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VTouch Troubleshooting: Difference between revisions

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<ol><li>Run console and view the error information.</li>
<ol><li>Run console and view the error information.</li>
<li>When the driver is installed you may see the following message:</li>
<li>When the driver is installed you may see the following message:</li>
 
:<div class="res-img">[[File:vTouch_Troubleshoot_1.png|500px]]</div>
<li>Ensure the software has been enabled, otherwise the driver will not be able to access any USB devices. This can be checked in: '''System Preferences''' > '''Security & Privacy''' > '''General'''.</li></ol>
<li>Ensure the software has been enabled, otherwise the driver will not be able to access any USB devices. This can be checked in: '''System Preferences''' > '''Security & Privacy''' > '''General'''.</li></ol>
 
:<div class="res-img">[File:vTouch_Troubleshoot_2.png|500px]]</div>
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| You want to remove the setting files before installing a new version of UPDD.
| You want to remove the setting files before installing a new version of UPDD.

Revision as of 07:00, 30 November 2021

Troubleshooting

Problem Solution
You install the UPDD driver and still cannot find the device.
  1. Run console and view the error information.
  2. When the driver is installed you may see the following message:
  3. Ensure the software has been enabled, otherwise the driver will not be able to access any USB devices. This can be checked in: System Preferences > Security & Privacy > General.
[File:vTouch_Troubleshoot_2.png|500px]]
You want to remove the setting files before installing a new version of UPDD.
  1. Open a terminal window.
  2. Run the following commands:
  • upddprocesses stop -c
  • defaults delete com.touch-base. upddcommander
  • upddprocesses start -c
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