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UMB202 Troubleshooting: Difference between revisions

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Created page with "=Troubleshooting= {| class="wikitable" width=70% style="background-color:#ffffff;" ! style="background-color:#DB0025; color:#ffffff; width:25%;" | Problem or Issue ! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions |- |The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start. | * If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC..."
 
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! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
|-
|-
|The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start.
|No Power
|
|
* If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC310-W31-TU Conferencing PC and to the power outlet.
* Make sure you have turned on the device by pressing the '''Power''' button on the remote control.
* Verify that the AC power cord is fully inserted into the correct socket on the front of the Conferencing PC side.
* Make sure the power cord is properly and securely connected to the device and power outlet.
* Check the power outlet with another device (e.g., a table lamp).
* Plug another electrical device into the power outlet to verify that the outlet is supplying power.
* If there is still no power, contact ViewSonic support or the reseller from whom the device was purchased.
|-
|-
|Unable to access the Local Area Network (LAN).
|The video image displayed by the camera is shaking
|
|
* Verify that the RJ-45 cable is connected properly:
* Ensure the camera is securely installed and stable.
** One end to the LAN port of the MPC310-W31-TU Conferencing PC.
* Check for any nearby equipment that may be giving off vibrations.
** The other end to a network connected device or a network wall connector.
* Make sure you have configured the LAN settings correctly.
|-
|No video output to the IFP display.
|Verify that the HDMI cable has been plugged in properly into the IFP display's HDMI outlet.
|-
|Unable to display to the MRC1010-TN Touch console.
| Verify that the USB Type C cable (Power delivery) has been plugged in properly into the MPC310-W31-TU Conferencing PC and MRC1010-TN Touch console USB Type C outlet.
|-
|How to Switch between the MTR account and the administrator account.
| To switch from the MTR account to the administrator account:
 
# Go to the MTR settings page.
# Select Windows Settings.
# Select Administrator and enter the administrator password, "sfb".
 
To switch from the administrator account to the MTR account:
 
# Open the Start menu.
# Select Administrator > Sign out.
# Select Skype > Sign in.
|-
|How to set HDMI out resolution and refresh rate settings for 16:9 & 21:9 displays.
| Switch from the MTR account to the administrator account:
 
# Go to the MTR settings page.
# Select Windows Settings.
# Select Administrator and enter the administrator password, "sfb".
 
<u>IFP62 Series: 16:9, 3840 x 2160 @ 60 Hz</u>
 
# Go to: System > Display > Scale & layout > Display Resolution > 3840 x 2160
# Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 60 Hz
 
<u>IFP105: 21:9, 3440 x 1440 @ 30 Hz</u>
 
# Go to: System > Display > Scale & layout > Display Resolution > 3440 x 1440.
# Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 29.97 Hz
|-
|MRC1010-TN Touch console built-in PIR sensor wake-up setting.
|Switch from the MTR account to the administrator account:
 
# Go to the MTR settings page.
# Select Windows Settings.
# Select Administrator and enter the administrator password, "sfb".
# In the Search Box on the Windows Task Bar, search for and open Device Manager.
# In Device Manager, select: Sensors > HID Human Presence Sensor Properties > Power Management.
# Select the checkbox next to "Allow this device to wake the computer".
|-
|How to restore the MTR system to original factory settings.
|
<ol>
  <li>Connect a keyboard to the MPC310-W31-TU and power it on.</li>
  <li>Press F2 on the keyboard to enter the BIOS.</li>
  <li>
    <p>Go to: '''Advanced''' > '''OS Backup and Recovery''' > select '''[Enabled]'''</p>
    <div class="res-img">[[File:MPC310-W31-TU BIOS 1.png|400px]]</div>
  </li>
  <li>
    <p>Press Alt + F4 on the keyboard. In the Recovery OS dialogue box select '''Yes'''.</p>
    <div class="res-img">[[File:MPC310-W31-TU BIOS 2.png|400px]]</div>
  </li>
</ol>
|}
|}
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Latest revision as of 08:05, 3 September 2024

Troubleshooting

Problem or Issue Possible Solutions
No Power
  • Make sure you have turned on the device by pressing the Power button on the remote control.
  • Make sure the power cord is properly and securely connected to the device and power outlet.
  • Plug another electrical device into the power outlet to verify that the outlet is supplying power.
The video image displayed by the camera is shaking
  • Ensure the camera is securely installed and stable.
  • Check for any nearby equipment that may be giving off vibrations.
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