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ViewSign Professional Troubleshooting Guide: Difference between revisions

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=Troubleshooting Guide=
This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems.
This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems.


==My tablet is not detected correctly, what can I do?==
==My tablet is not detected correctly, what can I do?==
'''Check if the tablet driver is installed'''
===Check if the tablet driver is installed===
Download and install the latest driver for you tablet. Make sure that drivers for other signature tablets are removed from the system as they might interfere.
Download and install the latest driver for you tablet. Make sure that drivers for other signature tablets are removed from the system as they might interfere.


'''Disable/Override the tablet detection'''
===Disable/Override the tablet detection===
o override the automatic tablet detection and enforce a specific tablet edit the tag <tabletConfig> in the _global.xml.
To override the automatic tablet detection and enforce a specific tablet edit the tag <tabletConfig> in the _global.xml.


Example for enforcing a Wacom STU-500:
Example for enforcing a Wacom STU-500:
Line 15: Line 13:
Example for enforcing the mouse mode:
Example for enforcing the mouse mode:
  <tabletConfig>Mouse</tabletConfig>
  <tabletConfig>Mouse</tabletConfig>
===Clear the temporary director===
Look at the file user.log, if you can see a similar error:
System.IO.IOException: File already exists.
    in System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    in System.IO.__Error.WinIOError()
    in System.IO.Path.GetTempFileName()
    ...
Your temporary directory is probably full. Clear it (to do it, simply enter temp in the Windows File Explorer)
{{#seo:
|title=ViewSign
|title_mode=append
|keywords=ViewSign, Professional, Troubleshooting, Guide
|description=ViewSign Professional troubleshooting guide.
}}


[[Category:ViewSign Professional]]
[[Category:ViewSign Professional]]

Latest revision as of 08:05, 17 December 2025

This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems.

My tablet is not detected correctly, what can I do?

Check if the tablet driver is installed

Download and install the latest driver for you tablet. Make sure that drivers for other signature tablets are removed from the system as they might interfere.

Disable/Override the tablet detection

To override the automatic tablet detection and enforce a specific tablet edit the tag <tabletConfig> in the _global.xml.

Example for enforcing a Wacom STU-500: 

<tabletConfig>Wacom_STU500</tabletConfig>

Example for enforcing the mouse mode: 

<tabletConfig>Mouse</tabletConfig>

Clear the temporary director

Look at the file user.log, if you can see a similar error: 

System.IO.IOException: File already exists.
   in System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   in System.IO.__Error.WinIOError()
   in System.IO.Path.GetTempFileName()
   ...

Your temporary directory is probably full. Clear it (to do it, simply enter temp in the Windows File Explorer)

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