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ViewSign Cloud On-Premise FAQ: Difference between revisions
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=Installation= | ==Installation== | ||
'''How can I use remote certificates for a qualified electronic signature - QES e.g. disposal certificates?''' | '''How can I use remote certificates for a qualified electronic signature - QES e.g. disposal certificates?''' | ||
:For the remote certificate feature (after eIDAS) you have to sign a LRA (Location Registration Authority) contract with Namirial. Please contact your Namirial consultant for further information. | :For the remote certificate feature (after eIDAS) you have to sign a LRA (Location Registration Authority) contract with Namirial. Please contact your Namirial consultant for further information. | ||
'''The eSignAnyWhere Notification service setup is stuck and the service will not startup at all.''' | '''The eSignAnyWhere Notification service setup is stuck and the service will not startup at all.''' | ||
:Please have a look at the log, it probably will state the correct error. Most likely the database is not set-up correctly or the user that is running the service (= default is the '''NetworkService''' user) does not have the necessary credentials to access the database or the storage. | :Please have a look at the log, it probably will state the correct error. Most likely the database is not set-up correctly or the user that is running the service (= default is the '''NetworkService''' user) does not have the necessary credentials to access the database or the storage. | ||
=Configuration= | ==Configuration== | ||
'''I changed the configuration _global.xml, but they are not set.''' | '''I changed the configuration _global.xml, but they are not set.''' | ||
:You also have to restart the eSignAnyWhere Notification Service to reload the configuration settings. | :You also have to restart the eSignAnyWhere Notification Service to reload the configuration settings. | ||
'''Emails are not sent by eSignAnyWhere.''' | '''Emails are not sent by eSignAnyWhere.''' | ||
:Check your logs and SMTP configuration and test it manually (e.g. with telnet). If configuration check is correct it may be a connection issue (firewalls, client, authentication, ...). | :Check your logs and SMTP configuration and test it manually (e.g. with telnet). If configuration check is correct it may be a connection issue (firewalls, client, authentication, ...). | ||
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|description=ViewSign Cloud On-Premise frequently asked questions. | |||
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[[Category:ViewSign Cloud]] | [[Category:ViewSign Cloud]] | ||
Latest revision as of 08:34, 17 December 2025
Installation
How can I use remote certificates for a qualified electronic signature - QES e.g. disposal certificates?
- For the remote certificate feature (after eIDAS) you have to sign a LRA (Location Registration Authority) contract with Namirial. Please contact your Namirial consultant for further information.
The eSignAnyWhere Notification service setup is stuck and the service will not startup at all.
- Please have a look at the log, it probably will state the correct error. Most likely the database is not set-up correctly or the user that is running the service (= default is the NetworkService user) does not have the necessary credentials to access the database or the storage.
Configuration
I changed the configuration _global.xml, but they are not set.
- You also have to restart the eSignAnyWhere Notification Service to reload the configuration settings.
Emails are not sent by eSignAnyWhere.
- Check your logs and SMTP configuration and test it manually (e.g. with telnet). If configuration check is correct it may be a connection issue (firewalls, client, authentication, ...).