the computer must be restarted after installation to let the driver complete the initial installation.
  • Make sure that the tablet is connected properly to the USB interface of the computer (it is recommended to connect to the USB interface at the back of the computer) and has not become loose.
  • If it was confirmed that the tablet was connected to the USB interface of the computer but there was still no small driver icon, please try to connect to other USB interfaces and restart the computer.
The tablet cannot be used properly, how do I determine whether the malfunction is a hardware or software issue?
  • Connect the tablet with another computer to test it; if the tablet and the electromagnetic pen can be used on the other computer like a mouse without installing the driver, it means that the malfunction was caused by the current computer.
How does the tablet realize drawing creations?
  • The tablet is only a type of input device for computers; it is considered hardware,and not drawing software.
  • If you want to perform drawing creations, it must be used with corresponding drawing software to realize drawing creations. It is recommended you purchase or download related drawing software.

Troubleshooting Common Pen Problems

Problem or Issue Possible Solutions
The pen is not working
  • Try using the computer’s mouse; if the mouse also does not work please restart the computer.
  • Reinstall the pen driver (if applicable).
The pen nib is too short, or not making proper contact with the display
The cursor is not moving correctly
  • Try restarting the computer.
  • Ensure the USB cable is connected properly at both ends.
The pen ink has run out
  • Genuine D1 refill cartridges for PF0730-I0WW can be purchased through your local ViewSonic Customer Service.
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