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MPC310-W31-TU Troubleshooting: Difference between revisions

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<noinclude>  {{Top}}
<div class="noprint">
<div style="top:1px;width:auto;" class="nomobile">
<div class="grid-container">
  <div class="item1" style="text-align:center; font-size:16; background-color:#DB0025; font-weight:bold; color:#ffffff;">{{PAGENAME}}</div>
  <div class="grid-item">[[MPC310-W31-TU_Introduction|Introduction]] </div>
  <div class="grid-item">[[MPC310-W31-TU_Initial_Setup|Initial Setup]] </div>
  <div class="grid-item">[[MPC310-W31-TU_Making_Connections|Making Connections]] </div>
  <div class="grid-item">[[MPC310-W31-TU_Using_the_Device|Using the Device]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Choosing_Products_for_Your_Meeting_Space|Choosing Products for Your Meeting Space]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Appendix|Appendix]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Regulatory_and_Service_Information|Regulatory and Service Information]]</div>
  <div class="grid-item">[[MPC310-W31-TU_Troubleshooting|Troubleshooting]]</div>
</div>
</div>
</div>
</noinclude>
=Troubleshooting=
=Troubleshooting=
{| class="wikitable" width=70% style="background-color:#ffffff; text-align:center;"
{| class="wikitable" width=70% style="background-color:#ffffff;"
! style="background-color:#DB0025; color:#ffffff; width:25%;" | Problem or Issue
! style="background-color:#DB0025; color:#ffffff; width:25%;" | Problem or Issue
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
! style="background-color:#DB0025; color:#ffffff;" | Possible Solutions
|-
|-
|The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start.
|The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start.
| style="text-align:left;" |
|
* If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC310-W31-TU Conferencing PC and to the power outlet.
* If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC310-W31-TU Conferencing PC and to the power outlet.
* Verify that the AC power cord is fully inserted into the correct socket on the front of the Conferencing PC side.
* Verify that the AC power cord is fully inserted into the correct socket on the front of the Conferencing PC side.
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|-
|-
|Unable to access the Local Area Network (LAN).
|Unable to access the Local Area Network (LAN).
| style="text-align:left;" |
|
* Verify that the RJ-45 cable is connected properly:
* Verify that the RJ-45 cable is connected properly:
** One end to the LAN port of the MPC310-W31-TU Conferencing PC.
** One end to the LAN port of the MPC310-W31-TU Conferencing PC.
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|-
|-
|No video output to the IFP display.
|No video output to the IFP display.
| style="text-align:left;" |Verify that the HDMI cable has been plugged in properly into the IFP display's HDMI outlet.
|Verify that the HDMI cable has been plugged in properly into the IFP display's HDMI outlet.
|-
|-
|Unable to display to the MRC1010-TN Touch console.
|Unable to display to the MRC1010-TN Touch console.
| style="text-align:left;" | Verify that the USB Type C cable (Power delivery) has been plugged in properly into the MPC310-W31-TU Conferencing PC and MRC1010-TN Touch console USB Type C outlet.
| Verify that the USB Type C cable (Power delivery) has been plugged in properly into the MPC310-W31-TU Conferencing PC and MRC1010-TN Touch console USB Type C outlet.
|-
|-
|How to Switch between the MTR account and the administrator account.
|How to Switch between the MTR account and the administrator account.
| style="text-align:left;" | To switch from the MTR account to the administrator account:
| To switch from the MTR account to the administrator account:


# Go to the MTR settings page.
# Go to the MTR settings page.
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|-
|-
|How to set HDMI out resolution and refresh rate settings for 16:9 & 21:9 displays.
|How to set HDMI out resolution and refresh rate settings for 16:9 & 21:9 displays.
| style="text-align:left;" | Switch from the MTR account to the administrator account:
| Switch from the MTR account to the administrator account:


# Go to the MTR settings page.
# Go to the MTR settings page.
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|-
|-
|How to restore the MTR system to original factory settings.
|How to restore the MTR system to original factory settings.
| style="text-align:left;" |
|
 
<ol>
  <li>Connect a keyboard to the MPC310-W31-TU and power it on.</li>
  <li>Press F2 on the keyboard to enter the BIOS.</li>
  <li>
    <p>Go to: '''Advanced''' > '''OS Backup and Recovery''' > select '''[Enabled]'''</p>
    <div class="res-img">[[File:MPC310-W31-TU BIOS 1.png|400px]]</div>
  </li>
  <li>
    <p>Press Alt + F4 on the keyboard. In the Recovery OS dialogue box select '''Yes'''.</p>
    <div class="res-img">[[File:MPC310-W31-TU BIOS 2.png|400px]]</div>
  </li>
</ol>
|}


# Connect a keyboard to the MPC310-W31-TU and power it on.
# Press F2 on the keyboard to enter the BIOS.
# Go to: '''Advanced''' > '''OS Backup and Recovery''' > select '''[Enabled]'''
# Press Alt + F4 on the keyboard. In the Recovery OS dialogue box select '''Yes'''.
|}
{{#seo:
{{#seo:
|title=ViewBoard Accessory
|title=ViewBoard Accessory

Latest revision as of 03:04, 27 September 2024

Troubleshooting

Problem or Issue Possible Solutions
The Teams rooms solution(MPC310-W31-TU/ MRC1010-TN) won’t start.
  • If the MPC310-W31-TU Conferencing PC LED does not light blue during boot up, please verify that the AC power cord is properly plugged into the AC IN port of the MPC310-W31-TU Conferencing PC and to the power outlet.
  • Verify that the AC power cord is fully inserted into the correct socket on the front of the Conferencing PC side.
  • Check the power outlet with another device (e.g., a table lamp).
  • If there is still no power, contact ViewSonic support or the reseller from whom the device was purchased.
Unable to access the Local Area Network (LAN).
  • Verify that the RJ-45 cable is connected properly:
    • One end to the LAN port of the MPC310-W31-TU Conferencing PC.
    • The other end to a network connected device or a network wall connector.
  • Make sure you have configured the LAN settings correctly.
No video output to the IFP display. Verify that the HDMI cable has been plugged in properly into the IFP display's HDMI outlet.
Unable to display to the MRC1010-TN Touch console. Verify that the USB Type C cable (Power delivery) has been plugged in properly into the MPC310-W31-TU Conferencing PC and MRC1010-TN Touch console USB Type C outlet.
How to Switch between the MTR account and the administrator account. To switch from the MTR account to the administrator account:
  1. Go to the MTR settings page.
  2. Select Windows Settings.
  3. Select Administrator and enter the administrator password, "sfb".

To switch from the administrator account to the MTR account:

  1. Open the Start menu.
  2. Select Administrator > Sign out.
  3. Select Skype > Sign in.
How to set HDMI out resolution and refresh rate settings for 16:9 & 21:9 displays. Switch from the MTR account to the administrator account:
  1. Go to the MTR settings page.
  2. Select Windows Settings.
  3. Select Administrator and enter the administrator password, "sfb".

IFP62 Series: 16:9, 3840 x 2160 @ 60 Hz

  1. Go to: System > Display > Scale & layout > Display Resolution > 3840 x 2160
  2. Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 60 Hz

IFP105: 21:9, 3440 x 1440 @ 30 Hz

  1. Go to: System > Display > Scale & layout > Display Resolution > 3440 x 1440.
  2. Go to: System > Display > Related settings > Advanced display > Choose a refresh rate > 29.97 Hz
MRC1010-TN Touch console built-in PIR sensor wake-up setting. Switch from the MTR account to the administrator account:
  1. Go to the MTR settings page.
  2. Select Windows Settings.
  3. Select Administrator and enter the administrator password, "sfb".
  4. In the Search Box on the Windows Task Bar, search for and open Device Manager.
  5. In Device Manager, select: Sensors > HID Human Presence Sensor Properties > Power Management.
  6. Select the checkbox next to "Allow this device to wake the computer".
How to restore the MTR system to original factory settings.
  1. Connect a keyboard to the MPC310-W31-TU and power it on.
  2. Press F2 on the keyboard to enter the BIOS.

  3. Go to: Advanced > OS Backup and Recovery > select [Enabled]

  4. Press Alt + F4 on the keyboard. In the Recovery OS dialogue box select Yes.

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